Carlton Plaza São José dos Campos
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Summary of reviewsThe Carlton Plaza São José dos Campos receives positive feedback from guests, who appreciate its prime location, varied breakfast and dedicated staff. The hotel’s strategic setting near the bus station, key business venues and shopping centers makes it ideal for both business and leisure travelers. Many guests praise the quiet, residential environment and the convenience of accessing downtown attractions.
The breakfast at Carlton Plaza is frequently lauded for its diversity and quality, offering a wide range of options that guests find satisfying and a great start to their day. The dinner experiences also receive commendations with guests enjoying delicious, well-prepared meals and efficient room service, although a wider menu selection and longer operating hours are suggested.
Rooms at the hotel are well-regarded for their spaciousness, cleanliness and comfort with many guests pointing out the size and coziness of the beds. However, there are mentions of the rooms being outdated and in need of renovations. Issues like old furniture, mold and occasional maintenance problems are noted but do not overwhelmingly detract from the overall positive reception.
Cleanliness overall is seen as a strong point with many guests finding the rooms and common areas well-maintained. However, some specific areas, like the bathrooms and certain outdated fixtures, need more attention. The friendliness and helpfulness of the hotel staff stand out across reviews with individual staff members often receiving special praise, adding to the welcoming atmosphere.
Challenges arise with the hotel’s wifi and gym facilities. The wifi service is frequently described as weak and unstable, particularly problematic for business travelers. The gym, while clean, is small and equipped with outdated machinery, requiring upgrades to meet guest expectations.
The pool is generally well-received for its cleanliness and maintenance, though there are occasional issues with inconsistent upkeep and limited amenities. Parking is convenient with options for both underground and covered parking, though spaces can be tight and the area is in need of renovation.
Families find the hotel accommodating with helpful amenities and a child-friendly environment, making it suitable for short stays and special occasions. Despite some areas needing improvement, the Carlton Plaza São José dos Campos is highly appreciated for its location, friendly staff, good breakfast and clean, comfortable rooms, presenting a strong cost-benefit ratio for guests.
Categories
The breakfast at Carlton Plaza is frequently lauded for its diversity and quality, offering a wide range of options that guests find satisfying and a great start to their day. The dinner experiences also receive commendations with guests enjoying delicious, well-prepared meals and efficient room service, although a wider menu selection and longer operating hours are suggested.
Rooms at the hotel are well-regarded for their spaciousness, cleanliness and comfort with many guests pointing out the size and coziness of the beds. However, there are mentions of the rooms being outdated and in need of renovations. Issues like old furniture, mold and occasional maintenance problems are noted but do not overwhelmingly detract from the overall positive reception.
Cleanliness overall is seen as a strong point with many guests finding the rooms and common areas well-maintained. However, some specific areas, like the bathrooms and certain outdated fixtures, need more attention. The friendliness and helpfulness of the hotel staff stand out across reviews with individual staff members often receiving special praise, adding to the welcoming atmosphere.
Challenges arise with the hotel’s wifi and gym facilities. The wifi service is frequently described as weak and unstable, particularly problematic for business travelers. The gym, while clean, is small and equipped with outdated machinery, requiring upgrades to meet guest expectations.
The pool is generally well-received for its cleanliness and maintenance, though there are occasional issues with inconsistent upkeep and limited amenities. Parking is convenient with options for both underground and covered parking, though spaces can be tight and the area is in need of renovation.
Families find the hotel accommodating with helpful amenities and a child-friendly environment, making it suitable for short stays and special occasions. Despite some areas needing improvement, the Carlton Plaza São José dos Campos is highly appreciated for its location, friendly staff, good breakfast and clean, comfortable rooms, presenting a strong cost-benefit ratio for guests.
Family Friendly Hotel
This hotel is remarkably scored by families. It is also highly rated by both solo and business travelers.
Hotel with Parking
Carlton Plaza São José dos Campos offers parking facilities. The hotel features a pool and provides free breakfast and free WiFi. It is a suitable option for travelers seeking these amenities.
Hotel with Gym
This hotel offers a swimming pool and a gym facility. It provides a comfortable stay with access to fitness amenities.
