InfoSummary of reviewsEco Resort Serra Imperial is praised for its exceptional location, combining accessibility with tranquil mountain beauty near the center of São Pedro da Serra. Guests enjoy the proximity to local bars and restaurants while benefiting from a peaceful retreat that captures stunning views and a lush environment. This appealing setting offers an ideal nature-filled getaway enriched by mountain charm.
The resort provides a generally positive dining experience, with breakfast offering simple and delicious options accented by panoramic views, despite some variety and service criticisms. Dinner at the in-house restaurant is consistently excellent, known for generous portions and flavorful dishes like cheese and chocolate fondue. Guests benefit from both on-site dining and nearby local eateries.
Accommodation reviews highlight spacious and cozy chalets and suites, notably clean, with appreciated amenities like air conditioning. However, smaller standard rooms and some maintenance issues demand attention to fully elevate the experience. Cleanliness in rooms and facilities is largely applauded, though there are areas where improvement is warranted, such as bathroom mold and stained carpets.
Staff at Eco Resort Serra Imperial receive widespread acclaim for their attentive, professional, and helpful service, contributing significantly to a welcoming environment. Solange and Leonardo are lauded for their standout service. However, the resort's Wi-Fi poses challenges, with inconsistent connectivity impacting guests wishing to stay connected.
A well-equipped gym meets diverse fitness needs and complements the resort's allure, though occasional upkeep is needed. The pool area, surrounded by beautiful landscaping, is often a focus of guest enjoyment, offering relaxation despite mixed heating reviews. Comfortable beds are appreciated, but improvements in bedding quality and room maintenance are suggested.
Guests frequently highlight the resort's luxurious experiences, enhanced by clean, hotel-like rooms, though some areas call for repairs. The pricing does not always reflect luxury expectations. Eco Resort Serra Imperial is especially suited for romantic escapes, providing idyllic settings for couples to celebrate shared moments, complemented by private hot tubs and tranquil surroundings. Overall, the resort successfully delivers memorable experiences through its inviting environment and comprehensive services. Show more
