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Summary of reviewsCourtyard by Marriott Tuxpan Veracruz garners consistent praise for its prime location, which is conveniently close to the city center. Guests appreciate amenities such as on-site Starbucks, ample parking and the modern, well-decorated ambiance that enhance the overall appeal of the hotel. The friendly, attentive staff further add to its welcoming atmosphere, making it an ideal choice for visitors to Tuxpan.
The breakfast service receives favorable comments for its taste and portion sizes with some guests describing it as delicious and affordable. Although there are suggestions for improving variety and presentation, many guests find the breakfast to be satisfactory overall.
Guests frequently commend the rooms for their comfort and cleanliness, noting the cozy mattresses and spacious, well-decorated interiors. Despite isolated reports of issues such as musty smells and noisy air conditioning, the rooms generally contribute to a comfortable and restful stay.
Cleanliness reviews are somewhat mixed. While many guests find their rooms clean and comfortable, concerns are raised about the maintenance and cleanliness of common areas, such as the pool and hallways. More consistent cleaning protocols could enhance the guest experience further.
The exceptional service provided by the staff is a standout aspect. Their friendliness, attentiveness and responsiveness are frequently highlighted, contributing to a positive guest experience. Special attention from key staff, like the chef and restaurant manager, adds a memorable touch to the service.
The pool area receives mixed feedback. While some guests appreciate its design and relaxing ambiance, others have concerns about its maintenance and cleanliness. Addressing these issues could significantly improve the pool experience.
The availability of free, guarded parking is a notable convenience, though guests suggest that improvements in lighting and space allocation would enhance security and ease of use.
The beds are consistently praised for their exceptional comfort with guests noting the quality of mattresses and pillows contributing to a restful sleep. This feature stands out as a key factor in ensuring a good night's rest for the hotel's visitors.
Overall, Courtyard by Marriott Tuxpan Veracruz offers a pleasing blend of excellent location, comfortable rooms, superb staff service and notable amenities, making it a recommended choice for travelers despite some areas needing improvement. Show more
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Categories
Hotel with Swimming Pool
This hotel features an outdoor swimming pool and a fitness center. It is located a short drive from Tuxpan center and offers modern design inspired by nature.
Outdoor Pool
Hotel with Parking
This hotel provides a spacious car park onsite free of charge. Self-parking is available, offering a seamless experience for guests with vehicles.
Accessible Hotel
This hotel provides accessible facilities including auditory guidance, lower bathroom sinks, higher level toilets, toilets with grab rails, and is wheelchair accessible throughout its grounds.
4-Star Hotel
This hotel offers modern accommodations and a range of amenities for a comfortable stay in Tuxpan. It is suitable for both business and leisure travelers.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
Hotel with Outdoor Pool
Room Types
King Room with Pool ViewProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a coffee machine, a safe deposit box, a tiled floor as well as pool views. The unit offers 1 bed.
Queen Room with Two Queen BedsOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a coffee machine, a safe deposit box, a tiled floor as well as pool views. The unit has 2 beds.
Guest Reviews
8.5
Very Good
Location
Courtyard by Marriott Tuxpan Veracruz receives consistently positive feedback regarding its prime location. Many guests commend its proximity to the city center, making it convenient and easily accessible. The hotel also features the convenience of having a Starbucks inside. Visitors frequently describe the location as excellent, very good and perfect, highlighting its central position and ease of access.
Apart from the location, other aspects such as the availability of parking, the level of cleanliness and the modern, well-decorated ambiance contribute to its appeal. The hotel's architecture and overall comfort are also noted positively. Guests regularly mention the friendly and attentive staff, which adds to the welcoming atmosphere. The combination of a great location, comfortable rooms, excellent service and good amenities make it an ideal choice for visitors to Tuxpan.
Breakfast
The breakfast at Courtyard by Marriott Tuxpan Veracruz receives mixed reviews from guests, though many highlight positive aspects. Numerous reviewers praised the breakfast as very tasty, delicious and even incredible. Guests appreciated the generous portions, affordability and the effort put in by the chef. The breakfast is described as rich and plentiful with multiple mentions of excellent and superb quality. The breakfast buffet, well-located and available at convenient times, is another commonly praised feature.
However, some guests felt that the breakfast could benefit from more variety and options. There were occasional mentions of the breakfast being somewhat simple with a few reviewers noting the lack of flavor or missing supplies. The breakfast place itself was described as somewhat unwelcoming by some and there was a specific mention of a lack of non-Mexican breakfast options, including decent bread.
Overall, while the breakfast at Courtyard by Marriott Tuxpan Veracruz has room for improvement in variety and presentation, its taste, portion size and affordability are commonly appreciated by guests.
Rooms
The 'Courtyard by Marriott Tuxpan Veracruz' offers rooms that are largely praised for their comfort and cleanliness. Guests frequently mention how comfortable and cozy the mattresses and beds are, which contributes to a restful stay. The rooms are typically described as spacious and well-decorated, boasting thoughtful design elements like doors that versatilely enclose either the entire bathroom or just the stall.
