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Summary of reviewsExcellence Express & Suites in San Juan del Río stands out as a top choice for travelers, offering a superb location and high-quality accommodations. Its central placement provides easy access to city attractions and popular nearby destinations like Tequisquiapan, enhancing the guest experience. Visitors appreciate the clean and well-maintained rooms, which are consistently praised for their spaciousness, inviting ambiance, and comfortable beds and pillows, ensuring a restful night's sleep.
The breakfast experience, while generally lauded for its quality and homemade flavors, is noted for its limited variety. Guests value the inclusion of breakfast in the room price, though some suggest a more varied menu to enhance the dining experience. The breakfast service is complemented by attentive staff, who are quick to address guests' needs.
Cleanliness across the hotel is another highlight, with guests frequently commending the spotless conditions of the rooms and shared facilities, including a well-maintained pool. Though there are occasional minor maintenance issues, such as outdated carpets or areas needing attention, these do not significantly detract from the overall standards.
The hotel's staff receive consistent praise for their friendly and attentive service, readily assisting guests and ensuring a pleasant stay from arrival to departure. The front desk staff's proficiency in English further aids international visitors.
The pool emerges as a favored feature, appreciated for its cleanliness and warmth, though suggestions for improved pool size, depth, and heating have been noted.
Overall, Excellence Express & Suites excels in providing a comfortable, welcoming environment with its blend of excellent location, cleanliness, quality service, and thoughtful amenities, securing its status as a preferred choice for travelers in the region.
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