Monte Serrat Hotel
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Summary of reviewsMonte Serrat Hotel in Santos offers a blend of features that have garnered both praise and criticism from its guests. The hotel is conveniently located near the historic center, making it an excellent choice for those interested in cultural attractions and business travelers due to its proximity to the bus station and port terminal. The area is quiet, providing a peaceful retreat away from the bustling beachfront. However, the neighborhood is described as older and less appealing, being dirty and unsafe for nighttime walks and it is far from the beach and tourist-friendly areas.
A standout feature of Monte Serrat Hotel is its breakfast, which guests frequently praise for its variety, quality and taste. The breakfast offerings include a wide range of fresh fruits, breads, cakes and cold cuts with many guests considering it the highlight of their stay. Dinner at the hotel also receives positive feedback for its tasty and well-prepared dishes, reasonable pricing and friendly service, though it can get crowded and experiences occasional delays.
The rooms at Monte Serrat Hotel are spacious and comfortable, appreciated for their size and cleanliness. Many guests commend the large bathrooms and comfortable bed linens, making the rooms a pleasant surprise despite the age of the building. However, maintenance issues such as mold, unpleasant smells and inadequate upkeep are commonly reported, detracting from the overall experience.
The hotel's cleanliness receives mixed reviews. While some guests found the hotel very clean and the housekeeping staff attentive, others reported issues such as dirty bathrooms, mold and sightings of insects. The common areas, including hallways and elevators, sometimes suffer from lapses in cleanliness.
The staff at Monte Serrat Hotel is frequently praised for their attentiveness, friendliness and efficiency, contributing to a positive and supportive atmosphere. The staff's dedication and ability to promptly handle guest needs significantly enhance the hotel experience, despite some isolated complaints.
The hotel's Wi-Fi service, however, is a frequent point of dissatisfaction among guests. The internet signal is notably weak and unreliable across various floors, impacting the overall stay for many visitors.
Additional amenities include a well-regarded spa, though some maintenance issues have been reported and a small gym with limited equipment that might not meet all expectations. The parking facilities are seen as secure and convenient but are often cramped and difficult to navigate with limited space availability.
Monte Serrat Hotel is considered a family-friendly option offering larger rooms and a welcoming atmosphere suited for family trips. The hotel is also pet-friendly, accommodating families traveling with pets. Opinions on the beds are varied with some guests finding them very comfortable, while others report issues such as old, sagging mattresses and cleanliness concerns.
In summary, Monte Serrat Hotel offers a range of amenities and services that cater well to business travelers and those interested in exploring the historic center. However, maintenance and cleanliness issues, as well as the unreliable Wi-Fi, are notable areas for improvement.
Categories
A standout feature of Monte Serrat Hotel is its breakfast, which guests frequently praise for its variety, quality and taste. The breakfast offerings include a wide range of fresh fruits, breads, cakes and cold cuts with many guests considering it the highlight of their stay. Dinner at the hotel also receives positive feedback for its tasty and well-prepared dishes, reasonable pricing and friendly service, though it can get crowded and experiences occasional delays.
The rooms at Monte Serrat Hotel are spacious and comfortable, appreciated for their size and cleanliness. Many guests commend the large bathrooms and comfortable bed linens, making the rooms a pleasant surprise despite the age of the building. However, maintenance issues such as mold, unpleasant smells and inadequate upkeep are commonly reported, detracting from the overall experience.
The hotel's cleanliness receives mixed reviews. While some guests found the hotel very clean and the housekeeping staff attentive, others reported issues such as dirty bathrooms, mold and sightings of insects. The common areas, including hallways and elevators, sometimes suffer from lapses in cleanliness.
The staff at Monte Serrat Hotel is frequently praised for their attentiveness, friendliness and efficiency, contributing to a positive and supportive atmosphere. The staff's dedication and ability to promptly handle guest needs significantly enhance the hotel experience, despite some isolated complaints.
The hotel's Wi-Fi service, however, is a frequent point of dissatisfaction among guests. The internet signal is notably weak and unreliable across various floors, impacting the overall stay for many visitors.
Additional amenities include a well-regarded spa, though some maintenance issues have been reported and a small gym with limited equipment that might not meet all expectations. The parking facilities are seen as secure and convenient but are often cramped and difficult to navigate with limited space availability.
