Charrua Hotel

Santa Cruz do Sul -29.71333800, -52.42770200 , Rua Marechal Floriano,230 (Show on Map)
8.9
Excellent


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Summary of reviewsCharrua Hotel in Santa Cruz do Sul receives widespread acclaim from guests for its prime, central location, which is perfect for both tourists and business travelers. Situated right in the heart of the city, it offers easy access to numerous attractions, bars, restaurants, shops and the main square, making exploration effortless. Guests enjoy the picturesque views of the city's squares and tree-lined streets and the hotel's modern facilities and cleanliness further enhance the overall stay experience.

The breakfast at Charrua Hotel is generally well-received with guests praising the variety and quality of the offerings, which include both sweets and savories, fresh fruits, pastries, scrambled eggs and cheese bread. The espresso machines and regional products are particularly appreciated. Nevertheless, some minor suggestions for improvement include adding more variety in fruits, cakes and healthier options. Despite a few criticisms, the breakfast is seen as a pleasant and satisfying start to the day.

The dining experience at the hotel's restaurant is a bit mixed. While there is praise for certain dishes like the Parmesan Steak and the convenience of room service, there are occasional complaints about limited menu options, long wait times and order errors. The hotel's kitchen is commended for quality, but there is room for improvement, particularly in evening services.

Rooms at Charrua Hotel are largely praised for their cleanliness, comfort and spaciousness. Guests appreciate the well-maintained spaces, comfortable bedding and modern amenities like Wi-Fi, work desks and whirlpool baths. Some rooms even offer pleasant views and balconies. However, there are occasional issues related to noise, outdated bathrooms and specific maintenance needs. Overall, the rooms strike a good balance between comfort and functionality.

Cleanliness is a standout feature at Charrua Hotel with guests frequently noting the spotless rooms and well-maintained facilities. Housekeeping services are efficient, contributing to a hygienic and cozy environment. Though there are isolated comments about minor lapses in cleanliness, the hotel's commitment to high standards is evident.

The staff at Charrua Hotel are highly regarded for their attentiveness, friendliness and helpfulness. Guests consistently commend the customer service across various areas of the hotel with specific staff members getting special mentions. Even though there are occasional remarks about lapses in friendliness, these instances are exceptions.

The hotel provides a generally positive Wi-Fi experience with good coverage and reliable connection for most users. However, there are occasional mentions of weak signals on certain floors, particularly for work-related tasks.

Although the gym receives mixed feedback due to its small size, the hotel's leisure area, including the swimming pool and gourmet space, is well-regarded. Parking facilities are also a point of contention; while secure and covered parking with valet service is appreciated, the tight and congested space along with additional fees and occasional service issues are noted as areas needing improvement.

Charrua Hotel's environment is suitable for families, offering clean and comfortable accommodations. While there are no extensive amenities specifically for children, a functional kids' area is available and the hotel is pet-friendly.

The beds receive mixed opinions with many guests finding them comfortable and conducive to restful sleep, while others report issues with discomfort due to worn-out mattresses and inconsistencies. Cleanliness of bed linen is generally acceptable, though some improvements could be made.

Overall, Charrua Hotel offers a four-star experience with excellent structure, clean and comfortable accommodations, attentive service and great value, making it a solid choice for both business and leisure travelers.
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Categories
Dog Friendly Hotel
This hotel allows pets for an extra charge and offers amenities like free bike rentals and an outdoor pool, making it suitable for guests with dogs who enjoy outdoor activities. Service animals are exempt from fees. The hotel also features a rooftop terrace and a free kids' club.

Hotel with Parking
The Charrua Hotel offers parking for its guests. The hotel has both a parking lot and theft-proof garages. It provides secure parking options.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Room Types
Superior Double Room with Balcony This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views.

Master Double Room with Balcony This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views.

Suite with Spa Bath (2 Adults) With a spa bath, this air-conditioned suite features an anteroom with TV and soundproofed windows. It also includes a cable TV, minibar and safe.

Standard Double Room This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom.

Guest Reviews
8.9
Excellent
Location
Charrua Hotel in Santa Cruz do Sul boasts a prime location, consistently praised for its central position right in the heart of the city. Guests highlight its proximity to numerous attractions, bars, restaurants, shops and the main square, making it convenient for both tourism and business travel. The hotel's immediate surroundings allow visitors to explore the city on foot, enjoying the vibrant downtown atmosphere and easy access to key points of interest, including the Oktoberfest parade street.

