Eurostars Gran Hotel Santiago
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Summary of reviewsEurostars Gran Hotel Santiago stands out with its tranquil yet accessible location, situated just outside the bustling center of Santiago. Positioned conveniently near the university campus and major highways, it offers easy walking access to key historical and cultural attractions, making it ideal for both leisure and business travelers.
The hotel's breakfast is widely acclaimed for its variety and quality, served in a delightful setting with panoramic views. Although some improvements could be made for dietary inclusivity and crowd management, the friendly service and delicious spread leave a lasting impression.
Rooms at Eurostars Gran Hotel Santiago are spacious, clean and well-maintained with stylish decor. Comfortable beds and well-equipped bathrooms significantly contribute to guest satisfaction. While some rooms may feel slightly outdated and require minor maintenance, the attentive staff and serene environment generally ensure a comfortable stay.
Cleanliness throughout the hotel is notably high, creating a welcoming and hygienic environment. The efficient, friendly staff across all areas, particularly at reception, receive consistent praise for their professionalism and willingness to go the extra mile to enhance the guest experience.
Parking options are convenient with secure underground spaces available, although navigating the narrow entrance and tight spaces can be challenging. The parking remains a practical advantage for those traveling by car.
The hotel proves to be family-friendly, offering comfortable accommodations and a pleasant atmosphere for those traveling with children. Despite a few breakfast limitations, the hotel succeeds in providing a restful and convenient environment for families.
Beds are a highlight, often described as very comfortable, adding to the restful sleep experience at the hotel. Although there are occasional lapses in quality, the overall feedback is positive on this front.
While some guest expectations for a four-star experience are not fully met, particularly regarding outdated decor and occasional service inconsistencies, the hotel offers the essential amenities and comfort expected from its rating. Enhancements in service and updates to the facilities could further align the experience with its four-star designation.
Overall, Eurostars Gran Hotel Santiago delivers a pleasant stay with its clean rooms, comfortable beds and excellent breakfast, supported by a professional and friendly staff. It remains a reliable choice for travelers seeking tranquility with easy access to Santiago's central attractions.
Categories
The hotel's breakfast is widely acclaimed for its variety and quality, served in a delightful setting with panoramic views. Although some improvements could be made for dietary inclusivity and crowd management, the friendly service and delicious spread leave a lasting impression.
Rooms at Eurostars Gran Hotel Santiago are spacious, clean and well-maintained with stylish decor. Comfortable beds and well-equipped bathrooms significantly contribute to guest satisfaction. While some rooms may feel slightly outdated and require minor maintenance, the attentive staff and serene environment generally ensure a comfortable stay.
Cleanliness throughout the hotel is notably high, creating a welcoming and hygienic environment. The efficient, friendly staff across all areas, particularly at reception, receive consistent praise for their professionalism and willingness to go the extra mile to enhance the guest experience.
Parking options are convenient with secure underground spaces available, although navigating the narrow entrance and tight spaces can be challenging. The parking remains a practical advantage for those traveling by car.
The hotel proves to be family-friendly, offering comfortable accommodations and a pleasant atmosphere for those traveling with children. Despite a few breakfast limitations, the hotel succeeds in providing a restful and convenient environment for families.
Beds are a highlight, often described as very comfortable, adding to the restful sleep experience at the hotel. Although there are occasional lapses in quality, the overall feedback is positive on this front.
While some guest expectations for a four-star experience are not fully met, particularly regarding outdated decor and occasional service inconsistencies, the hotel offers the essential amenities and comfort expected from its rating. Enhancements in service and updates to the facilities could further align the experience with its four-star designation.
Overall, Eurostars Gran Hotel Santiago delivers a pleasant stay with its clean rooms, comfortable beds and excellent breakfast, supported by a professional and friendly staff. It remains a reliable choice for travelers seeking tranquility with easy access to Santiago's central attractions.
Hotel Taking Steps Towards Sustainability
This hotel has two third-party sustainability certifications. It incorporates energy-saving switches in guestrooms, uses LED lighting for at least 80% of its needs, and has a comprehensive food waste policy. The hotel also focuses on locally-sourced food and provides guest education on local ecosystems and culture.