Monte Serrat Hotel is considered a family-friendly option offering larger rooms and a welcoming atmosphere suited for family trips. The hotel is also pet-friendly, accommodating families traveling with pets. Opinions on the beds are varied with some guests finding them very comfortable, while others report issues such as old, sagging mattresses and cleanliness concerns.
In summary, Monte Serrat Hotel offers a range of amenities and services that cater well to business travelers and those interested in exploring the historic center. However, maintenance and cleanliness issues, as well as the unreliable Wi-Fi, are notable areas for improvement.
Hotel with Spa
Includes a spa and gym. It is a well-located option with decent ratings, offering spa services.
Dog Friendly Hotel
This hotel welcomes dogs of any size without additional fees, creating a straightforward and accommodating environment for pet owners. Cats may also be allowed by request. It provides a convenient option for travelers with pets.
Business Hotel
This hotel is equipped with a business center and meeting rooms, including one room with a capacity for 180 people. It offers Wi-Fi access and a 24-hour reception, providing essential amenities for business travelers.
Cheap Hotel
Offers a straightforward hotel stay at an affordable price. Provides essential amenities for a comfortable visit, suitable for budget travelers looking for a simple place to stay.
Accessible Hotel
This hotel offers general accessibility features including an elevator. Specifically, it provides wheelchair-accessible parking and a wheelchair-accessible registration desk.
Hotel with Gym
The Monte Serrat Hotel provides gym facilities.
3-Star Hotel
Monte Serrat Hotel offers a central location and essential amenities, providing a comfortable and convenient stay. It is known for offering good value for money.
Family Friendly Hotel
Hotel with Parking
Guest Reviews
Monte Serrat Hotel in Santos offers a mixed bag of experiences when it comes to its location. The hotel is conveniently situated near the historic center, making it an excellent choice for those looking to explore cultural attractions like the coffee museum and various museums in downtown Santos. Its proximity to the bus station and the port terminal makes it a practical option for cruise travelers and those on business trips.
The central location ensures easy access to essential services and public transport, making it ideal for guests with plans around the city center. Some visitors appreciated the quietness of the area, finding it a peaceful retreat away from the bustling beachfront.
However, the location does have its drawbacks. Situated in an older, deteriorated part of the city, the area is often described as dirty, unsafe and populated with homeless individuals, making it less appealing for nighttime strolls or leisurely exploration. The hotel is notably far from the beach and the city's more vibrant, tourist-friendly areas, which might disappoint those looking for beach activities or a lively neighborhood vibe.
In summary, Monte Serrat Hotel's location is beneficial for guests with specific business or historical sightseeing goals in the city center but may fall short for tourists seeking beach proximity and a more picturesque environment.
Monte Serrat Hotel has garnered consistent praise for its breakfast offerings, which guests frequently describe as excellent, very good and abundant. Many reviews highlight the variety and freshness of the options available, including a wide range of fruits, breads, cakes and cold cuts. Guests appreciate the exemplary organization and cleanliness of the breakfast area, noting that the service is generally good and the atmosphere pleasant.
Multiple guests have mentioned that the breakfast surpassed their expectations with specific mentions of delicious and well-prepared items. The breakfast is often touted as the best part of their stay with some reviews specifically praising it as sensational and incredible. Waffles, which some guests tried for the first time, were especially well-received.
Despite the predominantly positive feedback, a few reviews point out areas for improvement. Some guests have mentioned a lack of variety, slow restocking of items and occasional issues with staff being overwhelmed. However, these criticisms are in the minority and do not overshadow the overall positive sentiment.
In summary, Monte Serrat Hotel provides a breakfast experience that is largely celebrated by guests for its variety, quality and taste, making it a noteworthy highlight of their stay.
Monte Serrat Hotel offers a convenient dining experience for guests opting to stay in for their meals. The hotel's dinner service is frequently highlighted for its well-prepared, tasty dishes, making it a favorable choice for an evening meal. Guests appreciate the varied and delicious options available and the reasonable pricing adds to its appeal.
Although the dinner buffet can get crowded and sometimes orders are delayed, the majority of guests find the quality of food to be worth the wait. Friendly and helpful attendants enhance the dinner experience, despite occasional lapses in service quality reported by some visitors.
