Crown Promenade Perth
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Summary of reviewsCrown Promenade Perth is generally well-received by guests, praised primarily for its exceptional location within the Crown Complex. The convenience of its proximity to Optus Stadium, various dining establishments, a casino, theatres and entertainment facilities makes it an ideal choice for quick getaways, business conferences or leisurely stays. Visitors find the central location advantageous for easy access to Perth city, the airport and local attractions, augmented by valet parking, comfortable and spacious rooms and modern facilities. Friendly and helpful staff further enhance the overall guest experience, making it a strategic base for enjoying all that the area offers.
Breakfast reviews are mixed with many enjoying the variety and quality of the buffet at Market & Co and Epicurean, as well as the efficient in-room dining service. However, some guests noted issues like cold food, undercooked eggs and high costs, which detracted from the experience for a few.
Dinner options at the hotel receive mixed feedback, although many guests praise the food quality and variety in on-site restaurants and room service. Highlights include the steaks and meals at Bistro Guillaume and Market & Co, though some experienced underwhelming meals and found the prices high.
The rooms at Crown Promenade Perth are often described as modern, clean and spacious with comfortable beds, quality pillows and a pleasing layout. The efficiency and friendliness of the staff contribute to a smooth and stress-free check-in process. However, there are occasional mentions of dated areas and minor maintenance issues.
Cleanliness is a standout feature with many guests consistently praising the housekeeping staff for maintaining a high standard. The consistent cleanliness and modern environment contribute to a welcoming atmosphere.
Staff across various departments are lauded for their friendliness, attentiveness and helpfulness, enhancing the overall guest experience. Despite a few critiques regarding occasional delays and unfriendly interactions, the majority of reviews reflect a high standard of customer service.
The free WiFi service receives mixed reviews. While sufficient for general use, some guests find it lacking for professional purposes due to connectivity issues and security concerns.
The spa amenities, particularly the in-room spa baths, receive consistent praise and significantly enhance the stay for many guests, creating memorable experiences.
The gym facilities are commended for their cleanliness and quality, but some guests find the equipment limited and the opening hours unreliable. Improvements in maintenance and service consistency could enhance the experience.
The pool is clean and family-friendly, although its small size and lack of shade lead to feelings of overcrowdedness. Water temperature and the absence of ambiance suitable for a holiday destination are noted drawbacks.
Families find the hotel welcoming with child-friendly amenities and a safe atmosphere. Thoughtful touches like coloring books and family suites are appreciated, but improvements in family-friendly dining options and extra charges for rollaway beds could enhance the experience.
In summary, Crown Promenade Perth garners generally positive reviews for its strategic location, modern and clean rooms, friendly staff and convenient amenities. Areas like breakfast, dinner options, WiFi, gym and pool have room for improvement, but the overall guest experience is positive, making it a desirable choice for various types of travelers.
Categories
Breakfast reviews are mixed with many enjoying the variety and quality of the buffet at Market & Co and Epicurean, as well as the efficient in-room dining service. However, some guests noted issues like cold food, undercooked eggs and high costs, which detracted from the experience for a few.
Dinner options at the hotel receive mixed feedback, although many guests praise the food quality and variety in on-site restaurants and room service. Highlights include the steaks and meals at Bistro Guillaume and Market & Co, though some experienced underwhelming meals and found the prices high.
The rooms at Crown Promenade Perth are often described as modern, clean and spacious with comfortable beds, quality pillows and a pleasing layout. The efficiency and friendliness of the staff contribute to a smooth and stress-free check-in process. However, there are occasional mentions of dated areas and minor maintenance issues.
Cleanliness is a standout feature with many guests consistently praising the housekeeping staff for maintaining a high standard. The consistent cleanliness and modern environment contribute to a welcoming atmosphere.
Staff across various departments are lauded for their friendliness, attentiveness and helpfulness, enhancing the overall guest experience. Despite a few critiques regarding occasional delays and unfriendly interactions, the majority of reviews reflect a high standard of customer service.
The free WiFi service receives mixed reviews. While sufficient for general use, some guests find it lacking for professional purposes due to connectivity issues and security concerns.
