Parque Balneário Hotel Santos by Castelo Itaipava
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsParque Balneário Hotel Santos by Castelo Itaipava consistently earns positive feedback for its exceptional location, which offers the perfect blend of coastal charm and urban convenience. Nestled almost directly in front of Gonzaga Beach, the hotel provides stunning sea views, easy beach access and proximity to shopping centers, restaurants and bars. Guests appreciate the convenience of not needing a car to navigate the area, thanks to the hotel's direct access to a shopping center.
The breakfast experience at the hotel is frequently highlighted as outstanding, featuring a wide variety of high-quality options and ocean views. Guests consistently praise the delicious, plentiful morning spread, which adds to the overall positive experience. Dinner offerings, especially the feijoada with live samba music, also receive good reviews, although some guests mentioned occasional delays and limited menu variety.
Rooms are described as spacious, comfortable and clean, often featuring excellent ocean views and cozy beds. While positive reviews dominate, some guests noted the need for renovations and better maintenance in certain areas with issues like older furniture, moldy smells and occasional plumbing problems highlighted.
Cleanliness is generally held in high regard with guests commending the impeccable standards maintained by the polite and efficient cleaning staff. However, minor lapses, such as worn-out towels and mold in bathrooms, are occasionally mentioned.
The hotel's staff receive glowing reviews for their friendliness, politeness and attentiveness, significantly enhancing the guest experience from check-in to check-out. While minor issues were noted, such as slow service in the breakfast area at times, these are exceptions rather than the norm.
Wi-Fi services, however, present a mixed bag. While some areas offer good connectivity, many guests experienced slow and unstable internet, especially in the rooms, suggesting room for improvement in this aspect.
The well-equipped gym with a scenic rooftop view is another well-regarded amenity, although better maintenance and updates are needed. The pool area, featuring an inviting rooftop location with stunning ocean views, receives mostly positive feedback despite occasional issues with overcrowding, cleanliness and heating.
Families find the hotel particularly appealing, thanks to its child-friendly amenities, including a well-organized kids' area and an attentive recreational team. Guests frequently note the excellent provisions for children, making it an ideal spot for family vacations.
Lastly, while the valet parking service is generally efficient and well-organized, its high cost and outsourced nature can be a drawback for some guests. Nonetheless, the service is professional and polite, contributing positively to the overall experience.
In summary, Parque Balneário Hotel Santos by Castelo Itaipava impresses with its prime beachside location, excellent service, diverse dining options and family-friendly amenities. While minor areas for improvement exist, the hotel's comprehensive offering ensures a comfortable and enjoyable stay for most guests.
Categories
The breakfast experience at the hotel is frequently highlighted as outstanding, featuring a wide variety of high-quality options and ocean views. Guests consistently praise the delicious, plentiful morning spread, which adds to the overall positive experience. Dinner offerings, especially the feijoada with live samba music, also receive good reviews, although some guests mentioned occasional delays and limited menu variety.
Rooms are described as spacious, comfortable and clean, often featuring excellent ocean views and cozy beds. While positive reviews dominate, some guests noted the need for renovations and better maintenance in certain areas with issues like older furniture, moldy smells and occasional plumbing problems highlighted.
Cleanliness is generally held in high regard with guests commending the impeccable standards maintained by the polite and efficient cleaning staff. However, minor lapses, such as worn-out towels and mold in bathrooms, are occasionally mentioned.
The hotel's staff receive glowing reviews for their friendliness, politeness and attentiveness, significantly enhancing the guest experience from check-in to check-out. While minor issues were noted, such as slow service in the breakfast area at times, these are exceptions rather than the norm.
Wi-Fi services, however, present a mixed bag. While some areas offer good connectivity, many guests experienced slow and unstable internet, especially in the rooms, suggesting room for improvement in this aspect.
The well-equipped gym with a scenic rooftop view is another well-regarded amenity, although better maintenance and updates are needed. The pool area, featuring an inviting rooftop location with stunning ocean views, receives mostly positive feedback despite occasional issues with overcrowding, cleanliness and heating.
Families find the hotel particularly appealing, thanks to its child-friendly amenities, including a well-organized kids' area and an attentive recreational team. Guests frequently note the excellent provisions for children, making it an ideal spot for family vacations.