For those looking for convenience without venturing out, especially because of safety concerns at night, the hotel's restaurant provides satisfactory and affordable dining options, including a buffet that offers a great mix of flavors. On the downside, a few guests have noted inconsistencies, describing some dinners as awful and expressing disappointment with specific meals during their stay.
Despite these occasional hiccups, the dinner at Monte Serrat Hotel is generally well-regarded with the majority of guests expressing satisfaction with the overall dining experience, making it a viable and practical option for travelers.
Monte Serrat Hotel, located close to a shopping center, offers spacious rooms that many guests appreciate for their size and comfort. The rooms are generally clean and well-organized with comfortable bed linens and large bathrooms. The reception is noted for its positive interaction and many guests found the staff attentive and helpful.
Despite the age of the building, the hotel manages to maintain a cozy and inviting atmosphere. Several reviews highlight the pleasant surprise of clean and large accommodations. Guests also commend the separate dining areas and the inclusion of bathtubs in some rooms, though issues with tub functionality were occasionally reported.
Breakfast is frequently mentioned for its nice variety and tasty offerings, adding value to the overall stay. Families appreciate the room layouts that accommodate multiple occupants and the well-furnished interiors make for a comfortable stay.
However, the hotel does have some drawbacks. The maintenance of the installations is often criticized; many guests report issues like mold, unpleasant smells, leaking fixtures and stained or dirty linens. The presence of insects and the inadequate upkeep of some facilities can detract from the experience. Noise can also be a concern as some rooms lack soundproofing.
Overall, Monte Serrat Hotel offers great room sizes and comfort, particularly appealing to those who value spacious accommodations and a good breakfast spread. However, prospective guests should be mindful of the variable maintenance quality and cleanliness issues mentioned in some reviews.
Travelers frequently comment on the beds at Monte Serrat Hotel, expressing a mixed spectrum of opinions. Positively, many guests found the beds to be comfortable with several mentions of very comfortable and soft mattresses. Descriptions such as clean, cozy beds and great bed were recurring and the combination of good air conditioning and comfortable bedding enhanced the overall sleep experience for many.
However, not all feedback was favorable. Issues such as old, sagging mattresses and uncomfortable beds were noted, affecting some guests' comfort during their stay. Several reviewers mentioned problems like the bed being too soft, mattresses having holes and issues with cleanliness, including unclean sheets and bedding with unpleasant smells. Additionally, some beds were described as being formed by combining two single mattresses, which was uncomfortable for some guests.
In summary, while there are many positive mentions of comfort and cleanliness, notable concerns about the condition and quality of some mattresses, as well as bedding issues, show that experiences with the beds at Monte Serrat Hotel can vary significantly.
Monte Serrat Hotel offers a mixed experience when it comes to cleanliness. While many guests have praised the hotel's organization and found various areas to be very clean, others felt disappointed by the state of cleanliness. The rooms have been frequently described as clean and comfortable with daily-cleaned towels and clean beddings. Some guests highlighted the exceptional and impeccable cleanliness of certain spaces, which contributed to an overall pleasant stay.
However, a considerable number of reviews mention issues of cleanliness that need addressing. Problems such as mold in the rooms, dirty bathrooms and sightings of cockroaches have been frequently reported. The state of maintenance and cleaning services appears to be inconsistent with some guests finding dirt and stains on various surfaces and reporting unpleasant odors. The housekeeping staff at times struggled to keep up with fully booked days, leading to lapses in cleanliness, such as unwashed glasses and messy hallways.
The hotel's common areas like hallways, stairs and elevators were also cited as dirty by some guests. Bathrooms, in particular, seemed to be a recurring issue with complaints about mold, dirty tiles and lack of regular cleaning. Instances of finding insects in both rooms and common areas further marred the experience for several guests.
In summary, Monte Serrat Hotel has garnered mixed reviews regarding its cleanliness. There are notable positive mentions of clean and organized spaces, yet there are also significant concerns that suggest the hotel could benefit from improving and maintaining higher standards of cleanliness throughout its premises.
