Hotel Portal
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Summary of reviews'Hotel Portal' is highly praised for its exceptional location, positioned just meters from the city's shopping center and a block from the international plaza, offering convenient access to shopping and walking along the border between Brazil and Uruguay. This central location is a notable highlight, making it easy for guests to explore Santana do Livramento and Rivera without the need for a vehicle. Its proximity to numerous amenities, such as pharmacies, restaurants, banks, supermarkets and duty-free shops, significantly enhances the overall travel experience.
Guests have consistently lauded the breakfast offerings at 'Hotel Portal,' noting the variety and quality of the food. The breakfast buffet features a good selection of breads, cold cuts, cakes, yogurts, juices and fruits with special mentions for the quality of the coffee. Despite occasional areas for improvement, the breakfast is considered a delightful start to the day.
Dinner at the hotel also receives positive feedback for the quality of meals and special events like a Christmas night cocktail, which guests found delicious and thoughtful. Though some guests suggested expanding dining options and including more inclusive choices such as gluten-free options, the overall dinner experience is well-regarded.
The rooms at 'Hotel Portal' offer spaciousness and comfort with necessary amenities like air conditioning and mini-fridges. Guests often highlight the comfortable beds and satisfaction with room size. However, the rooms show signs of age with mentions of outdated furniture, peeling paint and maintenance issues.
Cleanliness at the hotel receives mixed reviews. Many guests praise the cleanliness of rooms and common areas, but there are reports of dusty furniture, moldy walls and poorly maintained areas that suggest inconsistency in cleaning standards.
The staff at 'Hotel Portal' are frequently commended for being friendly, attentive and helpful, which significantly enhances the overall guest experience. The reception staff, in particular, are noted for their efficiency and welcoming demeanor. Despite occasional feedback on needing better training, the staff's hospitality is a standout feature.
Wi-Fi service at the hotel is an area needing improvement with many guests experiencing weak or nonexistent signals in rooms. Consistent connectivity issues have been noted, especially on higher floors.
The gym facilities, accessible via a nearby facility for a small fee, received mixed opinions. Some guests desired a dedicated gym within the hotel for better convenience and experience.
Parking at 'Hotel Portal' also has mixed feedback. While the hotel offers internal and covered parking, it comes at an additional cost and is often found to be tight and uncomfortable to navigate. The necessity to leave car keys with the reception or valet service adds to concerns, particularly for those with larger vehicles or valuable cargo.
Guest feedback on the bedding experience is largely positive with many describing the beds as comfortable and clean, enhancing overall guest satisfaction. Instances of old bedding and mismatched arrangements are occasional drawbacks but do not significantly detract from the overall comfort.
As a three-star establishment, 'Hotel Portal' offers reasonable value for money with basic amenities. However, some guests feel it falls short of typical three-star standards due to outdated facilities and a need for better maintenance.
In terms of accessibility, 'Hotel Portal' offers a mixed experience. Though it features an elevator and an accessible room, some guests have noted challenges with the elevator's reliability and size and the absence of an adapted bathroom.
In summary, 'Hotel Portal' stands out for its unbeatable location, excellent breakfast, friendly staff and comfortable bedding despite some areas needing improvement. Its strategic positioning makes it an ideal base for tourists, shoppers and business travelers visiting Santana do Livramento and Rivera.
Categories
Guests have consistently lauded the breakfast offerings at 'Hotel Portal,' noting the variety and quality of the food. The breakfast buffet features a good selection of breads, cold cuts, cakes, yogurts, juices and fruits with special mentions for the quality of the coffee. Despite occasional areas for improvement, the breakfast is considered a delightful start to the day.
Dinner at the hotel also receives positive feedback for the quality of meals and special events like a Christmas night cocktail, which guests found delicious and thoughtful. Though some guests suggested expanding dining options and including more inclusive choices such as gluten-free options, the overall dinner experience is well-regarded.