The spa amenities, particularly the in-room spa baths, receive consistent praise and significantly enhance the stay for many guests, creating memorable experiences.
The gym facilities are commended for their cleanliness and quality, but some guests find the equipment limited and the opening hours unreliable. Improvements in maintenance and service consistency could enhance the experience.
The pool is clean and family-friendly, although its small size and lack of shade lead to feelings of overcrowdedness. Water temperature and the absence of ambiance suitable for a holiday destination are noted drawbacks.
Families find the hotel welcoming with child-friendly amenities and a safe atmosphere. Thoughtful touches like coloring books and family suites are appreciated, but improvements in family-friendly dining options and extra charges for rollaway beds could enhance the experience.
In summary, Crown Promenade Perth garners generally positive reviews for its strategic location, modern and clean rooms, friendly staff and convenient amenities. Areas like breakfast, dinner options, WiFi, gym and pool have room for improvement, but the overall guest experience is positive, making it a desirable choice for various types of travelers.
Hotel with Spa
Provides access to spa facilities and services within the Crown complex. Guests can enjoy a variety of treatments and amenities, enhancing their overall stay with options for relaxation and entertainment.
Hotel near Nightlife Spots
Crown Promenade Perth provides convenient access to a lively nightlife scene, with a variety of entertainment and dining options nearby. Its location within the Crown complex ensures guests have easy access to bars, restaurants, and other entertainment venues.
Hotel with Swimming Pool
Crown Promenade Perth provides access to the Crown complex pools. Located in Perth, it offers a comfortable stay with leisure facilities.
Outdoor Pool
Hotel with Free Wi-Fi
Similar to its sister hotel, Crown Promenade offers complimentary Wi-Fi. Guests can enjoy a comfortable stay with access to essential internet services.
Accessible Hotel
Crown Promenade Perth offers accessible hotel rooms. Guests also have access to the wider Crown Perth complex facilities, which include lift access, accessible bathrooms, ramps, and a pool hoist at the lagoon pool.
Hotel with Gym
Features a modern fitness center for guests to enjoy. The hotel is part of a larger entertainment complex with diverse recreational options.
5-Star Hotel
Crown Promenade Perth provides comfortable and well-appointed accommodations with access to Crown's extensive entertainment and dining options. It offers a convenient and enjoyable stay with a touch of luxury.
Hotel with Outdoor Pool
Located within the Crown Perth complex, Crown Promenade Perth provides an outdoor pool and deck area for guests to enjoy as part of the wider resort facilities.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Casino Hotel
Family Friendly Hotel
Romantic Hotel
Business Hotel
Guest Reviews
Crown Promenade Perth boasts an exceptional location that guests consistently praise for its convenience and proximity to a range of key attractions. Located within walking distance to Optus Stadium, it is an ideal choice for those attending football games or events. The hotel is part of the Crown Complex, which includes numerous dining options, bars, a casino, theatres and entertainment facilities, making it a convenient hub for guests looking to enjoy all the amenities and activities in one area.
The hotel's central location also offers easy access to Perth city, the airport and popular local attractions, making it a perfect base for exploring the region. Visitors have highlighted the convenience of valet parking, the comfortable and spacious rooms and the overall cleanliness and modern facilities of the hotel. The excellent location is also complemented by helpful and friendly staff, enhancing the overall guest experience.
Ideal for quick getaways, business conferences or leisurely stays, Crown Promenade Perth provides a strategic spot for anyone looking to be close to the action while enjoying comfort and value for money. The variety of amenities within walking distance and the overall ease of access to transportation and entertainment options contribute to its strong appeal among travelers.
The breakfast experience at Crown Promenade Perth offers a mixed bag based on guest reviews. Many visitors praised the buffet for its excellent variety with options spanning from freshly cooked eggs to a wide selection of hot and cold dishes. The breakfast at Market & Co and Epicurean received high marks for both quality and variety. In-room dining also garnered positive feedback with guests appreciating the quick service and gluten-free options.
