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Summary of reviewsBest Western Inn & Suites San Diego Zoo - SeaWorld Area receives mostly positive reviews from guests, particularly highlighting several strengths, making it a favorable choice for travelers. The hotel's prime location near popular attractions like SeaWorld, the San Diego Zoo, Old Town and Balboa Park stands out as a key advantage. Its vicinity to major highways and other notable sites, including downtown San Diego and La Jolla, further enhances its convenience, providing an excellent base for various excursions.
The breakfast offerings are highly praised with guests enjoying the variety and quality of options available. The spacious and clean breakfast room, accommodating families with specific kid-friendly areas, adds to a pleasant dining experience. While there are calls for more vegetarian and vegan options, the consensus is that the breakfast is a notable perk.
Rooms are frequently described as clean, spacious and comfortable, appealing particularly to families due to their convenient sizes. Although some minor issues like unpleasant smells, moisture problems and noise from highway-facing rooms were noted, most guests find the facilities well-maintained and suitable for a pleasant stay.
Cleanliness is a strong point for the hotel with guests appreciating the tidy rooms and comfortable beds. The property is described as generally clean and well-kept, despite a few inconsistent maintenance remarks about specific areas like carpets and water drainage.
The staff's friendliness and helpfulness contribute significantly to a positive experience. Guests often commend the welcoming nature of the employees and their responsiveness with personalized attention from individuals like Andrew, the manager, enhancing the overall stay.
Families find the hotel particularly accommodating with spacious room setups and amenities like bunk beds. The pool and hot tub are family favorites, providing a refreshing and enjoyable experience for both adults and children. The breakfast's popularity with younger guests further confirms the family-friendly environment.
While parking options receive mixed reviews due to the high daily fees and small spaces, street parking offers an alternative. Additionally, the bed experience is generally positive with many guests appreciating the comfort, although improvements are needed for ancillary bedding like sofa beds and pillows.
Overall, the Best Western Inn & Suites San Diego Zoo - SeaWorld Area offers a convenient and enjoyable stay, especially for families and those looking to explore San Diego's top attractions. Despite some areas needing attention, the hotel's strengths in location, service, cleanliness and family accommodations make it a recommended choice. Show more
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Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
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Guest Reviews
7.1
Good
Location
Situated in a prime geographical area, Best Western Inn & Suites San Diego Zoo - SeaWorld Area boasts an excellent location that makes it an ideal choice for travelers seeking convenience and accessibility. Visitors frequently highlight the hotel's close proximity to popular attractions like SeaWorld, the San Diego Zoo, Old Town and Balboa Park. This advantageous location is especially perfect for families looking to maximize their time visiting San Diego's top spots without the hassle of long commutes.
The hotel's surroundings are not only close to major theme parks but also conveniently near downtown San Diego and La Jolla, making it a strategic base for a variety of excursions. Guests appreciate the ease with which they can access highways and other tourist destinations.
In addition to the prime location, reviewers often commend the property for its spacious rooms and attentive staff. The welcoming nature of the hotel's employees, along with a good breakfast offering and comfortable rooms, contribute to an overall pleasant stay. All these factors make it a highly recommended option for those planning to explore San Diego's attractions.
Breakfast
The breakfast at Best Western Inn & Suites San Diego Zoo -SeaWorld Area garners positive feedback from guests. Many reviews highlight the breakfast as a notable plus, often described as great, fantastic and very good. Guests appreciate the variety of options available, including many hot items, which adds to the overall satisfaction. The clean and large breakfast room contributes to a pleasant dining experience, especially with dedicated areas for families, evidenced by kids enjoying mini waffles.
Despite occasional comments about the need for more vegetarian or vegan-friendly options and some chaos during peak hours, most guests find the breakfast sufficient and satisfying. The inclusion of a continental breakfast close to local attractions is another aspect guests enjoy. Overall, consistent comments about the breakfast's quality, variety and abundance suggest it is exceptional, making it a significant perk for visitors.
Rooms
The Best Western Inn & Suites San Diego Zoo - SeaWorld Area receives mostly positive feedback for its rooms. Guests frequently mention the rooms being clean, spacious and comfortable, which contributes significantly to an enjoyable stay. Families find the room sizes convenient and the beds are generally comfortable. However, there are several minor issues that guests have pointed out. Some rooms have had unpleasant smells, ranging from moldy to old odors and a few have experienced moisture problems. Additionally, a tiny fridge that freezes everything and the lack of room safes have been noted. Rooms facing the highway can be noisy and the sofa beds may not provide the best comfort. Despite some shortcomings, most guests appreciate the clean and well-maintained facilities, making it a suitable choice for both families and individual travelers.