4-Star Hotel
This hotel offers spacious rooms and is known for its convenient location. It is a popular choice for families visiting Sao Jose dos Campos.
Hotel with Outdoor Pool
The Carlton Plaza features an outdoor swimming pool for guest use. Complementary facilities include a steam room and sauna, offering guests opportunities for relaxation and wellness alongside enjoying the pool.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Guest Reviews
The Carlton Plaza São José dos Campos is celebrated for its prime location, offering easy access to a variety of amenities and attractions. Guests appreciate its proximity to the bus station, supermarkets, pharmacies, shopping centers and downtown area. The hotel is particularly convenient for business travelers due to its closeness to key business venues and the Dutra Highway.
Visitors frequently highlight the excellent and varied breakfast, as well as the friendly and welcoming staff. The hotel's infrastructure, including spacious rooms, a swimming pool, gym and clean common areas, consistently receives praise. Its quiet residential setting, despite being slightly removed from the city center, provides a peaceful environment for guests while still allowing for quick trips to downtown and major shopping districts.
Although a few reviews mention that the surrounding area could be better, overall, the hotel's strategic location, strong service and good cost-benefit make it a preferred choice for many travelers.
The breakfast at Carlton Plaza São José dos Campos receives high praise from many guests for its variety and quality. Described repeatedly as excellent, wonderful and very good, the breakfast seems to be a standout feature of the hotel. Guests highlight its completeness and the wide range of options, including fruits, breads, juices and individual packets of jam and margarine, making it both diverse and satisfying.
The breakfast service is also commended for being well-organized and well-served with fresh and tasty items. Some reviews do note occasional shortcomings, such as repetitive selections and insufficient replenishment towards the end of service, but these comments are relatively rare. The coffee is frequently mentioned as a strong point, contributing positively to the breakfast experience.
Overall, the breakfast offers a robust start to the day with hearty and varied options, meeting and often exceeding guests’ expectations. Despite minor areas for improvement, the general consensus indicates that the breakfast at Carlton Plaza is a significant perk, complementing the stay with a delicious and comprehensive meal.
The dinner experience at Carlton Plaza São José dos Campos is largely praised by guests with many highlighting the quality and taste of the meals offered by the hotel restaurant. The food is described as delicious, well-prepared and served in generous portions. The restaurant caters well to those with restrictive diets, providing a variety of options, although some guests noted that the menu could benefit from a wider selection.
The dinner prices are considered fair and provide good value with no signs of tourist price exploitation. Guests appreciated the option to have meals delivered to their rooms, finding the room service efficient and the costs reasonable. The restaurant staff received positive comments for their service, contributing to an overall pleasant dining experience.
While guests generally enjoyed their dinners, a few noted that the restaurant's operating hours could be extended, as they found it inconvenient when the doors were closed slightly before the official closing time. Despite minor criticisms and suggestions for improved variety, the dinner service at Carlton Plaza São José dos Campos is well-regarded by visitors who value both the quality of the food and the friendly service.
The guest reviews of Carlton Plaza São José dos Campos paint a comprehensive picture of the hotel's rooms. Guests highlight the spaciousness and organization of the rooms, often describing them as clean, comfortable and cozy. A number of reviews emphasize the size and comfort of the beds, which contribute to a restful stay. The cleanliness of both rooms and bathrooms is frequently commended and many guests appreciate the functionality of the rooms, citing good room service and basic amenities like air conditioning and minibars.
However, the hotel shows signs of aging; numerous guests mention that the rooms and facilities feel outdated and are in need of renovations. Common issues include old furniture, mold and poor bathroom maintenance. Some guests reported problems with air conditioning, lighting and noise from nearby buildings. Additionally, there are occasional complaints about cleanliness, such as dusty surfaces and worn bedding.
Overall, the hotel seems to offer a decent level of comfort, particularly for business travelers or those seeking a short stay. While the rooms are spacious and generally well-received for their comfort, there is a recurring call for updates and better maintenance to enhance the guest experience.
The reviews about the beds at the Carlton Plaza São José dos Campos highlight a predominately positive experience. Guests frequently described the beds as very comfortable with many mentioning the large size and spaciousness. The comfort extends to the bed linens and pillows, which were also often noted as clean and cozy. Phrases like "perfect bed," "amazing bed," and "super comfortable" appeared multiple times, showcasing high satisfaction.