The central location also provides picturesque views of the city's squares and tree-lined streets, adding to the hotel's appeal. Many reviews emphasize the ease of access to local nightlife and gastronomical delights, contributing to a well-rounded stay experience. In addition, the hotel's modern facilities and cleanliness enhance the overall satisfaction of guests, ensuring a comfortable and enjoyable visit.

Overall, Charrua Hotel's location stands out as its most celebrated feature with guests repeatedly expressing their appreciation for being within walking distance of everything Santa Cruz do Sul has to offer.

Breakfast
Charrua Hotel's breakfast offerings have garnered a mix of feedback, primarily leaning towards the positive. Guests frequently highlight the wide variety and quality of the breakfast spread, which includes both sweets and savories. Espresso machines are a valued feature and the availability of regional products adds a local touch to the experience. Many reviewers express satisfaction with the freshness and completeness of the breakfast, noting an abundance of options and well-prepared items such as fresh fruits, pastries, scrambled eggs and cheese bread.

The breakfast area itself offers a pleasant environment and beautiful views, contributing to a positive dining experience. Compliments extend to the coffee, which is often described as very good or high-quality. Reviewers also appreciate the accommodating nature of the breakfast service, which caters to various dietary needs and starts as early as 6 am.

While the majority of guests find the breakfast to be delightful, a few suggest improvements. There are occasional mentions of a lack of variety, particularly in fruits, cakes and healthier options. Some guests have noted that the quality of certain items, such as bread and orange juice, was not up to par. Despite these criticisms, the consensus is that the breakfast at Charrua Hotel is a pleasant and satisfying start to the day with excellent service and an appealing array of choices.

Dinner
Charrua Hotel offers a dining experience that presents a mix of honest and typical dishes, though it isn't without some drawbacks. The restaurant provides a reasonable variety for dinner, yet the menu tends to be limited, sometimes due to external factors like floods. While the hotel kitchen has received praise for its quality, several guests mentioned long waits for their evening meals and occasional errors in their orders. The chef's service was noted positively, but out of season, the à la carte menu can be disappointing.

Dining options are somewhat restricted, often relying on room service, which, fortunately, seems to meet guests' expectations well. Some highlights include dishes like the Parmesan Steak and the overall satisfaction with room service. However, it's important to note that there are no lunch options available and some aspects of the breakfast, such as the juices, could be improved. Overall, while the hotel kitchen is commendable, the evening service might need some enhancements to truly satisfy guest expectations.

Rooms
The rooms at Charrua Hotel receive many positive remarks for their cleanliness, comfort and spaciousness. Guests frequently highlight that the rooms are clean, well-maintained and come with comfortable bedding. The room sizes cater well to both solo travelers and couples, offering good space and amenities. Many rooms offer pleasant views and balconies, adding to the overall appeal.

Several guests appreciate the updated facilities and modern touches, including well-functioning Wi-Fi, comfortable beds and useful amenities like work desks and whirlpool baths. For families, there are notes of thoughtful touches such as water toys provided for children.

However, some reviews report issues that detract from the experience. Noise from neighboring rooms or the street can be problematic and there are occasional mentions of rooms needing better soundproofing. Some rooms have shown signs of wear, such as outdated bathrooms, broken fixtures or a musty smell. A few guests noted specific maintenance issues like broken window latches or flooring and unpleasant odors.

Overall, the rooms at Charrua Hotel are praised for being spacious, clean and well-equipped, though there are sporadic concerns about noise and occasional maintenance needs. The balance of comfort, good service and thoughtful amenities make it a valuable accommodation option.

Beds
Visitors to Charrua Hotel seem to have mixed opinions about the beds. Many guests found the beds to be very comfortable, often highlighting the large size, some even describing them as king-sized. The comfort of the pillows also received positive mentions. A few guests praised the excellent bedding, indicating a restful and peaceful sleep.

However, some guests experienced issues with the beds, ranging from discomfort due to worn-out springs to uneven mattresses. There were also mentions of double beds that were essentially two single beds pushed together, leading to noticeable gaps. A few reviews noted that the beds felt uneven or had a hole in the middle, which affected their comfort.

Cleanliness of the bed linen generally seemed acceptable, though there were isolated complaints of unclean sheets and rough towels. The softness of some mattresses and pillows was a point of contention with a few guests wishing for firmer options to support their lower backs.

