SUN & MOON, Urban Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsSUN & MOON, Urban Hotel in Phnom Penh garners widespread praise from its guests across various categories, creating a well-rounded and highly regarded experience. Situated in a prime central location, the hotel offers easy access to the city's lively nightlife, diverse dining options and significant landmarks such as the Royal Palace and the riverside. The convenient location is balanced by the hotel's serene and quiet environment, making it an ideal base for exploring the city.
The hotel's breakfast is another standout feature, often described as magnificent and substantial. The buffet offers a generous and well-cooked array of options, despite some guests mentioning the need for a larger variety and a more spacious dining area. The rooms at SUN & MOON are consistently lauded for their spaciousness, modern design and comfort. Guests frequently highlight the excellent bed quality, effective air conditioning and exceptional shower pressure. Cleanliness is generally praised with immaculate linens and well-maintained facilities, though there are occasional issues that are promptly addressed by the staff.
The hotel’s staff receives exceptional commendations for their friendliness, efficiency and attentiveness. The team, particularly at the reception, is noted for their professional and accommodating nature, contributing significantly to the hotel's welcoming atmosphere. The spa and gym facilities are highly regarded with the spa being especially praised for its delightful and affordable services. The gym, featuring a beautiful rooftop view and good-quality equipment, is available 24/7 and is often described as one of the best hotel gyms by guests.
The rooftop pool also stands out, offering a stunning panoramic view of the city and creating a fantastic ambiance for relaxation. This, combined with the sky bar and restaurant, enhances the overall guest experience. Though the Wi-Fi service receives mixed feedback, being generally good for basic usage but inconsistent for streaming, guests find the workspace provided by the hotel suitable for general work needs.
Overall, SUN & MOON, Urban Hotel impresses with its excellent location, superior amenities and outstanding service, ensuring a memorable and enjoyable stay for its guests.
Categories
The hotel's breakfast is another standout feature, often described as magnificent and substantial. The buffet offers a generous and well-cooked array of options, despite some guests mentioning the need for a larger variety and a more spacious dining area. The rooms at SUN & MOON are consistently lauded for their spaciousness, modern design and comfort. Guests frequently highlight the excellent bed quality, effective air conditioning and exceptional shower pressure. Cleanliness is generally praised with immaculate linens and well-maintained facilities, though there are occasional issues that are promptly addressed by the staff.
The hotel’s staff receives exceptional commendations for their friendliness, efficiency and attentiveness. The team, particularly at the reception, is noted for their professional and accommodating nature, contributing significantly to the hotel's welcoming atmosphere. The spa and gym facilities are highly regarded with the spa being especially praised for its delightful and affordable services. The gym, featuring a beautiful rooftop view and good-quality equipment, is available 24/7 and is often described as one of the best hotel gyms by guests.
The rooftop pool also stands out, offering a stunning panoramic view of the city and creating a fantastic ambiance for relaxation. This, combined with the sky bar and restaurant, enhances the overall guest experience. Though the Wi-Fi service receives mixed feedback, being generally good for basic usage but inconsistent for streaming, guests find the workspace provided by the hotel suitable for general work needs.
Overall, SUN & MOON, Urban Hotel impresses with its excellent location, superior amenities and outstanding service, ensuring a memorable and enjoyable stay for its guests.
Hotel for Honeymoon
This hotel offers stylish rooms, a rooftop pool with city views, and a vibrant atmosphere. Its modern design and central location make it a great base for exploring the city while enjoying a romantic stay.
Hotel with Spa
This hotel is known for its modern spa facilities and a range of urban-inspired treatments. Guests appreciate the convenient location and the quality of the spa services.
Family Friendly Hotel
This hotel provides a comfortable urban stay with amenities suitable for families. Its central location offers easy access to family-friendly attractions and dining options.
Romantic Hotel
This hotel offers a modern and stylish atmosphere with comfortable rooms and a rooftop pool. Its central location and excellent service make it a great choice for couples looking to explore the city.
