This hotel is wheelchair accessible, although there may be limitations. One of the room options, the Deluxe King Room, is wheelchair accessible. Access for disabled travelers is available on request.
This hotel offers a wide range of accessibility features, including a step-free entrance, flat floors, accessible meeting rooms, and accessible bathrooms on the ground floor. It also provides a hydraulic lift for wheelchair users to access the outdoor terrace and has accessible guest rooms with accessible commodes, sinks, lowered towel bars, grab bars, and roll-in showers. Wheelchair-accessible parking, registration desk, spa, fitness center, business center, and pool are available.
Kigali Serena Hotel offers wheelchair accessibility throughout its grounds. It provides a hydraulic lift for access between floors and ramps and elevators for accessing conference halls. Accessible bathrooms, auditory guidance, and an emergency cord in the bathroom are available. Wheelchair-accessible parking is also provided.
One Click Hotel in Kigali offers guests a wonderful blend of convenience, comfort, and affordability. Its prime location in the peaceful Kiyovu neighborhood allows easy access to the city center while providing a tranquil environment, appreciated by those looking to explore Kigali. The hotel further enhances its accessibility with a complimentary airport shuttle service and boasts a serene garden retreat that adds to the overall appeal.
Guests frequently praise the breakfast experience at One Click Hotel for its variety and quality. The rotating menu offers fresh, local choices, and taking meals in the garden is a highlight for many. While dinner reviews are mixed, the majority find the meals pleasant and reasonably priced, often enjoying them in the garden setting.
The rooms at One Click Hotel are consistently recognized for their cleanliness and comfort, featuring essential amenities like air conditioning and mosquito nets. Although some furnishings are seen as slightly dated, the attention to cleanliness and well-maintained environment stands out. Comfortable bedding contributes to restful sleep, supported by attentive staff willing to accommodate room changes if needed.
The hotel's cleanliness is frequently mentioned positively, with meticulous housekeeping that ensures pristine conditions throughout. Guests find the supportive staff to be one of the hotel's strongest assets, with their friendliness and readiness to assist making for a pleasant stay. Staff members, including Diane and Èric, receive particular praise for exceptional service.
The WiFi service, while experiencing occasional connectivity issues, is generally reported as fast and reliable, enhancing the overall guest experience.
Remarkably, despite its three-star rating, One Click Hotel offers excellent value for money. Guests appreciate the affordability and consistently recommend it as a smart option for budget-conscious travelers. While some facilities show minor wear, these are easily overshadowed by the hotel's positive attributes, making it a reliable choice for those planning a stay in Kigali.
This hotel has wheelchair-accessible facilities and an elevator. It also offers 2 rooms specifically for physically handicapped guests. The meeting rooms are accessible through the hotel lobby.