Lastly, while the valet parking service is generally efficient and well-organized, its high cost and outsourced nature can be a drawback for some guests. Nonetheless, the service is professional and polite, contributing positively to the overall experience.
In summary, Parque Balneário Hotel Santos by Castelo Itaipava impresses with its prime beachside location, excellent service, diverse dining options and family-friendly amenities. While minor areas for improvement exist, the hotel's comprehensive offering ensures a comfortable and enjoyable stay for most guests.
Family Friendly Hotel
The hotel is centrally located and offers monitors for children. It also has an outdoor pool, providing recreational amenities for families.
Hotel with Swimming Pool
This hotel provides an infinity pool overlooking the beach, offering exquisite dining options. It combines sophistication with breathtaking ocean views and top-notch amenities.
Heated Pool Outdoor Pool
Business Hotel
This hotel features a business center, conference rooms, and banquet facilities. It offers comprehensive services including 24-hour room service, concierge services, and valet parking, supporting various business needs.
Accessible Hotel
This hotel provides comprehensive facilities for disabled guests. Specific accessibility features include entire units that are wheelchair accessible, accessible upper floors via elevator, roll-in showers, shower chairs, lowered sinks, and toilets equipped with grab rails.
4-Star Hotel
This hotel combines sophistication with breathtaking ocean views, offering top-notch amenities such as a spa, fine dining, and an infinity pool overlooking the beach. Its location is convenient, situated near Gonzaga Beach.
Hotel with Outdoor Pool
Located near the beach, this hotel features an outdoor pool with stunning sea views, a hot tub, and a sauna. It provides a complete leisure experience with game rooms, kids' activities, and a well-equipped gym.
Hotel with Heated Pool
This hotel offers a heated swimming pool, including a rooftop pool with views. Additional relaxation facilities such as a jacuzzi and sauna are available for guests.
Luxury Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Parking
Hotel with Gym
Guest Reviews
The 'Parque Balneário Hotel Santos by Castelo Itaipava' boasts an exceptional location that receives high praise from guests. Nestled almost directly in front of the beach, the hotel's positioning offers convenient and scenic access to Gonzaga Beach, as well as stunning sea views from certain rooms. Guests appreciate the ease of navigating the area, often highlighting that you don't need to use a car thanks to the proximity to shopping malls, various restaurants, bars and other commercial points. Additionally, the hotel features direct access to a shopping center, enhancing its convenience further. Alongside its prime location, visitors commend the hotel's facilities, cleanliness, comfort and exceptionally attentive staff. The comprehensive and varied breakfast, which often includes pleasant views and an inviting rooftop pool also contribute to the positive experience. Overall, the hotel's blend of coastal charm and central urban conveniences make it a standout choice for those visiting Santos.
Parque Balneário Hotel in Santos boasts an impressive breakfast experience, consistently praised for its abundance, diversity and quality. Guests highlight the wide variety of options, from fresh fruits, breads and cereals to eggs, bacon and made-to-order omelettes. This morning feast is described as both delicious and plentiful, often cited as one of the best in the region and a standout feature of the hotel. The breakfast setting, which offers views of the ocean, adds to the overall dining pleasure. Despite occasional comments on missing items like lactose-free milk or cheese bread, the overall sentiment remains overwhelmingly positive. The attentive and friendly service, combined with the extensive and fresh offerings, ensures that breakfast at Parque Balneário Hotel is a delightful start to the day for visitors.
At the Parque Balneário Hotel Santos by Castelo Itaipava, dining experiences generally garner positive feedback, particularly for their excellent feijoada on Saturdays, delicious soups and broths in the evenings and great breakfast variety. Reviewers praised the skilled and attentive bartenders, flavorful mixed drinks and a wide-ranging dinner menu often available poolside. Many mentioned enjoying the feijoada paired with live samba music, creating a lively dining atmosphere.
While the restaurant is lauded for amazing food, good value and complimentary offerings such as the soup festival, some reviews noted areas in need of improvement. Guests mentioned that the dinner service can be slow and occasionally disorganized with some items on the menu missing and the general menu lacking in variety. Despite this, room service received high marks for being prompt and delicious.
