Rio Quente Resorts - Hotel Pousada

Rio Quente -17.77363100, -48.75159800 , Fazenda Agua Quente, S/n (Show on Map)
7.4
Good


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Summary of reviewsRio Quente Resorts - Hotel Pousada, situated within the Rio Quente Resorts complex, is praised for its exceptional location, providing easy access to major attractions like Parque das Fontes and Hot Park. The proximity to beautiful swimming pools and natural hot springs contributes to a convenient and enjoyable stay, particularly appreciated by families. The surrounding scenic and tranquil environment further enhances the guests' experience.

The breakfast offerings receive high praise for their variety and quality with a diverse selection of fruits, tapioca, waffles, eggs and yogurts, contributing to a satisfying start to the day. Dinner, while having some positive highlights, such as well-prepared meals at the Cora restaurant and the pizzeria, faces criticism for its high prices and repetitive menus. Special events like the Christmas dinner at Hotel Cristal stand out positively.

Guest feedback on the rooms is mixed. Positive aspects include spacious room sizes and comfortable beds and pillows. Unfortunately, the rooms often need significant renovations and face maintenance issues like mold, faulty air conditioning and outdated facilities. Cleanliness outside the rooms, particularly around the pools and public areas, is well-maintained, though room cleaning services can be inconsistent.

The staff receives commendation for friendliness and attentiveness, particularly specific individuals providing exceptional service. However, the reception staff often falls short with reports of rude and unhelpful behavior.

Despite the positive remarks, the resort's WiFi is generally perceived as inadequate with many guests experiencing unreliability and poor connectivity. On the brighter side, the fitness center is well-received for its modern equipment and structured activities, adding to the resort's appeal. The pools are consistently highlighted as a standout feature, known for their cleanliness and pleasant temperature.

The family-friendly environment is a significant draw with numerous activities and attractions for children, clean and spacious rooms and a variety of dining options. Parents appreciate the energetic entertainers and convenient amenities like the baby food service, making it a paradise for families.

While the beds receive mixed reviews with some guests finding them comfortable and others citing issues with old mattresses and inadequate bedding, the overall comfort level varies and could benefit from improvements.

Overall, Rio Quente Resorts – Hotel Pousada offers excellent infrastructure and amenities that align with a four-star rating, although the value for the price is sometimes questioned. The natural beauty, robust family-friendly activities and general ambiance make it a popular choice for family vacations and serene getaways.
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Categories
Resort with Spa
Located within the Rio Quente Resorts, this hotel provides guests with easy access to thermal waters and spa facilities. It's an ideal choice for those seeking relaxation and wellness.

Family Friendly Resort
This resort is tailored for families, offering an impressive water park with numerous attractions. Guests have access to Hot Park and Parque das Fontes, featuring heated and natural pools open 24 hours. The diverse range of activities available makes it a favorite among families.

Resort with Swimming Pool
Features an outdoor pool and a children's pool, complete with a lazy river and a waterslide. Guests can also enjoy a complimentary water park and hot springs, providing a comprehensive water-based experience.

  Pool Swim Up Bar    Pool Water Slide    Water Park    Lazy River    Outdoor Pool  


Accessible Resort
This hotel offers increased accessibility and elevators, ensuring ease of movement for guests with disabilities. The entire unit is wheelchair accessible. It provides a comfortable and convenient stay for all guests.

Resort with Gym
Features a well-equipped fitness center on-site, catering to guests' fitness needs. It also offers a steam room for relaxation after workouts. The resort provides various sports facilities, making it ideal for active travelers.

Resort with Tennis Courts
Offers tennis courts and is situated near Xpirado Water Park and Eko Aventura Park. Additionally, guests can enjoy hiking trails and access to a spa salon and outdoor pool.

4-Star Resort
Hotel Pousada combines tradition and modern amenities, providing a relaxing and enjoyable stay. It offers access to a free water park, an outdoor pool with a lazy river, and a full-service spa. The hotel's Casa de Cora restaurant offers a wealth of choices, and the staff is known for being extremely friendly.