Despite the overwhelming praise, a few concerns were noted. Some guests mentioned encountering beds with worn-out mattresses and others highlighted issues with cleanliness, including stained or inadequately cleaned linens. A few reviews also indicated that some beds were too soft or too hard, leading to uncomfortable sleep for those guests.
Overall, the comfort and size of the beds at Carlton Plaza São José dos Campos are highly regarded, contributing to a positive stay for most guests with only isolated incidents of dissatisfaction.
Reviews for the Carlton Plaza São José dos Campos highlight a mix of opinions regarding the hotel's cleanliness. Many guests praised the hotel for its clean and well-maintained rooms and common areas, describing them as spacious, cozy and with a pleasant scent. The interior, including the bed linens and towels, frequently received positive feedback with specific commendations for the thorough bathroom cleaning and organized environment.
However, some reviews indicated areas needing improvement. Several guests reported issues with mold in bathrooms, grime on tiles and occasional lapses in thorough cleaning. There were mentions of outdated bathroom fixtures and musty smells in some areas, pointing to a need for better upkeep and attention to detail. While the overall hotel cleanliness was generally rated positively, certain specific elements like bedspreads, windows and public spaces occasionally fell short of expectations.
Despite these mixed reviews, the attentive and helpful hotel staff, coupled with a generally clean and comfortable environment, left a positive impression on many visitors. In summary, while Carlton Plaza São José dos Campos is largely seen as clean and satisfactory, some areas still require attention to maintain a consistently high standard of cleanliness.
The reviews for Carlton Plaza São José dos Campos frequently highlight the exceptional service provided by the hotel staff. Guests consistently commend the friendliness and politeness of the employees, noting that the staff is not only attentive but also very welcoming. Whether at the reception, in the restaurant or during housekeeping, the team's courteous and helpful nature is often mentioned, contributing significantly to a positive guest experience.
The reception team stands out for their warmth and professionalism, ensuring guests feel at home from the moment they arrive. Specific compliments go to individuals such as Joice from catering and Jackson at the valet, who are recognized for their excellent service and friendly demeanor.
While some reviews point out areas for improvement, such as occasional issues with the attentiveness of certain staff members or the need for better maintenance in some rooms, the overarching sentiment remains positive. The combination of a convenient location, cozy atmosphere, clean facilities and an attentive team makes Carlton Plaza São José dos Campos an appealing choice for both leisure and business travelers.
Overall, the high level of customer service and the staff's consistent friendliness create a welcoming environment that guests appreciate and often praise in their feedback.
The reviews for the wifi at Carlton Plaza São José dos Campos reveal a mixed but predominantly negative experience. While a few guests noted that the wifi worked well, many encountered significant issues with the connectivity. Common complaints included weak and unstable signals, especially in the rooms and the convention areas, making it difficult for those needing reliable internet for work or online appointments. Several guests reported that they couldn't open web pages or that the wifi frequently disconnected. The internet was also described as being very slow with some experiencing no signal at all on the hotel's 9th floor. Positive remarks about the wifi included comments on good connectivity and strong signals in certain areas. However, the inconsistency in quality seemed to overshadow these positive aspects, leading many to suggest that the hotel's wifi performance needs considerable improvement to meet guest expectations. Overall, while Carlton Plaza São José dos Campos offers excellent cost benefit, good location and clean, quiet accommodations, the pervasive issues with wifi connectivity might be a drawback for those highly dependent on a reliable internet connection.
The Carlton Plaza São José dos Campos offers a gym that has received mixed reviews from guests. Positive remarks highlight that the gym is clean and some guests found it sufficient for a basic workout. One guest appreciated being able to train all muscle groups and another noted that the gym could benefit from earlier operating hours.
However, there are numerous areas for improvement. Many guests noted that the gym is quite small and in need of significant maintenance. There are reports of damaged and outdated equipment, including broken machines and frayed cables, which have led some guests to forego their workouts due to safety concerns. The gym has been described as being very hot, even with fans running and difficult to access at times. Some guests felt that the space resembles an abandoned area or was not being maintained properly.
