Holiday Inn Express & Suites San Antonio Brooks City Base, an IHG Hotel

San Antonio , , 8222 City Base Landing (Show on Map)
8.2
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Holiday Inn Express & Suites San Antonio Brooks City Base, an IHG Hotel, is a top choice for those looking for comfortable and enjoyable accommodations. The staff receives high praise for their warm and accommodating demeanor. Although there may have been some minor issues such as towels running low, guests generally found their stay to be quite enjoyable. While some found their experience to be average, most appreciated the hotel's location and friendly staff. Overall, this hotel is recommended for anyone seeking a pleasant stay in San Antonio.
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Categories
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
3-Star Hotel
Room Types
Double Room Cable TV is provided in this room. There are also a microwave and refrigerator.

King Room - Disability Access Featuring larger doorways and hand rails, this accessible room also provides cable TV. There are also a microwave and refrigerator.

King Room - Hearing Accessible Hearing accessible features are installed. Cable TV is provided in this room. There are also a microwave and refrigerator.

King Room Cable TV is provided in this room. There are also a microwave and refrigerator.

Queen Room with Two Queen Beds Cable TV is provided in this room. There are also a microwave and refrigerator.

Two Queen Beds - Hearing Accessible Hearing accessible features are installed. Cable TV is provided in this room. There are also a microwave and refrigerator.

King Suite - Hearing Accessible Hearing accessible features are installed. Cable TV is provided in this room. There are also a microwave and refrigerator.

Queen Suite - Hearing Accessible Hearing accessible features are installed. Cable TV is provided in this room. There are also a microwave and refrigerator.

King Suite Cable TV is provided in this room. There are also a microwave and refrigerator.

Twin Room - Mobility Access/Hearing Accessible The unit has 2 beds.

Suite with Two Beds - Non-Smoking

Executive Double Room with Two Double Beds - Non-Smoking The unit offers 2 beds.

About Holiday Inn Express & Suites San Antonio Brooks City Base, an IHG Hotel
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Guest Reviews
8.2
Very Good
Location
Holiday Inn Express & Suites San Antonio Brooks City Base, an IHG Hotel, boasts a convenient and easily accessible location surrounded by ample free parking. Guests rave about the friendly and accommodating staff and its close proximity to downtown. The hotel sits right off the highway, making it a perfect location for business or leisure travel. Nearby stores, restaurants and malls make it a reasonable and good location for shopping or grabbing a bite to eat. The facility is well-lit and safe, although some guests noted that the immediate area could be busier with more street lighting. All in all, the convenient location and friendly staff make this hotel an excellent stay for those needing to be close to everything San Antonio has to offer.
Breakfast
Based on guest reviews, the breakfast at the Holiday Inn Express & Suites San Antonio Brooks City Base is a mixed bag. Some guests loved the breakfast, describing it as great, delicious, fresh and with very good eggs. Others found it basic, difficult due to Covid or not that good. Some guests were disappointed by the limited selection, as there was no bacon and some days they only got brown bags. The pandemic also seemed to cause some issues with breakfast service, as it was served late on occasion, causing frustration for some guests. Despite these mixed reviews, the hotel itself seems to have left a positive impression on most guests with clean rooms and friendly staff.
Rooms
If you're looking for a hotel with clean and spacious rooms, look no further than Holiday Inn Express & Suites San Antonio Brooks City Base! Guests have consistently praised the cleanliness and organization of the rooms, along with their comfortable size - some even noting that they're great for families of 4-6 people. The friendly staff also received high marks with many guests citing their kindness and welcoming nature. While a few guests experienced some disappointments, such as out-of-service amenities or noisy rooms, overall the reviews seem positive and recommend the hotel as a great place to stay.
Beds
When it comes to a comfortable night's sleep, the Holiday Inn Express & Suites San Antonio Brooks City Base, an IHG Hotel might not be the best option. Some guests have had negative experiences with the beds provided. According to some reviews, the beds were too thin or too stiff and there were even reports of one bed being comfortable while the other was not. Several guests also mentioned waking up sore after sleeping on the hard beds. The noise level in the hotel also disrupted some guests' sleep with children having to sleep on the floor due to discomfort. Apart from the bed quality, several guests reported stained and dirty bedsheets. Overall, the beds at the hotel seem to be uncomfortable and not up to the standard that guests expect.
Cleanliness
If you're looking for a clean and comfortable hotel in San Antonio, consider the Holiday Inn Express & Suites San Antonio Brooks City Base. Guests consistently rave about how clean and fresh the rooms are, as well as the friendly and accommodating staff. Some guests did mention a need for more intensive cleaning of the restrooms and floors, but overall the hotel is well-maintained. Don't be deterred by a handful of negative reviews mentioning cleanliness issues, as many more guests report a super clean experience. The hotel also offers a complimentary breakfast, which guests found delicious. If you're in need of a clean and friendly stay in San Antonio, this hotel is a great option.
Staff
If you're looking for a hotel with friendly and accommodating staff in San Antonio, the Holiday Inn Express & Suites San Antonio Brooks City Base is a great option. Multiple reviewers noted that the front desk staff were friendly and helpful, making check-in and other interactions a breeze. The housekeeping staff also received praise for keeping the rooms clean and tidy.

While there were a few negative comments about rude or unresponsive staff members, these instances were few and far between. Most guests seemed very happy with the level of service they received, especially when it came to the complimentary breakfast and other amenities. Several reviewers noted that the staff went out of their way to make sure that everyone felt comfortable and well taken care of throughout their stay.

Overall, if warm and helpful customer service is a top priority for you when choosing a lodging option, the Holiday Inn Express & Suites San Antonio Brooks City Base is definitely worth checking out.
3 Star
The Holiday Inn Express & Suites San Antonio Brooks City Base, an IHG Hotel, is a great option for those in search of good and pleasant accommodations. It is perfect for a one-night stay, offering a superb experience with a blessing in disguise. The staff is particularly great - friendly and accommodating to all guests. Rooms are clean, although there was a shortage of towels during one guest's stay. Some guests found their experience passable, while others were disappointed with the lack of room service and some found the hotel to be only ok - not great. Despite some of the issues, most guests enjoyed their stay, appreciating the hotel's location and courteous staff.

No, Holiday Inn Express & Suites San Antonio Brooks City Base, an IHG Hotel doesn't have any pool.

Yes, a spa is available at Holiday Inn Express & Suites San Antonio Brooks City Base, an IHG Hotel.

Yes, Holiday Inn Express & Suites San Antonio Brooks City Base, an IHG Hotel welcomes dogs.

No, parking facilities aren't available at Holiday Inn Express & Suites San Antonio Brooks City Base, an IHG Hotel.

No, Holiday Inn Express & Suites San Antonio Brooks City Base, an IHG Hotel doesn't have a gym.
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