Hotel near Nightlife Spots
This hotel is known for its vibrant Cloud 9 rooftop bar, offering creative cocktails and panoramic city views. Its central location provides easy access to surrounding nightlife.
Hotel with Swimming Pool
This hotel is well-regarded for its stylish pool area, offering a relaxing urban retreat. The hotel's modern design and central location enhance the overall experience.
Infinity Pool Panoramic View Pool Outdoor Pool
Accessible Hotel
This hotel offers increased accessibility with an entire unit located on the ground floor and the entire unit being wheelchair accessible. It also has a roll-in shower and is accessible by elevator.
Hotel with Gym
SUN & MOON, Urban Hotel offers a well-equipped gym with modern fitness machines. It provides a convenient option for guests looking to maintain their fitness routine.
4-Star Hotel
This urban hotel is known for its stylish design and convenient location near the city center. It offers comfortable accommodations and a rooftop pool with city views.
Hotel with Outdoor Pool
Known for its gorgeous rooftop infinity pool that provides impressive city views. The pool is a significant highlight mentioned by guests enjoying the hotel's amenities.
Hotel Taking Steps Towards Sustainability
Business Hotel
Hotel with Infinity Pool
Hotel with Panoramic View Pool
Guest Reviews
SUN & MOON, Urban Hotel boasts a prime location that consistently garners praise from its guests. Centrally situated, guests find themselves conveniently close to the bustling heart of Phnom Penh with easy access to the city's vibrant nightlife, a variety of dining options and ample entertainment. The hotel is noted for being within walking distance to the riverside and the Royal Palace, making it an ideal base for exploring the city's main landmarks. Despite its proximity to numerous bars and restaurants, it manages to offer a retreat from the noise.
Guests appreciate the convenience of a short stroll to the waterfront and the lively street filled with shops and nightlife. The central location is perfect for those keen on experiencing Phnom Penh’s vibrant bar and restaurant scene and it even caters to those looking to indulge in the city's nightlife, being near the Red Light District.
Additionally, the hotel's amenities, such as the pool and rooftop bar, enhance the stay, providing a spectacular view and a place to unwind. The accommodation itself is described as beautifully decorated, spacious and exceptionally comfortable with staff frequently mentioned for their friendliness and excellent service. Overall, the combination of a fantastic location and top-notch facilities offers guests a comprehensive urban travel experience.
At SUN & MOON, Urban Hotel, the breakfast consistently receives high marks from guests. Many highlight the great taste and quality, often referring to it as magnificent, excellent and even one of the best of their trip. The breakfast buffet is praised for being generous, well-cooked and full of options, providing a fantastic way to start the day with filling and convenient food.
Guests appreciate the good morning buffet with fresh fruit provided every day and the breakfast is described as substantial with a nice selection. Despite these positives, some reviews note that the breakfast area can be quite small with limited choices and not as wide a variety of items as some might hope. Nonetheless, the majority of guests find the breakfast very good, though a few mention that it could benefit from more variety. Overall, the breakfast at SUN & MOON, Urban Hotel is considered a significant highlight of the stay, contributing to a satisfying and pleasant experience.
SUN & MOON, Urban Hotel offers rooms that consistently impress guests with their spaciousness and modern design. The rooms are frequently described as being large with plenty of space, featuring comfortable beds and well-furnished interiors adorned with warm and stylish colors. Many guests appreciate the exceptional shower pressure and the effectiveness of the air conditioning, especially after a day spent in the heat outside. The cleanliness of the rooms is another notable aspect with several comments highlighting how tidy and well-kept the accommodations are.
The suites, in particular, are lauded for their size and the stunning views they offer with some rooms providing a complete 180-degree view of the city. Balconies add an extra touch, offering nice views and an additional space to enjoy. Practicality is also a theme with rooms that are well-equipped, thoughtfully laid out and featuring separate bathroom and toilet areas for added convenience.
Guests frequently mention the excellent staff, describing them as very friendly and helpful. This level of service complements the inviting, quiet and comfortable atmosphere of the rooms, making for a pleasant and relaxing stay. The design elements and attention to detail in room decor also receive compliments with the overall ambiance contributing to a memorable experience.