Business Hotel
This hotel features 11 congress and event rooms with space for up to 300 people. It also offers modern amenities and elegant decor suitable for various business events.
Hotel with Parking
This hotel offers parking and is known for its spacious rooms. It's a comfortable option for travelers seeking convenience.
EV charging stations
Hotel with EV Charging Stations
The hotel provides a designated spot for charging electric vehicles within its indoor parking area. This facility offers a convenient solution for guests seeking to recharge their electric cars on-site.
4-Star Hotel
This hotel offers modern accommodations and is known for its convenient location near the city's main attractions. It provides a comfortable and well-equipped base for exploring Santiago de Compostela.
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
Guest Reviews
Eurostars Gran Hotel Santiago offers a conveniently quiet location just outside the bustling center of Santiago. Though slightly removed from the historic heart and the Cathedral, the hotel remains within a comfortable walking distance, typically around 15-20 minutes. The peaceful surroundings contribute to a restful stay, while still providing easy access on foot, which adds to the charm. Many guests find the proximity to the university campus and hospital particularly advantageous. The hotel's position also makes it convenient for those traveling by car with good parking facilities and straightforward access to major highways. Despite the slight distance from key tourist spots, the walk is often described as pleasant and manageable, ensuring that visitors are not too far from the vibrant historical and cultural attractions of Santiago. Overall, the location strikes a balance between tranquility and accessibility.
Eurostars Gran Hotel Santiago receives high praise for its breakfast offerings, frequently described as excellent, delicious and varied. Many guests commend the assortment and quality of the buffet breakfast, which includes both hot and cold items, pastries and fresh fruit. The breakfast experience is enhanced by a lovely setting on the top floor, offering panoramic views that many found delightful and mood-lifting.
The breakfast service is prompt and the staff's friendliness adds to the positive experience. Additionally, the breakfast buffet offers a mix of local products, which guests appreciate. For late arrivals, the availability of a late-night menu is a helpful feature and the cleanliness of the breakfast area is consistently noted.
However, there are a few less favorable aspects mentioned. Some guests noted a lack of options for celiacs and a limited variety of milk alternatives like soy or oat milk. A few reviews pointed out that the breakfast could be crowded and noisy at times with some experiencing long waits to enter the breakfast room. Additionally, specific complaints include cold food items and a need for more consistent refilling of the breakfast buffet. Overall, despite these isolated issues, the breakfast at Eurostars Gran Hotel Santiago is generally regarded as a high-quality and worthwhile part of the guest experience.
The dinner options at Eurostars Gran Hotel Santiago have received mixed feedback from guests. While some appreciated that the bar stayed open late and offered food, others found the menu lacking and the food quality poor. Service issues were also a concern with some guests reporting long wait times and occasional unavailability of dishes. The restaurant faced disruptions, notably with the absence of a substitute chef leading to no dinner service for two days.
Guests also noted the lack of afternoon and evening food service with no options for coffee or dining available throughout the day, which was especially inconvenient for those seeking a convenient dining solution within the hotel. Despite these challenges, the waiter service and quality of food were praised when available.
Overall, while the possibility of dining at the hotel was a positive aspect, the dining service itself was inconsistent and at times underwhelming, leaving guests looking for more reliable options.
Eurostars Gran Hotel Santiago receives varied feedback regarding its rooms, although many reviews highlight positive aspects. Guests often praise the spacious and comfortable nature of the rooms, which are consistently described as clean and well-maintained. The rooms often feature elegant and classic decor with stylish furniture that contributes to a charming ambiance in line with the hotel's overall feel.
Many rooms offer great views, adding to the overall pleasant experience. The amenities in the rooms are generally considered complete and well-equipped with a particular mention of comfortable beds and well-sized bathrooms, which are frequently noted as highlights. The accommodations also provide a quiet environment, contributing to a restful stay.
