Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Royal Pier hotel had some major accessibility issues reported by guests with disabilities. Despite confirming the lift was working prior, it was out of order throughout their stay, which ruined their holiday. The hotel showed no concern and failed to provide a solution. Additionally, there were no parking spaces for disabled people and guests had to park quite far. Breakfast times were inflexible and some guests had to walk up and down several steps to access their room or the bathroom sink. Non-compliant light fittings in the bathroom, a frightening elevator and a bathtub that was too high for easy stepping down added to the problems. The lack of disabled parking space was a significant issue mentioned several times in the reviews. Overall, accessibility was a major area of concern for the disabled guests.
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