The Mortimer Arms

Romsey 50.94631700, -1.53978400 , Romsey Road, Ower, Hampshire (Show on Map)
8.1
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Mortimer Arms receives strong praise across multiple aspects, making it a standout choice for a variety of travelers.

The strategic location of the hotel is a significant highlight. Positioned as an ideal base for exploring the New Forest National Park and nearby attractions such as Peppa Pig World and Paultons Park, it offers ease of access to Southampton and Portsmouth, as well as major road networks. This convenience caters well to travelers whether on family trips, cruising stopovers or longer stays.

Guest experiences are enhanced by the hotel's cleanliness and welcoming atmosphere. Rooms are consistently described as spacious, clean and well-maintained, offering modern amenities and thoughtful touches like complimentary toiletries and well-stocked tea-making facilities. The comfortable and sizeable beds contribute to restful stays, making accommodations both cozy and practical.

Dining at The Mortimer Arms is another strong point with breakfast and dinner receiving abundant praise. Breakfast offerings, particularly the full English and Eggs Benedict, delight guests with their delicious and varied options, despite some noting occasional service delays and a limited cold menu variety. Dinner is acclaimed for its quality and the skillful preparation of dishes, making it a highlight of the stay.

The attentive and friendly staff at The Mortimer Arms significantly elevate the guest experience. Staff members frequently receive accolades for their exceptional hospitality, going above and beyond to accommodate guest needs. The dedication to providing a welcoming and pleasant stay is evident in numerous guest interactions.

Parking at the hotel is convenient and hassle-free, featuring ample, well-lit and free parking directly adjacent to the premises. This ensures easy access and added safety for guests' vehicles.

For those traveling with pets, The Mortimer Arms excels in being dog-friendly. Guests appreciate the thoughtful amenities and services provided for their furry companions, including daily dog treats and comfortable dog accommodations. The welcoming attitude towards pets, coupled with dedicated outdoor spaces, make it an excellent choice for pet owners.

In conclusion, The Mortimer Arms is highly regarded for its strategic location, cleanliness, comfortable accommodations, excellent dining options and exceptional staff. Its pet-friendly facilities and convenient parking further enhance its appeal, making it a top choice for a relaxing and enjoyable stay.
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Dog Friendly Inn
Located near the New Forest, offering access to walking trails.

Inn with Parking

Small Inn

4-Star Inn

Room Types
King Suite The suite features a walk in en suite shower room, a bedroom and a separate living area that comes with a Smart TV and coffee machine. These rooms are located above the conference and events room so can be noisy during events.

Standard King Room The rooms are located above the restaurant or kitchen. Each comes with an en-suite walk-in shower , a Smart TV, tea and coffee, bottles of water and biscuits.

Standard Twin Room The rooms can be made to either have a two single beds or one king bed. Each room comes with a large Smart TV, tea and coffee making facilities. One of the rooms is located in the courtyard.

Standard Double Room The room is located in the original part of the inn. It comes with an en-suite walk-in shower, a Smart TV and tea and coffee making facilities. Please note that this room can be noisy.

Superior King Room The Superior King rooms are located in the original part of the inn. Each features a walk in en suite shower room, a large TV, coffee and tea making facilities, biscuits and bottles of water. A coffee machine is also featured. These rooms are located on the first floor, above the bar area

Standard King Room The unit has 1 bed.

Guest Reviews
8.1
Very Good
Location
The Mortimer Arms enjoys glowing praise for its strategic location, making it an ideal choice for travelers with varied itineraries. It serves as a perfect base for those planning to explore the scenic New Forest National Park or visit local attractions like Peppa Pig World and Paultons Park, which are just a short walk away. The convenience extends to ease of access to Southampton and Portsmouth, making it a handy stopover for cruising tourists or visitors with nearby familial connections. Additionally, the hotel is noted for its proximity to major road networks, facilitating smooth travel and sightseeing in the surrounding areas.