However, some guests mention that the rooms can feel a bit outdated with occasional issues like a musty smell or furniture that needs renovation. The air conditioning and room soundproofing have also been pointed out as areas that require improvement. Despite these concerns, the attentive staff and excellent service often mitigate these drawbacks, making the overall experience satisfactory for most visitors.
While the decor may appeal to those who appreciate a blend of modern facilities with a classic touch, others might find the style a bit old-fashioned. Nonetheless, the spaciousness and cleanliness of the rooms, along with the hotel's serene location next to the university, make it a comfortable choice for many travelers.
Eurostars Gran Hotel Santiago boasts predominantly comfortable beds that have been well-received by guests. Many reviews highlight the beds as very comfortable, spacious and suitable for families. Guests frequently remark on the comfort of the mattresses with descriptions ranging from super comfortable to extraordinarily comfortable. Positive feedback points to a consistently high level of comfort, often noting the beds as the best feature of the stay, complemented by excellent pillows.
However, there appear to be a few inconsistencies, as some guests noted encounters with uncomfortable, noisy or old beds. A few reviews also mentioned mattresses that were too soft or too hard, indicating that while the overall feedback skews positive, there are occasional lapses in bed quality.
Overall, the rooms at Eurostars Gran Hotel Santiago are described as spacious, well-equipped and clean, enhancing the overall comfort of the stay. The predominant consensus suggests that the hotel provides a restful night’s sleep, thanks largely to the comfortable beds and quality bedding.
Eurostars Gran Hotel Santiago receives high praise for its exceptional cleanliness. Guests consistently highlight the spotless condition of the rooms, which are meticulously maintained by a competent and efficient cleaning staff. The hotel rooms are not only clean but also spacious, stylishly decorated and equipped with modern amenities. Attention to detail is evident with fresh linens and impeccable bathroom hygiene adding to the overall comfort.
The hotel's common areas, though sometimes noted for less consistent cleanliness, generally meet guests' expectations. The facilities are described as clean and well-maintained with a notable emphasis on superb food hygiene and compliance with COVID-19 regulations, ensuring a safe and pleasant stay.
Additional comforts include large windows offering good views and quiet surroundings, providing a serene environment for guests. Despite a few mentions of noise from the air conditioning and occasional traces of dust, the overall sentiment is overwhelmingly positive.
With its combination of cleanliness, comfort and chic décor, Eurostars Gran Hotel Santiago appears to offer a reliable and welcoming accommodation option for visitors.
Eurostars Gran Hotel Santiago boasts an exceptional team that consistently receives high praise from guests. Words like friendly, helpful, attentive and professional are frequently mentioned, highlighting the staff's dedication to making every stay memorable. The receptionists stand out for their warm welcomes with specific commendations for individuals like Carlos, Ruth and Tatiana, who go above and beyond to assist guests.
Moreover, the staff's attentiveness extends beyond the front desk, as guests appreciate the seamless service during breakfast and the efficient problem-solving skills exhibited throughout the hotel. Their readiness to accommodate requests and provide useful suggestions enhances the overall experience.
Despite a few isolated comments on language barriers and overwhelmed staff, the general consensus is overwhelmingly positive. The team's genuine friendliness, coupled with great professionalism and courteous service, significantly contributes to the hotel's reputation. Whether it's the meticulous attention from the cleaning staff or the welcoming attitude at the reception, the staff's kindness and excellent service leave a lasting impression on visitors.
Eurostars Gran Hotel Santiago receives mixed feedback regarding its WiFi. Several guests highlight good WiFi coverage and signal with the network working flawlessly and no complaints about internet connectivity. However, other guests face challenges, noting inconsistent connections, slow speeds and difficulty accessing the internet in their rooms, sometimes compelling them to rely on mobile data instead. Moreover, concerns are raised about the lack of a password-protected network, which may pose security risks. Overall, while some have a seamless online experience, others encounter significant inconveniences.
Eurostars Gran Hotel Santiago offers a variety of parking options, primarily consisting of a convenient underground car park. The hotel boasts private and secure parking spaces and there are also facilities to leave bikes in a guarded area. Many guests find the parking to be very good and comfortable, highlighting its accessibility. There's free parking available in the vicinity, although parking at the hotel comes at an extra cost of around €10.