While a significant number of guests found the breakfast delicious, great and even perfect, there were notable criticisms. Issues such as cold food, undercooked eggs and limited breakfast options were commonly mentioned. Some guests found the breakfast to be expensive and not included in the room rate, which affected their overall satisfaction. Others were disappointed by the quality and freshness of the food with a few even citing food poisoning as a concern.
Despite the occasional service hiccups and inconsistencies in food quality, many visitors felt the breakfast provided good value for the price, particularly enjoying the extensive buffet and diverse selections. However, for those prioritizing a top-notch breakfast experience, it might be wise to explore the different dining options available within the complex to avoid potential pitfalls.
The dining options at Crown Promenade Perth have received mixed reviews from guests, but there are plenty of highlights worth noting. Many guests praised the food, whether dining in-room or at various on-site restaurants such as Bistro Guillaume and Market & Co. The room service, in particular, was frequently lauded for being quick and delicious with a menu that enticed many to indulge more than once.
Visitors were generally pleased with the variety of dining choices available within the Crown Complex, citing plenty of options and excellent restaurants. The steaks, whether at the Junction Grill or other venues, received high marks from some patrons, who described them as the best they've had in a long time. Guests also appreciated the food and drinks provided at The Merrywell and Epicurean.
However, not all dining experiences were stellar. Some guests found certain meals underwhelming, citing issues such as undercooked or cold food, limited room service menus and a lack of late-night dining options. Market & Co received mixed feedback; while some enjoyed their meals, others criticized the quality and price. There were also mentions of the overall expense of food and movies at the hotel.
Despite these criticisms, the hotel's convenient location near OPTUS Stadium and the casino, combined with comfortable rooms and friendly staff, contributed to a generally positive experience. The Crown Promenade Perth seems to offer a satisfying dining experience for most guests with a range of restaurants to suit different tastes and preferences.
Crown Promenade Perth offers a mix of modern and stylish accommodations that cater to a variety of tastes. The rooms are often described as spacious, clean and well-maintained with comfortable beds and quality pillows. Guests appreciate the large, comfortable rooms and find the overall layout pleasing. Another highlight frequently mentioned is the efficiency and friendliness of the hotel staff, making the check-in process smooth and stress-free.
While many rooms are lauded for their cleanliness and modernity, some guests noted that certain areas seem dated and in need of refurbishment. Issues with room amenities, such as broken coffee machines, shower leaks and stuck curtains, were occasionally reported. Others mentioned the occasional noise from adjacent rooms or the pool area as minor disturbances.
Despite these occasional drawbacks, the rooms generally provide good value for money, especially with occasional complimentary upgrades to suites or rooms with additional amenities like a spa bath. The hotel's proximity to the casino and various dining options adds to its appeal, making it a convenient location for those looking to enjoy a complete entertainment experience.
In summary, Crown Promenade Perth impresses with its spacious, clean rooms and quality bedding, supported by attentive service. However, minor maintenance and noise issues can detract slightly from the overall experience.
The guest reviews for the beds at Crown Promenade Perth are overwhelmingly positive. Many guests repeatedly praised the comfort of the beds, frequently describing them as comfortable, very comfortable or super comfortable. The beds were often highlighted as one of the best features of the room, contributing to a great night's sleep. Guests appreciated the variety and comfort of the pillows with some noting the luxurious feel they added.
A few guests noted the softness of the beds, which, while generally described positively, did lead to a few mentions of the beds being too soft or old. However, these instances were in contrast to the majority who found the beds to be exceptionally comfortable, even likening the experience to sleeping on a cloud.
Guests also mentioned the availability of large beds, such as king-sized options, which added to the comfort level. The clean and well-maintained bedding further enhanced the experience, making it inviting and cozy. Overall, the beds at Crown Promenade Perth provided a restful and enjoyable sleep experience for most guests.
The reviews of Crown Promenade Perth emphasize its high standards of cleanliness with guests frequently mentioning that rooms were clean, tidy and well-maintained. Many guests described their rooms as very clean, spotlessly clean and super clean, highlighting the consistent efforts of the housekeeping staff. The rooms were often underscored as comfortable, spacious and equipped with good facilities, ensuring a pleasant stay. Although some negative phrases about cleanliness, such as dirty floors and visible dust, were noted, the general sentiment leans heavily towards a positive experience regarding the hotel's cleanliness. The clean and modern environment, along with the friendly and professional staff, adds to the welcoming atmosphere. Overall, Crown Promenade Perth seems to prioritize cleanliness and comfort, making it a reliable choice for travelers seeking a tidy and inviting place to stay.