Resort with Outdoor Pool
This hotel offers an outdoor pool and a children's pool, complemented by a lazy river and a waterslide for added fun. Guests also have access to a free water park and hot springs, making it ideal for families and those seeking water-based entertainment.

Resort with Pool Water Slide
Offers free water park access, a lazy river, and a waterslide. Guests can also enjoy multiple pools, hot springs, and a free theme park shuttle, making it a premier destination for water-based fun.

Resort with Swim Up Bar
Located in Rio Quente, this resort offers a swim-up bar, providing guests with a convenient and enjoyable way to stay refreshed. The hot springs make for a relaxing vacation experience.

Luxury Resort

Resort Taking Steps Towards Sustainability

Resort for Honeymoon

Romantic Resort

Resort with Lazy River

Resort with Water Park

Room Types
Standard Double Room with Access to Hot Park and Parque das Fontes The air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. The apartment features a minibar, a wardrobe, a safe deposit box, as well as a TV. The unit has 1 bed.

Quarto Duplo Comfort com Acesso ao Hot Park e ao Parque das Fontes The air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. Rooms on the upper floors are reachable by lift. The unit has 1 bed.

Quarto Superior com Acesso ao Hot Park e ao Parque das Fontes The air-conditioned apartment features 1 bedroom and 1 bathroom with a shower and a hairdryer. The apartment provides a minibar, a wardrobe, a safe deposit box, as well as a TV. The unit offers 3 beds.

Promo Black - Suíte Standard Double - Incluso Hot Park e Parque das Fontes The air-conditioned apartment features 1 bedroom and 1 bathroom with a shower and a hairdryer. The apartment is equipped with a TV, a minibar, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.

Promo Black - Suíte Standard Comfort - Incluso Hot Park e Parque das Fontes The air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. The apartment features a minibar, a wardrobe, a safe deposit box and a TV. The unit has 1 bed.

Promo Black - Suíte Superior Família - Incluso Hot Park e Parque das Fontes The air-conditioned apartment features 1 bedroom and 1 bathroom with a shower and a hairdryer. Rooms on the upper floors are reachable by lift. The unit offers 3 beds.

Standard Villa This villa is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The villa offers air conditioning, a minibar, a wardrobe, a safe deposit box, as well as a TV. The unit offers 2 beds.

Guest Reviews
7.4
Good
Location
Located within the Rio Quente Resorts complex, Hotel Pousada boasts an exceptional location that's highlighted in numerous guest reviews. Positioned near major attractions, such as the Parque das Fontes and Hot Park, the hotel offers easy access to various recreational activities without the need for a bus, making it particularly convenient for families with children. Guests frequently praise the proximity to the beautiful swimming pools and natural hot springs, emphasizing the hotel’s integration with these natural wonders.

The surrounding area is characterized by abundant, well-preserved nature, providing a scenic and relaxing environment for visitors. The hotel's facilities, including clean, well-maintained accommodations and a highly-rated restaurant, contribute to an enjoyable and stress-free stay. Patrons commend the courteous staff and the ample amenities available within the resort.

Hotel Pousada's placement within the resort complex makes it ideal for those seeking to explore the thermal waters and enjoy a variety of recreational offerings. Its location next to central attractions like the Parque das Fontes and Hot Park ensures that guests can easily access entertainment and leisure facilities, often on foot. Whether for a family holiday or a serene getaway amidst the stunning cerrado landscape, Hotel Pousada stands out for its unparalleled location and comfort.

Breakfast
Rio Quente Resorts - Hotel Pousada offers a commendable breakfast experience. The majority of guests praise the breakfast for its variety and quality, often describing it as excellent, very good or wonderful. Many reviews highlight the diverse selection available, including fruits, tapioca, waffles, eggs and yogurts, contributing to a well-assorted and satisfying meal to start the day.

There are some recurring criticisms, however. Some guests express disappointment with the repetitiveness of the menu and the limited fruit options with common mentions of items like watermelon, papaya and banana. Instances of old or dry breads and slow replenishment of food and utensils were noted. Despite these drawbacks, the breakfast generally meets or exceeds guest expectations.