The Monte Serrat Hotel staff receives high praise for their attentiveness and helpfulness, consistently showcasing a welcoming and professional demeanor. Guests overwhelmingly describe the employees as polite, friendly and efficient, a particular note of excellence directed towards the cleaning ladies and reception staff. The staff's readiness to assist and their ability to handle guest needs promptly are frequently highlighted, contributing to a positive and supportive atmosphere. Several reviews commend the staff's exceptional service, evidencing an earned reputation for customer satisfaction. Despite some isolated incidents of dissatisfaction and noise disturbances, the overall consensus from guests indicates that the staff's dedication profoundly enhances the hotel experience.
Guests at Monte Serrat Hotel have consistently expressed dissatisfaction with the Wi-Fi services. The internet signal is notably weak across various floors, particularly on the third, fourth and sixth levels, where connectivity issues are prevalent. Additionally, the Wi-Fi often fails to work in individual rooms, forcing guests to rely on the lobby for a stable connection. The common areas also suffer from subpar conditions, further amplifying the poor experience.
Many reviews highlight that the Wi-Fi is not only slow but also unreliable, frequently dropping out or providing inconsistent service. While there are occasional mentions of good Wi-Fi and air conditioning, these appear to be outliers rather than the norm. Overall, it is evident that the internet service at Monte Serrat Hotel does not meet the expectations of most guests, significantly impacting their stay.
Monte Serrat Hotel offers a spa that guests have praised for its cleanliness and overall quality. Many have described the spa as wonderful and very good with particular appreciation for the relaxing atmosphere it provides. The spa area is noted to include a sauna and hot tub accessible to all guests. However, it is important to note that maintenance issues have occurred with some bathtubs and a jacuzzi being out of service during certain stays. Despite these occasional setbacks, the positive feedback underscores the spa's potential for providing an enjoyable and rejuvenating experience.
Monte Serrat Hotel offers gym facilities for its guests, although the experience may not align with all expectations. The gym is described as small and includes a limited selection of equipment, some of which may not be in the best condition. Guests have highlighted that certain equipment is old, defective or inoperative. Additionally, the sauna also appears to have maintenance issues. Fitness enthusiasts might find the available amenities in need of improvement to fully meet their needs.
Monte Serrat Hotel offers a variety of parking facilities with mixed reviews highlighting both positive aspects and areas for improvement. Guests appreciate the convenience and security of having parking on-site with many praising the provision of free parking. The hotel’s covered garage and private spaces are seen as valuable amenities, ensuring that those who do find a spot can park securely.
However, one common issue noted by multiple visitors is the limited and often very tight parking spaces. The garage is described as cramped and difficult to navigate with spaces sometimes being too small to fit even compact cars comfortably. The design and layout of the parking area, including pillars painted the same color as the walls, add to the challenge, making it hard to park without difficulty. Furthermore, some guests encountered full capacity upon arrival, finding no parking spots available for their use.
Despite these challenges, the overall provision of parking is seen as a benefit, particularly given the lack of nearby alternatives. Guests who managed to secure a spot found the ease of parking satisfactory and appreciated the hotel's effort to include parking as part of their stay. Overall, while the parking facilities at Monte Serrat Hotel have room for improvement, they remain a valued feature for many travelers.
Monte Serrat Hotel presents itself as a convenient choice for families seeking a comfortable and accommodating stay. The hotel offers family-friendly accommodations with larger rooms designed to cater to the needs of families, ensuring ample space even for those traveling with babies. Guests have described the atmosphere as welcoming and family-oriented, making it a pleasant place for family trips. The staff has been noted for their helpfulness in addressing family needs, further enhancing the experience for those traveling with children. Additionally, the hotel's pet-friendly policy allows families to bring their furry friends along. While some reviews caution that it may not be the best fit for families, many guests have found it to be a cozy and spacious environment perfect for their family stays.
Monte Serrat Hotel presents a mixed experience for visitors, particularly in light of its three-star rating. Positively, many guests have highlighted the hotel's good cost-benefit ratio, describing it as a decent option given its price point and a convenient value. It has been appreciated for its worthiness as a budget-friendly choice, particularly noted as excellent for business travelers.
However, some reviews suggest that the hotel does not consistently live up to three-star expectations. While some found it to be an excellent three-star hotel, others felt that the label might be a stretch. Concerns were raised about the hotel's aged appearance and lack of renovations with some travelers pointing out the absence of hand sanitizers and other basic amenities.
Overall, Monte Serrat Hotel seems to fulfill reasonable expectations for a budget-conscious traveler, but those seeking more luxury or updated facilities might find it falling short.