Guests of the Crown Promenade Perth have shared a wealth of positive feedback about the hotel's staff. Across various departments, staff members consistently displayed friendliness, attentiveness and helpfulness. Check-in and concierge staff received notable praise for their efficiency and welcoming demeanor, although there were occasional mentions of delays and unfriendliness during the check-in process. Housekeeping staff were lauded for their professionalism and the excellent upkeep of the rooms. Guests found the reception staff friendly and accommodating with some reviews highlighting particular individuals for their exceptional service.
Valet and doorman services were also appreciated for their politeness and promptness. The staff’s ability to provide efficient and pleasant service was a recurring theme, enhancing the overall guest experience. Despite a few criticisms of certain staff members coming across as condescending or unfriendly, the majority of the reviews reflected a high standard of customer service. Generally, guests felt well taken care of, often describing the staff as going the extra mile to ensure a pleasant stay. The consistent positive remarks about the staff's friendliness and helpfulness contribute greatly to the hotel's inviting atmosphere.
Guests at Crown Promenade Perth report mixed experiences with the hotel's WiFi service. While some appreciated the free WiFi, describing it as more than adequate and good for general use, others found it lacking, particularly for professional purposes. Several guests mentioned difficulties with connecting or maintaining a stable connection, which affected activities like video calls for business meetings and streaming children's movies. A few stated that the free WiFi was not a secure option, rendering it unsuitable for work. Additionally, some guests experienced interruptions or complete disconnections with a couple needing to contact reception for assistance. There were also instances where guests were not provided with WiFi details or were denied access when requested. Overall, while the complimentary WiFi is a highlight for basic use, it may not meet the expectations for high-speed or secure connections required for work-related tasks.
Guests at Crown Promenade Perth consistently highlight the spa baths as a standout feature. Many reviews praise the inclusion of a spa bath in the rooms with some describing it as exactly what they needed to enhance their stay. The King Spa suite receives particular commendation for its exceptional spa experience. Although some guests mention the absence of an indoor pool and spa, the hotel compensates with a sauna and in-room spa baths. Overall, the spa amenities contribute significantly to the comfort and enjoyment of the guests, often being singled out as a memorable aspect of their visit.
The gym at Crown Promenade Perth has received mixed feedback from guests. Positively, many commend its fabulous quality, well-equipped nature and clean environment, making it a great spot for fitness and relaxation. The sauna and spa facilities are excellent, complementing the overall wellness area. Some guests appreciated its decent size and a few had a wonderful and relaxing experience using these amenities.
However, it appears there are inconsistencies and areas for improvement. The gym's opening hours seem unreliable with instances of it not opening on time. Additionally, some guests found the gym to be small, poorly equipped and not up to their standards, describing it as fairly limited in equipment. There have been complaints about the treadmill being out of order for months and issues with the gym being too cold to use comfortably. Noise from weights being dropped can also be disruptive.
Suggestions from the reviews include improving access to the better-equipped gym at the Metropol, which indicates some guests prefer its facilities over Crown Promenade's. Overall, while the gym has its strong points, addressing equipment maintenance, size and consistency in service could enhance the guest experience.
The pool at Crown Promenade Perth received mixed feedback from guests who appreciated its cleanliness and accessibility but had concerns about its size and amenities. Many reviewers found the pool clean and the surrounding deck area pleasant, describing it as a good spot for a quick dip, particularly noting its children-friendly nature. However, the pool’s small size and lack of shade were frequently mentioned as drawbacks, leading to a sense of overcrowdedness during peak times. Several guests found the water extremely cold, which made the pool unenjoyable for some, including children.
