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Summary of reviewsNH Tenerife, located in the vibrant heart of Santa Cruz, receives high praise for its exceptional location. Guests appreciate its proximity to bustling restaurants, shops, and the waterfront, making it an ideal base for both leisure and business travelers. Despite being centrally located, the hotel maintains a peaceful ambiance, offering quietness amidst the city's lively energy. The accessibility to public transportation and attentive staff further enhance its appeal.
The hotel's breakfast service, though mixed in reviews, is largely positive. Guests compliment the good quality and variety, including gluten-free options and freshly squeezed orange juice. The friendly and efficient staff contribute positively, even though some guests find the breakfast pricing a bit steep.
Rooms at NH Tenerife are acknowledged for their cleanliness, comfort, and modern decor, with spacious layouts and essential amenities. Guests frequently highlight the comfortable beds and soundproofing, ensuring a restful stay. The cleanliness is consistently praised, with dedicated cleaning staff maintaining high standards throughout the hotel.
The staff at NH Tenerife stands out for their warmth and professionalism, contributing significantly to the positive guest experience. The multilingual staff is noted for their attentiveness and willingness to assist guests, cementing the hotel's reputation as hospitable and accommodating.
Wi-Fi services are generally reliable and efficient, suitable for various online activities, though there is room for improvement to ensure consistent speed and connectivity. Parking presents some challenges due to the car lift's narrow access, but the availability of alternative public parking options nearby mitigates this issue.
Overall, NH Tenerife offers comfort and quality that exceed its three-star rating, with many guests suggesting it feels more like a four-star experience. Its central location and exemplary service make it a superb choice for travelers seeking exceptional value in Santa Cruz. Show more
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Dog Friendly Hotel
NH Tenerife allows pets and guide dogs stay free of charge. The hotel is centrally located near shops and restaurants, making it convenient for guests with dogs.
Business Hotel
The hotel has three function rooms that can be hired separately or opened up for groups of up to 60 people. The rooms come with audiovisual equipment, and the hotel offers customized coffee breaks and meals.
Accessible Hotel
NH Tenerife has accessible facilities and accessible rooms available. The hotel offers wheelchair access, including wheelchair accessible elevators and a wheelchair-accessible path to the entrance, registration desk, business center, and restaurant. Elevators are equipped with Braille.
3-Star Hotel
The hotel is a stylish option in central Santa Cruz, near the harbor. It combines comfort with a convenient location for exploring the city.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Parking
Room Types
Single RoomStylish rooms decorated in warm colors, with a work desk, lamp and free Wi-Fi internet connection. Rooms also feature hardwood floors, a flat-screen TV and minibar. The private bathroom comes with exclusive Agua de la Tierra toiletries.
Standard Double or Twin RoomStylish rooms decorated in warm colors, with a work desk, lamp and free Wi-Fi internet connection. Rooms also feature hardwood floors, a flat-screen TV and minibar. The private bathroom comes with exclusive Agua de la Tierra toiletries.
Superior Double or Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned twin room offers a flat-screen TV with satellite channels, a minibar, a wardrobe and a safe deposit box.
Guest Reviews
8.3
Very Good
Location
Nestled in the vibrant heart of Santa Cruz, NH Tenerife boasts an exceptional location that is praised by its guests for being the perfect base to explore the city's charms. Within a stone's throw from bustling restaurants, shops, and the scenic waterfront, the hotel is strategically situated in a pedestrian-friendly zone, making it ideal for both casual strolls and serious shopping excursions. Its proximity to the port makes it a convenient choice for those embarking on cruises. Guests appreciate the peaceful ambiance despite being in such a central spot, highlighting its quietness even amidst the city's lively energy. The combination of a perfect location, easy access to public transportation, and friendly, attentive staff makes NH Tenerife a superb choice for anyone looking to get the most out of their stay in Santa Cruz. Whether here for business or leisure, the hotel ensures everything you could need is just around the corner.
Breakfast
NH Tenerife offers a breakfast experience that has garnered mixed reviews, yet leans largely on the positive side. Guests frequently commend the breakfast for its good quality and enjoyable variety, with options including eggs, ham, muesli, and even local specialties. The presence of gluten-free items like bread, muffins, and chocolate mini donuts is a notable highlight, catering to dietary needs. The fresh, natural orange juice and the ability to have eggs cooked on request are appreciated perks that enhance the meal experience. However, some guests mention a lack in variety, particularly in sweet options and the occasional absence of hot dishes on display.
While the small dining area can be a downside for some, the breakfast service is generally described as friendly and efficient, with attentive staff adding positively to the experience. Concerns have been raised about the price of the breakfast, as some find it on the higher side, sparking suggestions to explore nearby alternatives for more affordable options. Despite these criticisms, many guests still find the breakfast to be excellent, well-stocked, and of good quality, making it a solid start to the day in the bustling setting of Tenerife.
Rooms
NH Tenerife receives generally positive feedback regarding its rooms, with cleanliness and comfort as standout features emphasized repeatedly by guests. The facilities and rooms are described as clean and tidy, with furnishings that meet typical standards. Many travelers appreciated the room sizes, noting them as spacious, modern, and well-decorated, while also highlighting the availability of essential amenities. Beds are often mentioned as being comfortable, providing a good night's sleep, though a few mentioned some bedding issues.