Families highlighted thoughtful amenities, including free meals for children and recreational activities. Those looking to dine at the hotel appreciated the ease of access to a nearby shopping mall and food court, offering a welcome alternative for lunch or dinner options. Despite some criticisms regarding occasional delays and limited menus, the overall impression of the hotel's dining options remains favorable.
Parque Balneário Hotel Santos by Castelo Itaipava offers guests spacious and comfortable rooms with a great focus on cleanliness and comfort. Many visitors praise the large room sizes and the excellent views, particularly of the ocean. The beds are often mentioned as comfortable, contributing to a good night's sleep and the bathrooms are generally described as large and clean with excellent showers.
Despite the overwhelmingly positive reviews about room size and comfort, there are several mentions of the need for renovations and maintenance work. Some rooms have older furniture and show signs of wear, such as moldy smells, peeling paint and occasional problems with locks, air conditioning or bathroom fixtures.
The service is highlighted by many guests with friendly and professional staff enhancing the overall experience. The direct access to a mall and various amenities like a rooftop pool and a good breakfast spread add to the attractiveness of the hotel. However, some guests report noise issues and a need for better room soundproofing.
In summary, while Parque Balneário Hotel provides large, cozy and well-furnished rooms set in a prime location, there’s a noticeable need for updates and minor repairs in certain areas to maintain its high standards of comfort and aesthetics.
Parque Balneário Hotel Santos by Castelo Itaipava has received numerous reviews regarding the comfort of its beds with a significant emphasis on their positive attributes. Most guests have described the beds as comfortable with terms such as "super comfortable," "very comfortable," and "extremely comfortable" frequently appearing. Some reviews highlight excellent bedding and clean, high-quality linens, contributing to an overall satisfying sleep experience.
The spaciousness of double and King-size beds has been appreciated by guests, even though there are mentions of beds being small in length or width in some rooms. New mattresses have been a notable mention, adding to the fresh feel of the rooms. Rooms themselves have been described as big, clean and beautiful, further enhancing the comfort with their well-maintained beds.
However, not all reviews are without critique. There are occasional mentions of beds being too hard or too soft for some guests' preferences. Pillows received mixed reviews as well with some guests finding them less satisfactory than the beds themselves. A handful of guests mentioned issues with the size of the beds, either preferring a larger size or finding the beds too small in length for comfort.
Despite these few critiques, the general consensus among guests is that the Parque Balneário Hotel Santos offers a comfortable and pleasant sleeping experience, making it a good choice for travelers valuing bed comfort during their stay.
Parque Balneário Hotel Santos by Castelo Itaipava generally receives positive feedback on its cleanliness. Guests frequently mention that the rooms and common areas are very clean with some describing the cleanliness as impeccable and at a high level. The hotel's cleaning staff is often noted to be polite, well-organized and efficient.
However, there are some areas needing improvement. A few reviews pointed out issues like worn-out towels, mold in bathrooms, musty smells and occasional lapses in housekeeping services, such as rooms only being cleaned upon request or not having sheets changed regularly. Bathroom maintenance was also flagged with instances of mold, plumbing issues and insufficient water flow reported.
Overall, despite some occasional shortcomings, the hotel's commitment to cleanliness is commendable, making it a comfortable and pleasant stay for most guests.
The reviews for Parque Balneário Hotel Santos by Castelo Itaipava highlight overwhelmingly positive impressions of the hotel staff. Guests consistently mention the attendants and employees as being polite, friendly and helpful. The staff's attentiveness stands out with multiple mentions of their ability to provide excellent service from check-in to check-out. The reception team receives particular praise for their welcoming and accommodating nature. Housekeepers and other service staff maintain high standards of cleanliness and responsiveness, while the recreational team is commended for engaging and joyful interactions. Though some minor issues were noted, such as slow service in the breakfast area, these seem to be exceptions rather than the rule. Overall, the well-trained, professional and courteous staff significantly enhance the guest experience, making them a key asset of the hotel.
