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Summary of reviewsHotel Hetropolis receives widespread acclaim in various categories, painting a picture of a well-rounded and guest-friendly establishment. Its standout feature is undoubtedly its prime location, lauded for its proximity to downtown, major highways, restaurants, shops and public transportation. Despite its central position, it maintains a peaceful ambiance, making it an ideal spot for both relaxation and convenience. The availability of on-site parking at no extra cost further adds to its appeal for travelers with vehicles.
The hotel’s breakfast is another high point, often described as excellent and well-prepared, offering a diverse selection that includes breads, cakes, cookies, cold cuts, hot food, coffee, juice and milk, alongside seasonal fruits, yogurt and cereals. Guests frequently mention the high-quality fruits and homemade jams, making breakfast a delightful start to the day.
Rooms at Hotel Hetropolis are praised for their spaciousness, cleanliness and comfort. They feature fresh bedding and towels, spacious closets, minibars and air conditioning. While some minor maintenance issues were noted, the overall impression of the rooms remains positive. Cleanliness is particularly highlighted with rooms and bathrooms kept in impeccable condition, contributing to a fresh and well-maintained atmosphere throughout the hotel.
The staff at Hotel Hetropolis consistently receive high marks for friendliness and professionalism. Guests appreciate the politeness and helpfulness of the employees, which contribute to a welcoming environment. Particular praise goes to reception and concierge staff, who are frequently mentioned for their attentiveness and exceptional service.
Wi-Fi services receive mixed reviews with some guests experiencing excellent connectivity while others find it lacking. Nevertheless, the complimentary nature of the Wi-Fi is appreciated.
Family travelers find Hotel Hetropolis to be an excellent choice due to its peaceful environment, spacious accommodations and convenient amenities like room service and kitchen facilities, making it ideal for family weekends or visits to nearby relatives.
The hotel's beds are frequently praised for being comfortable and clean, which significantly enhances the overall guest experience.
Lastly, as a three-star hotel, Hotel Hetropolis manages to deliver a commendable balance of comfort and cost-efficiency, making it a favored choice for both short stays and business trips. The combination of strategic location, clean and comfortable rooms, excellent breakfast, friendly staff and free parking contributes to its positive reputation. Show more
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Hotel with Parking
Hotel Hetropolis provides free private parking on-site. The car park is spacious and completely free of charge, offering convenient and secure parking without any additional fees for guests.
Family Friendly Hotel
3-Star Hotel
Room Types
Superior Double RoomThis twin/double room has air conditioning and minibar.
Superior Triple RoomOffering free toiletries, this triple room includes a private bathroom with a shower. This triple room features air conditioning, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 3 beds.
Superior Quadruple RoomOffering free toiletries, this quadruple room includes a private bathroom with a shower. This quadruple room has air conditioning, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 3 beds.
Superior Double RoomProviding free toiletries, this double room includes a private bathroom with a walk-in shower. This double room features air conditioning, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 2 beds.
Executive Triple RoomOffering free toiletries, this triple room includes a private bathroom with a shower. This triple room has air conditioning, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 2 beds.
Standard Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower. This twin room has air conditioning, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 2 beds.
Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a shower. This quadruple room features air conditioning, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 4 beds.
Single RoomProviding free toiletries, this single room includes a private bathroom with a shower. This single room features air conditioning, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 1 bed.
Standard Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Guest Reviews
8.4
Very Good
Location
Hotel Hetropolis is often praised for its excellent and strategic location, which seems to be one of its standout features. Guests appreciate its proximity to downtown, major highways, restaurants, shops and public transportation. Despite being near bustling areas, the hotel maintains a peaceful ambiance, offering a restful stay without the noise of the city. The convenience of on-site parking at no extra cost and its closeness to events and landmarks make it a versatile choice for different types of travelers. Many visitors also value its clean and well-maintained rooms, noting that the service is polite and accommodating. The breakfast receives high marks as well, enhancing the overall guest experience. For those looking for a hotel that combines accessibility with good amenities and service, Hotel Hetropolis appears to be a reliable option.
