Holiday Inn Express San Diego Airport-Old Town by IHG
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Holiday Inn Express San Diego Airport-Old Town by IHG, mainly receives positive feedback from its guests across various aspects of the stay. The location stands out prominently, offering quick access to San Diego International Airport along with a complimentary airport shuttle service. Its strategic positioning near major attractions like Old Town, the San Diego Zoo, Sea World and the Marine Corps Recruit Depot (MCRD) makes it an ideal choice for both leisure and business travelers, despite occasional highway noise.
Guests have a favorable impression of the complimentary breakfast, praising the variety and quality of options, including hot dishes like omelets, pancakes and Cinnabons. The cleanliness of the breakfast area and the friendliness of the staff, particularly Dolores, receive specific commendations. There were minor concerns about limited and repetitive choices, but the overall sentiment is positive.
Cleanliness and room comfort are frequently highlighted with guests appreciating the modern, well-kept decor and spacious accommodations. The beds garner mixed reviews; while many find them extremely comfortable, there are mentions of hard or lumpy mattresses. Clean rooms, equipped with convenient amenities like microwaves, fridges and Keurig coffee makers, enhance the stay.
The staff consistently receive high praise for their professionalism, helpfulness and friendliness, contributing significantly to the overall positive guest experience. Shuttle service, managed by friendly and responsive drivers, is noted as a significant convenience, presenting a cost-effective travel option to local attractions.
Free Wi-Fi generally meets guests' expectations, despite occasional slow connections. The pool, while sometimes chilly, is appreciated for its cleanliness and provides a pleasant relaxation area.
Parking options include both complimentary and paid spaces with the gated parking garage receiving positive remarks for its security despite its tight layout. Accessibility features such as wheelchair ramps and accommodating staff further improve the experience for guests with disabilities.
In summary, the Holiday Inn Express San Diego Airport-Old Town delivers a predominantly positive guest experience, marked by its excellent location, friendly staff, high standards of cleanliness and convenient amenities. While minor areas for improvement exist, the overall feedback indicates a comfortable and enjoyable stay for most visitors.
Categories
Guests have a favorable impression of the complimentary breakfast, praising the variety and quality of options, including hot dishes like omelets, pancakes and Cinnabons. The cleanliness of the breakfast area and the friendliness of the staff, particularly Dolores, receive specific commendations. There were minor concerns about limited and repetitive choices, but the overall sentiment is positive.
Cleanliness and room comfort are frequently highlighted with guests appreciating the modern, well-kept decor and spacious accommodations. The beds garner mixed reviews; while many find them extremely comfortable, there are mentions of hard or lumpy mattresses. Clean rooms, equipped with convenient amenities like microwaves, fridges and Keurig coffee makers, enhance the stay.
The staff consistently receive high praise for their professionalism, helpfulness and friendliness, contributing significantly to the overall positive guest experience. Shuttle service, managed by friendly and responsive drivers, is noted as a significant convenience, presenting a cost-effective travel option to local attractions.
Free Wi-Fi generally meets guests' expectations, despite occasional slow connections. The pool, while sometimes chilly, is appreciated for its cleanliness and provides a pleasant relaxation area.
Parking options include both complimentary and paid spaces with the gated parking garage receiving positive remarks for its security despite its tight layout. Accessibility features such as wheelchair ramps and accommodating staff further improve the experience for guests with disabilities.
In summary, the Holiday Inn Express San Diego Airport-Old Town delivers a predominantly positive guest experience, marked by its excellent location, friendly staff, high standards of cleanliness and convenient amenities. While minor areas for improvement exist, the overall feedback indicates a comfortable and enjoyable stay for most visitors.
Hotel with Parking
The hotel provides various parking options, including complimentary and paid choices, with a gated parking garage that adds security, although some reviews note tight spaces.
EV charging stations
Hotel with EV Charging Stations
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Holiday Inn Express San Diego Airport-Old Town boasts an excellent location that appeals to a wide variety of guests. Its proximity to the San Diego International Airport makes it a convenient option for travelers needing quick access to flights and the complimentary airport shuttle service enhances this convenience. The hotel is situated near the freeway, facilitating smooth travel to various parts of the city.
The position right on the edge of Old Town provides guests with the opportunity to easily explore this historic area with many attractions and dining options just a short walk away. The hotel's strategic location also offers easy access to major San Diego attractions such as the San Diego Zoo, Sea World and the Marine Corps Recruit Depot (MCRD).
While the location's close proximity to a busy highway may introduce some noise, the convenience of being centrally located to most of San Diego's top sights and the availability of free shuttles to key destinations compensate well for this. Overall, the hotel’s location is lauded for facilitating easy sightseeing, dining and transit options, making it an appealing choice for both leisure and business travelers.
Guests at the Holiday Inn Express San Diego Airport-Old Town had a generally positive experience with the hotel's breakfast offerings. Many appreciated the complimentary breakfast, highlighting it as a good way to start the day. Reviewers frequently mentioned that the breakfast was delicious and offered a variety of options, including hot items like omelets, pancakes and sandwiches, as well as fresh fruit and coffee. Some particularly enjoyed the pancakes and Cinnabons, which were a hit with kids.