In summary, while there are areas for improvement, namely in freshness and variety of certain items, the breakfast at Rio Quente Resorts - Hotel Pousada is largely viewed as a highlight of the guest experience, offering a good, varied start to the day.

Dinner
Dinner at Rio Quente Resorts - Hotel Pousada has garnered mixed reviews from guests. On the positive side, the breakfast is frequently highlighted as excellent with a variety of options, while some guests enjoyed the offerings at the Cora restaurant, describing the food as very well-prepared. Special events such as Christmas dinner at Hotel Cristal have been noted as wonderful with commendable food and decorations. The hotel's pizzeria also received positive remarks for its dinner service.

However, many guests expressed disappointment with the overall dinner experience. Common complaints include the high prices, limited à la carte options and repetitive menus. The quality of food at dinner did not meet expectations for several reviewers, who described it as tasteless, poorly prepared or just okay. Furthermore, logistical issues such as overcrowded dining areas and long lines have detracted from the dining experience. Notably, some guests regretted opting for the half-board service due to the unsatisfactory dinner options included. The lack of variety and innovation in the menu led many to find the dinner experience lacking and mundane, often resorting to other dining options despite the higher costs.

Rooms
The guest reviews of Rio Quente Resorts - Hotel Pousada reveal a mix of opinions, predominantly tilting towards areas needing improvement, particularly concerning the rooms. Reviewers appreciated the excellent room sizes which were especially accommodating for families, ensuring no cramped feeling. The cleanliness of rooms was highlighted positively by a few guests, along with commendations for the comfortable beds and pillows provided.

However, the recurring sentiment among reviews pointed towards several drawbacks. Many guests described the rooms as very small, cramped and in need of significant renovations. The accommodations were often labeled as old with numerous reports of mold, faulty air conditioning, leaking showers and broken door locks. The room furniture and fixtures were often described as outdated and the overall comfort levels were reported to be lacking.

Additional feedback mentioned the lack of essential room amenities such as chairs, tables and sufficient lighting. Poor room acoustics and ineffective sound isolation were also noted as areas of concern, leading to disrupted sleep for some guests. Maintenance issues were frequent, including clogged sinks, leaking water and stained floors, contributing to a less-than-ideal experience.

While the spacious room size was a notable positive point, the combination of poor maintenance, outdated facilities and inadequate room amenities overshadowed guests' experiences, indicating a need for substantial improvements in the hotel's accommodations.

Beds
Guests have mixed opinions about the beds at Rio Quente Resorts - Hotel Pousada. Many found the beds to be comfortable and had positive experiences with the quality of bed linens and pillows, appreciating the comfort, cleanliness and peaceful environment of their rooms. There were mentions of wonderfully placed beds with fresh linens and some guests highlighted the comfort of the beds and pillows.

However, others pointed out several issues, including old and deformed mattresses, saggy bed racks and terribly uncomfortable beds. Some beds were described as tiny or narrow and there were instances where bed sheets were not changed during a 4-day stay. Complaints also included the softness of mattresses causing bodies to sink and a lack of blankets or bedside tables. A few reviews mentioned the problem of bed linens not fitting the mattresses properly and there were mentions of unclean and old bed linens.

Overall, while the comfort and quality of the beds varied, the general sentiment pointed toward a need for improvement in the condition and maintenance of the mattresses and bed accessories. Guests who experienced comfortable beds seemed satisfied, but the negative feedback highlights significant areas for enhancement.

Cleanliness
Visitors to Rio Quente Resorts - Hotel Pousada provide a mixed account of their experiences with cleanliness and maintenance. Many guests highlight that the pools are consistently clean and the natural surroundings, including the facility grounds and fountain park, are well-kept and hygienic. Additionally, clean bed and bath linens, as well as hygienic tables, contribute to positive aspects of their stay.

However, there are significant concerns regarding the overall room upkeep. Housekeeping services are not daily and are sometimes described as insufficient when they occur with issues such as unclean sheets, dirty blankets, mold in bathrooms and old air conditioning units frequently mentioned. Some guests reported specific hygiene lapses like finding a rotten orange under the bed and encountering cockroaches in their rooms.