The staff is noted to be very friendly, further enhancing the overall experience. Although some guests pointed out design quirks, such as a bathroom window allowing in too much light from a streetlamp or limited room space, especially in certain cases deemed too small for couples, the general consensus remains favorable. With soundproofed rooms and a convenient location, NH Tenerife leaves guests mostly satisfied with both room quality and service.
Beds
The beds at NH Tenerife often receive high marks for comfort, with many guests praising the mattresses and pillows as being very comfortable. Visitors frequently describe the beds as large and spacious, with some mentioning features like an extra-high king-size bed. However, opinions about the firmness of the mattresses vary widely. While some guests appreciate the firmer beds, describing them as fresh and supportive, others find them too hard or small for two people. Issues such as bedsheets with small holes or an overly complex bedding system are occasional concerns. Despite these mixed reviews, comfortable sleep seems to be the norm for many staying at this well-located hotel.
Cleanliness
NH Tenerife stands out as a prime example of immaculate hospitality, characterized by its uncompromising attention to cleanliness and comfort. Guests consistently praise the hotel for its clean and tidy environments, often describing the rooms as modern, spacious, and cozy. Comfort is not compromised, with comfortable beds and wonderful showers enhancing the guest experience. The cleaning staff is noted for their dedication, maintaining a high standard of cleanliness throughout, with rooms being cleaned and tidied daily to meticulous standards.
The hotel’s location adds to its appeal, being both central and welcoming. The quality associated with the NH chain is evident, providing a spotless stay and attentive service. Guests appreciate the kindness and professionalism of the staff, both in the rooms and dining areas.
There are scattered mentions of minor cleanliness issues, notably in some bathrooms. However, these don't overshadow the overall positive consensus. The welcoming atmosphere, impeccable cleanliness, and the undeniable quality make NH Tenerife a favorable choice for travelers seeking comfort in a well-maintained setting.
Staff
NH Tenerife shines with the warmth of its staff, a standout feature consistently celebrated by guests. The personnel across various roles—from receptionists to housekeepers to security—are commended for their exceptional friendliness and professionalism. Whether encountering the dedicated service of Marisol in the breakfast room or receiving assistance from Antonio at reception, visitors note the attentiveness and willingness to help that characterizes the team's approach.
Additionally, the multilingual capabilities of the staff enhance the overall experience, ensuring guests feel understood and welcomed. Despite occasional inconsistencies with some waiters, the general consensus highlights the superb kindness and hospitable demeanor of the NH Tenerife's personnel, making the hotel a preferred choice for many, including those traveling with pets. The staff's proactive attitude towards resolving issues and their accommodating nature further solidify their reputation as one of the key advantages of staying at this centrally located hotel.
Wi-Fi
At NH Tenerife, guests generally find the Wi-Fi to be reliable and efficient, making it suitable for various online activities, including video calls. The connection is described as good, with several guests highlighting its fast and impeccable performance. Many reviews mention complimentary Wi-Fi that works very well, which adds to the convenience of staying connected without additional costs. However, a few guests experienced issues such as limited speed and occasional connection problems. These issues, when raised, were addressed promptly by the hotel staff. Improvements could be made to ensure consistency in speed and connectivity throughout guests' stays, as some noted moments of unexpected slowness and complications with the service. Overall, the Wi-Fi service at NH Tenerife is positively received, with room for minor enhancements.
Parking
Parking at NH Tenerife presents a mix of challenges and options for guests. The hotel's parking facility involves using a car lift, which can be quite narrow and is better suited for smaller vehicles. Larger cars might find the access difficult and potentially risky. Parking at the hotel is not included in the room rate and comes with a relatively high fee, which varies between €13 and €16.50 per day. Guests often find the public garage a preferable alternative due to its more affordable rates and easier access. While parking might be tough during business hours, free spaces can sometimes be found outside these times, and the hotel's central location means that public garages are not far away. For those needing parking in this bustling area, planning ahead to use the nearby public options is advisable. Despite the inconvenience, people appreciate the availability of the hotel's paid parking as street parking is limited. Front desk staff are helpful in directing guests to available parking options, but reservations should be mindful of the elevator's limitations if arriving by larger vehicles.
3 Star
NH Tenerife appears to be a standout choice for travelers seeking exceptional value in Santa Cruz. Despite its official three-star rating, many guests feel the hotel presents itself more like a four-star establishment, offering super accommodation that exceeds expectations. NH Hotels maintain their reputation for excellence, and this location is no exception, providing a quality experience that matches its positive reviews and high scores. Visitors appreciate the clean, spacious rooms and the high quality of the food, particularly the bread and sandwiches. The hotel offers all the expected amenities for a three-star property, yet the overall service quality and experience suggest a higher standard. Its central location in Santa Cruz makes it a perfect base for exploring the area, underscoring its exceptional value for money.
No, NH Tenerife doesn't have any pool.
No, a spa isn't available at NH Tenerife.
Yes, NH Tenerife welcomes dogs.
Yes, parking facilities are available at NH Tenerife.