Parque Balneário Hotel Santos by Castelo Itaipava presents a mixed experience when it comes to its Wi-Fi services. While there are areas with good Wi-Fi, it appears that several guests have encountered challenges with the internet connectivity during their stay. Many visitors reported that the Wi-Fi was slow, unstable or had poor coverage, particularly in the rooms. Some noted that the internet signal often dropped or did not work 80% of the time, leading to frustration. Although a few guests were able to use the Wi-Fi without major issues, the general consensus suggests that Wi-Fi quality and coverage could be significantly improved. Outside of the Wi-Fi experience, guests have appreciated other aspects of the hotel, such as the great food and overall good support available.
The gym at Parque Balneário Hotel Santos by Castelo Itaipava generally receives positive feedback for being well-equipped and providing a great view from the rooftop. Many guests appreciate the variety and quality of the gym facilities, describing it as very good, fully equipped and featuring convenient amenities like a TV with Wi-Fi. The beautiful view from the gym, combined with the pool facilities, adds to its appeal.
However, some reviews indicate that the gym requires better maintenance and updates with mentions of broken equipment and a lack of certain fitness machines like stationary bikes and treadmills. A few guests found the gym to be basic or not meeting contemporary standards and expressed that it could benefit from improvements in both size and equipment variety.
Overall, the gym is seen as a valuable addition to the hotel, though there's a consensus that more attention to upkeep and modernization would enhance the guest experience.
The pool experience at 'Parque Balneário Hotel Santos by Castelo Itaipava' garners mostly positive feedback, emphasizing the rooftop location offering stunning ocean views and a variety of leisure options including a heated pool, jacuzzi, sauna and bar. Guests frequently praise the cleanliness and maintenance of the pool area, describing it as spacious, well-organized and comfortable for both relaxation and recreation. The heated pool is a notable highlight, especially appreciated during colder days.
However, there are a few drawbacks mentioned. Some guests feel the pool is small for the hotel's capacity and note occasional issues with heating and cleanliness. During peak times, overcrowding around the pool and a shortage of loungers have been mentioned. Additionally, past renovation closures have caused disappointment.
Overall, the pool area, complemented by its panoramic views and variety of facilities, is a significant attraction for visitors, delivering an enjoyable and comfortable stay for most guests.
Parque Balneário Hotel Santos by Castelo Itaipava boasts an enviable location right on Gonzaga Beach, making it a prime choice for beach lovers. Guests repeatedly highlight its proximity to the beach, noting that it's just a short walk, often less than 50 meters away. The hotel stands out for its convenient beach access with direct paths leading guests straight to the sandy shores.
One of the notable amenities is the provision of beach towels, chairs and umbrellas, ensuring guests can enjoy a hassle-free beach day. Guest reviews particularly praise the beach for being child-friendly and safe, perfect for families looking to relax by the sea. The beach itself is described as clean and pleasant.
The hotel also offers stunning ocean views, especially from the rooftop and oceanfront rooms, creating a serene backdrop for a memorable stay. The overall beach service receives high marks, enhancing the experience with excellent amenities and convenience.
Moreover, the location is not only advantageous for beachgoers but also for those interested in shopping with a mall connected to the hotel. This blend of beach and shopping makes it an ideal spot for a well-rounded vacation.
In summary, Parque Balneário Hotel Santos by Castelo Itaipava impresses with its prime beachside location, excellent services and beautiful views, making it a top recommendation for those planning a beach getaway.
The parking situation at Parque Balneário Hotel Santos by Castelo Itaipava generally receives mixed feedback from guests. While many appreciate the valet parking service, describing it as efficient, well-organized and helpful, there are recurring concerns about its cost. Guests often note that the parking is expensive and is charged separately from the room rate with specific mentions of a daily fee of 30 reais.
Despite the high cost, the valet service is frequently praised for being professional and polite with quick car retrieval and a sense of security. The parking is outsourced and not provided directly by the hotel, which has led to some guests experiencing their cars being moved multiple times as valets use an adjacent mall parking lot. This can be inconvenient for some.
Overall, although the parking service is generally seen as convenient and reliable, the additional cost and the fact that it is outsourced rather than managed directly by the hotel could be areas for potential improvement. Those traveling without a vehicle may find the situation more agreeable with additional taxi services available.