Guests consistently highlight the cleanliness and welcoming nature of the establishment, complemented by friendly staff and excellent food. The atmosphere is often described as lovely and quiet, providing a restful stay after a day packed with activities. Whether it's for a family visit to theme parks, a brief stopover on a longer journey or a more extended stay to explore the natural beauty of the New Forest, the location of The Mortimer Arms meets many needs effectively. The added benefits of delectable breakfasts and accommodating staff further enhance its appeal as a convenient and pleasant lodging option.

Breakfast
The Mortimer Arms has garnered a largely positive reputation for its breakfast offerings, serving as a highlight for many guests. Frequent mentions of delicious food and excellent quality underline the satisfaction derived from well-prepared dishes, particularly the full English breakfast and Eggs Benedict. The breakfast menu offers a wide variety of choices, including freshly cooked items using local produce, satisfying diverse palates. Many guests compliment the tasty and nicely presented breakfasts with some noting the abundance and fulfilling nature of the meals.

While the overall sentiment is positive, some guests experienced slower service and mentioned that the breakfast service could be more polished and organized. A few found the cold breakfast options lacking in variety, particularly in terms of fresh fruit and pastries. Nevertheless, the friendly and homey atmosphere created by the staff receives praise, contributing to the enjoyable dining experience.

In conclusion, breakfast at The Mortimer Arms is generally considered a strong aspect of the stay with delicious, varied offerings and a cozy ambiance, although there are occasional service hiccups and limited cold options.

Dinner
The Mortimer Arms receives widespread praise for its dining options with many guests highlighting the excellent quality and variety of the evening meals. Patrons frequently commend the skill of the chef, describing dishes as tasty, delicious and outstanding. Both dinner and breakfast are frequently noted as exceptionally good with the restaurant's food being particularly lauded. The environment of the dining area is well-maintained and clean, further enhancing the dining experience.

Although a few guests found the food to be average or experienced slower service times, these critiques are overshadowed by the numerous compliments about the meal quality and hospitable staff. The bar meals are considered good value and the overall customer service is well-received with staff working hard to ensure an enjoyable stay.

Despite a few changes in the menu over the years, the food has remained consistently good and many guests have enjoyed multiple evenings in the restaurant. The combination of excellent food and attentive service makes dining at The Mortimer Arms a highlight for many visitors.

Rooms
The Mortimer Arms hotel offers a delightful experience, particularly highlighted by its accommodations. Guests frequently commend the rooms for being spacious, clean and comfortably equipped. The bedrooms, described as lovely, often feature modern decor and thoughtful amenities, including well-stocked tea-making facilities and complimentary toiletries. Many visitors appreciate the sizeable beds and bedding, which contribute to the overall comfort of their stay.

The family rooms garner positive feedback for their generous space and the provision of extra beds for children, which adds convenience for guests traveling with youngsters. Reviews also highlight the bright and airy atmosphere of the rooms, enhancing the stay experience.

Cleanliness is a consistent praise point with rooms being described as spotless and well-maintained. The modern bathrooms and efficient showers further elevate the comfort level. Some rooms even offer beautiful views, creating a pleasant environment for relaxation.

While a few reviews mention rooms being slightly basic or dated, the overall sentiment is overwhelmingly positive. The Mortimer Arms seems to successfully blend comfort with practicality, making it a worthwhile choice for travelers seeking a pleasant and refreshing stay. The friendly staff and good location are additional benefits that complement the overall appeal of the hotel.

Beds
The Mortimer Arms has garnered positive feedback for its beds, leaving guests with a notable sense of comfort after their stay. The reviews consistently highlight the high level of comfort provided by the beds with many guests describing them as very comfortable, extremely comfortable and even outstanding. The large and comfy beds contribute to a restful night's sleep and clean, well-decorated rooms with modern touches further enhance the experience.

Some guests praised the nice and wide beds and the overall comfort of the beddings. The rooms are often clean and modern, adding to the sense of luxury and relaxation. Elements like the provided shampoo and conditioner, along with excellent service from the welcoming staff, also contribute to the pleasant atmosphere.

However, a few guests mentioned that some beds were smaller and older with one noting a bed that felt lumpy but still "overall ok". There was a specific complaint about an additional bed being uncomfortable due to an ill-fitting mattress and one room experiencing a hum from an air source heat pump.

