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Summary of reviewsHotel Villas Ajijic in Ajijic Chapala, Jalisco, receives predominantly positive reviews, especially for its excellent location, serene atmosphere and close proximity to Lake Chapala. Guests frequently praise the breathtaking views from the rooms and terraces and appreciate being a short walk from the Malecon and downtown Ajijic. The tranquil and picturesque gardens add to the overall appeal with the combination of stunning landscapes and a calm environment making the location one of the hotel's strongest features.
The breakfast offerings at the hotel are another highlight, consistently receiving compliments for being delicious, homemade and substantial. Featuring chilaquiles, eggs, beans, pancakes, fruits and beverages, the breakfast is well-prepared and served in a cozy, relaxing atmosphere. Despite a few comments about a limited menu and repetition, the quality and presentation of the breakfast leave many guests satisfied.
The rooms offer mixed experiences but are generally praised for being spacious, clean and well-equipped with functional kitchenettes and comfortable beds. Some guests enjoyed the cozy atmosphere and amenities, though there are noted issues such as dated décor, inconsistent hot water and inadequate air conditioning. Despite these concerns, efforts in renovation and maintenance are evident in some areas, providing a balance of rustic charm and comfort, although improvements are still needed.
Cleanliness at Hotel Villas Ajijic receives varied feedback. While many guests commend the clean rooms, linens and gardens, there are occasional reports of dirty pools, soap residue and insects. The disciplined cleaning service and the attentiveness of the staff are positively noted, despite some areas needing better maintenance.
The staff is highlighted for their friendliness and hospitality, significantly enhancing the guest experience. Excellent service from management and housekeeping stands out. However, the reception staff receive frequent criticism for their unfriendly demeanor, suggesting a need for better training and professionalism in this area.
Family-friendliness is another strength of the hotel with a cozy atmosphere and amenities catering well to children and families. Although noise from crying babies and concerns about metal beds' suitability are mentioned, the hotel remains a preferred choice for families seeking a quiet retreat.
The hotel's WiFi service is inconsistent with some guests experiencing good connectivity while others face stability issues and weak signals. Similarly, the outdoor pools, especially the heated ones, are popular for their comfort and beautiful views despite some minor cleanliness concerns in smaller pools.
In conclusion, Hotel Villas Ajijic offers a charming retreat with its excellent location, delicious breakfast and family-friendly environment. Although some areas require improvements in room conditions, cleanliness and staff professionalism at reception, the overall experience remains positive with many guests appreciating the hotel's serene ambiance and natural beauty.
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