Parque Balneário Hotel Santos by Castelo Itaipava has established itself as an excellent choice for families, particularly those with children. The hotel features a very good organized kids' area equipped with lots of activities, making it a fantastic kids-friendly hotel that allows children to enjoy themselves while adults take a moment to unwind. The children's playrooms and dedicated kids’ space, combined with the attentive and animated recreation team, provide an array of entertainment options that keep children delighted and engaged throughout the day.
The hotel also offers practical amenities like a pantry for bottle and baby food heating, designed to cater to family needs seamlessly. Reviews commend the competent and polite staff, particularly emphasizing the children's monitors, whose efforts in children's activities and entertainment programs earn high praise. This attention to detail helps create a super cozy, family-friendly atmosphere, making it ideal for family vacations.
Guests frequently note their children loved the family-oriented setting with many mentioning that it exceeds expectations in terms of family leisure. The hotel's amenities include a heated rooftop pool and convenient beach service, further enhancing the appeal for families looking for comprehensive and enjoyable stays. Positive comments also highlight the fair family policies and excellent value for families, suggesting the overall service quality and family-centric offerings are well worth it.
Multiple families express their satisfaction with the hotel's facilities, such as family rooms and shared laundry, making it a comfortable stay for families of various sizes. The recurrent theme in reviews is the strong appreciation for the children's recreation team and the extraordinary kids' food, marking Parque Balneário Hotel Santos as a highly recommendable destination for those wanting a pleasurable and relaxing family getaway.
The nightlife around Parque Balneário Hotel Santos by Castelo Itaipava is vibrant and diverse. Guests often highlight its central location, which provides easy access to numerous bars and clubs, creating a lively nightlife atmosphere. The surrounding area is brimming with dining options, including several good restaurants close by, ensuring that visitors have plenty of choices for evening entertainment and dining. The location is praised for being a recreational oasis with a patron-centric approach, further enhanced by great views of the beach. The hotel itself also offers great common areas with bars, adding to the overall appeal. Additionally, the value for enjoying local nightlife and special events is frequently appreciated by guests.
Parque Balneário Hotel Santos by Castelo Itaipava garners high praise for its exceptional service and quality, making it a top choice for travelers seeking a luxurious stay in Santos. Guests consistently highlight the superior five-star experience, noting the flawless and remarkably high service standards that make the stay truly memorable. The breakfast is frequently described as exceptional, contributing to the overall positive guest experience.
The hotel is well-organized and impeccably clean with a keen emphasis on creating a first-class ambiance. Visitors commend the wonderful decor, excellent elevator service and, notably, the excellent value it offers considering its five-star status. Particularly appreciated is the hotel’s attention to child-friendly amenities and surveillance, ensuring a safe and enjoyable environment for family guests.
However, some reviews mention the need for renovations and better room facilities management to fully align with its five-star rating. Despite these minor drawbacks, the overwhelming sentiment is that Parque Balneário Hotel provides a five-star service and is highly recommended for anyone visiting Santos.
Parque Balneário Hotel Santos by Castelo Itaipava offers an array of amenities and services that cater well to business travelers. The hotel boasts perfect and professional conference facilities, making it an ideal choice for business events. Guests appreciate the dedicated business room category, which features well-set-up workplaces, including separate tables and chairs for work. The hotel's accommodations are versatile, providing a good balance of cost and benefit.
The location of the hotel is highly convenient for business trips with direct beach access adding a touch of relaxation to the travel experience. The breakfast served is excellent, further enhancing the stay for guests on business. The hotel staff is very well-trained and helpful, particularly when it comes to hosting business events.
Despite minor criticisms about the size of some facilities, the overall sentiment remains positive regarding the suitability for business purposes. Valet parking, a business-focused lobby and co-working spaces are available to support any professional needs. The hotel's central location is also a highlight with easy access to better areas for hosting events.
In conclusion, Parque Balneário Hotel Santos is an excellent choice for business travelers, offering a conducive environment for work, professional support and a pleasant stay overall.
Parque Balneário Hotel Santos by Castelo Itaipava receives mixed reviews regarding its accessibility features for guests with disabilities. Guests appreciate that the hotel is wheelchair accessible with some pointing out its convenience and suitability for elderly guests. The presence of accessible parking and specialized rooms for disabled individuals are also highlighted as positive aspects. Many reviews emphasize the hotel's great overall accessibility and its user-friendly design, making it very handy and convenient for various needs.
