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Summary of reviewsTru By Hilton Roanoke Hollins is lauded for its ideal location off Interstate 81, providing a convenient and peaceful stopover for travelers. The hotel combines accessibility with a tranquil atmosphere, making it a restful retreat without the noise typically associated with highway proximities. Guests frequently highlight the modern, clean facilities and family-friendly environment with particular appreciation for the updated rooms and welcoming lobby. Its proximity to dining options and the interstate, while avoiding the bustle of downtown Roanoke, further underscores its convenience.
The breakfast offerings receive mixed but generally positive reviews with guests enjoying the variety and quality of the food. The automatic pancake maker and little omelets are popular, though some suggest adding more options, especially for those with dietary restrictions. Despite minor critiques, the breakfast setup is appreciated for its adequacy and convenience for travelers.
Guests consistently commend the rooms for their cleanliness, modern amenities and efficiency. Comfortable beds with soft sheets and fluffy pillows contribute to overall good sleep quality, although room size and minor issues like shower pressure are noted by some as areas for improvement. Spacious suites are particularly praised for their ample space and comfort.
Cleanliness is a standout aspect with the hotel maintaining high standards across rooms, facilities and common areas. The bright, inviting atmosphere, enhanced by modern design, contributes to a pleasant stay. Guests appreciate the meticulous upkeep and the overall hygiene maintained throughout the property.
The staff garners significant praise for their friendliness, professionalism and helpfulness. Warm greetings, professionalism at the front desk and kind gestures such as cookies and coffee in the reception area add a personal touch to the guest experience. While there are isolated incidents of less satisfactory interactions, the overall consensus is that the staff significantly enhances the hotel’s welcoming environment.
In terms of bedding, the reviews are mixed. While many find the beds exceptionally comfortable with soft sheets and plenty of pillows, others feel the mattresses are too stiff or hard, impacting sleep quality. This variance suggests individual preferences play a significant role in bed comfort evaluations.
Overall, Tru By Hilton Roanoke Hollins stands out as a well-located, clean and comfortable hotel with a friendly staff and satisfactory amenities, making it a preferred choice for travelers seeking a restful and convenient stay. Show more
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Categories
Dog Friendly Hotel
This hotel is pet-friendly.
Business Hotel
Tru by Hilton hotels typically offer free Wi-Fi and workspaces, suitable for business travelers.
Hotel with Parking
The hotel provides free self-parking for guests. Onsite car parking facilities are complimentary.
EV charging stations
Accessible Hotel
While specific accessibility details are not available in the provided data, Tru by Hilton hotels generally offer accessible rooms and features. Contact the hotel directly for specific accessibility information.
3-Star Hotel
This hotel provides modern accommodations with amenities such as a fitness center and free Wi-Fi. It offers a comfortable and convenient stay for guests.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel with Gym
Room Types
King RoomThe double room features air conditioning. The unit has 1 bed.
King Room with Accessible Tub - Mobility AccessThe double room provides air conditioning. The unit offers 1 bed.
Queen Room with Two Queen BedsThe quadruple room provides air conditioning. The unit offers 2 beds.
Queen Room with Two Queen Beds - Mobility AccessThe quadruple room offers air conditioning. The unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
Ideally situated off Interstate 81, Tru By Hilton Roanoke Hollins offers an excellent location for travelers seeking a quick and comfortable stopover. Despite its proximity to the highway, the hotel boasts a quiet ambiance, making it a restful retreat after a long drive.
Guests consistently praise the modern, clean facilities, including updated rooms and a welcoming lobby. Families will find it particularly accommodating with a family-friendly environment and comfortable beds for a good night's sleep.
The hotel excels in convenience, being close to both the interstate and various dining options, yet just far enough from downtown Roanoke to avoid the hustle and bustle. This makes it perfect for those wanting easy access without the stress of city traffic.
Moreover, the hotel serves up excellent coffee and a substantial breakfast, ensuring guests are well-fueled for the next leg of their journey. The views and overall vibe of the lobby enhance the stay, creating a pleasant atmosphere that guests appreciate.
