Aquarius Hotel and Urban Resort in Phnom Penh receives extensive praise for its central location, exceptional amenities and stellar service. Positioned in the city center, it provides convenient access to key attractions such as the Royal Palace, National Museum and Independence Monument, as well as a variety of restaurants, cafes, shops and markets. Guests appreciate the safe, quiet and modern neighborhood, coupled with the vibrant diplomatic district setting and the availability of tuk-tuks for easy transportation.
A standout feature is the rooftop amenities, including a pool and bar that offer stunning city views, creating a peaceful retreat from the bustling city below. Overall, the hotel is lauded for its cleanliness with well-maintained facilities and a pleasant environment that ensures a comfortable and restful stay.
The hotel's breakfast offerings are consistently highlighted for their rich variety and deliciousness, featuring a mix of Asian and Western dishes served on a rooftop terrace with beautiful city views. This breakfast experience is frequently deemed excellent value for money. Similarly, the rooftop restaurant receives commendations for its extensive and affordable menu, offering both local and international cuisine in a scenic and pleasant setting.
Rooms at the hotel are generally described as clean, spacious, modern and comfortable, featuring stylish decor and essential amenities. Although some guests note occasional issues with room size and views, the overall feedback emphasizes the quality and comfort of the accommodations. The hotel’s emphasis on cleanliness extends to the pools and communal areas, contributing to a consistently high standard of upkeep throughout the property.
The staff at
Aquarius Hotel and Urban Resort are frequently praised for their kindness, attentiveness and professionalism, playing a key role in enhancing the guest experience. However, some feedback points to areas for improvement in language proficiency and specific staff attitudes in the restaurant.
Free Wi-Fi is available throughout the hotel with strong and reliable connections in common areas, although there are occasional issues with connectivity in the rooms that can detract from the overall experience. The hotel’s spa services are well-regarded for their professional and enjoyable treatments, providing good value for money and adding a notable highlight to the guests' stay.
The rooftop infinity pool is particularly praised for its stunning design and breathtaking views, offering a perfect setting to relax and enjoy the Phnom Penh skyline. The hotel's family-friendly atmosphere is another strong point with practical amenities and an enjoyable pool area making it a suitable choice for families.
Lastly, while the beds are generally found to be comfortable, opinions on mattress firmness vary and there is some dissatisfaction with the quality of the pillows. Despite these minor areas for improvement, the overall consensus reflects a high level of comfort.
In summary,
Aquarius Hotel and Urban Resort is highly recommended for its great location, outstanding staff, excellent dining, clean and comfortable accommodations and impressive rooftop amenities. Guests consistently enjoy their stays, making it a standout choice for visitors to Phnom Penh.