Visitors to SUN & MOON, Urban Hotel frequently praise the comfort of the beds. Many guests describe the beds as extremely comfortable with some noting that they are among the most comfortable they have ever experienced. Phrases such as "wonderful bed," "very comfortable mattress," and "best bed ever" highlight the excellent sleep quality provided. The rooms are also noted to be large, offering ample space along with beds that guests regularly describe as comfy and soft. Quality bedding is a standout feature, contrasting positively with the often hard bedding found in other Asian accommodations. Overall, the consistent mentions of super comfortable beds suggest that SUN & MOON, Urban Hotel places a strong emphasis on providing a restful and comfortable sleeping experience for its guests.
SUN & MOON, Urban Hotel generally receives positive feedback on its cleanliness from guests. Many reviewers highlight the pristine linens and well-maintained facilities, including the pool and spa. Several guests specifically mention the hotel being clean from the moment they walked into the front lobby, appreciating both the clean environment and the original decor.
However, some guests did experience issues, noting that the cleanliness could be improved in certain areas. Complaints included basic cleaning of rooms, hair found in the sanitary facilities and some small areas of bedrooms not being fully cleaned. Despite these issues, any problems reported were addressed promptly by the room staff.
Overall, while the hotel garners praise for its clean and eye-catching ambiance, there is room for improvement in maintaining consistent cleanliness throughout the property.
At SUN & MOON, Urban Hotel, the standout feature for many guests is the exceptional staff. Reviewers consistently describe the team as friendly, efficient and attentive. With a constant willingness to assist, the staff often greet guests with smiles and handle requests with polite, fluent English. Many visitors appreciate the professional demeanor, particularly at reception, where the staff is always ready to help and go out of their way to ensure a pleasant stay.
Guests highlight the hotel's service-oriented and accommodating nature with the staff making efforts to understand and cater to individual preferences. Whether it’s the attentive care given to a guest’s spouse or the familiar faces at breakfast, the kindness and accuracy of the service provided do not go unnoticed. The atmosphere created by the team throughout the hotel is both welcoming and supportive, making for a comfortable and enjoyable experience.
In addition, specific mentions of the lovely demeanor at front of house and during breakfast, as well as the attentive care by the rooftop pool, underscore the consistent positive interactions guests have with the staff. Even though a singular review noted professionalism over friendliness, the overwhelming majority reflects a superbly friendly and service-focused staff, contributing significantly to the hotel's high reputation.
SUN & MOON, Urban Hotel offers guests a generally positive internet experience with mentions of good and fast Wi-Fi making it a decent choice for basic usage. However, there are some inconsistencies with a few guests noting that the connection can be on and off. While the standard Wi-Fi seems satisfactory for browsing, those intending to stream content might face significant issues, as indicated by reports of major problems during streaming attempts. Furthermore, the internet connection for the TV appears to be lacking, hindering the use of streaming services. Despite these drawbacks, the hotel provides a good workspace with reliable internet, making it suitable for general work and browsing needs.
SUN & MOON, Urban Hotel offers a noteworthy spa experience that has received high praise from guests. The spa facilities are described as superb with great amenities that create a pleasant and professionally handled environment. Visitors have highlighted the delightful massages, considering them some of the best they’ve ever had in a hotel. The affordability of the spa services adds to its appeal, making it accessible for a range of guests. Additionally, the hotel features a nice gym and inviting pool area, enhancing the wellness experience. The professional welcome at the reception and the consistently high-quality spa services contribute to an overall exceptional and highly enjoyable stay.
SUN & MOON, Urban Hotel offers a highly praised gym facility that stands out among the hotel's amenities. Guests frequently highlight the gym's beautiful, rooftop view, providing a pleasant backdrop for workouts. The gym is considered well-equipped with good quality equipment, making it a great spot to fit in a workout at any time of day, thanks to its 24/7 availability accompanied by air conditioning. The fitness center has made a significant impression on its visitors with some even ranking it as one of the best hotel gyms they have ever used. Additionally, guests appreciate the convenience of having a gym, pool and spa all within the hotel premises, further enhancing the overall experience. Despite being described as small by some, the gym's positive features and effective layout have earned high marks from users.
