Heritage Inn San Diego
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Summary of reviewsHeritage Inn San Diego is notably well-positioned, attracting travelers with its convenience and proximity to many prominent attractions like SeaWorld, Mission Beach and San Diego Airport. Guests find it easy to explore the city, thanks to the nearby bus and train stations and the short distances to family-friendly spots and dining options.
Regarding rooms, positive feedback highlights clean bathrooms, comfortable beds and good room sizes. Some rooms even offer pleasant views of the pool or SeaWorld fireworks. However, recurring issues with cleanliness and maintenance, such as outdated furniture, mold and persistent odors, have been noted, requiring significant improvement despite ongoing remodeling efforts.
Cleanliness throughout the property presents a mixed picture. While some guests appreciated the clean bathrooms, new sheets and nightly clean-ups, many encountered filthy conditions, unpleasant odors and maintenance problems. This inconsistency necessitates a stronger focus on housekeeping and upkeep to meet guest expectations consistently.
Staff interactions also vary with many guests praising the team for their friendliness, helpfulness and quick problem-solving, particularly front desk staff like Rosa. Nevertheless, some visitors experienced rudeness and an unhelpful attitude from certain staff members, indicating the need for more consistent and courteous service.
Connectivity at the hotel can be unreliable with most guests facing issues with weak and unstable wifi signals, despite some reports of decent service. The presence of a pool and jacuzzi is frequently appreciated, though occasional cleanliness issues and unexpected closures sometimes mar the experience.
The beds receive mixed reviews as well; many guests found them comfortable, while others encountered significant issues like lumpy mattresses, insufficient pillows and cleanliness concerns. Overall, improvements in bed quality and room comfort are needed to ensure guest satisfaction.
In summary, Heritage Inn San Diego offers a prime location and friendly staff but struggles with consistent room cleanliness, maintenance and reliable wifi. The pool is a positive feature when well-maintained and there are ongoing efforts to improve guest comfort, but significant work remains to address the broader range of guest concerns.
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Regarding rooms, positive feedback highlights clean bathrooms, comfortable beds and good room sizes. Some rooms even offer pleasant views of the pool or SeaWorld fireworks. However, recurring issues with cleanliness and maintenance, such as outdated furniture, mold and persistent odors, have been noted, requiring significant improvement despite ongoing remodeling efforts.
Cleanliness throughout the property presents a mixed picture. While some guests appreciated the clean bathrooms, new sheets and nightly clean-ups, many encountered filthy conditions, unpleasant odors and maintenance problems. This inconsistency necessitates a stronger focus on housekeeping and upkeep to meet guest expectations consistently.
Staff interactions also vary with many guests praising the team for their friendliness, helpfulness and quick problem-solving, particularly front desk staff like Rosa. Nevertheless, some visitors experienced rudeness and an unhelpful attitude from certain staff members, indicating the need for more consistent and courteous service.
Connectivity at the hotel can be unreliable with most guests facing issues with weak and unstable wifi signals, despite some reports of decent service. The presence of a pool and jacuzzi is frequently appreciated, though occasional cleanliness issues and unexpected closures sometimes mar the experience.
The beds receive mixed reviews as well; many guests found them comfortable, while others encountered significant issues like lumpy mattresses, insufficient pillows and cleanliness concerns. Overall, improvements in bed quality and room comfort are needed to ensure guest satisfaction.
In summary, Heritage Inn San Diego offers a prime location and friendly staff but struggles with consistent room cleanliness, maintenance and reliable wifi. The pool is a positive feature when well-maintained and there are ongoing efforts to improve guest comfort, but significant work remains to address the broader range of guest concerns.
Hotel near Golf Courses
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Cheap Hotel
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
The Heritage Inn San Diego enjoys a highly praised location that appeals to travelers for its convenience and proximity to numerous attractions. Positioned near SeaWorld, Mission Beach and the San Diego Airport, the hotel offers easy access to many of the city's highlights. Guests frequently note the hotel's closeness to shops, restaurants, grocery stores and various dining options, making it a practical choice for those who wish to explore without venturing far.
The area surrounding the hotel provides good connectivity, including nearby bus and train stations, which facilitate effortless movement around San Diego. Visitors also appreciate the short distance to family-friendly spots like Petco Park and Old Town, as well as the opportunity to see fireworks from SeaWorld.
Despite some feedback about the neighborhood being a bit run-down, the overall consensus is that the location’s benefits far outweigh any drawbacks, making it a suitable base for exploring the vibrant cityscape of San Diego.