Beds
At the Best Western Inn & Suites San Diego Zoo - SeaWorld Area, the bed experience varies among guests. Many reviewers found the beds to be comfortable with some highlighting them as very comfortable or comfy. Several guests also appreciated the soft and cozy beds and linens. However, some concerns were raised about other aspects of the bedding. Complaints included lumpy or flat pillows, thin and uncomfortable mattresses and issues with cleanliness, such as stained beds and even a report of finding a syringe. Additionally, the sofa beds received criticism for being uncomfortable and having thin blankets with some guests noting specific defects, such as a slant or burn holes. Overall, while many guests enjoyed a good night's sleep on the main beds, there are areas for improvement in the bedding experience, particularly with the ancillary sofa beds and pillows.
Cleanliness
Nestled in a convenient location, the Best Western Inn & Suites San Diego Zoo-SeaWorld Area offers a commendable level of cleanliness, which is highly praised by guests. Many reviewers highlight the clean rooms and comfortable beds, ensuring a pleasant stay. The property itself is described as clean and nice with several guests noting that everywhere is sparkling clean. Additionally, the room spaces are both clean and comfy, enhancing the overall positive experience.
Guests appreciate the diligent effort of the staff in maintaining the rooms’ cleanliness, frequently mentioned as clean and well-kept. The friendliness of the staff further adds to the property’s appeal. The pool also receives favorable comments for being a nice and refreshing spot, contributing to the overall comfort of visitors.
However, some inconsistencies in maintenance are noted, such as dirty carpets and occasional lapses in cleanliness in specific areas like the sink and water drainage issues. Despite a few remarks about areas needing renovation and sporadic facilities not being cleaned properly, the general consensus leans positively towards the property’s cleanliness and satisfactory service.
Staff
The Best Western Inn & Suites San Diego Zoo - SeaWorld Area generally enjoys favorable reviews regarding its staff. Guests frequently highlight the friendliness and helpfulness of the personnel, noting excellent customer service and responsiveness. Staff members, including those at the front desk and breakfast area, are often described as wonderful, amazing and super helpful, enhancing the overall stay experience. Specific mentions of Andrew, the manager and other individual staff members indicate a positive impact on guests through personalized attention. However, there are occasional criticisms pointing to moments of unhelpfulness or rudeness, particularly at the front desk and during check-in. Despite this, many reviewers appreciate the kind and accommodating nature of the majority of the staff, making the hospitality a notable aspect of their stay.
Pool
The pool area at Best Western Inn & Suites San Diego Zoo - SeaWorld Area is largely appreciated, especially by families with children who find both the pool and hot tub enjoyable. Guests note the overall cleanliness of the pool, although there are occasional concerns about maintenance, specifically mentioning leaves and hair. The heated pool is particularly popular among kids, despite some instances where it felt colder than expected. Overall, the pool and jacuzzi offer a refreshing spot for relaxation, complementing the hotel's notably comfortable mattresses.
Parking
Parking at 'Best Western Inn & Suites San Diego Zoo -SeaWorld Area' has received mixed reviews from guests. Many have noted that parking is available but comes with a relatively high daily fee with some mentioning fees as high as $24 per day. Several guests expressed that these charges should be included in the room rate or be more prominently disclosed on the hotel's booking platforms to avoid surprise fees. The parking spaces themselves have been described as very tight and somewhat difficult to navigate, particularly for larger vehicles. Despite these points, parking on the street remains an alternative for guests who prefer not to incur additional charges.
Family
The Best Western Inn & Suites San Diego Zoo - SeaWorld Area proves to be an ideal choice for families seeking a comfortable and enjoyable stay. Rooms are noted for their spaciousness, catering well to large family groups with setups that can accommodate various needs, including bunk beds. Guests highlight the pool and hot tub as popular with children, making for a delightful and relaxing experience. Breakfast options also received positive remarks from younger guests. Ideal for big families, this hotel facilitates a convenient and pleasant vacation environment, enhancing the overall family-friendly atmosphere. Despite a few hiccups, the overall sentiment towards the hotel remains favorable with its amenities and room configurations standing out as significant advantages for family travel.
3 Star
Best Western Inn & Suites San Diego Zoo - SeaWorld Area is an economical hotel that fulfills its purpose. The location is convenient, making it suitable for travelers visiting the nearby attractions. Guests have found the beds comfortable, which adds to the overall value. However, cleanliness has been pinpointed as an issue and some have noted that the price can feel high for the level of comfort provided. Despite this, it can be a good option for those who don't want to spend much and are looking for a basic stay.
Yes, Best Western Inn & Suites San Diego Zoo -SeaWorld Area has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Best Western Inn & Suites San Diego Zoo -SeaWorld Area.
No, Best Western Inn & Suites San Diego Zoo -SeaWorld Area doesn't allow dogs.
Yes, parking facilities are available at Best Western Inn & Suites San Diego Zoo -SeaWorld Area.
Yes, Best Western Inn & Suites San Diego Zoo -SeaWorld Area has a gym.