SureStay Plus Hotel by Best Western Near SeaWorld San Antonio

San Antonio , , 143 Richland Hills Dr (Show on Map)
7.4
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsPositive reviews highlighted the comfortable rooms with modern furnishings, cleanliness and convenient location near SeaWorld San Antonio. Guests appreciated the friendly and helpful staff, complimentary breakfast with a variety of options and the outdoor pool and hot tub that provided a relaxing way to unwind after a long day. The hotel's affordable price point was also praised, making it an ideal choice for travelers on a budget. In summary, while not perfect, the SureStay Plus Hotel by Best Western Near SeaWorld San Antonio provides a comfortable and affordable option for those looking for a short stay close to popular attractions.
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Categories
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool

  Heated Pool    Indoor Pool  

Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Suite with Three Queen beds The unit has 3 beds.

King Suite with Roll - In Shower - Disability Access This suite offers a TV. The unit has 2 beds.

King Room with Sofabed The unit has 1 bed.

Queen Suite with Two Queen Beds The unit offers 2 beds.

King Room The unit offers 1 bed.

Queen Room with Two Queen Beds The unit has 2 beds.

King Suite with Bath Tub - Disability Access This suite features a TV. The unit has 2 beds.

Deluxe Queen Suite The unit offers 3 beds.

Family Room - Disability Access The unit has 2 beds.

Family Room - Disability Access The unit has 2 beds.

Basic Triple Room with Shared Bathroom The unit offers 3 beds.