The pool experience at 'SUN & MOON, Urban Hotel' stands out as a highlight for many guests. Located on the rooftop, the pool offers an incredible panoramic view of the city, making it a perfect spot to witness beautiful sunrises. Guests appreciated the large, infinity pool, which is well-suited for swimming and relaxation. The rooftop pool was consistently described as amazing, fantastic and beautiful, contributing to a great ambiance alongside the sky bar and restaurant. The area provides an excellent space to chill and enjoy the magnificent cityscape. While some guests felt the pool area could benefit from added ambience, the overall sentiment remains highly positive with the rooftop pool frequently being praised for its lovely and gorgeous setting.
Location Show Map
Location
Guests appreciate the convenience of a short stroll to the waterfront and the lively street filled with shops and nightlife. The central location is perfect for those keen on experiencing Phnom Penh’s vibrant bar and restaurant scene and it even caters to those looking to indulge in the city's nightlife, being near the Red Light District.
Additionally, the hotel's amenities, such as the pool and rooftop bar, enhance the stay, providing a spectacular view and a place to unwind. The accommodation itself is described as beautifully decorated, spacious and exceptionally comfortable with staff frequently mentioned for their friendliness and excellent service. Overall, the combination of a fantastic location and top-notch facilities offers guests a comprehensive urban travel experience.
Breakfast
Guests appreciate the good morning buffet with fresh fruit provided every day and the breakfast is described as substantial with a nice selection. Despite these positives, some reviews note that the breakfast area can be quite small with limited choices and not as wide a variety of items as some might hope. Nonetheless, the majority of guests find the breakfast very good, though a few mention that it could benefit from more variety. Overall, the breakfast at SUN & MOON, Urban Hotel is considered a significant highlight of the stay, contributing to a satisfying and pleasant experience.
Rooms
The suites, in particular, are lauded for their size and the stunning views they offer with some rooms providing a complete 180-degree view of the city. Balconies add an extra touch, offering nice views and an additional space to enjoy. Practicality is also a theme with rooms that are well-equipped, thoughtfully laid out and featuring separate bathroom and toilet areas for added convenience.
Guests frequently mention the excellent staff, describing them as very friendly and helpful. This level of service complements the inviting, quiet and comfortable atmosphere of the rooms, making for a pleasant and relaxing stay. The design elements and attention to detail in room decor also receive compliments with the overall ambiance contributing to a memorable experience.
Beds
Cleanliness
However, some guests did experience issues, noting that the cleanliness could be improved in certain areas. Complaints included basic cleaning of rooms, hair found in the sanitary facilities and some small areas of bedrooms not being fully cleaned. Despite these issues, any problems reported were addressed promptly by the room staff.
Overall, while the hotel garners praise for its clean and eye-catching ambiance, there is room for improvement in maintaining consistent cleanliness throughout the property.
Staff
Guests highlight the hotel's service-oriented and accommodating nature with the staff making efforts to understand and cater to individual preferences. Whether it’s the attentive care given to a guest’s spouse or the familiar faces at breakfast, the kindness and accuracy of the service provided do not go unnoticed. The atmosphere created by the team throughout the hotel is both welcoming and supportive, making for a comfortable and enjoyable experience.
In addition, specific mentions of the lovely demeanor at front of house and during breakfast, as well as the attentive care by the rooftop pool, underscore the consistent positive interactions guests have with the staff. Even though a singular review noted professionalism over friendliness, the overwhelming majority reflects a superbly friendly and service-focused staff, contributing significantly to the hotel's high reputation.
Wi-Fi
Spa
Gym
Pool
Yes, SUN & MOON, Urban Hotel has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at SUN & MOON, Urban Hotel.
No, SUN & MOON, Urban Hotel doesn't allow dogs.
No, parking facilities aren't available at SUN & MOON, Urban Hotel.
Yes, SUN & MOON, Urban Hotel has a gym.
Location Show Map
More Options