However, several reviews mention challenges. The entrance and exit to the garage are notably narrow, making maneuvering difficult, especially for larger vehicles. Additionally, many guests describe the parking spaces as extremely tight with some even referring to the access routes as labyrinthine. These aspects could pose difficulties for drivers, leading to some problematic and uncomfortable experiences.
Overall, while the hotel’s parking presents a practical solution for many, it may prove challenging for others due to its narrow and difficult-to-navigate access points. Nonetheless, the availability of secure, underground parking remains a significant advantage for guests opting to stay at Eurostars Gran Hotel Santiago.
Eurostars Gran Hotel Santiago is a luxury establishment that has received praise for being a solid choice for families. The hotel offers a pleasant atmosphere with clean and comfortable family-friendly rooms, making it a good option for those traveling with children. The attentive and helpful staff also contribute to the positive experience, ensuring that both parents and kids feel welcome.
While some guests noted a lack of gluten-free options and variety in the breakfast spread, the overall quality was deemed good with highlights such as comfortable beds—including cribs for babies—and spacious accommodations, like rooms featuring sofa beds for children.
Situated a bit away from the city center, the hotel's location may appeal to those who prefer a quieter environment while still being close enough to downtown. Despite being somewhat far from the central hustle and bustle, many find it conveniently placed, especially for visits involving nearby hospitals.
In summary, Eurostars Gran Hotel Santiago stands out for its family-oriented facilities and services, making it a considerable option for those planning a family trip to Santiago.
Eurostars Gran Hotel Santiago generally aligns with its four-star rating, offering a pleasant stay for guests in terms of accommodations. The establishment is described as a good or very good hotel by many with some mentioning it as "lovely" and "generally excellent." The facilities are seen as correct for a four-star category, providing the usual amenities expected.
However, the services and ambiance of the hotel have received mixed reviews. Some guests have highlighted that the customer service falls short of four-star expectations, noting unhelpful staff and inconsistent quality in services like hot water regulation. There are remarks about the need for a complete renovation due to outdated and dingy décor, indicating that the hotel could benefit from modernization to match its four-star designation better.
Pricing has been a point of contention with several reviews mentioning it is expensive relative to the quality offered, suggesting that the value may not fully align with the four-star price tag. Amenities and entertainment options are considered lacking for a hotel in this category, pointing to an overall experience that some feel does not live up to its purported rating.
In summary, while Eurostars Gran Hotel Santiago possesses the framework and potential of a four-star hotel, enhancements in service quality and facility updates are necessary for a truly cohesive four-star experience.
Eurostars Gran Hotel Santiago offers a variety of amenities tailored to the needs of business travelers. The hotel features a business center and is equipped with excellent business amenities, making it a satisfactory choice for meetings and professional purposes. Its location is praised for being close to offices, convenient work locations and near essential facilities like hospitals, which can be helpful for those needing to manage both professional and personal commitments.
The hotel's proximity to the highway and its advantageous position close to the city center makes it an ideal choice for business travelers managing multiple appointments throughout their stay. The staff at Eurostars Gran Hotel Santiago are noted for their efficiency and helpfulness and the breakfast is frequently described as fantastic, providing a good start to a busy day.
While some mention the lack of shuttle services to the center or airport as a drawback, overall, the hotel is considered very suitable for business trips, offering comfort and an excellent price for a professional stay. It serves well even during challenging times, such as business travel during a pandemic.
Eurostars Gran Hotel Santiago offers an overall accessible experience for guests with disabilities. The rooms are easily accessible and the hotel provides accessible elevators and parking. Spaciously arranged, the hotel’s facilities are designed for easy access. Adapted rooms and bathrooms are available, particularly for wheelchair users. However, there are only two adapted rooms and the bathrooms could benefit from further improvements for disabled guests. Some guests noted that while the hotel is easy to access and clean, the parking situation could be problematic with some finding the garage closed and the parking entrance not always accessible. The entrance itself might present a slight challenge, but once inside, the junior suites and other facilities are easily reachable. Although situated a bit far from the city center and its services, the hotel remains a quiet and comfortable option for travelers.
