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Summary of reviewsThe Holiday Inn Express & Suites San Diego - Mission Valley by IHG consistently earns praise for its strategic location and overall value, making it a preferred choice for travelers exploring San Diego. The hotel is centrally situated, offering easy access to attractions such as SeaWorld, Mission Beach, Old Town San Diego, and downtown. Guests appreciate the hotel's serene environment, despite its proximity to the freeway, along with the convenience of nearby dining and shopping options.
The complimentary breakfast is a notable highlight, described as satisfying and varied, with an ample selection of hot and cold options, including standout items like hot cinnamon rolls and a pancake machine. The clean and inviting breakfast area, combined with the quality of offerings, provides guests with a great start to their day.
Rooms are commended for their spaciousness, modern design, and exceptional cleanliness. Equipped with practical amenities like microwaves and fridges, the accommodations are comfortable even for larger groups. While most guests find the beds cozy and supportive, there are occasional notes of dissatisfaction with mattress comfort.
The hotel’s commitment to cleanliness extends beyond rooms to the entire facility, which guests frequently describe as immaculate. This attention to detail is complemented by a friendly and professional staff, known for making the check-in process seamless and addressing guest concerns promptly. Individual staff members are often recognized for their exceptional service, contributing to a welcoming atmosphere.
The outdoor heated pool and jacuzzi are standout features, offering a relaxing retreat with warm water, a modern design, and convenient access. The pool area is a popular choice, especially among families.
Parking is generally appreciated for its convenience and security, although guests suggest better transparency regarding parking fees prior to booking. Despite the cost, the secure setup is well-received by those traveling with vehicles.
Overall, the Holiday Inn Express & Suites San Diego - Mission Valley by IHG delivers a commendable experience typical of a three-star hotel, with excellent service, clean and comfortable accommodations, and a great location. The hotel is recommended for both leisure and business travelers seeking quality and convenience in the Mission Valley area. Show more
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Categories
3-Star Hotel
Located in Mission Valley, this hotel provides comfortable and reliable accommodations. It offers complimentary breakfast and a convenient location, making it a good value option for travelers.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Hotel with Spa
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Standard King RoomThis room features a 48" HDTV with cable, large work desk with ergonomic chair, plush triple-sheeted bed, and walk-in shower.
Standard Queen Room with Two Queen BedsThis room features a 48" HDTV with cable, large work desk with ergonomic chair, plush triple-sheeted bed, and walk-in shower.
King Room - Hearing Accessible/Non-Smoking This room features a 48" HDTV with cable, large work desk with ergonomic chair, plush triple-sheeted bed, and walk-in shower.
Room with Two Beds - Hearing Accessible - Non-SmokingThis room features a 48" HDTV with cable, large work desk with ergonomic chair, plush triple-sheeted bed, and walk-in shower.
King Suite with Sofa BedThis room features a 48" HDTV with cable, large work desk with ergonomic chair, plush triple-sheeted bed, and walk-in shower.
Queen Suite with Two Queen BedsThis room features a 48" HDTV with cable, large work desk with ergonomic chair, plush triple-sheeted bed, and walk-in shower.
Suite Room Hearing Access Roll in Shower - Non SmokingThis room features a 48" HDTV with cable, large work desk with ergonomic chair, plush triple-sheeted bed, and walk-in shower.
Standard RoomThis room features a 48" HDTV with cable, large work desk with ergonomic chair, plush triple-sheeted bed, and walk-in shower.
King Suite with Jetted TubThis suite features a hot tub. The unit has 2 beds.
Suite with Accessible Transfer Shower - Non-SmokingThe unit offers 2 beds.
Standard King Room with Roll-in Shower - Mobility AccessibleThe unit offers 1 bed.
Suite - Disability Access Roll in Shower/Non-SmokingThe unit has 2 beds.