The rooms at 'Hotel Portal' offer spaciousness and comfort with necessary amenities like air conditioning and mini-fridges. Guests often highlight the comfortable beds and satisfaction with room size. However, the rooms show signs of age with mentions of outdated furniture, peeling paint and maintenance issues.
Cleanliness at the hotel receives mixed reviews. Many guests praise the cleanliness of rooms and common areas, but there are reports of dusty furniture, moldy walls and poorly maintained areas that suggest inconsistency in cleaning standards.
The staff at 'Hotel Portal' are frequently commended for being friendly, attentive and helpful, which significantly enhances the overall guest experience. The reception staff, in particular, are noted for their efficiency and welcoming demeanor. Despite occasional feedback on needing better training, the staff's hospitality is a standout feature.
Wi-Fi service at the hotel is an area needing improvement with many guests experiencing weak or nonexistent signals in rooms. Consistent connectivity issues have been noted, especially on higher floors.
The gym facilities, accessible via a nearby facility for a small fee, received mixed opinions. Some guests desired a dedicated gym within the hotel for better convenience and experience.
Parking at 'Hotel Portal' also has mixed feedback. While the hotel offers internal and covered parking, it comes at an additional cost and is often found to be tight and uncomfortable to navigate. The necessity to leave car keys with the reception or valet service adds to concerns, particularly for those with larger vehicles or valuable cargo.
Guest feedback on the bedding experience is largely positive with many describing the beds as comfortable and clean, enhancing overall guest satisfaction. Instances of old bedding and mismatched arrangements are occasional drawbacks but do not significantly detract from the overall comfort.
As a three-star establishment, 'Hotel Portal' offers reasonable value for money with basic amenities. However, some guests feel it falls short of typical three-star standards due to outdated facilities and a need for better maintenance.
In terms of accessibility, 'Hotel Portal' offers a mixed experience. Though it features an elevator and an accessible room, some guests have noted challenges with the elevator's reliability and size and the absence of an adapted bathroom.
In summary, 'Hotel Portal' stands out for its unbeatable location, excellent breakfast, friendly staff and comfortable bedding despite some areas needing improvement. Its strategic positioning makes it an ideal base for tourists, shoppers and business travelers visiting Santana do Livramento and Rivera.
Dog Friendly Hotel
This hotel is pet-friendly and is located close to the border and offers amenities such as free breakfast. It provides a convenient location and services to accommodate guests traveling with pets.
Hotel with Parking
The hotel features private car parking on site. It is situated in the heart of Santana do Livramento, within walking distance of the Sarandi Slots Casino.
Hotel with Free Wi-Fi
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
'Hotel Portal' boasts an exceptional location that serves as its standout feature, praised consistently in guest reviews. Situated just meters from the city's shopping center and a block from the international plaza, it provides unparalleled access for shopping and walking along the border line between Brazil and Uruguay. This central positioning allows guests to navigate without the need for a vehicle, making it highly convenient for those keen on exploring both Santana do Livramento and Rivera.
The hotel is ideally nestled close to numerous amenities such as pharmacies, restaurants, banks, supermarkets and a variety of shops, including duty-free options—a significant advantage for shoppers. The prime location ensures that guests have everything they need within walking distance, enhancing the overall travel experience. Reviews highlight the hotel's accessibility to key commercial areas, making it a top choice for those visiting for retail therapy or business.
The convenience of proximity to the main street of commerce, international square and duty-free shops is a recurrent theme, underlined by the hotel's placement near essential services and lively areas, yet also providing a peaceful environment. In addition to the superb location, guests appreciate the cleanliness, service quality and the attentive and helpful staff, which collectively contribute to a positive stay at 'Hotel Portal.'
Overall, 'Hotel Portal' is celebrated for its unbeatable, central location that perfectly caters to tourists, shoppers and those on business in Santana do Livramento and Rivera. The hotel's strategic positioning, combined with its excellent amenities, make it an ideal base for exploring the region.