The Eurostars Gran Hotel Santiago offers a captivating blend of elegance and luxury that enchants its guests. The hotel is described as a beautiful, luxurious establishment with a chic yet casual atmosphere, accentuated by balconies adorned with hanging plants on every floor. Guests are greeted by elegantly dressed rooms that contribute to a luxurious ambiance, making it highly recommended for romantic getaways. The hotel's overall design mixes classic and contemporary styles, featuring classy, clean and elegant facilities. Breakfast is also noted to be varied and abundant, adding to the overall luxury experience. For those seeking both comfort and sophistication after a pilgrimage, this hotel stands out as an exceptional choice.
Eurostars Gran Hotel Santiago offers a serene retreat, perfect for those seeking a peaceful escape. The rooms are described as magnificent with very comfortable beds and excellent soundproofing, ensuring a restful stay. Guests highlight the hotel's cleanliness and how it is located away from the bustling crowds, providing a quiet and tranquil environment. Celebrations such as a 45th anniversary were made special, contributing to the hotel's appeal for romantic getaways. Despite the lack of specific romantic amenities mentioned, the overall atmosphere and wonderful dinner options make it a highly recommended choice for couples looking for a weekend getaway.
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Location
Breakfast
The breakfast service is prompt and the staff's friendliness adds to the positive experience. Additionally, the breakfast buffet offers a mix of local products, which guests appreciate. For late arrivals, the availability of a late-night menu is a helpful feature and the cleanliness of the breakfast area is consistently noted.
However, there are a few less favorable aspects mentioned. Some guests noted a lack of options for celiacs and a limited variety of milk alternatives like soy or oat milk. A few reviews pointed out that the breakfast could be crowded and noisy at times with some experiencing long waits to enter the breakfast room. Additionally, specific complaints include cold food items and a need for more consistent refilling of the breakfast buffet. Overall, despite these isolated issues, the breakfast at Eurostars Gran Hotel Santiago is generally regarded as a high-quality and worthwhile part of the guest experience.
Dinner
Guests also noted the lack of afternoon and evening food service with no options for coffee or dining available throughout the day, which was especially inconvenient for those seeking a convenient dining solution within the hotel. Despite these challenges, the waiter service and quality of food were praised when available.
Overall, while the possibility of dining at the hotel was a positive aspect, the dining service itself was inconsistent and at times underwhelming, leaving guests looking for more reliable options.
Rooms
Many rooms offer great views, adding to the overall pleasant experience. The amenities in the rooms are generally considered complete and well-equipped with a particular mention of comfortable beds and well-sized bathrooms, which are frequently noted as highlights. The accommodations also provide a quiet environment, contributing to a restful stay.
However, some guests mention that the rooms can feel a bit outdated with occasional issues like a musty smell or furniture that needs renovation. The air conditioning and room soundproofing have also been pointed out as areas that require improvement. Despite these concerns, the attentive staff and excellent service often mitigate these drawbacks, making the overall experience satisfactory for most visitors.
While the decor may appeal to those who appreciate a blend of modern facilities with a classic touch, others might find the style a bit old-fashioned. Nonetheless, the spaciousness and cleanliness of the rooms, along with the hotel's serene location next to the university, make it a comfortable choice for many travelers.
Beds
However, there appear to be a few inconsistencies, as some guests noted encounters with uncomfortable, noisy or old beds. A few reviews also mentioned mattresses that were too soft or too hard, indicating that while the overall feedback skews positive, there are occasional lapses in bed quality.
Overall, the rooms at Eurostars Gran Hotel Santiago are described as spacious, well-equipped and clean, enhancing the overall comfort of the stay. The predominant consensus suggests that the hotel provides a restful night’s sleep, thanks largely to the comfortable beds and quality bedding.