Breakfast
Hotel Hetropolis shines when it comes to breakfast, consistently praised by guests for its variety and quality. Whether described as excellent, wonderful, or very good, the breakfast offers a wide range of options to suit diverse tastes. Guests appreciated the plentiful selection, including breads, cakes, cookies, cold cuts, hot food, coffee, juice and milk, as well as seasonal fruits, yogurt and cereals.
Many reviews highlighted the high-quality fruits and homemade jams, contributing to a well-rounded and satisfying meal. Guests found the breakfast to be well-prepared and well-served, making it a delightful start to their day. Some even remarked that it was the best hotel breakfast they had ever experienced with special mentions of tasty cakes and complete buffet setups. Despite a few mentions of limited hot item choices and a garlic smell on the second floor, the overwhelming sentiment is positive. The breakfast at Hotel Hetropolis not only meets but often exceeds guest expectations, making it a key highlight of their stay.
Rooms
Hotel Hetropolis offers spacious and comfortable rooms that are generally well-received by guests. The rooms are described as super comfortable, clean and well-organized with fresh bedding and towels. Many guests appreciate the size of the rooms, noting that they are spacious and come with useful amenities like spacious closets, minibars and air conditioning. Cleanliness stands out as a notable feature with many reviews highlighting the rooms' neatness and the fresh smell.
Guests also compliment the comfort of the beds, describing them as very comfortable and cozy, albeit with some mentioning minor issues like older blankets or occasional discomfort with the mattresses. Room service is frequently praised for its efficiency and quality.
However, some areas for improvement are noted. A few reviews mention that certain rooms need maintenance and renovations, pointing out issues like old plugs, noisy air conditioning and musty smells. Noise from surrounding areas, particularly from a neighboring bar and room acoustics are also mentioned as minor drawbacks.
Despite these issues, the overall impression of the rooms at Hotel Hetropolis remains positive with many guests finding them spacious, comfortable and clean. The hotel’s convenient location and friendly staff further contribute to a pleasant stay.
Beds
Hotel Hetropolis receives high marks for its beds, praised by guests for their comfort and spaciousness. Many reviewers consistently mention the beds as being super comfortable with some describing them as large, huge or oversized. Cleanliness is another strong point with bed sheets noted for being clean, contributing to the overall comfort of the sleeping experience.
Despite a few isolated issues, such as a bed with a broken leg or a mattress perceived as old, the general feedback remains overwhelmingly positive. Guests frequently appreciated the clean and comfortable bedding, good mattresses and the overall delightful sleeping arrangements.
Comfort is a recurring highlight with the beds often exceeding guests' expectations. The hotel rooms, in addition to having comfortable beds, were also recognized for their exceptional cleanliness and comfort, enhancing the overall stay experience.
Overall, Hotel Hetropolis provides an excellent sleeping environment, marked by comfortable and inviting beds, which greatly contributes to the pleasant and restful stays of its guests.
Cleanliness
Hotel Hetropolis shines in terms of cleanliness with guests frequently praising the hotel's impeccable standards. Many reviews highlight that the rooms are very clean, spacious and well-organized. Bathrooms and bed linens often receive special mention for their cleanliness. Guests also noted that the cleaning routines appear thorough and consistent, contributing to a fresh and well-maintained atmosphere throughout the hotel.
However, some reviews indicate that there are occasional lapses in upkeep, such as dirty floors, dusty towels and broken bathroom fixtures. A few guests also mentioned a general requirement for better maintenance and renovation given the age of the hotel.
Despite these minor issues, the overall impression is one of a clean, comfortable and well-organized environment. Hotel Hetropolis excels in delivering a high standard of cleanliness, which enhances the stay for many of its guests.