However, there are areas for improvement. Several comments mention the lack of ramp access, especially at the entrance and suggest that more elevators or increased capacity are needed. Some guests note that the existing elevators are very small and not fully accessible. Overall, while the hotel has commendable accessibility features, enhancements in certain areas would further benefit guests with disabilities.
The Parque Balneário Hotel Santos boasts a heated pool that consistently receives high praise from guests. Many visitors describe the heated pool as great, amazing and wonderful, noting its elevated position on the rooftop with stunning sea views. The pool area itself is very nice and includes an inviting jacuzzi. Despite the overwhelmingly positive feedback, a few guests mentioned that the pool heater could be improved, especially on colder days and reported occasional maintenance issues. However, when functioning properly, the heated pool provides a delightful and pleasant experience, making it a highlight of the stay for many guests, especially during the winter months.
Parque Balneário Hotel in Santos offers a well-regarded outdoor pool area that garners high praise for its cleanliness and maintenance. Guests frequently highlight the rooftop pool as a major perk, noting its considerable size and beautiful views of the beach. The presence of several sun loungers allows for a relaxing atmosphere, although some reviews mention worn-out pool lounge chairs. The rooftop pool not only boasts great views but also features a bar and jacuzzi, enhancing the recreation experience.
The pool is often described as child-friendly with a good size making it suitable for families. Many guests appreciate the heated aspect of the pool, describing it as delightful and wonderful. However, there are occasional mentions of the pool heater not working and the pool not being heated at times. Despite this, the overall sentiment about the pool area remains positive with numerous reviews calling it a wonderful and top-notch space perfect for recreation and relaxation.
Parque Balneário Hotel Santos by Castelo Itaipava exudes the essence of elegance and refinement, making it a compelling choice for those seeking a luxurious stay. The property's top-notch luxury is evident in its lavish facilities and chic decor, which create a very exclusive and comfortable atmosphere. Guests frequently highlight the hotel's luxurious ambiance and glamorous feel, often noting the true aesthetic luxury and the refined, Nordic-inspired design.
In terms of service, the hotel consistently provides first-class and perfect service. Guests also praise the excellent service from the valet, contributing to a seamless and enjoyable experience. The complete breakfast offered each morning is another standout feature, adding to the overall sense of luxury.
The luxuriously designed rooms come highly recommended for their comfort and aesthetic appeal, although some reviews mention that certain rooms show signs of aging and could benefit from some maintenance. Despite this, the hotel maintains great cost-benefit, offering a luxurious experience at a good value.
Furthermore, the hotel's proximity to Santos beach and nearby shopping adds convenience and enhances its overall appeal. Parque Balneário Hotel offers a luxurious stay punctuated by high-quality service, refined decor and an excellent location, making it an excellent choice for discerning travelers.
Parque Balneário Hotel Santos by Castelo Itaipava stands out as a top choice for couples seeking a romantic getaway. The spacious rooms and well-trained staff contribute to a relaxing and comfortable stay. The accommodations are versatile and offer good value for the cost, making it an attractive option for a memorable occasion such as celebrating a birthday. Guests frequently praise the hotel's impressive decor, customer service and pleasant leisure areas, enhancing the overall experience. The nearby beach adds to the allure, being notably enjoyable and worth the visit. Overall, this hotel is highly recommended for couples looking to enjoy a romantic retreat.
Location Show Map
Location
Breakfast
Dinner
While the restaurant is lauded for amazing food, good value and complimentary offerings such as the soup festival, some reviews noted areas in need of improvement. Guests mentioned that the dinner service can be slow and occasionally disorganized with some items on the menu missing and the general menu lacking in variety. Despite this, room service received high marks for being prompt and delicious.
Families highlighted thoughtful amenities, including free meals for children and recreational activities. Those looking to dine at the hotel appreciated the ease of access to a nearby shopping mall and food court, offering a welcome alternative for lunch or dinner options. Despite some criticisms regarding occasional delays and limited menus, the overall impression of the hotel's dining options remains favorable.