King Room with Mobility Accessible Shower - Non-SmokingThe unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
The Holiday Inn Express & Suites San Diego - Mission Valley by IHG boasts an exceptional location that is a highlight for travelers exploring San Diego. Situated centrally, it offers effortless access to a variety of attractions, making it an ideal base for family vacations, shopping excursions, or cultural outings. This hotel is in close proximity to popular destinations such as SeaWorld, Mission Beach, Old Town San Diego, and downtown, providing a convenient stay for those attending local events or conventions. The surrounding area is well-equipped with dining options and shopping centers, making everyday necessities easily reachable. Despite its adjacency to the freeway, guests appreciate the quietness and the ease of parking on-site. Rooms are noted for their spaciousness and cleanliness, contributing to a comfortable stay. With additional perks like complimentary breakfast and attentive staff, this hotel provides a restful and practical choice for anyone looking to explore San Diego while staying in a serene yet centrally located environment.
Breakfast
The guest reviews of the breakfast at Holiday Inn Express & Suites San Diego - Mission Valley by IHG generally highlight an experience that is satisfying and varied. Many guests appreciated the consistent quality and abundant selection of both hot and cold options offered each morning. The breakfast buffet was frequently described as being plentiful, hearty, and more than adequate, featuring items such as eggs, bacon, sausage, bagels, muffins, and even a cool pancake machine. The fresh and tasty offerings, like yogurt and fruit, added to the positive remarks. While a few guests found the breakfast to be basic or okay, many others praised the rotating menu, the availability of vegetarian options, and the inclusion of a few standout items such as hot cinnamon rolls. The breakfast area itself was noted to be clean and inviting. Overall, while there might be room for improvement according to a few reviews, the complimentary breakfast was often considered a great addition to the value, providing guests with a good start to their day.
Rooms
The Holiday Inn Express & Suites San Diego - Mission Valley by IHG offers a consistently positive experience, particularly with its accommodations. The rooms stand out for being spacious, modern, and exceptionally clean, a notable trait echoed by many guests. Many visitors have appreciated the generous room size, which provides sufficient space even for larger groups or families, accommodating up to six people comfortably. The presence of practical amenities such as a microwave and fridge adds a layer of convenience, making the stay more comfortable for guests. The beds receive mixed reviews, with many finding them quite comfortable, while a few guests noted issues with the hide-a-bed and mattress quality.
The overall atmosphere of the hotel is welcoming, thanks in part to the friendly and professional staff who contribute to a pleasant and efficient stay. Cleanliness extends beyond the rooms, as the entire facility is maintained well, offering a hygienic environment that surpasses even some more expensive accommodations. The quiet setting of the rooms adds to the restful experience. Guests value the cooked breakfast and the clean amenities such as the large showers and jetted tubs. Despite some comments on room updates and occasional odors, visitors generally express satisfaction with the value for money and express willingness to return for another stay.
Beds
Travelers visiting the Holiday Inn Express & Suites San Diego - Mission Valley by IHG can generally expect a restful night's sleep thanks to the comfortable beds offered by the hotel. Many reviewers praised the beds for being cozy and clean, with some specifically highlighting the soft and warm bedding that contributed to their comfort. Positive remarks frequently mentioned the firmness and roominess of the beds, as well as the additional comfort provided by the pillows. However, not every guest found the bedding to be satisfactory; there were remarks about uncomfortable mattresses where springs could be felt, along with instances of rock-hard beds and issues with sofa beds. Despite these occasional concerns, the majority of guests found the sleeping arrangements to be quite pleasant, aligning with the overall feedback that suggested good quality bedding as a noteworthy feature of this accommodation.
Cleanliness
The Holiday Inn Express & Suites San Diego - Mission Valley is consistently praised for its exceptional cleanliness. Guests frequently describe the property as immaculate and spotless, highlighting the hotel's modern design and well-maintained facilities. Many reviewers appreciate the clean and comfortable rooms, noting that both the common areas and individual accommodations are kept in pristine condition. In addition to a neat presentation upon arrival, the hotel offers a welcoming atmosphere with friendly staff who contribute to the overall positive experience.