Overall, while the gym has some positive aspects, it appears to be in urgent need of updates and better upkeep to meet the expectations of guests seeking a satisfactory fitness experience.
The pool at Carlton Plaza São José dos Campos elicits mixed opinions from guests. Many reviewers praised it as great, formidable and wonderful, highlighting its cleanliness and well-maintained condition on several occasions. The pool area is often described positively as nice, ample and great with the added perks of good maintenance and attentive staff contributing to a pleasant experience.
However, some guests noted that the pool cleanliness could be inconsistent, reporting instances where it was very dirty and in need of maintenance. A few mentions of broken sunshades, limited lounge chairs and occasional lack of bar service were also noted, detracting slightly from the overall experience.
Despite these occasional shortcomings, the pool’s strategic location on the third floor and the inclusion of amenities such as a sauna and gym were appreciated. Its outdoor setting and view add to the appeal for many visitors, making it a generally enjoyable feature of the hotel, especially during less crowded times.
Carlton Plaza São José dos Campos offers a mixed bag when it comes to parking facilities, though the majority of feedback leans positive. The hotel provides parking options including an underground garage, as well as covered and free parking, which many found to be ample and secure. Guests highlighted the convenience and accessibility of the parking area, despite a few mentioning it’s in need of renovation and can become crowded. Although some guests noted the parking fee as a downside, others believed the fee was fair given the convenience it added.
Limited spaces and a tight garage were points of concern, particularly for those with larger vehicles and a few guests had to resort to street parking due to insufficient space. Despite these issues, the parking generally received favorable comments for being good, secure and included in the rate. However, the garage being described as dark and in need of maintenance did come up several times. For travelers planning to stay, it might be worthwhile to inquire about parking logistics in advance to avoid any surprises.
Carlton Plaza São José dos Campos has garnered positive feedback from guests, particularly for families traveling with children. Guests appreciated the hotel's helpful and polite employees and praised the comfort and well-equipped family rooms. Many reviews highlighted the hotel's suitability for family stays, noting that it offers a good cost-benefit ratio and provides comfort for the entire family.
Facilities such as the children's game room were particularly favored, showcasing the hotel's dedication to catering to younger guests. Its proximity to the city center and various nearby attractions made it convenient for families looking to explore the area.
While the hotel is highly recommended for short stays, some guests noted that it might not be ideal for longer family vacations. Despite this, overall feedback suggests that Carlton Plaza serves families well, providing a cozy and comfortable environment and is particularly appreciated for short trips and special occasions like attending weddings.
Located conveniently close to shops and attractions, Carlton Plaza São José dos Campos has several positive attributes but faces criticism regarding its four-star rating. Guests often praise the hotel's great cost-benefit ratio, professional staff and efficient front desk service. They highlight the pleasant and well-decorated reception lobby, kind and respectful conduct of the reception staff, notably Mr. Matheus and the welcoming atmosphere. The breakfast is frequently mentioned as excellent with a variety that meets expectations for a four-star hotel.
However, many reviews point out that the hotel facilities are outdated and in need of renovation. The rooms and amenities do not meet the standards typically expected of a four-star establishment with some guests rating it closer to a three-star level due to the old, poorly maintained rooms and rundown breakfast items. Despite these issues, the accommodations are deemed great and the hotel offers good value for the price paid. The service and amenities are considered professional, aligning with the expectations of some guests.
In summary, Carlton Plaza São José dos Campos stands out for its excellent service, good breakfast and overall cost-benefit ratio. However, potential guests should temper their expectations regarding the four-star rating, as the hotel's facilities and maintenance may not align with what is typically expected of a higher-rated establishment.
Carlton Plaza São José dos Campos offers a mix of convenience and efficiency for business travelers. The hotel's facilities are tailored for business purposes with a well-equipped business center and modern amenities that make working on the go easier. Its proximity to key business locations in the Vale do Paraíba region is a significant advantage for guests visiting the area for work. The staff's impeccable service stands out, ensuring a smooth stay, including a quick check-out process.
While the Wi-Fi can be somewhat inconsistent, it generally meets the needs for business activities, although occasional freezes during meetings have been noted. The hotel's effective measures against Covid-19 provide an added layer of security for guests. With a good cost-benefit ratio, Carlton Plaza São José dos Campos is a practical choice for business trips, offering good value for its price.