Rooms
Despite the overwhelmingly positive reviews about room size and comfort, there are several mentions of the need for renovations and maintenance work. Some rooms have older furniture and show signs of wear, such as moldy smells, peeling paint and occasional problems with locks, air conditioning or bathroom fixtures.
The service is highlighted by many guests with friendly and professional staff enhancing the overall experience. The direct access to a mall and various amenities like a rooftop pool and a good breakfast spread add to the attractiveness of the hotel. However, some guests report noise issues and a need for better room soundproofing.
In summary, while Parque Balneário Hotel provides large, cozy and well-furnished rooms set in a prime location, there’s a noticeable need for updates and minor repairs in certain areas to maintain its high standards of comfort and aesthetics.
Beds
The spaciousness of double and King-size beds has been appreciated by guests, even though there are mentions of beds being small in length or width in some rooms. New mattresses have been a notable mention, adding to the fresh feel of the rooms. Rooms themselves have been described as big, clean and beautiful, further enhancing the comfort with their well-maintained beds.
However, not all reviews are without critique. There are occasional mentions of beds being too hard or too soft for some guests' preferences. Pillows received mixed reviews as well with some guests finding them less satisfactory than the beds themselves. A handful of guests mentioned issues with the size of the beds, either preferring a larger size or finding the beds too small in length for comfort.
Despite these few critiques, the general consensus among guests is that the Parque Balneário Hotel Santos offers a comfortable and pleasant sleeping experience, making it a good choice for travelers valuing bed comfort during their stay.
Cleanliness
However, there are some areas needing improvement. A few reviews pointed out issues like worn-out towels, mold in bathrooms, musty smells and occasional lapses in housekeeping services, such as rooms only being cleaned upon request or not having sheets changed regularly. Bathroom maintenance was also flagged with instances of mold, plumbing issues and insufficient water flow reported.
Overall, despite some occasional shortcomings, the hotel's commitment to cleanliness is commendable, making it a comfortable and pleasant stay for most guests.
Staff
Wi-Fi
Gym
However, some reviews indicate that the gym requires better maintenance and updates with mentions of broken equipment and a lack of certain fitness machines like stationary bikes and treadmills. A few guests found the gym to be basic or not meeting contemporary standards and expressed that it could benefit from improvements in both size and equipment variety.
Overall, the gym is seen as a valuable addition to the hotel, though there's a consensus that more attention to upkeep and modernization would enhance the guest experience.
Pool
However, there are a few drawbacks mentioned. Some guests feel the pool is small for the hotel's capacity and note occasional issues with heating and cleanliness. During peak times, overcrowding around the pool and a shortage of loungers have been mentioned. Additionally, past renovation closures have caused disappointment.
Overall, the pool area, complemented by its panoramic views and variety of facilities, is a significant attraction for visitors, delivering an enjoyable and comfortable stay for most guests.
Beach
One of the notable amenities is the provision of beach towels, chairs and umbrellas, ensuring guests can enjoy a hassle-free beach day. Guest reviews particularly praise the beach for being child-friendly and safe, perfect for families looking to relax by the sea. The beach itself is described as clean and pleasant.
The hotel also offers stunning ocean views, especially from the rooftop and oceanfront rooms, creating a serene backdrop for a memorable stay. The overall beach service receives high marks, enhancing the experience with excellent amenities and convenience.
Moreover, the location is not only advantageous for beachgoers but also for those interested in shopping with a mall connected to the hotel. This blend of beach and shopping makes it an ideal spot for a well-rounded vacation.
In summary, Parque Balneário Hotel Santos by Castelo Itaipava impresses with its prime beachside location, excellent services and beautiful views, making it a top recommendation for those planning a beach getaway.
Parking
Despite the high cost, the valet service is frequently praised for being professional and polite with quick car retrieval and a sense of security. The parking is outsourced and not provided directly by the hotel, which has led to some guests experiencing their cars being moved multiple times as valets use an adjacent mall parking lot. This can be inconvenient for some.
Overall, although the parking service is generally seen as convenient and reliable, the additional cost and the fact that it is outsourced rather than managed directly by the hotel could be areas for potential improvement. Those traveling without a vehicle may find the situation more agreeable with additional taxi services available.