While the infrastructure is generally appreciated, many note the need for repairs and better maintenance. Problems with room essentials such as insufficient replacement of towels and soaps add to the dissatisfaction, alongside complaints about the poor acoustics and small, uncomfortable room sizes.

In essence, while guests appreciate the cleanliness of public areas, particularly the pools and grounds, the inconsistent and often insufficient room cleaning services detract from their overall experience.

Staff
Reviews of the staff at Rio Quente Resorts - Hotel Pousada present a mixed picture. Many guests praise the staff for their friendliness, attentiveness and helpfulness. Several members, including specific individuals like the maid Elionay, attendants at the pools and various restaurant staff, are noted for their exceptional service and politeness. The waiters Wesley and Flávio, as well as bartender Francisco Einstein, stand out for their dynamic and friendly demeanor. Additionally, the housekeeping team often receives accolades for their special touches and overall courtesy.

However, there are significant areas of concern. A recurring issue is the rudeness and lack of training among the reception staff with multiple mentions of unhelpful and cold behavior. Instances of the reception staff being uninformed, failing to respond to messages and showing a lack of willingness are all reported. Guests also note that service in some areas, like the restaurant, is often slow and there are frequent attempts by staff to sell memberships, which some find intrusive.

In terms of professionalism, while many staff members earn high marks, a considerable number of reviews point to the need for comprehensive training to ensure all employees can meet the expected standards of tourist hospitality. The contrasting experiences suggest that while there is a core of excellent service providers, there is room for improvement, particularly at the front desk and certain points of contact within the resort.

Wi-Fi
The WiFi at Rio Quente Resorts - Hotel Pousada seems to be a major point of contention among guests. Many have reported that the WiFi is non-existent in certain areas, including the rooms and the reception. The network often oscillates and is described as unreliable and bad with several guests wishing it was better. There were conflicting experiences, as some reported that the WiFi didn't work for them, while others mentioned it worked for some guests. Despite a few positive mentions, the general consensus points to significant dissatisfaction with internet connectivity throughout the resort.

Gym
The gym at Rio Quente Resorts - Hotel Pousada garners positive feedback for its convenience and location, being nearby in a covered area and offering modern equipment. Guests have expressed a general likability towards the gym, frequently noting it as very good and complete. There are also structured hourly activities available for guests. Despite a few mentions of scarce equipment, the overall sentiment leans towards the gym being a beneficial feature for visitors, especially those planning to visit Hot Park.

Pool
The pools at Rio Quente Resorts - Hotel Pousada are consistently highlighted as a standout feature by guests. Many describe the pools as wonderful, amazing, fantastic and beautiful. The natural pools, in particular, receive high praise for their cleanliness, relaxing atmosphere and excellent temperature. Guests appreciate the variety of pools available, including heated and hot spring options, which offer a truly relaxing experience.

The hotel also boasts a well-maintained pool environment with clean facilities and great service provided at the poolside bars. Despite the occasional comment on high prices and long queues, the overall consensus is positive with the hotel offering great amenities and easy access to the pools and nearby hot park.

However, some guests mention the need for renovation and conservation works, as well as issues such as crowded areas and a high noise level. Despite these minor setbacks, the resort’s green areas, beautiful natural surroundings and variety of activities make it a charming and comfortable destination for visitors.

Family
Rio Quente Resorts - Hotel Pousada emerges as an excellent choice for family vacations, particularly appealing to those traveling with children. The resort boasts a robust structure outfitted with numerous activities and attractions, ensuring a fun-filled experience for kids of all ages. Recreation options include family entertainment areas, abundant swimming pools and even circus performances, all adding to the magnetic family-friendly environment.

Parents will appreciate the clean and spacious rooms, dining options tailored to younger palates and the ease of access throughout the resort. The presence of highly energetic entertainers and convenient amenities like a baby food service makes it even more accommodating. With a mix of leisure and relaxation options designed for both children and adults, the resort consistently provides a fantastic and pleasant stay. Ideal for family vacations, it's often referred to as a paradise for families, making repeat visits a common trend among guests.