Additionally, the pool area was often cited as needing an upgrade with complaints about occasional maintenance noise and a general lack of ambiance that would befit a holiday destination. The early closing time of the pool and the absence of staff during emergency situations also contributed to some guests’ dissatisfaction. Despite these issues, some guests enjoyed the pool and highlighted the complementary amenities and services provided by the hotel. Overall, while the pool has its merits, it seems it did not fully meet the expectations of many visitors and could benefit from some enhancements to improve guest experience.
Crown Promenade Perth offers a welcoming environment that caters well to families and children. The hotel is described as providing a safe and family-friendly atmosphere, making it a fine choice for traveling with kids. Guests appreciated the family-friendly facilities and child-friendly areas, indicating that it’s a suitable place for a family staycation or holiday. Moreover, the staff's helpfulness, particularly in assisting guests with children, adds to the comfortable experience.
The hotel provides thoughtful touches for younger guests, such as coloring books and pencils for children. The family rooms and suite options have also received positive mentions, contributing to a pleasant stay for families. The central location of the hotel is convenient for families with various activities planned around the area.
However, some reviews suggested that the hotel could improve its family-friendly dining options and facilities for families, noting some shortcomings like the need to pay extra for rollaway beds and limited dining choices that cater to children. Despite minor challenges, guests generally had a great stay and appreciated the clean environment and beautiful views, which were highlighted as a significant aspect of their experience.
Crown Promenade Perth offers an ideal location for those looking to immerse themselves in vibrant nightlife. Situated conveniently close to the Crown Casino, guests appreciate the easy access to various entertainment options, including numerous bars, clubs and an array of restaurants. The hotel itself provides comfortable accommodations, making it a perfect base for enjoying the energetic atmosphere in the evening.
Visitors frequently highlight the property's central location, which places them near many attractions and dining spots where they can catch up with family and friends. Whether it's relishing the buzz of the casino, dining at nearby restaurants or exploring nearby pubs, the options for an exciting night out are plentiful.
The hotel's facilities also cater to families, ensuring there's something for everyone while offering entertainment for children as well. Checking in can be a bit busy at times, but the helpful staff and the hotel's infrastructure make up for it. Overall, Crown Promenade Perth stands out as a prime destination for those looking to experience the lively nightlife scene with convenient access to a variety of entertainment and dining options.
Crown Promenade Perth consistently meets the expectations of a four-star hotel, delivering excellent value for money. Reviewers frequently highlight the property as a reliable choice within its category, emphasizing the good quality of its rooms, breakfast and overall accommodations. The hotel's facilities are praised as top-notch and the service is often described as first-class, maintaining a standard that aligns accurately with its four-star rating.
Though some feedback mentioned areas for improvement, such as room size and ornamentation, general sentiment remains positive regarding cleanliness and comfort. A number of guests noted minor issues like waiting times for security deposits and discrepancies in room descriptions. Despite these, many find the hotel to be a pleasant place for a holiday, offering great value consistent with a four-star experience.
Crown Promenade Perth is a highly regarded hotel for business travelers, praised for its convenient location, excellent business center facilities and reasonable prices for corporate services. Guests highlighted the hotel's proximity to major business venues such as Optus Stadium, making it an ideal spot for conferences and business meetings. The hotel offers good free internet, which many visitors found beneficial for their work needs, although some expressed concerns about the Wi-Fi’s security suitability for business use.
The in-room facilities were also noted as conducive to productivity, featuring ample workspace for guests to comfortably complete their tasks. The general atmosphere of the hotel caters mostly to business travelers and the on-site business amenities were found to be satisfactory.
Staff at the Crown Promenade Perth were often described as accommodating, particularly during the check-in process. However, there were minor criticisms, including an occasional lack of a desk light in the rooms and restricted gym times. Additionally, some guests experienced long waits for breakfast seating and found the breakfast prices to be high.
Despite these few drawbacks, the hotel maintained a reputation for being business-friendly with useful amenities such as a business center, meeting rooms and comfortable areas for working within the room. In conclusion, Crown Promenade Perth stands out as a solid choice for business travelers seeking convenience, functionality and a supportive environment for corporate activities.