Monte Serrat Hotel has garnered positive feedback from business travelers for its suitability as a work-focused accommodation. The hotel is ideally located in a city bustling with business and commerce, near many business buildings and close to downtown, making it convenient for business-related activities. Guests highlighted the cost-benefit ratio and appreciated the accommodations provided for work stays.
The hotel is described as business-friendly and offers good facilities for business travelers, particularly noting that the Wi-Fi works well in both the business center and reception areas. While some areas could use improvements, overall, it presents a solid option for those traveling for work with an acceptable environment for families as well.
Monte Serrat Hotel has received commendations for its accessibility features, making it a suitable option for guests with disabilities. The hotel is praised for being easily accessible both from the main routes and to the historic center, ensuring that the key attractions are within easy reach. Guests appreciate the accessible gym and good overall facilities. There are handicap accessible rooms specifically designed for wheelchair users and people with reduced mobility, confirming the hotel's commitment to inclusivity. However, some concerns have been noted regarding the bathroom facilities, specifically mentioning broken faucets. Despite this minor setback, the infrastructure appears to be well thought out and formalized to accommodate guests with special needs.
Monte Serrat Hotel is widely appreciated for its pet-friendly policy, making it a favorable choice for travelers with pets. Guests consistently highlight that pets, including dogs and cats, are accepted at no additional cost, which adds significant value to their stay. The hotel's accommodating attitude towards pets has garnered positive comments with many guests loving the respect and acceptance shown to their furry companions. The facilities and services tailored for those traveling with pets contribute to a pleasant experience, enabling enjoyable stays for both the guests and their pets. Overall, the hotel's commitment to being pet-friendly stands out as one of its most commendable features.
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Location
The central location ensures easy access to essential services and public transport, making it ideal for guests with plans around the city center. Some visitors appreciated the quietness of the area, finding it a peaceful retreat away from the bustling beachfront.
However, the location does have its drawbacks. Situated in an older, deteriorated part of the city, the area is often described as dirty, unsafe and populated with homeless individuals, making it less appealing for nighttime strolls or leisurely exploration. The hotel is notably far from the beach and the city's more vibrant, tourist-friendly areas, which might disappoint those looking for beach activities or a lively neighborhood vibe.
In summary, Monte Serrat Hotel's location is beneficial for guests with specific business or historical sightseeing goals in the city center but may fall short for tourists seeking beach proximity and a more picturesque environment.
Breakfast
Multiple guests have mentioned that the breakfast surpassed their expectations with specific mentions of delicious and well-prepared items. The breakfast is often touted as the best part of their stay with some reviews specifically praising it as sensational and incredible. Waffles, which some guests tried for the first time, were especially well-received.
Despite the predominantly positive feedback, a few reviews point out areas for improvement. Some guests have mentioned a lack of variety, slow restocking of items and occasional issues with staff being overwhelmed. However, these criticisms are in the minority and do not overshadow the overall positive sentiment.
In summary, Monte Serrat Hotel provides a breakfast experience that is largely celebrated by guests for its variety, quality and taste, making it a noteworthy highlight of their stay.
Dinner
Although the dinner buffet can get crowded and sometimes orders are delayed, the majority of guests find the quality of food to be worth the wait. Friendly and helpful attendants enhance the dinner experience, despite occasional lapses in service quality reported by some visitors.
For those looking for convenience without venturing out, especially because of safety concerns at night, the hotel's restaurant provides satisfactory and affordable dining options, including a buffet that offers a great mix of flavors. On the downside, a few guests have noted inconsistencies, describing some dinners as awful and expressing disappointment with specific meals during their stay.
Despite these occasional hiccups, the dinner at Monte Serrat Hotel is generally well-regarded with the majority of guests expressing satisfaction with the overall dining experience, making it a viable and practical option for travelers.
Rooms
Despite the age of the building, the hotel manages to maintain a cozy and inviting atmosphere. Several reviews highlight the pleasant surprise of clean and large accommodations. Guests also commend the separate dining areas and the inclusion of bathtubs in some rooms, though issues with tub functionality were occasionally reported.
Breakfast is frequently mentioned for its nice variety and tasty offerings, adding value to the overall stay. Families appreciate the room layouts that accommodate multiple occupants and the well-furnished interiors make for a comfortable stay.