The outdoor pool at Carlton Plaza São José dos Campos offers a pleasant and relaxing atmosphere with a sunny poolside perfect for unwinding. Guests frequently noted the beautiful views and generally found the pool area to be awesome and inviting. The outdoor lounge area complements the experience, providing a great space for relaxation. However, some reviews pointed out that the pool could benefit from more chairs, a thorough cleaning and renovation to enhance its appeal. Despite these issues, the pool remains a highlight for many visitors looking to enjoy the hotel's amenities.
Carlton Plaza São José dos Campos offers a romantic setting with a pleasant and cozy atmosphere, making it an ideal destination for couples. Its prime location adds to its appeal, creating a charming backdrop for romantic getaways. The ambiance is enhanced by thoughtful touches such as roses and wine arrangements, which help set the mood for a memorable stay. The hotel's cost-benefit ratio is also noteworthy, providing good value for the experience offered. Despite some minor lighting issues, this destination shines as a couples retreat and is well-suited for both short stays and extended visits.
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Location
Visitors frequently highlight the excellent and varied breakfast, as well as the friendly and welcoming staff. The hotel's infrastructure, including spacious rooms, a swimming pool, gym and clean common areas, consistently receives praise. Its quiet residential setting, despite being slightly removed from the city center, provides a peaceful environment for guests while still allowing for quick trips to downtown and major shopping districts.
Although a few reviews mention that the surrounding area could be better, overall, the hotel's strategic location, strong service and good cost-benefit make it a preferred choice for many travelers.
Breakfast
The breakfast service is also commended for being well-organized and well-served with fresh and tasty items. Some reviews do note occasional shortcomings, such as repetitive selections and insufficient replenishment towards the end of service, but these comments are relatively rare. The coffee is frequently mentioned as a strong point, contributing positively to the breakfast experience.
Overall, the breakfast offers a robust start to the day with hearty and varied options, meeting and often exceeding guests’ expectations. Despite minor areas for improvement, the general consensus indicates that the breakfast at Carlton Plaza is a significant perk, complementing the stay with a delicious and comprehensive meal.
Dinner
The dinner prices are considered fair and provide good value with no signs of tourist price exploitation. Guests appreciated the option to have meals delivered to their rooms, finding the room service efficient and the costs reasonable. The restaurant staff received positive comments for their service, contributing to an overall pleasant dining experience.
While guests generally enjoyed their dinners, a few noted that the restaurant's operating hours could be extended, as they found it inconvenient when the doors were closed slightly before the official closing time. Despite minor criticisms and suggestions for improved variety, the dinner service at Carlton Plaza São José dos Campos is well-regarded by visitors who value both the quality of the food and the friendly service.
Rooms
However, the hotel shows signs of aging; numerous guests mention that the rooms and facilities feel outdated and are in need of renovations. Common issues include old furniture, mold and poor bathroom maintenance. Some guests reported problems with air conditioning, lighting and noise from nearby buildings. Additionally, there are occasional complaints about cleanliness, such as dusty surfaces and worn bedding.
Overall, the hotel seems to offer a decent level of comfort, particularly for business travelers or those seeking a short stay. While the rooms are spacious and generally well-received for their comfort, there is a recurring call for updates and better maintenance to enhance the guest experience.
Beds
Despite the overwhelming praise, a few concerns were noted. Some guests mentioned encountering beds with worn-out mattresses and others highlighted issues with cleanliness, including stained or inadequately cleaned linens. A few reviews also indicated that some beds were too soft or too hard, leading to uncomfortable sleep for those guests.
Overall, the comfort and size of the beds at Carlton Plaza São José dos Campos are highly regarded, contributing to a positive stay for most guests with only isolated incidents of dissatisfaction.
Cleanliness
However, some reviews indicated areas needing improvement. Several guests reported issues with mold in bathrooms, grime on tiles and occasional lapses in thorough cleaning. There were mentions of outdated bathroom fixtures and musty smells in some areas, pointing to a need for better upkeep and attention to detail. While the overall hotel cleanliness was generally rated positively, certain specific elements like bedspreads, windows and public spaces occasionally fell short of expectations.