Several guests praised the breakfast for being plentiful and convenient with a good balance of hot and cold food and beverages. The breakfast area and staff received commendations for their cleanliness and politeness with Dolores from the breakfast room noted for her friendliness.
However, not all feedback was positive. A few guests mentioned that the breakfast choices were limited and repetitive with some days offering fewer options of lesser quality. Disposable cutlery and the same menu every day were minor points of contention for some.
Overall, the breakfast at this hotel was seen as a positive feature, providing sufficient variety and quality to meet the expectations of most visitors, while a few found room for improvement.
The rooms at Holiday Inn Express San Diego Airport-Old Town seem to strike a positive chord with guests, consistently praised for being clean and spacious. Many reviews highlight the rooms’ cleanliness with some describing them as immaculate and well-kept. The decor in the rooms is often noted as being modern and beautiful with several mentions of recent renovations bringing a fresh and updated feel to the accommodations.
Comfort is another recurring theme with many guests appreciating the comfortable beds and soft sheets. The amenities, including a microwave, fridge and Keurig coffee maker, add to the convenience and overall positive guest experience.
However, the size and soundproofing of the rooms seem to vary. While many guests enjoyed the spaciousness, others found their rooms to be small and noisy, particularly those located near the freeway or the check-in area. Noise reduction features such as windows help somewhat, but proximity to the highway can still be a drawback.
Overall, the rooms at this hotel receive high marks for their cleanliness and comfort, enhanced by modern updates and essential amenities. The main downsides mentioned include potential noise issues and occasional room size discrepancies.
The beds at the Holiday Inn Express San Diego Airport-Old Town by IHG, generally receive mixed reviews from guests. On a positive note, many guests praise the beds for being comfortable with some describing them as the most comfortable beds and pillows ever. Comfy beds, good pillows and blankets are a common highlight, contributing to a cozy and restful experience. The spacious beds also add to the overall comfort for many people.
However, not all guests share this sentiment. Several reviews mention that the beds were either hard or lumpy and in some cases, super uncomfortable. Issues like creaky, old or broken-down mattresses have also been raised. Some guests pointed out the need for bedding improvements and noted that the quality of comfort varied from room to room. Despite these drawbacks, the hotel seems to have provided satisfactory bed experiences for many visitors, making it an overall comfortable stay for those who were fortunate to receive better-maintained beds.
Holiday Inn Express San Diego Airport-Old Town by IHG consistently impresses guests with its high standards of cleanliness and comfort. Many describe their rooms as very clean, spacious and pleasant-smelling, which include tidy bathrooms and modern furnishings. The property is noted for being well-maintained with no significant issues reported about room conditions. The staff is frequently mentioned as friendly and helpful, contributing to the overall positive experience.
Guests appreciate the spotless condition of the hotel and have highlighted how well it is organized and kept. It stands out as one of the cleanest Holiday Inn Express properties they have stayed at. Although there are rare mentions of missed housekeeping or minor cleaning issues, these appear to be exceptions rather than the norm.
The modern design, combined with the hotel’s clean environment, makes it a comfortable stay for travelers. The convenience of amenities, such as a shuttle service to local attractions, further enhances the guest experience, making this hotel a reliable choice for visitors seeking cleanliness and comfort.
The 'Holiday Inn Express San Diego Airport-Old Town by IHG' stands out for its exceptional staff who receive high praise from guests. Visitors consistently describe the staff as friendly, helpful, pleasant and accommodating. Keywords such as super friendly, very polite and professional frequently arise in the reviews, highlighting the warm reception guests experience from the moment they check in to the moment they check out. Specific staff members, including Art at the front desk, Elijah and Dolores in the breakfast room, receive special mentions for their courteous and accommodating service.
The shuttle service provided by the hotel also garners positive remarks, noted as being excellent and a huge time and money saver. Guests appreciate the service's responsiveness and the hands-on assistance from the shuttle drivers. Despite a few isolated incidents where staff demeanor was not as expected, the overwhelming sentiment is of exceptional customer service.
Front desk staff and the housekeeping team are often praised for their warm attitudes and professionalism, making guests feel welcomed and comfortable. Overall, the staff's willingness to go above and beyond is a recurring theme, ensuring that the hotel provides great service and attention to its guests' needs.
The Holiday Inn Express San Diego Airport-Old Town offers complimentary Wi-Fi, which many guests found convenient and functional. A majority of the reviews indicated that the wifi worked well and was satisfactory for their needs. Additionally, the hotel provides plenty of ports and plugs, catering well to guests with multiple electronic devices. However, a few guests experienced slow and unstable connections with one review mentioning the wifi being extraordinarily slow. Some initial difficulties with the sign-in process were also reported. Overall, while most found the internet service adequate, there are occasional lapses in speed and stability.
Though some guests noted that the pool at Holiday Inn Express San Diego Airport-Old Town was sometimes chilly and not always pristine, many others appreciated the facility for its cleanliness and comforting warmth. The pool area received positive remarks for being a pleasant place to relax, offering a great spot to unwind by the water. Despite its somewhat concealed location, the pool area was generally perceived as nice, providing a tranquil environment that several visitors found delightful. Overall, the swimming pool offered a refreshing retreat, making it a well-regarded feature of the hotel for many guests.