However, the hotel does have some drawbacks. The maintenance of the installations is often criticized; many guests report issues like mold, unpleasant smells, leaking fixtures and stained or dirty linens. The presence of insects and the inadequate upkeep of some facilities can detract from the experience. Noise can also be a concern as some rooms lack soundproofing.
Overall, Monte Serrat Hotel offers great room sizes and comfort, particularly appealing to those who value spacious accommodations and a good breakfast spread. However, prospective guests should be mindful of the variable maintenance quality and cleanliness issues mentioned in some reviews.
Beds
However, not all feedback was favorable. Issues such as old, sagging mattresses and uncomfortable beds were noted, affecting some guests' comfort during their stay. Several reviewers mentioned problems like the bed being too soft, mattresses having holes and issues with cleanliness, including unclean sheets and bedding with unpleasant smells. Additionally, some beds were described as being formed by combining two single mattresses, which was uncomfortable for some guests.
In summary, while there are many positive mentions of comfort and cleanliness, notable concerns about the condition and quality of some mattresses, as well as bedding issues, show that experiences with the beds at Monte Serrat Hotel can vary significantly.
Cleanliness
However, a considerable number of reviews mention issues of cleanliness that need addressing. Problems such as mold in the rooms, dirty bathrooms and sightings of cockroaches have been frequently reported. The state of maintenance and cleaning services appears to be inconsistent with some guests finding dirt and stains on various surfaces and reporting unpleasant odors. The housekeeping staff at times struggled to keep up with fully booked days, leading to lapses in cleanliness, such as unwashed glasses and messy hallways.
The hotel's common areas like hallways, stairs and elevators were also cited as dirty by some guests. Bathrooms, in particular, seemed to be a recurring issue with complaints about mold, dirty tiles and lack of regular cleaning. Instances of finding insects in both rooms and common areas further marred the experience for several guests.
In summary, Monte Serrat Hotel has garnered mixed reviews regarding its cleanliness. There are notable positive mentions of clean and organized spaces, yet there are also significant concerns that suggest the hotel could benefit from improving and maintaining higher standards of cleanliness throughout its premises.
Staff
Wi-Fi
Many reviews highlight that the Wi-Fi is not only slow but also unreliable, frequently dropping out or providing inconsistent service. While there are occasional mentions of good Wi-Fi and air conditioning, these appear to be outliers rather than the norm. Overall, it is evident that the internet service at Monte Serrat Hotel does not meet the expectations of most guests, significantly impacting their stay.
Spa
Gym
Parking
However, one common issue noted by multiple visitors is the limited and often very tight parking spaces. The garage is described as cramped and difficult to navigate with spaces sometimes being too small to fit even compact cars comfortably. The design and layout of the parking area, including pillars painted the same color as the walls, add to the challenge, making it hard to park without difficulty. Furthermore, some guests encountered full capacity upon arrival, finding no parking spots available for their use.
Despite these challenges, the overall provision of parking is seen as a benefit, particularly given the lack of nearby alternatives. Guests who managed to secure a spot found the ease of parking satisfactory and appreciated the hotel's effort to include parking as part of their stay. Overall, while the parking facilities at Monte Serrat Hotel have room for improvement, they remain a valued feature for many travelers.
Family
3 Star
However, some reviews suggest that the hotel does not consistently live up to three-star expectations. While some found it to be an excellent three-star hotel, others felt that the label might be a stretch. Concerns were raised about the hotel's aged appearance and lack of renovations with some travelers pointing out the absence of hand sanitizers and other basic amenities.
Overall, Monte Serrat Hotel seems to fulfill reasonable expectations for a budget-conscious traveler, but those seeking more luxury or updated facilities might find it falling short.
Business
The hotel is described as business-friendly and offers good facilities for business travelers, particularly noting that the Wi-Fi works well in both the business center and reception areas. While some areas could use improvements, overall, it presents a solid option for those traveling for work with an acceptable environment for families as well.
Accessible
Dog Friendly
No, Monte Serrat Hotel doesn't have any pool.
Yes, a spa is available at Monte Serrat Hotel.
Yes, Monte Serrat Hotel welcomes dogs.
Yes, parking facilities are available at Monte Serrat Hotel.
Yes, Monte Serrat Hotel has a gym.
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