'Hotel Portal' consistently receives high marks for its breakfast offerings with many guests highlighting the variety and quality of the food presented. Numerous reviews describe the breakfast as excellent, well-served, complete and substantial, meeting or even exceeding expectations.
Guests frequently mention the diversity available at the breakfast buffet with a good selection of breads, cold cuts, cakes, yogurts, juices and fruits. The coffee also receives positive mentions for its quality and variety. The breakfast is noted for being both delicious and balanced, offering something for everyone, including options suitable for celiacs.
Despite the overwhelmingly positive reviews, a few guests pointed out areas for improvement, such as the limited variety of options on some occasions and the occasional issues with replenishment. However, these critiques appear to be in the minority.
In summary, most visitors to 'Hotel Portal' find the breakfast experience to be a delightful start to their day, complemented by attentive staff and a pleasant dining environment.
Hotel Portal's dinner offerings receive positive feedback from guests. Many guests describe the dinner as very good, highlighting the quality of the meals served. Additionally, the hotel exhibits thoughtful hospitality by organizing special events like a Christmas night cocktail at no extra charge, which guests found delicious and considerate. However, some areas for improvement include expanding dining options to include lunch and providing more inclusive choices, such as gluten-free options. Overall, dinner at Hotel Portal is well-received for its taste and the hotel's efforts in enhancing guest experiences with special touches.
Hotel Portal offers a range of experiences when it comes to their rooms. Guests frequently praise the spaciousness and comfort of the rooms, along with their cleanliness and the presence of necessary amenities such as air conditioning and mini fridges. Many reviews highlight comfortable beds and the overall satisfaction with the room size.
However, it's clear that the hotel rooms show their age with repeated mentions of outdated furniture, peeling paint and general wear and tear. Some rooms have noise issues due to connecting doors and the air conditioning in several rooms is either old and loud or ineffective. The bathrooms often need updates with some guests noting mold and an unpleasant odor.
While the cleanliness of the rooms is usually satisfactory, specific issues like old bedding and towels, as well as minor maintenance problems such as broken handles and loose fixtures, are common. The visuals of the rooms do not always match the promotional photos, which can lead to disappointment. Moreover, the overall state of maintenance is lacking with noticeable flaws and ongoing renovations.
In summary, while Hotel Portal excels in offering large and comfortable rooms at reasonable prices, the outdated and poorly maintained facilities detract from the overall experience. Proper renovations and maintenance could significantly enhance guest satisfaction.
Hotel Portal's bedding experience has garnered substantial praise from guests with numerous reviews highlighting the comfort and cleanliness of the beds. Many visitors consistently describe the beds as comfortable, spacious and featuring high-quality mattresses. Notably, the beds are often referred to as "super comfortable," with excellent support from both mattresses and pillows, contributing to a restful sleep.
Several mention the beds being new and well-maintained, providing added peace of mind with fresh sheets and clean conditions. Guests have also appreciated the variety in firmness levels, catering to differing sleep preferences. However, some travelers noted a few drawbacks, such as instances of old and deteriorated bedding, including sagging mattresses and low pillows. There were also occasional reports of mismatched bedding arrangements, like two single beds being pushed together to form a double, which was uncomfortable for couples.
Despite these few issues, the overall consensus is that the beds at Hotel Portal significantly enhance the stay with many reviews emphasizing the excellent quality, cleanliness and comfort that allow for a great night's sleep.
'Hotel Portal' provides a mixed experience when it comes to cleanliness, as reflected in many guest reviews. On the positive side, numerous guests have commended the hotel for its clean rooms, tidy environments and well-maintained hygiene throughout the premises. Clean sheets and towels were frequently praised and many rooms were described as clean, spacious and comfortable. Good hygiene standards were noted, particularly in the breakfast area and overall room cleanliness.