Overall, Tru By Hilton Roanoke Hollins stands out as a very good, well-located hotel with great service and amenities, making it an ideal choice for travelers.
Breakfast
Travelers have consistently commented on the breakfast offerings at Tru By Hilton Roanoke Hollins, highlighting both its positives and areas for improvement. Many guests found the breakfast to be very good with mentions of a delicious and great spread. The automatic pancake maker stood out as a popular feature, being noted multiple times as a hit. The little omelets received positive feedback and the breakfast was frequently described as good for travel and satisfying by American standards.
However, some guests pointed out that the breakfast options were limited and could be enhanced with additional choices, such as gluten-free items. The breakfast setup and cleanliness were praised, though a few guests suggested room for improvement regarding the variety and quality. Overall, the breakfast experience at Tru By Hilton Roanoke Hollins seems to be well-received with a mix of basic but adequate offerings and standout features that guests appreciate.
Rooms
Tru By Hilton Roanoke Hollins offers a mixed experience when it comes to the comfort and size of its rooms. Most guests appreciated the cleanliness and modern design, noting that the rooms were clean, comfortable and featured modern amenities like electric shades and large walk-in showers. The beds were often highlighted for their comfort with soft sheets and fluffy pillows enhancing the overall sleep quality. While the rooms were designed efficiently and included everything necessary for a pleasant stay, some guests found them to be on the smaller side, particularly for larger groups or compared to other Tru locations. The spacious suites garnered positive remarks for their ample space and comfort. Despite minor issues like shower pressure and water temperature, the overall consensus is that the rooms are clean, modern and provide a comfortable stay, supported by friendly and upbeat staff.
Beds
Tru By Hilton Roanoke Hollins offers a mixed experience when it comes to their beds. Many guests appreciated the comfort and softness of the bed sheets and overall comfy bedding, highlighting the presence of extra pillows and general bed coziness. Some mentioned the beds were super comfy or even excellent, contributing positively to their stay and the simplicity of the rooms was also a noted plus.
However, not all experiences were positive. A number of guests found the mattresses to be uncomfortable, stiff and hard, leading to poor sleep quality for some. Despite these inconsistencies, the hotel's bedding generally received approval for its softness and quality.
Overall, while there are varying opinions, the comfort level of beds at Tru By Hilton Roanoke Hollins seems to depend on individual preferences with notable acknowledgment of both very positive and negative experiences.
Cleanliness
Tru By Hilton Roanoke Hollins consistently impresses guests with its exceptional cleanliness. Visitors frequently mention the meticulously clean rooms, facilities and towels. The hotel maintains a bright and welcoming atmosphere, which is enhanced by its modern and practical design. Guests appreciate the comfort of the large rooms and find the beds particularly comfortable. The property is well-maintained and features a nice bathroom, adding to the overall pleasant experience. The hotel's cleanliness extends to all areas, making it one of the best accommodations in terms of upkeep and hygiene. Additionally, the complimentary breakfast and friendly environment contribute to the overwhelmingly positive impressions. Overall, the hotel's clean and inviting ambiance ensures a charming and comfortable stay for all guests.
Staff
At Tru By Hilton Roanoke Hollins, the staff consistently garners praise for their hospitality. Guests frequently describe the team as friendly, professional and knowledgeable. The front desk receives specific mentions for their warm greetings and professionalism, contributing to a welcoming atmosphere. Individual staff members like David stand out as being particularly exceptional with guests appreciating small touches like cookies and coffee at the reception. Overall, the consensus points to a helpful and attentive team that enhances the cleanliness and overall experience at the hotel. While there were a few isolated incidents of less satisfactory interactions, the majority of reviews highlight excellent customer service and a genial, welcoming environment.
No, Tru By Hilton Roanoke Hollins doesn't have any pool.
No, a spa isn't available at Tru By Hilton Roanoke Hollins.
Yes, Tru By Hilton Roanoke Hollins welcomes dogs.
Yes, parking facilities are available at Tru By Hilton Roanoke Hollins.