Holiday Inn Express San Diego Airport-Old Town offers a variety of parking options, including complimentary and paid options. The gated parking garage provides a secure area that many guests appreciate for its safety. There are adequate spaces available, but it's noted that the parking structure can be quite tight and challenging to navigate. Free parking is available both on the street and within the premises, adding convenience for guests. Some reviews also mention a daily parking fee of $20. Despite the occasional difficulty maneuvering in the small, tight parking area, the overall sentiment about parking is positive with the gated, secure environment being a common highlight.
The 'Holiday Inn Express San Diego Airport-Old Town, an IHG Hotel' receives commendable feedback for its accessibility features. Guests highlight that the hotel is wheelchair accessible and equipped with accessible ramps for the disabled, ensuring ease of movement throughout the facilities. The staff repeatedly receive praise for being helpful and accommodating, enhancing the overall experience for guests with disabilities. The shuttle service also stands out with specific mentions of its helpfulness and excellence, facilitating convenient transportation to and from the airport. The shuttle drivers are noted for their friendliness, contributing positively to the overall accessibility and convenience of the stay.
Location Show Map
Location
The position right on the edge of Old Town provides guests with the opportunity to easily explore this historic area with many attractions and dining options just a short walk away. The hotel's strategic location also offers easy access to major San Diego attractions such as the San Diego Zoo, Sea World and the Marine Corps Recruit Depot (MCRD).
While the location's close proximity to a busy highway may introduce some noise, the convenience of being centrally located to most of San Diego's top sights and the availability of free shuttles to key destinations compensate well for this. Overall, the hotel’s location is lauded for facilitating easy sightseeing, dining and transit options, making it an appealing choice for both leisure and business travelers.
Breakfast
Several guests praised the breakfast for being plentiful and convenient with a good balance of hot and cold food and beverages. The breakfast area and staff received commendations for their cleanliness and politeness with Dolores from the breakfast room noted for her friendliness.
However, not all feedback was positive. A few guests mentioned that the breakfast choices were limited and repetitive with some days offering fewer options of lesser quality. Disposable cutlery and the same menu every day were minor points of contention for some.
Overall, the breakfast at this hotel was seen as a positive feature, providing sufficient variety and quality to meet the expectations of most visitors, while a few found room for improvement.
Rooms
Comfort is another recurring theme with many guests appreciating the comfortable beds and soft sheets. The amenities, including a microwave, fridge and Keurig coffee maker, add to the convenience and overall positive guest experience.
However, the size and soundproofing of the rooms seem to vary. While many guests enjoyed the spaciousness, others found their rooms to be small and noisy, particularly those located near the freeway or the check-in area. Noise reduction features such as windows help somewhat, but proximity to the highway can still be a drawback.
Overall, the rooms at this hotel receive high marks for their cleanliness and comfort, enhanced by modern updates and essential amenities. The main downsides mentioned include potential noise issues and occasional room size discrepancies.
Beds
However, not all guests share this sentiment. Several reviews mention that the beds were either hard or lumpy and in some cases, super uncomfortable. Issues like creaky, old or broken-down mattresses have also been raised. Some guests pointed out the need for bedding improvements and noted that the quality of comfort varied from room to room. Despite these drawbacks, the hotel seems to have provided satisfactory bed experiences for many visitors, making it an overall comfortable stay for those who were fortunate to receive better-maintained beds.
Cleanliness
Guests appreciate the spotless condition of the hotel and have highlighted how well it is organized and kept. It stands out as one of the cleanest Holiday Inn Express properties they have stayed at. Although there are rare mentions of missed housekeeping or minor cleaning issues, these appear to be exceptions rather than the norm.
The modern design, combined with the hotel’s clean environment, makes it a comfortable stay for travelers. The convenience of amenities, such as a shuttle service to local attractions, further enhances the guest experience, making this hotel a reliable choice for visitors seeking cleanliness and comfort.
Staff
The shuttle service provided by the hotel also garners positive remarks, noted as being excellent and a huge time and money saver. Guests appreciate the service's responsiveness and the hands-on assistance from the shuttle drivers. Despite a few isolated incidents where staff demeanor was not as expected, the overwhelming sentiment is of exceptional customer service.
Front desk staff and the housekeeping team are often praised for their warm attitudes and professionalism, making guests feel welcomed and comfortable. Overall, the staff's willingness to go above and beyond is a recurring theme, ensuring that the hotel provides great service and attention to its guests' needs.
Wi-Fi
Pool
Parking
Accessible
Yes, Holiday Inn Express San Diego Airport-Old Town by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express San Diego Airport-Old Town by IHG.
No, Holiday Inn Express San Diego Airport-Old Town by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express San Diego Airport-Old Town by IHG.
Yes, Holiday Inn Express San Diego Airport-Old Town by IHG has a gym.
Location Show Map
More Options
-
Resort in San Diego
-
From $196