However, there are several areas where the hotel's cleanliness could be improved. Many guests have pointed out issues such as dusty furniture, moldy walls and poorly maintained common areas and bathrooms. Reports of old, rundown and poorly maintained rooms, along with complaints about mold, dust and unpleasant odors, were not uncommon. Some guests also noted discrepancies between their expectations and the level of service received, especially regarding the cleanliness of towels and bathrooms.
Despite efforts to maintain cleanliness, it's apparent that consistent attention to this aspect varies throughout the hotel, leaving room for improvement in overall maintenance and hygiene standards.
Hotel Portal boasts a spectacular location and is lauded for the exceptional service provided by its staff. Guests consistently praise the team for being super friendly, attentive and helpful. Specific commendations highlight the staff's politeness, courtesy and their determined efforts to accommodate guest needs. The reception staff receives particular mention for their efficiency and welcoming demeanor with many noting the professional and polite service upon arriving, even during the early hours. The valet attendants are also frequently appreciated for their attentiveness and politeness.
While the overall feedback on the staff is overwhelmingly positive, a few guests noted areas for improvement, mentioning that some employees require better training and customer service skills. Despite these occasional critiques, the general sentiment reflects that the attentive and friendly nature of the staff significantly enhances the guest experience at Hotel Portal.
In summary, the excellent customer service, coupled with a welcoming and efficient team, ensures that guests feel well-cared for during their stay, making Hotel Portal a highly recommended choice for travelers.
Hotel Portal has received multiple reviews regarding its Wi-Fi service, highlighting numerous areas for improvement. In summary, guests consistently noted that the Wi-Fi signal is weak to nonexistent in the rooms. Many experienced unstable connections and frequent drops in signal with some reporting that the internet did not work at all during their stay. Coverage is generally limited and higher floor rooms seem to be particularly affected. While there are rare mentions of good Wi-Fi signal, these are far overshadowed by prevalent feedback on the poor internet quality throughout the hotel. Improvements are needed to ensure guests can reliably connect to the internet in their rooms without interruption.
Guests have commented on the gym facilities related to Hotel Portal with a mix of opinions. While the hotel advertises access to a gym, it is actually through an agreement with a nearby facility and there is a small fee associated with its use, which some guests felt was not clearly communicated. Although the workout area at this nearby gym has a selection of equipment, it is noted to be fairly small. Feedback suggests that improvements could be made both in the equipment offered and the overall workout experience, including the leadership of gym activities. Some guests expressed a desire for a dedicated gym within the hotel itself, indicating that such an addition would greatly enhance their stay.
Hotel Portal’s parking facilities have elicited mixed feedback from guests. On the positive side, the hotel offers internal and covered parking, adding some convenience and security. However, this comes at an additional cost and some guests expressed that the charges were not clearly disclosed.
Several reviewers pointed out significant issues regarding the parking experience. The underground parking garage is particularly tight and uncomfortable to navigate with limited spaces not accommodating larger vehicles like pick-up trucks or those with roof racks. The necessity to leave car keys at the reception or with a valet, combined with the tight maneuvering space, added to guests’ concerns, particularly regarding valuable cargo. Additionally, the valet service received mixed reviews with some finding it slow or unprofessional.
The parking lot's infrastructure was also critiqued, described as requiring renovation and poorly suited for easy access. For guests with disabilities, the lack of elevator access from the garage proved inconvenient. Given these complications, some guests ended up parking on the street, highlighting the insufficiency of available parking spaces.
Overall, while Hotel Portal provides parking options, the experience might not meet all guests' expectations due to the uncomfortable, tight spaces and additional fees.