The rooms at Heritage Inn San Diego receive mixed feedback from guests. On a positive note, some guests found the rooms clean, noting features such as comfortable beds and good room sizes. The option to choose from different rooms was appreciated and some rooms offered favorable views, like those overlooking the pool or providing a vantage point for Sea World fireworks. Moreover, the presence of clean bathrooms and the accessibility of the hotel were highlighted as positive aspects.
However, many reviews indicate significant issues with room cleanliness and maintenance. Common complaints include old and outdated furniture, mold, cockroaches and persistent odors ranging from mildew to smoke and urine. Issues with the room fixtures, such as broken air conditioners, faulty electrical outlets and leaky faucets, were frequently mentioned. Concerns about dirty carpets, damp floors, sticky surfaces and bedding with stains or traces of previous guests were also prevalent. Additionally, several guests reported problems with room keys, doors and showers.
Despite ongoing remodeling efforts, numerous areas in the rooms still require TLC and substantial upgrades to meet guest expectations. Overall, while some aspects of the rooms are satisfactory, significant improvements are needed to address the widespread maintenance and cleanliness issues.
The reviews of Heritage Inn San Diego's beds reveal a mixed experience for guests. On the positive side, several guests found the beds very comfortable and clean with some noting that they were able to rest great. It's also mentioned that the hotel has made updates to the beds and certain elements of the rooms, suggesting improvements in guest comfort.
However, many reviews indicate significant issues that guests encountered. There are frequent complaints about uncomfortable, lumpy and outdated mattresses with some guests waking up with aches due to hard or sagging mattresses. Pillows are often described as worn out, uncomfortable or insufficient in number. Numerous mentions of bed bugs, dirty bedding with stains and odors and generally old and poorly maintained beds highlight concerns about cleanliness and upkeep.
Overall, it seems that while some improvements have been made, considerable work is needed to address the widespread issues with comfort and cleanliness to ensure a consistently pleasant stay for all guests.
Heritage Inn San Diego presents a mixed reception in terms of cleanliness. Many guests have praised the property for its clean bathrooms, clean rooms and significant features like a great pool and a fantastic location. Visitors also appreciated the recent remodeling efforts, noting clean and updated aspects of the property. The sheets on the beds generally appeared new and clean.
However, a significant portion of reviews highlight several cleanliness issues. Numerous guests have reported filthy conditions such as dirty floors, old and smelly rooms, grimy carpets and bathrooms that were subpar and at times infested with cockroaches and other pests. Some rooms had an unpleasant odor, ranging from a musty smell to the scent of dog urine or cigarette smoke. Additionally, issues like leaking AC units, plumbing problems and a general lack of maintenance were common, making the rooms feel outdated and unappealing.
While there are bright spots regarding cleanliness at Heritage Inn San Diego, such as some guests praising the cleanliness of their rooms and appreciating nightly clean-ups, the pervasive negative aspects reported by various guests indicate a need for a greater emphasis on housekeeping and maintenance.
Heritage Inn San Diego garners mixed reviews about its staff. On a positive note, many guests have praised the team for their friendliness and willingness to assist. Rosa at the front desk receives frequent commendations for her excellent customer service. Morning shift employees are often highlighted for their friendliness and the front desk clerks are generally described as friendly, helpful and informative. Guests appreciate the prompt responses and immediate resolutions to their issues, particularly from the front desk and housekeeping teams, who are noted to be very accommodating.
The staff's ability to be polite, welcoming and helpful enhances the overall experience for many visitors with security staff also being recognized for making guests feel safe and secure. Despite these positive interactions, some guests have encountered less favorable experiences. There are instances of reports of rudeness and dismissiveness, particularly from certain front desk clerks. Additionally, several reviews mentioned staff being unhelpful and not knowledgeable about the area.
While many reviews highlight commendable service and great staff, the inconsistent experiences indicate areas where improvement is needed to ensure all guests receive the same level of excellent service.
At Heritage Inn San Diego, connectivity can be a mixed experience. While some guests have found the wifi to work well, they are in the minority. The majority of reviews point out issues such as weak signals, unstable connections and instances where the wifi didn’t work at all. Despite some mentions of decent internet speed and the presence of free wifi, many guests have faced difficulties with poor or non-existent service. The hotel seems to be undergoing wifi updates, but this has led to service being out at times. On a brighter note, rooms come equipped with small fridges and guests are able to enjoy the Sea World fireworks from the comfort of their rooms.