Overall, despite a few minor issues, the general consensus is that The Mortimer Arms prioritizes guest comfort, particularly when it comes to their beds, aiding in a relaxing and enjoyable stay.

Cleanliness
The Mortimer Arms has garnered a commendable reputation for its cleanliness, as echoed in numerous guest reviews. Guests frequently highlight the immaculate conditions of the rooms and the overall hotel, describing spaces as "very clean," "tidy," and "well-presented." Many noted the rooms were not only clean but also spacious and comfortable, catering well to both families and individuals. The hotel staff's dedication is apparent with rooms being cleaned daily and thoughtful touches like refreshments and treats consistently provided.

Guests appreciated the additional features such as good showers, black-out blinds and necessary toiletries for short stays. The ambiance of the rooms was often described as cosy, welcoming and in some cases, even beautiful and modern. The staff's friendliness and their effort to accommodate special needs further enhance the positive experience.

However, a few reviews did point out occasional lapses in cleaning standards, mentioning issues like dust and dated furniture. Despite these minor concerns, the overwhelming consensus remains that The Mortimer Arms offers clean, comfortable and enjoyable accommodations.

Staff
The Mortimer Arms boasts a dedicated team known for their warm hospitality and attentive service. Guests consistently mention the staff's exceptional friendliness and helpfulness, creating a welcoming atmosphere that makes visitors feel right at home. Many reviews highlight the staff's politeness and sense of humor, which adds to the enjoyable experience.

Both the front of house and other staff members are praised for their superb service and attentiveness to detail. Several guests recall specific employees, such as Rose and Jack, who went above and beyond to ensure comfort and satisfaction. This accommodation is particularly noted for its inclusivity with staff making special efforts to accommodate guests with specific needs, such as providing excellent support for a wheelchair user.

Guests appreciate the cheerful and pleasant demeanor of the employees, contributing to a positive overall atmosphere. Although there was a minor mention of one staff member being less amicable, the overwhelming sentiment reflects a team that is not only professional but also genuinely caring and approachable. Whether engaging with families, couples or individuals, the staff's dedication to excellence ensures a memorable stay at The Mortimer Arms.

Parking
The Mortimer Arms offers a highly convenient parking experience for its guests. Visitors consistently highlight the spacious and plentiful parking options, ensuring that finding a spot is never a hassle. The hotel provides free parking directly adjacent to the premises, adding to the ease of access. The car park is also noted for being brightly lit, enhancing safety and visibility. Overall, guests appreciate the ample, cost-free parking that contributes to a stress-free stay.

Dog Friendly
The Mortimer Arms stands out as a top choice for travelers with canine companions, offering an array of dedicated dog-friendly facilities and services. Guests have highlighted the daily restocking of doggy treats, ensuring pets feel pampered throughout their stay. The hotel features a lovely big, cool room specifically designed to comfortably accommodate guests and their dogs.

The outdoor space also earns high marks with a great garden that adds to the pleasant atmosphere. Pets are warmly welcomed upon arrival with a thoughtful dog welcome pack in the room, reinforcing the hotel's commitment to a pet-friendly environment. Several reviews mention that dogs are treated like royalty during their stay, enhancing the overall experience for pet owners.

The staff, particularly Rose, are praised for their friendliness and helpfulness, making it a highly recommended choice for families with young children as well. The convenient location off the M27 adds to its appeal, though some rooms might experience evening noise from the kitchen.

While the hotel's dog-friendly policy is a significant draw, potential guests should note that the presence of dogs might lead to occasional barking. Additionally, allowing dogs in the family garden means guests should be mindful of pet-related activities there.

Overall, The Mortimer Arms excels in offering a welcoming and luxurious experience for both pets and their owners, making it a standout option for those traveling with furry friends.


No, The Mortimer Arms doesn't have any pool.

No, a spa isn't available at The Mortimer Arms.

Yes, The Mortimer Arms welcomes dogs.

Yes, parking facilities are available at The Mortimer Arms.

No, The Mortimer Arms doesn't have a gym.

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  • Inn in Romsey

  • 8.9 Excellent

  • From $130

  • Bed & Breakfast in Romsey



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