Many reviews highlight the overall pleasant environment of the rooms, noting them as being very nice, comfortable and often exceeding expectations in size. The amenities, including the air conditioning and TV, receive positive feedback for their effectiveness and quality.
However, some reviews mention occasional issues such as musty smells, noisy air conditioning and instances of neglect that detract from the experience. Additionally, there have been isolated reports of uncleanliness and maintenance problems. Despite these drawbacks, the general consensus is that the rooms are a significant strong point, contributing to a comfortable and satisfactory stay at the hotel.
Beds
Guests at Courtyard by Marriott Tuxpan Veracruz frequently praise the comfort of the bedding. The reviews consistently highlight the beds as being very comfortable and soft with many emphasizing the super comfortable nature of both the mattresses and pillows. Guests also note that the beds provide an excellent level of comfort with pillows, sheets and duvets contributing to an overall restful experience. The hotel rooms are comfortable, complementing the quality sleep provided by the highly regarded bedding. The positive feedback suggests a standout feature of this hotel is indeed its commitment to ensuring a good night's sleep for its guests.
Cleanliness
Guests' reviews of 'Courtyard by Marriott Tuxpan Veracruz' reveal a mixed experience in terms of cleanliness. Many guests appreciated the cleanliness of the rooms, highlighting them as clean and comfortable with additional praise for the air conditioning and selection of TV channels. The staff's attention and service were frequently noted positively alongside the overall cleanliness of the rooms and facilities.
However, there were consistent concerns regarding the condition of common areas such as the pool and hallways. Reviews pointed out that the pool water and surrounding areas were often not well-maintained. Reports of dirty and stained sheets, towels and bedspreads were also common with some guests encountering personal items left by previous visitors, which pointed to lapses in room cleaning protocols.
The bathroom cleanliness was another repeating issue with some guests mentioning stained bathroom walls and floors. Additionally, the overall facility maintenance appeared to be lacking, as evidenced by issues such as dirty patios, non-functional fountains and worn-down elevators.
In summary, while many visitors found their rooms clean and comfortable, the common areas and maintenance of the overall facilities need significant improvement to meet the standards one would expect from a Courtyard by Marriott.
Staff
The Courtyard by Marriott Tuxpan Veracruz is renowned for its outstanding staff service, making it a standout choice for visitors. The attention from the staff is consistently praised with adjectives like extremely friendly, attentive and kind frequently mentioned. Guests have highlighted the incredible responsiveness of the team, from the receptionists to the waiters and even the assistance offered during emergencies. Notably, the chef and restaurant manager were commended for their excellent service, despite occasional slow service in the breakfast area.
Visitors also appreciated the helpfulness of the staff in attending to special requests, such as room decorations. It's evident that the positive attitude of the staff significantly enhances the overall guest experience, making interactions pleasant and stress-free. The hotel's beds were another highlight with several reviews noting their exceptional comfort and softness.
Overall, the combination of excellent staff service, comfortable accommodations and attentive care ensures a delightful stay at this hotel.
Pool
The pool at Courtyard by Marriott Tuxpan Veracruz gathered mixed reviews from guests. Many found the pool a great respite from the heat, praising its design and the relaxing ambiance of the pool area. The provision of additional towels, cocktail service and soda fountain were appreciated amenities. Some guests noted that the pool was beautiful and the surrounding areas excellent for relaxation.
However, several guests raised issues with maintenance. Complaints about the pool being dirty and cloudy were common with some attributing this to excessive chlorine use. The cold temperature of the pool water was frequently mentioned, making it uncomfortable for some guests. Maintenance issues were also highlighted, such as late cleaning schedules and the pool heater not functioning properly.
Despite these concerns, the overall facility received positive remarks, suggesting that improvements in pool management could significantly enhance guests' experiences.
Parking
The Courtyard by Marriott Tuxpan Veracruz offers free parking for guests, which is a significant convenience. There are sufficient guarded parking spaces available, ensuring a sense of security for those driving their vehicles. However, some guests have noted that the parking spaces can be a bit narrow, which might require careful maneuvering. Additionally, the parking lot could benefit from improved lighting. Though generally, parking is accessible at the back of the hotel, there have been instances where the lot fills up, leading guests to park wherever they can. Despite these occasional challenges, the availability of free, guarded parking remains a notable benefit for hotel guests.
Yes, Courtyard by Marriott Tuxpan Veracruz has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Courtyard by Marriott Tuxpan Veracruz.
No, Courtyard by Marriott Tuxpan Veracruz doesn't allow dogs.
Yes, parking facilities are available at Courtyard by Marriott Tuxpan Veracruz.
Yes, Courtyard by Marriott Tuxpan Veracruz has a gym.