Heritage Inn San Diego offers a pool and jacuzzi that are frequently praised by guests. Many have highlighted the pool as being a nice place to relax with some specifically describing it as great and cool. The location of the pool also adds to the overall appeal of the hotel. However, there are occasional mentions of cleanliness issues with some guests finding the pool dirty at times or describing it as green. There were also periodic reports of the pool being closed without prior warning and the hot tub not working. Despite these inconsistent experiences, when maintained well, the pool area can serve as a pleasant spot for relaxation.
The Heritage Inn San Diego offers a variety of pool-related experiences for its guests. Many visitors have praised the hotel pool, describing it as clean, nice and even superb. Overall, the hotel itself is noted for its cleanliness, which extends to the pool area. However, some guests encountered issues such as the pool being closed without warning or the occasional dirty pool. The hot tub by the pool also faced some maintenance challenges, including not working at times. Despite these occasional setbacks, the pool remains a commendable feature of the hotel for many visitors.
Location Show Map
Location
The area surrounding the hotel provides good connectivity, including nearby bus and train stations, which facilitate effortless movement around San Diego. Visitors also appreciate the short distance to family-friendly spots like Petco Park and Old Town, as well as the opportunity to see fireworks from SeaWorld.
Despite some feedback about the neighborhood being a bit run-down, the overall consensus is that the location’s benefits far outweigh any drawbacks, making it a suitable base for exploring the vibrant cityscape of San Diego.
Rooms
However, many reviews indicate significant issues with room cleanliness and maintenance. Common complaints include old and outdated furniture, mold, cockroaches and persistent odors ranging from mildew to smoke and urine. Issues with the room fixtures, such as broken air conditioners, faulty electrical outlets and leaky faucets, were frequently mentioned. Concerns about dirty carpets, damp floors, sticky surfaces and bedding with stains or traces of previous guests were also prevalent. Additionally, several guests reported problems with room keys, doors and showers.
Despite ongoing remodeling efforts, numerous areas in the rooms still require TLC and substantial upgrades to meet guest expectations. Overall, while some aspects of the rooms are satisfactory, significant improvements are needed to address the widespread maintenance and cleanliness issues.
Beds
However, many reviews indicate significant issues that guests encountered. There are frequent complaints about uncomfortable, lumpy and outdated mattresses with some guests waking up with aches due to hard or sagging mattresses. Pillows are often described as worn out, uncomfortable or insufficient in number. Numerous mentions of bed bugs, dirty bedding with stains and odors and generally old and poorly maintained beds highlight concerns about cleanliness and upkeep.
Overall, it seems that while some improvements have been made, considerable work is needed to address the widespread issues with comfort and cleanliness to ensure a consistently pleasant stay for all guests.
Cleanliness
However, a significant portion of reviews highlight several cleanliness issues. Numerous guests have reported filthy conditions such as dirty floors, old and smelly rooms, grimy carpets and bathrooms that were subpar and at times infested with cockroaches and other pests. Some rooms had an unpleasant odor, ranging from a musty smell to the scent of dog urine or cigarette smoke. Additionally, issues like leaking AC units, plumbing problems and a general lack of maintenance were common, making the rooms feel outdated and unappealing.
While there are bright spots regarding cleanliness at Heritage Inn San Diego, such as some guests praising the cleanliness of their rooms and appreciating nightly clean-ups, the pervasive negative aspects reported by various guests indicate a need for a greater emphasis on housekeeping and maintenance.
Staff
The staff's ability to be polite, welcoming and helpful enhances the overall experience for many visitors with security staff also being recognized for making guests feel safe and secure. Despite these positive interactions, some guests have encountered less favorable experiences. There are instances of reports of rudeness and dismissiveness, particularly from certain front desk clerks. Additionally, several reviews mentioned staff being unhelpful and not knowledgeable about the area.
While many reviews highlight commendable service and great staff, the inconsistent experiences indicate areas where improvement is needed to ensure all guests receive the same level of excellent service.
Wi-Fi
Pool
Outdoor Pool
Yes, Heritage Inn San Diego has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Heritage Inn San Diego.
No, Heritage Inn San Diego doesn't allow dogs.
No, parking facilities aren't available at Heritage Inn San Diego.
No, Heritage Inn San Diego doesn't have a gym.
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Resort in San Diego
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From $196
