Novotel Perth Murray Street stands out for its prime location in the bustling heart of Perth's CBD. The hotel's positioning is ideal for exploring the city with close proximity to a myriad of restaurants, cafes, bars and key attractions like Elizabeth Quay, King’s Park and RAC Arena. Accessibility to public transport further enhances convenience, making it highly recommended for shopping, sightseeing and attending events. Visitors also commend the modern and clean facilities, along with welcoming and helpful staff, ensuring a comfortable stay.
The breakfast offerings generally receive positive feedback with many guests praising the variety and quality of food available at the buffet. Highlights include a wide range of options catering to diverse palates, including some Asian dishes and alternative milks. The pleasant breakfast room enhances the dining experience. However, some reviews indicate issues with consistency, temperature of food and the cost, along with frustrations about coffee machines malfunctioning.
Dinner experiences at the on-site restaurant, Miss Mi, are praised for outstanding food and an excellent ambiance. The bar staff also receive accolades for good service and great cocktails. Despite some mixed feedback on room service with issues regarding app functionality, long wait times and the cost, the overall dining experience at the restaurant and bar remains highly satisfying.
Rooms are frequently highlighted as clean, modern and comfortable. Guests appreciate the stylish décor, spaciousness and particularly comfortable beds. Although some find the rooms smaller than expected and noted issues with noise and maintenance, the clean and well-appointed nature of the rooms contributes to a pleasant stay. The hotel's amenities, including a swimming pool and great views from higher floors, add to the positive experience.
Cleanliness across the hotel receives high praise with rooms and facilities described as very clean and spotlessly maintained. The cleanliness of the pool area, while generally positive, received mixed feedback with some noting lapses. Overall, the dedication to maintaining high cleanliness standards ensures a relaxing atmosphere.
The staff are frequently highlighted for their friendliness and helpfulness. Guests applaud the quick and efficient check-in process and the staff's professional conduct and willingness to go the extra mile. While there are occasional mentions of unhelpful interactions, the majority of reviews reflect a positive experience due to the staff's warm hospitality.
Wi-Fi services at the hotel are mixed in reviews. Some guests appreciate the ability to cast content to the TV and noted the fast internet speed. However, issues with poor signals in rooms, unsecured connections and sporadic functionality are common concerns.
The gym is well-equipped and well-maintained, offering 24-hour access and modern equipment. Some guests mentioned cleanliness issues in specific areas and occasional disruptions but generally found the gym to be a valuable amenity.
The heated pool is a highlight for many guests, particularly families, who enjoyed its cleanliness and inviting atmosphere. Although some reviews mention maintenance issues and overcrowding, the pool remains a delightful feature.
Parking is a notable concern with guests highlighting confusion, cost and limited availability with valet parking. Nearby off-site options, while more affordable, also come with their challenges. Arranging parking in advance is recommended to avoid inconvenience.
Novotel Perth Murray Street is well-regarded for being family-friendly with amenities like the chromecast feature, child cots and a heated pool being particularly popular. Families appreciate the spacious, comfortable rooms and the central location's ease of access to shops and attractions. Overall, the hotel's numerous amenities and strategic location outweigh the noted inconveniences, making it a popular choice for both families and general travelers.