4 Star
Rio Quente Resorts – Hotel Pousada is seen as a prime lodging option, particularly for those seeking a relaxing getaway. It boasts excellent infrastructure and amenities that align with a four-star rating, providing a range of services that enhance the guest experience. The resort prides itself on creating an exclusive ambiance, often described as a 'world apart.'

However, guest feedback indicates a disparity between the hotel's pricing and the value delivered. The high daily rates have been a point of contention with some guests noting that the cost is not proportionate to the caliber of the accommodations, which they feel resemble a cabin rather than a luxurious room. Additionally, there are mixed opinions about the food and common areas with some suggesting that the services do not match the expectations set by the premium prices.

While the facilities and overall environment receive positive remarks, there's a consensus that the hotel needs to align its service quality more closely with its four-star rating and steep pricing. Despite this, the hotel remains a viable option for those looking for a peaceful retreat, though potential guests should consider the cost-performance ratio.

Accessible
Rio Quente Resorts - Hotel Pousada offers commendable accessibility for guests with disabilities. The environment is accessible and features ramps and easy access to the hotel's attractions, including the water park and fountain park. The hotel is compliant with accessibility policies, making it accessible for people with reduced mobility. The accessible nature of the environment, combined with the recreation options for children and family-friendly atmosphere, enhance the overall experience. While there is a charge for pool towels, the hotel's pricing remains accessible. The emphasis on accessibility ensures that elderly guests are also catered to, making it a comfortable stay for all.

Lazy River
The lazy river at Rio Quente Resorts - Hotel Pousada receives generally positive feedback from guests. Visitors find the lazy river to be a relaxing and enjoyable feature of the hotel, often describing it as a great facility. The inclusion of multiple pools with a lazy river adds to the resort's appeal. However, there are occasional remarks about maintenance, suggesting that although the lazy river is a highlight, it may need some attention to upkeep. Overall, the lazy river is characterized as a standout and soothing attraction within the resort.

Outdoor Pool
The outdoor pool experience at Rio Quente Resorts - Hotel Pousada receives consistent praise from guests. Many highlight the exceptional quality and natural beauty of the pools, which feature natural hot springs and are surrounded by nature. The natural stone pools are particularly noted for their stunning appearance. Families appreciate the variety of pools available, including several designed specifically for kids. Cleanliness is a recurring theme with guests frequently mentioning the well-maintained and spotless state of the pools. Additionally, guests have free access to the remarkable pools at Hot Park, adding even more value to their stay. The outdoor areas are beautifully kept, enhancing the overall relaxing and enjoyable experience.

Water Park
Rio Quente Resorts - Hotel Pousada is a destination that caters particularly well to families, thanks to its impressive water park with numerous attractions. The hotel's water park, including the widely praised Hot Park and Parque das Fontes, offers guests access to a variety of leisure and relaxation options. The water park's excellent structure, featuring heated and natural pools open 24 hours, ensures that visitors can enjoy the inviting thermal waters at any time.

The diverse range of attractions, particularly those designed for children, makes the park a favorite among families. Visitors appreciate the numerous activities available for all ages and the fact that the pools and bars are well-maintained and open around the clock. The water park's convenient location within the hotel complex, coupled with easy access to Hot Park, adds significant value to the stay.

While some guests noted that the pools can become overcrowded and mentioned that one of the water parks seems relatively small, the overall experience remains overwhelmingly positive. The high-quality thermal pools and spectacular leisure areas significantly contribute to the resort's reputation as one of the best destinations in Brazil for relaxation and family enjoyment.


Yes, Rio Quente Resorts - Hotel Pousada has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Pool Water Slide, Outdoor Pool, Water Park, Lazy River.

Yes, a spa is available at Rio Quente Resorts - Hotel Pousada.

No, Rio Quente Resorts - Hotel Pousada doesn't allow dogs.

No, parking facilities aren't available at Rio Quente Resorts - Hotel Pousada.

Yes, Rio Quente Resorts - Hotel Pousada has a gym.

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