About SureStay Plus Hotel by Best Western Near SeaWorld San Antonio
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Guest Reviews
7.4
Good
Location
The SureStay Plus Hotel by Best Western Near SeaWorld San Antonio is a hotel that offers a great location for its guests with easy access to the airport, Lackland AFB, tourist attractions such as seaworld and the zoo and lots of restaurants and stores. Guests loved how everything was within easy reach and how the parking lot was well-lit and easily accessible. The hotel is also in a great area, which is quiet despite being in a busy location. Additionally, it's very convenient to restaurants and shopping malls and some stores are within walking distance. All in all, the location of this hotel proved to be its biggest advantage.
Breakfast
One of the highlights of staying at the SureStay Plus Hotel by Best Western Near SeaWorld San Antonio is the delicious, filling breakfast which has saved guests money. The continental breakfast is great with hot coffee available 24/7. Despite some negative reviews of the property overall, the location and breakfast are consistently praised by guests. The breakfast area is always clean and well-stocked with excellent options including omelettes and turkey sausage. Some guests even received brown bags each morning with fruit, muffins and more. Unfortunately, due to COVID-19, the hotel only offered breakfast bags during the weekdays. Regardless, the breakfast options were generally well-liked and appreciated with a few exceptions such as the coffee making some guests ill. All in all, the breakfast is definitely a perk of staying at this hotel.
Rooms
The SureStay Plus Hotel by Best Western Near SeaWorld San Antonio is a spacious hotel with a great location, offering clean and comfortable rooms. While some reviews mentioned wear and tear and the need for updates, many guests appreciated the size of the rooms. However, some rooms had cleanliness issues such as stained bedding and dirty floors. Additionally, some guests experienced broken or outdated features, such as broken tiles and uncomfortable beds. On the positive side, many guests enjoyed their stay and found the beds and rooms comfortable, particularly those in quiet rooms. The hotel also offered breakfast for some guests and had friendly staff, though some guests noted slow service due to a short staff. Overall, while the hotel could benefit from updates, it still provided a comfortable and convenient stay.
Beds
The SureStay Plus Hotel by Best Western Near SeaWorld San Antonio has received many positive reviews for its comfortable beds. Guests have praised the comfy and clean beds with some mentioning the fluffy pillows. Some rooms even have three beds, perfect for families or larger groups. The location of the hotel is also great and guests appreciate the nice pool area. While a few reviewers had issues with unsatisfactory beds or dirty linens, overall, the bed comfort was a highlight of the hotel. The staff is also noted for their hospitality and friendliness. If you're planning a trip to San Antonio and looking for a comfortable sleep, the SureStay Plus Hotel is a good choice.
Cleanliness
While some guests complained about the cleanliness of SureStay Plus Hotel by Best Western Near SeaWorld San Antonio, others had a positive experience with a very clean hotel, inside and out. The indoor pool and spa were well-kept and the breakfast was enjoyable. Many guests noted the location was great, but some found issues with the outdated facilities and old stains on blankets. Despite some complaints, many guests felt that the rooms were spacious and comfortable and the staff were friendly. However, there were consistent reports of dirty carpets, bad smells and even live roaches. Overall, it seems that the cleanliness of the hotel is hit or miss.
Staff
SureStay Plus Hotel by Best Western Near SeaWorld San Antonio is a fantastic hotel with exceptional staff. Guests consistently mention how friendly, kind and professional the staff is. Mr. Patel, the manager and Aiden at the front desk are particularly highlighted for their excellent service. The staff is accommodating, welcoming and courteous towards guests. The hotel also has a great breakfast spread with excellent customer service. Some guests mention issues with rude or unprofessional staff, but these experiences appear to be rare. Overall, the staff is a standout feature of the hotel, making guests feel welcome and comfortable throughout their stay.
Pool
Although some guests had negative experiences with the pool at SureStay Plus Hotel by Best Western Near SeaWorld San Antonio, others had a pleasant time. A few guests mentioned that the pool had too many chemicals or was cold, but most had favorable words about the pool. Some guests described the pool area as "nice" and "well-kept," while others appreciated the indoor pool as a rainy day activity. However, several guests criticized the pool for being "filthy" or "cloudy," and a few noted that the hot tub had "nasty foam" or was discolored. One guest even had to deal with their child eating a chlorine tablet they found near the pool. Nonetheless, most guests had a satisfactory experience in the pool, but make sure to check reviews before making your reservation to avoid disappointment.
Parking
When it comes to parking at SureStay Plus Hotel by Best Western Near SeaWorld San Antonio, guests have had mixed experiences. Some have reported incidents of vehicle break-ins, but the hotel staff has been helpful in these situations and even caught one incident on camera. However, many guests have had positive experiences with the hotel's parking lot. The lot is well lit and easily accessible, making guests feel safe. Some guests have also noted that they appreciated the option for semi truck parking. Overall, while there have been some instances of vehicle break-ins, the hotel has taken measures to improve safety and most guests have had good experiences with the parking.
Family
The SureStay Plus Hotel by Best Western Near SeaWorld San Antonio is a great choice for families looking for a fun vacation. The indoor pool and hot tub are perfect for entertaining kids, especially on unpredictable Texas weather days. The hotel also keeps swimming aids like noodles and floats for kids. The family rooms are spacious and comfortable, providing a pleasant stay for families. Plus, it's easy to shop, dine and visit theme parks as the hotel is accessible to stores, restaurants and theme parks. However, if you're a couple, this may not be the ideal choice as it is a busy family-friendly hotel with noise from kids running around. Some negative reviews mentioned a lack of cleanliness in the pool, which caused disappointment for some families. Also, travelers brought to notice that the hotel provides only two towels for families of four. Despite that, many guests overall feel that the SureStay Plus Hotel by Best Western Near SeaWorld San Antonio is good for families to have a memorable vacation.
3 Star
Based on guest reviews, the SureStay Plus Hotel by Best Western Near SeaWorld San Antonio is a decent budget option for travelers. While some guests found the hotel to be overpriced, others had a comfortable stay and enjoyed the general facilities and services provided. The hotel offers basic amenities and is suitable for a short stay or last minute trip, but some guests warned against staying here and advised finding alternative accommodation. Despite mixed reviews, the hotel is rated three stars and may be a viable option for those looking for an affordable stay near SeaWorld San Antonio.
Accessible
The SureStay Plus Hotel by Best Western Near SeaWorld San Antonio is a great option for travelers with disabilities. According to guest reviews, the front desk staff are accommodating and willing to assist with anything guests need. The property is easily accessible, making it simple to move around the hotel and get to your room. It's also conveniently located close to restaurants, theme parks and stores. While one guest experienced issues with their room, including broken shower seats and vanity lights, the hotel offers an indoor pool that offers the ability to lower one in. However, those with breathing issues may want to consider another option. Overall, the SureStay Plus Hotel is a solid choice for travelers with disabilities.
Indoor Pool
The indoor pool at SureStay Plus Hotel by Best Western Near SeaWorld San Antonio has received some great reviews from guests! Although some found the temperature a bit cold, others found it just right. The hot tub was also appreciated with guests saying it was a great way to relax. Families with kids especially loved the indoor pool and the fact that it's available even when it's raining outside. The pool is also accessible for guests with disabilities, adding to the overall inclusivity of the hotel. If you're looking for a place to relax and enjoy a swim, the indoor pool at this hotel is definitely worth checking out!

Yes, SureStay Plus Hotel by Best Western Near SeaWorld San Antonio has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at SureStay Plus Hotel by Best Western Near SeaWorld San Antonio.

No, SureStay Plus Hotel by Best Western Near SeaWorld San Antonio doesn't allow dogs.

Yes, parking facilities are available at SureStay Plus Hotel by Best Western Near SeaWorld San Antonio.

Yes, SureStay Plus Hotel by Best Western Near SeaWorld San Antonio has a gym.
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