Family
The hotel also offers practical amenities like a pantry for bottle and baby food heating, designed to cater to family needs seamlessly. Reviews commend the competent and polite staff, particularly emphasizing the children's monitors, whose efforts in children's activities and entertainment programs earn high praise. This attention to detail helps create a super cozy, family-friendly atmosphere, making it ideal for family vacations.
Guests frequently note their children loved the family-oriented setting with many mentioning that it exceeds expectations in terms of family leisure. The hotel's amenities include a heated rooftop pool and convenient beach service, further enhancing the appeal for families looking for comprehensive and enjoyable stays. Positive comments also highlight the fair family policies and excellent value for families, suggesting the overall service quality and family-centric offerings are well worth it.
Multiple families express their satisfaction with the hotel's facilities, such as family rooms and shared laundry, making it a comfortable stay for families of various sizes. The recurrent theme in reviews is the strong appreciation for the children's recreation team and the extraordinary kids' food, marking Parque Balneário Hotel Santos as a highly recommendable destination for those wanting a pleasurable and relaxing family getaway.
Nightlife
5 Star
The hotel is well-organized and impeccably clean with a keen emphasis on creating a first-class ambiance. Visitors commend the wonderful decor, excellent elevator service and, notably, the excellent value it offers considering its five-star status. Particularly appreciated is the hotel’s attention to child-friendly amenities and surveillance, ensuring a safe and enjoyable environment for family guests.
However, some reviews mention the need for renovations and better room facilities management to fully align with its five-star rating. Despite these minor drawbacks, the overwhelming sentiment is that Parque Balneário Hotel provides a five-star service and is highly recommended for anyone visiting Santos.
Business
The location of the hotel is highly convenient for business trips with direct beach access adding a touch of relaxation to the travel experience. The breakfast served is excellent, further enhancing the stay for guests on business. The hotel staff is very well-trained and helpful, particularly when it comes to hosting business events.
Despite minor criticisms about the size of some facilities, the overall sentiment remains positive regarding the suitability for business purposes. Valet parking, a business-focused lobby and co-working spaces are available to support any professional needs. The hotel's central location is also a highlight with easy access to better areas for hosting events.
In conclusion, Parque Balneário Hotel Santos is an excellent choice for business travelers, offering a conducive environment for work, professional support and a pleasant stay overall.
Accessible
However, there are areas for improvement. Several comments mention the lack of ramp access, especially at the entrance and suggest that more elevators or increased capacity are needed. Some guests note that the existing elevators are very small and not fully accessible. Overall, while the hotel has commendable accessibility features, enhancements in certain areas would further benefit guests with disabilities.
Heated Pool
Outdoor Pool
The pool is often described as child-friendly with a good size making it suitable for families. Many guests appreciate the heated aspect of the pool, describing it as delightful and wonderful. However, there are occasional mentions of the pool heater not working and the pool not being heated at times. Despite this, the overall sentiment about the pool area remains positive with numerous reviews calling it a wonderful and top-notch space perfect for recreation and relaxation.
Luxury
In terms of service, the hotel consistently provides first-class and perfect service. Guests also praise the excellent service from the valet, contributing to a seamless and enjoyable experience. The complete breakfast offered each morning is another standout feature, adding to the overall sense of luxury.
The luxuriously designed rooms come highly recommended for their comfort and aesthetic appeal, although some reviews mention that certain rooms show signs of aging and could benefit from some maintenance. Despite this, the hotel maintains great cost-benefit, offering a luxurious experience at a good value.
Furthermore, the hotel's proximity to Santos beach and nearby shopping adds convenience and enhances its overall appeal. Parque Balneário Hotel offers a luxurious stay punctuated by high-quality service, refined decor and an excellent location, making it an excellent choice for discerning travelers.
Romantic
Yes, Parque Balneário Hotel Santos by Castelo Itaipava has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Parque Balneário Hotel Santos by Castelo Itaipava.
No, Parque Balneário Hotel Santos by Castelo Itaipava doesn't allow dogs.
Yes, parking facilities are available at Parque Balneário Hotel Santos by Castelo Itaipava.
Yes, Parque Balneário Hotel Santos by Castelo Itaipava has a gym.
Location Show Map
More Options