Guests find the property to be safe, clean, and up-to-date, with contemporary styling that enhances the stay. The hotel is conveniently located near the airport, which adds to its appeal for travelers seeking both cleanliness and accessibility. The dedication to maintaining a tidy environment is evident, as visitors often encounter staff actively ensuring the property remains spick and span. While some noted minor issues such as infrequent room cleaning, the overall impression is that of a clean and comfortable stay with modern amenities. This focus on cleanliness, paired with a helpful staff, creates a pleasant and stress-free experience for guests at this San Diego hotel.
Staff
The reviews of the staff at Holiday Inn Express & Suites San Diego - Mission Valley by IHG reflect a notably positive impression, with guests frequently highlighting the team's friendliness, helpfulness, and professionalism. Guests repeatedly mention the front desk staff as being friendly, welcoming, and accommodating. Specific staff members such as Howa, Manager Brian, Roberto, Roxanne, Chris, Angelica, and Reggie have been singled out for exceptional service, contributing to an inviting atmosphere. Many reviewers appreciated the attentive way the staff addressed concerns and were impressed by the seamless check-in process. The hotel personnel's courteous attitude, particularly among front desk and kitchen staff, contributed to a pleasant overall experience. While there are a few isolated negative comments about rude behavior, the overwhelming sentiment is that of a dedicated and friendly team committed to excellent customer service. Staff kindness was praised as a standout attribute, making guests feel well cared for during their stay.
Pool
The Holiday Inn Express & Suites in San Diego's Mission Valley offers a delightful swimming experience that is frequently praised by guests. The outdoor heated pool and jacuzzi appear to be standout features, providing warm and comfortable water that both adults and children enjoy, even during cooler evenings. Guests particularly appreciate the modern design of the pool area, which includes a lounge and a fire pit, creating a welcoming space to unwind. The convenience of the pool's location, connecting uniquely to the lobby, adds to its charm. Despite a few remarks about occasional cleanliness issues, the pool is generally described as a highlight of the hotel stay, offering fun and relaxation after a busy day exploring San Diego. The ease of access and the pleasant temperature make it a popular choice, especially for families whose children love spending time swimming. Overall, the pool area complements the hotel experience with its inviting atmosphere and amenities.
Parking
At Holiday Inn Express & Suites San Diego - Mission Valley, guests appreciate the convenience and safety of the parking arrangements, notably the well-lit and secure underground garage. Many find the ease of finding a parking spot refreshing, even mentioning the abundance of available spaces. On the downside, a notable number of guests express disappointment with the lack of transparency regarding parking charges on booking platforms and consider the fees, ranging from $20 to $25 per night, to be on the expensive side. Some guests were caught by surprise at having to pay, as they assumed parking might be complimentary. Despite the cost, the secure and convenient setup is generally well-regarded, adding a level of assurance for those with vehicles. The necessity for a clear disclosure of these charges before booking is a recurring suggestion among the reviews.
3 Star
Holiday Inn Express & Suites San Diego - Mission Valley offers a commendable experience for its guests with standard amenities typical of a three-star hotel. The cleanliness of the hotel is noteworthy, complemented by the friendly and attentive staff, ensuring a comfortable and quiet stay. Guests appreciate the reasonable pricing, although some find it slightly high for its three-star rating. Breakfast receives positive remarks for its variety, enhancing the overall satisfaction of visitors.
The hotel's location provides convenience with short drives to key attractions in San Diego, making it an excellent choice for travelers interested in exploring the area. While most aspects of the stay are rated highly, guests express a desire for better clarity regarding additional taxes in the room rates to avoid unexpected costs. Nonetheless, the overall impression is one of a great hotel experience, with many guests recommending it for both leisure and business travel in the Mission Valley area.
Yes, Holiday Inn Express & Suites San Diego - Mission Valley by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Holiday Inn Express & Suites San Diego - Mission Valley by IHG.
No, Holiday Inn Express & Suites San Diego - Mission Valley by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites San Diego - Mission Valley by IHG.
Yes, Holiday Inn Express & Suites San Diego - Mission Valley by IHG has a gym.