Palace Gate Hotel & Resort by EHM, located centrally in Phnom Penh, is highly praised for its prime location next to the Royal Palace and proximity to major city attractions. This setting not only provides convenience for sightseeing but also offers a serene retreat removed from urban noise. Guests appreciate the heritage-rich ambiance, enhanced by the hotel’s beautiful refurbishment of an old French building and lush, jungle-like pool surroundings.
The hotel’s breakfast buffet receives commendation for its diversity and quality, catering to a variety of tastes with a mix of Asian and Western cuisine, including pancakes, waffles and eggs. The outdoor dining area by the pool adds to the pleasant dining experience. Although there are minor suggestions for additional coffee options and some improvements in vegetarian dishes, overall, the breakfast meets five-star expectations.
Dinner at the hotel stands out with multiple restaurants offering high-quality food and excellent value. The elegant dining room and rooftop ambiance add to the pleasurable dining experiences, complemented by professional and friendly restaurant staff. Although occasional mishaps like cold curry are noted, the general consensus highlights delicious food and a top-tier dining environment.
Guests applaud the rooms for their spaciousness, comfort and cleanliness. With beautiful views and well-appointed furnishings, the accommodations offer modern and stylish presentations. Minor issues like room key difficulties and signs of age in some decor are mentioned, yet these do not significantly detract from overall comfort. Beautiful surroundings, good location and a tranquil pool area enhance the stay experience.
Cleanliness across the hotel is consistently praised with both rooms and common areas like the pool and lobby being meticulously maintained. A few superficial issues such as discolored sheets or bathroom odors are noted but do not overshadow the hotel’s high standards. The staff receive high praise for their friendliness, helpfulness and professionalism, significantly contributing to a welcoming atmosphere and guest satisfaction.
The hotel’s spa services receive positive reviews for their high-quality treatments and skilled therapists. Guests enjoy excellent massages and appreciate the spa’s serene ambiance, despite one review suggesting the experience could be below expectations. The gym, positioned on the top floor, is well-equipped and generally satisfactory, though the lack of air conditioning is a noted downside.
The pool area stands out for its beauty and relaxing environment, surrounded by lush gardens and trees. Guests appreciate the superb pool service, fantastic spa treatments and the stunning views from the rooftop sky bar. Despite occasional busy periods, the pool remains a favored feature for its cleanliness and serene atmosphere.
The excellent quality of bedding ensures comfortable sleep with the spacious and inviting rooms enhancing the overall experience. Despite isolated comments about harder mattresses or smaller bed sizes, the consensus highlights the comfortable and clean beds.
While the hotel claims a five-star rating, some guests feel that certain services and food offerings do not consistently meet the high standards expected. Nonetheless, the luxurious accommodations, historical building, elegant decor and reasonably priced exclusive restaurant align well with the overall luxurious experience.
In summary,
Palace Gate Hotel & Resort by EHM offers a blend of historical elegance and modern comfort in an ideal Phnom Penh location. With exceptional dining, spacious and clean rooms, a stunning pool area and attentive staff, it provides a highly recommended and luxurious stay, despite some areas for potential improvement.