Overall, while many guests enjoyed a comfortable sleep at Charrua Hotel, there are areas for improvement to ensure a consistently pleasant experience across all rooms.

Cleanliness
Charrua Hotel receives glowing reviews for its impeccable cleanliness with numerous guests highlighting spotless rooms and well-maintained facilities. The rooms are frequently described as very clean and comfortable, offering a hygienic and cozy environment complemented by modern amenities. Guests appreciate the attention to detail, noting that both the rooms and shared spaces are thoroughly clean and organized.

Housekeeping services generally appear to be efficient and effective, contributing to a pleasant stay. The clean and modern atmosphere of the hotel, combined with clean towels and fresh-smelling rooms, consistently impress visitors. The staff's commitment to maintaining high standards of hygiene is evident throughout the property.

However, it is worth noting that a few guests have experienced lapses in cleanliness, such as dirty carpets, musty smells in the hallways and occasional issues with room readiness. Despite these isolated incidents, the overall feedback indicates a strong focus on cleanliness, adequate housekeeping services and a well-organized environment, making it an appealing choice for travelers prioritizing hygiene and comfort.

Staff
The Charrua Hotel garners high praise from its guests, especially when it comes to the performance of its staff. Reviews consistently highlight the attentiveness, friendliness and helpfulness of the hotel's employees. Whether it's the valet parking team, reception staff or housekeeping, guests feel well-cared-for and appreciate the lengths to which the staff will go to accommodate their needs.

The service is described as exemplary with multiple mentions of excellent and exceptional customer service across various areas of the hotel. Guests frequently commend the politeness and efficiency of specific staff members, such as Jaime and Miguel, who stand out for their helpfulness.

While most feedback is overwhelmingly positive, citing warm receptions and professional conduct, there are a few remarks about occasional lapses in friendliness from the reception staff and isolated cases of disorganization. However, these instances seem to be exceptions rather than the rule.

Overall, the staff at Charrua Hotel contribute significantly to the positive guest experience, providing personalized and organized service that leaves a lasting impression. Their dedication to maintaining high standards of hospitality ensures that guests feel welcomed and attended to throughout their stay.

Wi-Fi
The Charrua Hotel offers a generally positive Wi-Fi experience with excellent coverage throughout the building and a reliable connection for most users. Guests frequently highlighted the good Wi-Fi signal and the strong performance of the internet service. However, there were occasional mentions of weak signals on certain floors and some instances where the Wi-Fi quality did not meet expectations, particularly for work-related tasks. Overall, the Wi-Fi at Charrua Hotel is sufficient for general use, though specific needs for high-speed or work might require consideration.

Gym
Charrua Hotel's gym receives mixed feedback from guests with many pointing out its small size, especially considering the number of guests. However, the gym is favorably noted for its pleasant rooftop location, offering a nice view. Although some reviews suggest the gym could benefit from an upgrade, including the addition of dumbbells and a weight bench, there is still a general appreciation for the overall gym space. Beyond the gym, the hotel's leisure area is well-regarded, featuring a swimming pool and a gourmet space, making it a comprehensive fitness and relaxation destination.

Parking
When it comes to parking at Charrua Hotel, guests have mixed feelings. On the positive side, the hotel offers a secure garage on-site and the convenience of valet parking, which is appreciated when it functions properly. The valet service is considered a bonus by many, providing an extra layer of convenience for those who don't want to deal with parking themselves. Covered parking is available, adding an extra level of protection for vehicles.

However, a few consistent issues crop up across the reviews. The parking lot itself is often described as small, tight and difficult to maneuver, making it a challenge to park larger vehicles. Access to the garage can be complicated and the space within it is deemed congested and insufficient to accommodate all guests, occasionally resulting in disappointment. The lighting within the garage is mentioned as needing an upgrade for better accessibility.

Another point of contention is the separate fee for parking. Many guests were not pleased about paying extra, especially since the garage is owned by the hotel. This charge isn't always clearly disclosed upfront, leading to some dissatisfaction. In some instances, the valet service failed to meet expectations, causing delays and inconvenience.

In summary, while Charrua Hotel offers some valuable parking amenities such as secure and covered parking along with a valet service, the tight and congested garage space, combined with the extra cost and occasional service issues, make it an area with room for improvement.