Crown Promenade Perth offers ample accessibility features catering to guests with disabilities. The hotel provides excellent amenities and has a conveniently central location, making it easy to access nearby attractions, including the casino. Wheelchair users find it straightforward to navigate the hotel and there is disabled parking available. Accommodations are strategically placed close to elevators, benefiting those with mobility challenges. The hotel maintains high standards of cleanliness and is well equipped with staff noted for their helpfulness. However, accessing the pool can be challenging for some guests and there may be limited family-friendly accessible options.
Located in the heart of Perth, Crown Promenade stands out for its remarkable proximity to the casino, making it a popular choice for those looking to indulge in some gaming excitement. Guests frequently highlight how the hotel's prime location offers easy and convenient access to the casino floor, which is just a short walk away. The ease of walking across the road or being right next door to the casino is noted for its convenience.
The casino itself is praised for its great facilities, providing an ideal setting for a fun-filled day and night. Patrons appreciate the seamless combination of gaming machines, entertainment and evening activities available just steps from their accommodations. Additionally, the casino's close ties to an array of onsite bars and restaurants enhance the overall experience, allowing for varied dining and nightlife options without having to venture far.
Moreover, visitors find the placement of the hotel conducive not just for casino gaming but also for other amenities such as the spa and pool. The central location serves as a hub of entertainment, making it perfect for a night out or a leisurely stay. Despite a few negative remarks about specific aspects of the casino experience, the overwhelming consensus is that the Crown Promenade's proximity and access to the casino contribute significantly to its appeal.
The outdoor pool at Crown Promenade Perth receives mixed reviews, but it predominantly highlights several positive aspects. Guests appreciated the outdoor pool area, noting its attractiveness and the availability of sun loungers. The pool area also provides a scenic view that many found appealing. The facilities, including both the pool and the gym, are praised for their quality with visitors indicating a satisfying experience. However, there were mentions of the pool being a bit crowded and the pool area needing some upgrades, including additional tables and better cleanliness. Some felt the pool could benefit from heating for year-round use and noted instances of the pool being cold. Despite being described as small, the convenience of the pool’s location was mentioned positively. The pool operates until 9 pm, an aspect that provides flexibility for guests. Overall, while there are areas for improvement, the outdoor pool remains a favored feature for many visitors.
Crown Promenade Perth offers an opulent experience with its luxury hotel ambiance and high-end accommodations. Guests rave about the premium luxury beds and comfy rooms, which are maintained to a very high standard. The luxurious dining room and en-suite facilities add to the overall extravagance. The staff receive high praise for their exceptional service, being described as lovely and going above and beyond to make guests feel welcome, even during late hours.
The facilities are described as very luxurious, from the fancy rooms to the stylish gardens and lifts. Many find no faults in the offerings, affirming that the hotel maintains an extremely high standard of comfort and quality. While the complex can get busy, it remains a lovely venue with great rooms and a convenient location near the casino.
Despite some guests feeling that the food was slightly overpriced and others thinking that the luxury didn't always match the cost, Crown Promenade Perth is still seen as a wonderful stopover or transition spot. The overall sentiment reflects a high level of satisfaction with the luxurious elements of the hotel and the quality of service provided.
Crown Promenade Perth offers a luxurious and modern setting ideal for a romantic getaway. The hotel's convenient, central location complements its comfortable rooms, making it perfect for special occasions such as anniversaries or relationship milestones. Guests find it a great place to reconnect without distractions and enjoy a beautiful, romantic escape. The hotel has a reputation for thoughtful touches like a bottle of champagne for celebrations, although there have been occasional lapses in service. Overall, it is considered a wonderful destination for those seeking romance and relaxation.
Location Show Map
Location
The hotel's central location also offers easy access to Perth city, the airport and popular local attractions, making it a perfect base for exploring the region. Visitors have highlighted the convenience of valet parking, the comfortable and spacious rooms and the overall cleanliness and modern facilities of the hotel. The excellent location is also complemented by helpful and friendly staff, enhancing the overall guest experience.
Ideal for quick getaways, business conferences or leisurely stays, Crown Promenade Perth provides a strategic spot for anyone looking to be close to the action while enjoying comfort and value for money. The variety of amenities within walking distance and the overall ease of access to transportation and entertainment options contribute to its strong appeal among travelers.