Cleanliness
The hotel's common areas, though sometimes noted for less consistent cleanliness, generally meet guests' expectations. The facilities are described as clean and well-maintained with a notable emphasis on superb food hygiene and compliance with COVID-19 regulations, ensuring a safe and pleasant stay.
Additional comforts include large windows offering good views and quiet surroundings, providing a serene environment for guests. Despite a few mentions of noise from the air conditioning and occasional traces of dust, the overall sentiment is overwhelmingly positive.
With its combination of cleanliness, comfort and chic décor, Eurostars Gran Hotel Santiago appears to offer a reliable and welcoming accommodation option for visitors.
Staff
Moreover, the staff's attentiveness extends beyond the front desk, as guests appreciate the seamless service during breakfast and the efficient problem-solving skills exhibited throughout the hotel. Their readiness to accommodate requests and provide useful suggestions enhances the overall experience.
Despite a few isolated comments on language barriers and overwhelmed staff, the general consensus is overwhelmingly positive. The team's genuine friendliness, coupled with great professionalism and courteous service, significantly contributes to the hotel's reputation. Whether it's the meticulous attention from the cleaning staff or the welcoming attitude at the reception, the staff's kindness and excellent service leave a lasting impression on visitors.
Wi-Fi
Parking
However, several reviews mention challenges. The entrance and exit to the garage are notably narrow, making maneuvering difficult, especially for larger vehicles. Additionally, many guests describe the parking spaces as extremely tight with some even referring to the access routes as labyrinthine. These aspects could pose difficulties for drivers, leading to some problematic and uncomfortable experiences.
Overall, while the hotel’s parking presents a practical solution for many, it may prove challenging for others due to its narrow and difficult-to-navigate access points. Nonetheless, the availability of secure, underground parking remains a significant advantage for guests opting to stay at Eurostars Gran Hotel Santiago.
Family
While some guests noted a lack of gluten-free options and variety in the breakfast spread, the overall quality was deemed good with highlights such as comfortable beds—including cribs for babies—and spacious accommodations, like rooms featuring sofa beds for children.
Situated a bit away from the city center, the hotel's location may appeal to those who prefer a quieter environment while still being close enough to downtown. Despite being somewhat far from the central hustle and bustle, many find it conveniently placed, especially for visits involving nearby hospitals.
In summary, Eurostars Gran Hotel Santiago stands out for its family-oriented facilities and services, making it a considerable option for those planning a family trip to Santiago.
4 Star
However, the services and ambiance of the hotel have received mixed reviews. Some guests have highlighted that the customer service falls short of four-star expectations, noting unhelpful staff and inconsistent quality in services like hot water regulation. There are remarks about the need for a complete renovation due to outdated and dingy décor, indicating that the hotel could benefit from modernization to match its four-star designation better.
Pricing has been a point of contention with several reviews mentioning it is expensive relative to the quality offered, suggesting that the value may not fully align with the four-star price tag. Amenities and entertainment options are considered lacking for a hotel in this category, pointing to an overall experience that some feel does not live up to its purported rating.
In summary, while Eurostars Gran Hotel Santiago possesses the framework and potential of a four-star hotel, enhancements in service quality and facility updates are necessary for a truly cohesive four-star experience.
Business
The hotel's proximity to the highway and its advantageous position close to the city center makes it an ideal choice for business travelers managing multiple appointments throughout their stay. The staff at Eurostars Gran Hotel Santiago are noted for their efficiency and helpfulness and the breakfast is frequently described as fantastic, providing a good start to a busy day.
While some mention the lack of shuttle services to the center or airport as a drawback, overall, the hotel is considered very suitable for business trips, offering comfort and an excellent price for a professional stay. It serves well even during challenging times, such as business travel during a pandemic.
Accessible
Luxury
Romantic
No, Eurostars Gran Hotel Santiago doesn't have any pool.
No, a spa isn't available at Eurostars Gran Hotel Santiago.
No, Eurostars Gran Hotel Santiago doesn't allow dogs.
Yes, parking facilities are available at Eurostars Gran Hotel Santiago.
No, Eurostars Gran Hotel Santiago doesn't have a gym.
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