Despite these mixed reviews, the attentive and helpful hotel staff, coupled with a generally clean and comfortable environment, left a positive impression on many visitors. In summary, while Carlton Plaza São José dos Campos is largely seen as clean and satisfactory, some areas still require attention to maintain a consistently high standard of cleanliness.
Staff
The reception team stands out for their warmth and professionalism, ensuring guests feel at home from the moment they arrive. Specific compliments go to individuals such as Joice from catering and Jackson at the valet, who are recognized for their excellent service and friendly demeanor.
While some reviews point out areas for improvement, such as occasional issues with the attentiveness of certain staff members or the need for better maintenance in some rooms, the overarching sentiment remains positive. The combination of a convenient location, cozy atmosphere, clean facilities and an attentive team makes Carlton Plaza São José dos Campos an appealing choice for both leisure and business travelers.
Overall, the high level of customer service and the staff's consistent friendliness create a welcoming environment that guests appreciate and often praise in their feedback.
Wi-Fi
Gym
However, there are numerous areas for improvement. Many guests noted that the gym is quite small and in need of significant maintenance. There are reports of damaged and outdated equipment, including broken machines and frayed cables, which have led some guests to forego their workouts due to safety concerns. The gym has been described as being very hot, even with fans running and difficult to access at times. Some guests felt that the space resembles an abandoned area or was not being maintained properly.
Overall, while the gym has some positive aspects, it appears to be in urgent need of updates and better upkeep to meet the expectations of guests seeking a satisfactory fitness experience.
Pool
However, some guests noted that the pool cleanliness could be inconsistent, reporting instances where it was very dirty and in need of maintenance. A few mentions of broken sunshades, limited lounge chairs and occasional lack of bar service were also noted, detracting slightly from the overall experience.
Despite these occasional shortcomings, the pool’s strategic location on the third floor and the inclusion of amenities such as a sauna and gym were appreciated. Its outdoor setting and view add to the appeal for many visitors, making it a generally enjoyable feature of the hotel, especially during less crowded times.
Parking
Limited spaces and a tight garage were points of concern, particularly for those with larger vehicles and a few guests had to resort to street parking due to insufficient space. Despite these issues, the parking generally received favorable comments for being good, secure and included in the rate. However, the garage being described as dark and in need of maintenance did come up several times. For travelers planning to stay, it might be worthwhile to inquire about parking logistics in advance to avoid any surprises.
Family
Facilities such as the children's game room were particularly favored, showcasing the hotel's dedication to catering to younger guests. Its proximity to the city center and various nearby attractions made it convenient for families looking to explore the area.
While the hotel is highly recommended for short stays, some guests noted that it might not be ideal for longer family vacations. Despite this, overall feedback suggests that Carlton Plaza serves families well, providing a cozy and comfortable environment and is particularly appreciated for short trips and special occasions like attending weddings.
4 Star
However, many reviews point out that the hotel facilities are outdated and in need of renovation. The rooms and amenities do not meet the standards typically expected of a four-star establishment with some guests rating it closer to a three-star level due to the old, poorly maintained rooms and rundown breakfast items. Despite these issues, the accommodations are deemed great and the hotel offers good value for the price paid. The service and amenities are considered professional, aligning with the expectations of some guests.
In summary, Carlton Plaza São José dos Campos stands out for its excellent service, good breakfast and overall cost-benefit ratio. However, potential guests should temper their expectations regarding the four-star rating, as the hotel's facilities and maintenance may not align with what is typically expected of a higher-rated establishment.
Business
While the Wi-Fi can be somewhat inconsistent, it generally meets the needs for business activities, although occasional freezes during meetings have been noted. The hotel's effective measures against Covid-19 provide an added layer of security for guests. With a good cost-benefit ratio, Carlton Plaza São José dos Campos is a practical choice for business trips, offering good value for its price.
Outdoor Pool
Romantic
Yes, Carlton Plaza São José dos Campos has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Carlton Plaza São José dos Campos.
No, Carlton Plaza São José dos Campos doesn't allow dogs.
Yes, parking facilities are available at Carlton Plaza São José dos Campos.
Yes, Carlton Plaza São José dos Campos has a gym.
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