Breakfast
While a significant number of guests found the breakfast delicious, great and even perfect, there were notable criticisms. Issues such as cold food, undercooked eggs and limited breakfast options were commonly mentioned. Some guests found the breakfast to be expensive and not included in the room rate, which affected their overall satisfaction. Others were disappointed by the quality and freshness of the food with a few even citing food poisoning as a concern.
Despite the occasional service hiccups and inconsistencies in food quality, many visitors felt the breakfast provided good value for the price, particularly enjoying the extensive buffet and diverse selections. However, for those prioritizing a top-notch breakfast experience, it might be wise to explore the different dining options available within the complex to avoid potential pitfalls.
Dinner
Visitors were generally pleased with the variety of dining choices available within the Crown Complex, citing plenty of options and excellent restaurants. The steaks, whether at the Junction Grill or other venues, received high marks from some patrons, who described them as the best they've had in a long time. Guests also appreciated the food and drinks provided at The Merrywell and Epicurean.
However, not all dining experiences were stellar. Some guests found certain meals underwhelming, citing issues such as undercooked or cold food, limited room service menus and a lack of late-night dining options. Market & Co received mixed feedback; while some enjoyed their meals, others criticized the quality and price. There were also mentions of the overall expense of food and movies at the hotel.
Despite these criticisms, the hotel's convenient location near OPTUS Stadium and the casino, combined with comfortable rooms and friendly staff, contributed to a generally positive experience. The Crown Promenade Perth seems to offer a satisfying dining experience for most guests with a range of restaurants to suit different tastes and preferences.
Rooms
While many rooms are lauded for their cleanliness and modernity, some guests noted that certain areas seem dated and in need of refurbishment. Issues with room amenities, such as broken coffee machines, shower leaks and stuck curtains, were occasionally reported. Others mentioned the occasional noise from adjacent rooms or the pool area as minor disturbances.
Despite these occasional drawbacks, the rooms generally provide good value for money, especially with occasional complimentary upgrades to suites or rooms with additional amenities like a spa bath. The hotel's proximity to the casino and various dining options adds to its appeal, making it a convenient location for those looking to enjoy a complete entertainment experience.
In summary, Crown Promenade Perth impresses with its spacious, clean rooms and quality bedding, supported by attentive service. However, minor maintenance and noise issues can detract slightly from the overall experience.
Beds
A few guests noted the softness of the beds, which, while generally described positively, did lead to a few mentions of the beds being too soft or old. However, these instances were in contrast to the majority who found the beds to be exceptionally comfortable, even likening the experience to sleeping on a cloud.
Guests also mentioned the availability of large beds, such as king-sized options, which added to the comfort level. The clean and well-maintained bedding further enhanced the experience, making it inviting and cozy. Overall, the beds at Crown Promenade Perth provided a restful and enjoyable sleep experience for most guests.
Cleanliness
Staff
Valet and doorman services were also appreciated for their politeness and promptness. The staff’s ability to provide efficient and pleasant service was a recurring theme, enhancing the overall guest experience. Despite a few criticisms of certain staff members coming across as condescending or unfriendly, the majority of the reviews reflected a high standard of customer service. Generally, guests felt well taken care of, often describing the staff as going the extra mile to ensure a pleasant stay. The consistent positive remarks about the staff's friendliness and helpfulness contribute greatly to the hotel's inviting atmosphere.
Wi-Fi
Spa
Gym
However, it appears there are inconsistencies and areas for improvement. The gym's opening hours seem unreliable with instances of it not opening on time. Additionally, some guests found the gym to be small, poorly equipped and not up to their standards, describing it as fairly limited in equipment. There have been complaints about the treadmill being out of order for months and issues with the gym being too cold to use comfortably. Noise from weights being dropped can also be disruptive.
Suggestions from the reviews include improving access to the better-equipped gym at the Metropol, which indicates some guests prefer its facilities over Crown Promenade's. Overall, while the gym has its strong points, addressing equipment maintenance, size and consistency in service could enhance the guest experience.