Family
Charrua Hotel offers a family-friendly environment that many guests appreciate for its cleanliness and proximity to downtown Santa Cruz. While the hotel lacks an extensive range of amenities specifically for children, it still provides a simple but functional kids area. Guests also note that the hotel is suitable for pet owners, further enhancing its appeal for families. The comfortable accommodations, including rooms with bathtubs, contribute to a pleasant stay for families. Despite the limited children's activities, Charrua Hotel remains a solid choice for those traveling with kids, thanks to its overall clean and welcoming atmosphere.

4 Star
Charrua Hotel offers a great structure and facilities that are suitable for a four-star rating, successfully meeting visitors' expectations for this category. Many guests were pleasantly surprised by the quality, describing their overall experience as very good to wonderful. Accommodations at Charrua Hotel are consistently praised for being clean, comfortable and in some cases, stunning. The hotel is highlighted for its top comfort and practical organization with great value meals enhancing the stay.

The service provided is notably good with attentive staff contributing to a positive guest experience. Despite a few comments suggesting that some essential elements might be missing for it to fully meet all four-star expectations, the hotel still provides excellent value for money, making it a great option for both business and leisure travelers. Overall, Charrua Hotel is well-regarded for offering excellent cost-benefit, making it a solid choice for those seeking a four-star experience.

Business
Charrua Hotel has garnered positive feedback from business travelers, highlighting its suitability for work-related stays. The hotel's business facilities are noted to be accommodating and business-friendly with well-equipped rooms featuring large desks, perfect for digital nomads. Guests have praised the meeting facilities and the small yet functional business center, despite not being frequently mentioned for use.

The hotel excels in providing a comfortable environment for business trips, offering good cost-benefit value and a recommended choice for work purposes. The breakfast meets the expectations of a business hotel, contributing to an efficient start to the day.

Additionally, the hotel's location is advantageous for business travelers, being within walking distance of various places and close to Oktober Park. Valet parking is also available, adding to the convenience for guests. The hotel's clean and well-maintained environments further enhance its appeal as a top choice for those traveling for work or tourism.

Accessible
Charrua Hotel is set in an accessible location that is easily reachable by car and offers accessible parking, making initial travel convenient. The hotel provides rooms that are clean and suitable for wheelchair users, ensuring that all guests find comfortable accommodations. However, several reviews indicate that the hotel's overall accessibility could be improved. Guests noted that the shower accessibility needs enhancement and there are steps leading to various areas like the bathroom, restaurant and even the breakfast circulation zone, which can be challenging for individuals with mobility issues.

The hotel's amenities, such as the pool and gourmet area, are also difficult to access due to the lack of an elevator to the basement and the presence of multiple stairs. Additionally, the small elevator available is not sufficient to address all accessibility needs. There are mentions of an unstable stool provided for tub/shower access and the absence of chairs for stair assistance further complicates mobility for some guests.

In summary, while Charrua Hotel offers some accessible features like wheelchair-friendly rooms and accessible parking, the presence of various steps and limited elevator access present challenges for guests with disabilities. The hotel could benefit from addressing these concerns to improve the overall accessibility experience.

Romantic
Charrua Hotel has been consistently noted as a romantic destination, making it an ideal choice for honeymoons and engagement celebrations. The hotel offers a romantic atmosphere, complemented by a balcony providing a charming view of the romantic square. Couples appreciate the facilities for creating a special weekend, including whirlpool baths designed for two. One of the standout features is the rooftop, which offers a spectacular romantic view, enhancing the overall experience for those seeking a getaway steeped in romance.

Dog Friendly
Charrua Hotel has established itself as a dog-friendly destination, welcoming pets with several accommodating amenities. Guests have noted that pets are accepted and well-received with one mentioning that their pet, Carlos Aníbal, was particularly well-treated. The hotel provides dog-friendly amenities and is appreciated for being open to pets. However, some guests have pointed out that information regarding the daily pet fee and specifics about the hotel's dog-friendliness was not provided before booking. Additionally, they remarked that managing pet circulation within the hotel could be improved, as instances of dog barking in the hallways were mentioned. There is a parking fee of R$20.00 and a pet fee of R$45.00. Despite these points, the hotel maintains a reputation for being welcoming to four-legged guests.


Yes, Charrua Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Charrua Hotel.

Yes, Charrua Hotel welcomes dogs.

Yes, parking facilities are available at Charrua Hotel.

Yes, Charrua Hotel has a gym.

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