'Hotel Portal' stands out as a budget-friendly option, providing reasonable value for money, especially for those seeking basic amenities. The hotel, however, falls short in comparison to other three-star establishments with several reviewers suggesting it does not quite meet the typical standards of this rating. Although it is noted as a three-star hotel, the accommodations and facilities are described as outdated and in need of better maintenance. Despite having potential, the hotel appears to struggle with upkeep, leading to a sense of deterioration and discomfort among guests. The service level provides the baseline attention one would expect at this tier, but the overall experience does not seem exceptional. Many feel that for the price, better alternatives are available. Overall, while the hotel offers a good cost-benefit for those with modest expectations, it may not satisfy those seeking the true three-star experience.
Hotel Portal offers a mixed but overall positive experience in terms of accessibility for guests with disabilities. The facility features an elevator and provides an accessible room, which makes it easier for guests to navigate between floors. Its prime location is a strong point, being highly accessible to various shops, services and city center attractions, making day-to-day activities convenient.
However, some challenges remain. Despite having a handicapped parking spot, guests are directed to an underground garage that provides elevator access, but this access does not extend to all levels. Guests have noted that the elevator is often unreliable and cramped, which may not be suitable for individuals taller than 1.7 meters or when the hotel is fully booked. Additionally, while the hotel claims to have facilities for disabled individuals, the absence of an adapted bathroom diminishes its full potential for accessibility.
Overall, while Hotel Portal is relatively easy to access and conveniently located, more improvements could enhance its accessibility for all guests, including those using wheelchairs. The ongoing renovations show promise for future growth in this area. However, currently, it stands as an acceptable but not entirely optimal choice for guests with significant mobility issues.
Hotel Portal has garnered mixed reviews regarding its dog-friendly facilities, services and rules. The hotel is described as pet friendly, indicating that pets are accepted, albeit with an additional charge. Phrases such as "dog friendly" and "dog-friendly parking lot" support the notion that some amenities cater to guests with pets. However, there are also negative mentions, such as "not dog-friendly," "no dogs," and "no dogs allowed," suggesting inconsistencies in their pet policies. Guests express a desire for more pet-friendly accommodations, indicating room for improvement in this area.
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Location
The hotel is ideally nestled close to numerous amenities such as pharmacies, restaurants, banks, supermarkets and a variety of shops, including duty-free options—a significant advantage for shoppers. The prime location ensures that guests have everything they need within walking distance, enhancing the overall travel experience. Reviews highlight the hotel's accessibility to key commercial areas, making it a top choice for those visiting for retail therapy or business.
The convenience of proximity to the main street of commerce, international square and duty-free shops is a recurrent theme, underlined by the hotel's placement near essential services and lively areas, yet also providing a peaceful environment. In addition to the superb location, guests appreciate the cleanliness, service quality and the attentive and helpful staff, which collectively contribute to a positive stay at 'Hotel Portal.'
Overall, 'Hotel Portal' is celebrated for its unbeatable, central location that perfectly caters to tourists, shoppers and those on business in Santana do Livramento and Rivera. The hotel's strategic positioning, combined with its excellent amenities, make it an ideal base for exploring the region.
Breakfast
Guests frequently mention the diversity available at the breakfast buffet with a good selection of breads, cold cuts, cakes, yogurts, juices and fruits. The coffee also receives positive mentions for its quality and variety. The breakfast is noted for being both delicious and balanced, offering something for everyone, including options suitable for celiacs.
Despite the overwhelmingly positive reviews, a few guests pointed out areas for improvement, such as the limited variety of options on some occasions and the occasional issues with replenishment. However, these critiques appear to be in the minority.
In summary, most visitors to 'Hotel Portal' find the breakfast experience to be a delightful start to their day, complemented by attentive staff and a pleasant dining environment.
Dinner
Rooms
However, it's clear that the hotel rooms show their age with repeated mentions of outdated furniture, peeling paint and general wear and tear. Some rooms have noise issues due to connecting doors and the air conditioning in several rooms is either old and loud or ineffective. The bathrooms often need updates with some guests noting mold and an unpleasant odor.