Pool
Additionally, the pool area was often cited as needing an upgrade with complaints about occasional maintenance noise and a general lack of ambiance that would befit a holiday destination. The early closing time of the pool and the absence of staff during emergency situations also contributed to some guests’ dissatisfaction. Despite these issues, some guests enjoyed the pool and highlighted the complementary amenities and services provided by the hotel. Overall, while the pool has its merits, it seems it did not fully meet the expectations of many visitors and could benefit from some enhancements to improve guest experience.
Family
The hotel provides thoughtful touches for younger guests, such as coloring books and pencils for children. The family rooms and suite options have also received positive mentions, contributing to a pleasant stay for families. The central location of the hotel is convenient for families with various activities planned around the area.
However, some reviews suggested that the hotel could improve its family-friendly dining options and facilities for families, noting some shortcomings like the need to pay extra for rollaway beds and limited dining choices that cater to children. Despite minor challenges, guests generally had a great stay and appreciated the clean environment and beautiful views, which were highlighted as a significant aspect of their experience.
Nightlife
Visitors frequently highlight the property's central location, which places them near many attractions and dining spots where they can catch up with family and friends. Whether it's relishing the buzz of the casino, dining at nearby restaurants or exploring nearby pubs, the options for an exciting night out are plentiful.
The hotel's facilities also cater to families, ensuring there's something for everyone while offering entertainment for children as well. Checking in can be a bit busy at times, but the helpful staff and the hotel's infrastructure make up for it. Overall, Crown Promenade Perth stands out as a prime destination for those looking to experience the lively nightlife scene with convenient access to a variety of entertainment and dining options.
4 Star
Though some feedback mentioned areas for improvement, such as room size and ornamentation, general sentiment remains positive regarding cleanliness and comfort. A number of guests noted minor issues like waiting times for security deposits and discrepancies in room descriptions. Despite these, many find the hotel to be a pleasant place for a holiday, offering great value consistent with a four-star experience.
Business
The in-room facilities were also noted as conducive to productivity, featuring ample workspace for guests to comfortably complete their tasks. The general atmosphere of the hotel caters mostly to business travelers and the on-site business amenities were found to be satisfactory.
Staff at the Crown Promenade Perth were often described as accommodating, particularly during the check-in process. However, there were minor criticisms, including an occasional lack of a desk light in the rooms and restricted gym times. Additionally, some guests experienced long waits for breakfast seating and found the breakfast prices to be high.
Despite these few drawbacks, the hotel maintained a reputation for being business-friendly with useful amenities such as a business center, meeting rooms and comfortable areas for working within the room. In conclusion, Crown Promenade Perth stands out as a solid choice for business travelers seeking convenience, functionality and a supportive environment for corporate activities.
Accessible
Casino
The casino itself is praised for its great facilities, providing an ideal setting for a fun-filled day and night. Patrons appreciate the seamless combination of gaming machines, entertainment and evening activities available just steps from their accommodations. Additionally, the casino's close ties to an array of onsite bars and restaurants enhance the overall experience, allowing for varied dining and nightlife options without having to venture far.
Moreover, visitors find the placement of the hotel conducive not just for casino gaming but also for other amenities such as the spa and pool. The central location serves as a hub of entertainment, making it perfect for a night out or a leisurely stay. Despite a few negative remarks about specific aspects of the casino experience, the overwhelming consensus is that the Crown Promenade's proximity and access to the casino contribute significantly to its appeal.
Outdoor Pool
Luxury
The facilities are described as very luxurious, from the fancy rooms to the stylish gardens and lifts. Many find no faults in the offerings, affirming that the hotel maintains an extremely high standard of comfort and quality. While the complex can get busy, it remains a lovely venue with great rooms and a convenient location near the casino.
Despite some guests feeling that the food was slightly overpriced and others thinking that the luxury didn't always match the cost, Crown Promenade Perth is still seen as a wonderful stopover or transition spot. The overall sentiment reflects a high level of satisfaction with the luxurious elements of the hotel and the quality of service provided.
Romantic
Yes, Crown Promenade Perth has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Crown Promenade Perth.
No, Crown Promenade Perth doesn't allow dogs.
No, parking facilities aren't available at Crown Promenade Perth.
Yes, Crown Promenade Perth has a gym.
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