Staff
Hotel Hetropolis receives commendable feedback for its exemplary staff with numerous guests highlighting the team’s friendliness and professionalism. Guests particularly appreciate the consistent politeness and helpfulness of the employees, which contributes to an overall welcoming environment. The reception staff, in particular, are frequently praised for their attentive and courteous demeanor, ensuring that arrivals and departures are handled smoothly.
The concierge is noted for their readiness to assist, exemplifying exceptional customer service skills which add to guests' positive experiences. The hotel's service staff are described as super kind, attentive and consistently striving to meet the needs of guests, ensuring a pleasant and comfortable stay. Highlights from the reviews include specific mentions of staff members like Joice, Sérgio and Maria, who are recognized for their prompt and friendly service.
However, some guests note inconsistencies in service quality with occasional reports of staff members being overly engaged in personal conversations or displaying inattentiveness. There have been rare incidents where the reception staff entered guests' rooms irresponsibly, which detracts from the otherwise positive feedback.
Overall, the staff at Hotel Hetropolis effectively cultivates a hospitable atmosphere with their polite, kind and efficient service, making the hotel a noteworthy choice for travelers valuing high-quality service and a friendly ambiance.
Wi-Fi
Hotel Hetropolis receives mixed feedback regarding its Wi-Fi services. Many guests report excellent Wi-Fi, describing it as "very good" and even "perfect." The internet connection often works fine and is notably free, which is a plus for many visitors. However, several reviews indicate that the Wi-Fi can be weak and slow at times with some mentioning the internet as being just okay. Despite the inconsistent speeds, the inclusion of a comprehensive entertainment package with complimentary Wi-Fi is appreciated by guests. Overall, while some might find the connectivity lacking, others have had a positive experience with the hotel's Wi-Fi.
Parking
Hotel Hetropolis boasts a standout feature in its secure, on-site parking, adding to its convenience for guests traveling by car. The parking garage, which is included and directly connected to the hotel, provides an ample and safe place for vehicles, making it an excellent option for peace of mind. The availability of free parking is a notable advantage and aligns with the hotel's overall great cost-benefit. Despite some remarks about the tightness of the lot and the need for maintenance improvements, the parking area is generally well-organized and secure. There have been occasional mentions of minor issues like dents, but overall, the parking experience remains positive with easy access and very good service. The combination of good location, spacious rooms and adequate parking facilities makes Hotel Hetropolis a strong contender for guests prioritizing vehicle safety and convenience.
Family
Hotel Hetropolis offers a range of features that make it an excellent choice for family stays. Situated in a very quiet neighborhood, it provides a peaceful environment perfect for families. The accommodations are praised for being suitable and comfortable for family weekends with specific mentions of the superior triple room offering ample space. Guests appreciate the quiet rooms which ensure a restful stay. The hotel maintains a simple yet accommodating atmosphere, complete with room service and kitchen facilities, making it convenient for those visiting nearby relatives or spending time with family. Overall, Hotel Hetropolis stands out as a good, family-friendly option with excellent accommodations and a welcoming environment.
3 Star
Hotel Hetropolis stands out as a solid three-star option, delivering a commendable balance of comfort and cost-efficiency. Guests frequently highlight the good value for money, finding the prices reasonable for the quality offered, especially for short stays or business trips. The hotel's simple yet comfortable rooms are maintained with a high standard of cleanliness, contributing to an overall positive experience.
The facilities, though basic, include essential amenities such as free parking and a satisfying breakfast that exceeds typical expectations for this hotel category. Both comfort and hospitality are noted as excellent, making it a reliable choice for a strategic stay. While there are mentions of areas needing improvement, the consistent praise for the hotel's cost-benefit ratio and cleanliness suggests it remains a favored option for many travelers.
No, Hotel Hetropolis doesn't have any pool.
No, a spa isn't available at Hotel Hetropolis.
No, Hotel Hetropolis doesn't allow dogs.
Yes, parking facilities are available at Hotel Hetropolis.