While the cleanliness of the rooms is usually satisfactory, specific issues like old bedding and towels, as well as minor maintenance problems such as broken handles and loose fixtures, are common. The visuals of the rooms do not always match the promotional photos, which can lead to disappointment. Moreover, the overall state of maintenance is lacking with noticeable flaws and ongoing renovations.
In summary, while Hotel Portal excels in offering large and comfortable rooms at reasonable prices, the outdated and poorly maintained facilities detract from the overall experience. Proper renovations and maintenance could significantly enhance guest satisfaction.
Beds
Several mention the beds being new and well-maintained, providing added peace of mind with fresh sheets and clean conditions. Guests have also appreciated the variety in firmness levels, catering to differing sleep preferences. However, some travelers noted a few drawbacks, such as instances of old and deteriorated bedding, including sagging mattresses and low pillows. There were also occasional reports of mismatched bedding arrangements, like two single beds being pushed together to form a double, which was uncomfortable for couples.
Despite these few issues, the overall consensus is that the beds at Hotel Portal significantly enhance the stay with many reviews emphasizing the excellent quality, cleanliness and comfort that allow for a great night's sleep.
Cleanliness
However, there are several areas where the hotel's cleanliness could be improved. Many guests have pointed out issues such as dusty furniture, moldy walls and poorly maintained common areas and bathrooms. Reports of old, rundown and poorly maintained rooms, along with complaints about mold, dust and unpleasant odors, were not uncommon. Some guests also noted discrepancies between their expectations and the level of service received, especially regarding the cleanliness of towels and bathrooms.
Despite efforts to maintain cleanliness, it's apparent that consistent attention to this aspect varies throughout the hotel, leaving room for improvement in overall maintenance and hygiene standards.
Staff
While the overall feedback on the staff is overwhelmingly positive, a few guests noted areas for improvement, mentioning that some employees require better training and customer service skills. Despite these occasional critiques, the general sentiment reflects that the attentive and friendly nature of the staff significantly enhances the guest experience at Hotel Portal.
In summary, the excellent customer service, coupled with a welcoming and efficient team, ensures that guests feel well-cared for during their stay, making Hotel Portal a highly recommended choice for travelers.
Wi-Fi
Gym
Parking
Several reviewers pointed out significant issues regarding the parking experience. The underground parking garage is particularly tight and uncomfortable to navigate with limited spaces not accommodating larger vehicles like pick-up trucks or those with roof racks. The necessity to leave car keys at the reception or with a valet, combined with the tight maneuvering space, added to guests’ concerns, particularly regarding valuable cargo. Additionally, the valet service received mixed reviews with some finding it slow or unprofessional.
The parking lot's infrastructure was also critiqued, described as requiring renovation and poorly suited for easy access. For guests with disabilities, the lack of elevator access from the garage proved inconvenient. Given these complications, some guests ended up parking on the street, highlighting the insufficiency of available parking spaces.
Overall, while Hotel Portal provides parking options, the experience might not meet all guests' expectations due to the uncomfortable, tight spaces and additional fees.
3 Star
Accessible
However, some challenges remain. Despite having a handicapped parking spot, guests are directed to an underground garage that provides elevator access, but this access does not extend to all levels. Guests have noted that the elevator is often unreliable and cramped, which may not be suitable for individuals taller than 1.7 meters or when the hotel is fully booked. Additionally, while the hotel claims to have facilities for disabled individuals, the absence of an adapted bathroom diminishes its full potential for accessibility.
Overall, while Hotel Portal is relatively easy to access and conveniently located, more improvements could enhance its accessibility for all guests, including those using wheelchairs. The ongoing renovations show promise for future growth in this area. However, currently, it stands as an acceptable but not entirely optimal choice for guests with significant mobility issues.
Dog Friendly
No, Hotel Portal doesn't have any pool.
No, a spa isn't available at Hotel Portal.
Yes, Hotel Portal welcomes dogs.
Yes, parking facilities are available at Hotel Portal.
Yes, Hotel Portal has a gym.
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