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Summary of reviewsCity Express by Marriott Tuxpan enjoys high praise for its excellent location, frequently highlighted by guests for its proximity to various attractions and the beach, making it a highly recommended choice for travelers seeking convenience and ease of access. The rooms are often commended for their cleanliness and comfort with quality beds and efficient air conditioning contributing to positive stays, despite some guests finding the room sizes and televisions a bit small.
The breakfast service, though generally appreciated for its taste and convenience, has mixed reviews regarding its variety and portion size. Guests appreciate the American buffet style and readily available coffee, though a more diverse menu and improved dining space could enhance the experience.
The hotel receives notable accolades for its overall cleanliness and modernity with facilities such as the pool and gym also being maintained to a high standard. The attentiveness and friendliness of the staff further contribute to a pleasant stay, although there are occasional mixed reviews about the reception staff's efficiency and demeanor.
Guests have faced challenges with the internet connectivity, experiencing intermittent Wi-Fi and slow speeds, which could be a significant inconvenience for those relying on seamless access.
The swimming pool, while appreciated for being available until late, has mixed reviews regarding its size, temperature and maintenance. Issues like cold water, a dirty pool area and excessive chlorine have been noted, indicating the need for improvements.
Lastly, the beds are generally considered very comfortable and contribute to a good night's sleep, though the pillows and occasional cleanliness issues have room for improvement. Reports of musty odors and a single serious concern regarding bedbugs highlight the need for consistent hygiene practices.
Overall, City Express by Marriott Tuxpan is recognized for its prime location, clean and comfortable accommodations and friendly staff, though there are several areas, such as breakfast variety, internet connectivity and pool maintenance, where enhancements could further elevate guest satisfaction.
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