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Summary of reviewsHotel Etno Centar Balasevic is highly praised by guests for its stunning location nestled within a beautiful natural landscape, providing a tranquil and relaxing retreat with captivating views of Rtanj Mountain. The property design, featuring separate houses, enhances the quiet ambiance, making it an excellent place for a peaceful getaway. The hotel is well-located for outdoor activities and is conveniently accessible with amenities like shops and pharmacies nearby in Boljevac.
Guest feedback on breakfast is largely positive, highlighting a rich, diverse and delicious buffet experience. The selection of fresh and high-quality dishes, including traditional Balkan items, is particularly appreciated. Although some guests mention occasional inconsistencies in the spread and a lack of coffee, the general reception of the breakfast service contributes positively to the guest experience.
The hotel's dinner service receives mixed reviews. The homemade cuisine and barbecue dishes are often praised for their excellent preparation. However, the high prices and inconsistent quality, alongside service delays and limited food options, are common points of criticism. The menu's repetitive nature and lack of vegetarian options also detract from the dining experience.
Rooms at the hotel present a varied experience. Guests appreciate the spacious, clean and beautifully designed accommodations with comfortable and cozy setups. However, notable drawbacks include the lack of essential amenities such as air conditioning and minibars, noise issues, cleanliness concerns and inconsistencies between rooms booked and provided.
Cleanliness at the hotel is another mixed aspect. While some guests report very clean and well-maintained rooms and spa areas, others experience issues with the pool's cleanliness, cobwebs, dust and insects, pointing to inconsistent and sometimes inadequate room cleaning.
The staff at Hotel Etno Centar Balasevic garner commendation for their friendliness, professionalism and exceptional service, significantly enhancing the guest experience. There are some inconsistencies noted, particularly in the restaurant's service on weekends, but the majority of experiences with the staff are positive.
Wi-Fi service at the hotel is weak and inconsistent with reliable connections typically found only in common areas like the reception. Many guests find it almost unusable, affecting their overall stay experience.
The spa amenities receive mixed feedback. While some guests appreciate the sauna and steam bath, many report that various facilities are frequently out of order and cleanliness issues arise. Additional charges for accessing certain amenities also detract from the spa experience.
The pool area offers a charming yet mixed experience. Guests enjoy the attractive architecture and clean water of the indoor pool, but frequently note the cold water temperature and inconsistent cleanliness. Maintenance issues in the pool area also detract from the overall enjoyment.
Guests generally find the parking at the hotel to be spacious and convenient, though issues with disorganized spaces and lack of designated disabled parking have been highlighted.
For families, the hotel is a welcoming and comfortable choice. The environment and amenities such as the yard, playground and indoor pool cater well to children. However, safety measures could be improved and additional family-friendly menu options would enhance the overall experience.
Regarding beds, guest feedback is mixed. While some find the beds clean and comfortable, others point out issues with uncomfortable mattresses and pillows, as well as bed sizes that may not be ideal for all guests.
Overall, Hotel Etno Centar Balasevic offers a picturesque and serene setting ideal for relaxation, despite some inconsistencies in amenities and services.
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