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Summary of reviewsThe Super 8 by Wyndham Richmond/Broad Street is a well-located option for budget-conscious travelers seeking proximity to downtown Richmond. Situated conveniently on Broad Street, the hotel offers easy access to city attractions and a range of dining choices nearby, further enhanced by the provision of free parking for guests with personal vehicles. Despite some areas for improvement, the location stands out as a strong advantage.
The accommodations themselves are noted for spaciousness and the comfort of their beds, providing a restful environment. Guests appreciate the quiet atmosphere, which complements the hotel staff’s friendly and welcoming approach. Staff are consistently praised for their helpfulness and efficiency, contributing to a stress-free experience and leaving guests feeling at ease.
However, guests frequently express disappointment with the breakfast offerings, which don't meet expectations set by the hotel's advertising. The absence of breakfast or the limited availability is a recurring critique, overshadowing the positives.
Cleanliness receives mixed feedback, with many rooms described as clean and well-maintained, supported by welcoming staff. Yet, reports of pests, mold, and unsatisfactory room conditions are significant concerns, indicating a need for improvement to enhance guests’ comfort and safety.
Overall, while the hotel provides substantial benefits in terms of location, comfort, and customer service, ensuring consistent cleanliness and addressing breakfast options would greatly improve the overall guest experience. Show more
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Categories
Cheap Motel
This motel provides essential amenities at a budget-friendly price point. It's a simple and affordable option for travelers.
Small Motel
3-Star Motel
Room Types
Double Room with Two Double Beds - Non-SmokingThis room features a microwave and refrigerator.
Double Room with Two Double Beds - SmokingThis room includes a hairdryer and television
King Room - Smoking Providing free toiletries, this triple room includes a private bathroom with a bath or a shower. The triple room provides air conditioning.
King Room - Non-SmokingOffering free toiletries, this triple room includes a private bathroom with a bath or a shower. The triple room offers air conditioning.
Deluxe Double Room - Disability Access/Non-SmokingOffering free toiletries, this quadruple room includes a private bathroom with a hairdryer. The quadruple room's kitchen, which features a refrigerator and a microwave, is available for cooking and storing food. This quadruple room is air-conditioned and has a TV with cable channels, a tea and coffee maker, a seating area and a dining area.
Guest Reviews
6.5
Rated
Location
Located conveniently on Broad Street, the Super 8 by Wyndham Richmond/Broad Street offers budget-conscious travelers easy access to downtown Richmond, making it an attractive option for visitors seeking affordability without sacrificing proximity to city attractions. The hotel's location is ideal for those working or exploring downtown, as it's just a short 10-minute drive away. Additionally, guests find the quiet atmosphere and clean rooms contribute to a pleasant stay.
Broad Street, where the hotel is situated, is well-provided with numerous dining choices, allowing guests to indulge in a variety of culinary experiences close by. For those relying on personal vehicles, the availability of free parking is a appreciated aspect of the hotel’s offerings.
While some reviews indicate areas for improvement concerning amenities, the location is consistently highlighted as a strong advantage, allowing visitors easy access to various parts of Richmond within approximately 30 minutes.
Breakfast
While staying at the Super 8 by Wyndham Richmond/Broad Street, guests often anticipate starting their day with a refreshment as part of the advertised breakfast offering. However, experiences consistently point to a lack of breakfast options, with many individuals noting that only coffee is available. This coffee, described as served in tiny paper cups, leaves much to be desired, some even finding it unpleasant. Despite the promise of a continental breakfast, guests discover that the reality does not align with the expectation set by the hotel's advertising. Some guests noted paying for the inclusion of breakfast in their reservation but felt disappointed and unfulfilled. Occasional mentions of external restrictions affecting breakfast availability add to the sense of letdown. While the hotel's location is seen as advantageous, the breakfast offerings remain a consistent point of critique among visitors.
Rooms
Nestled in Richmond, the Super 8 by Wyndham Broad Street offers travelers spacious accommodation with a notable feature of exceptionally comfortable beds that ensure a restful night's sleep. Guests appreciate the quiet atmosphere, providing a calm place to unwind. Despite the rooms showing signs of aging, they are generally well-maintained, offering a tidy and organized living environment. However, the establishment seems to be facing challenges with cleanliness, as some guests have reported concerns such as unpleasant odors and pest issues. The absence of amenities like a hairdryer and ironing board is noted, along with no breakfast service. The staff, however, stands out for their helpfulness and responsiveness, often making efforts to explain services and manage concerns. Guests looking for clean and silent rooms with cozy beds might find solace here, although it's crucial to manage expectations regarding cleanliness and additional amenities.
Cleanliness
Nestled on Broad Street in Richmond, the Super 8 by Wyndham offers an experience that has garnered mixed reviews regarding its cleanliness. Guests highlight the cleanliness of the rooms as a positive aspect, with many noting that the rooms were clean, neat, and well-maintained, contributing to a comfortable stay. Fresh towels are appreciated by some guests, and the spotless bathrooms meet the expectations for hygiene.
The staff play a pivotal role in enhancing the experience by being incredibly welcoming and helpful, ensuring guests have everything they need for a pleasant stay. Despite some issues with roaches and mold, a number of guests found the rooms to be clean, and the bed was described as exceedingly comfortable, providing a restful night.
However, there are significant issues that cast a shadow over the property's reputation. Reports of roaches, mold, and general unsanitary conditions abound, suggesting that cleanliness could certainly be improved. Guests have voiced concerns about stained linens, dirty floors, and foul odors. The presence of pests, including bedbugs, detracts from the comfort and safety of the stay. Facilities and room conditions triggered allergy issues for some, adding to the discomfort.
While the property has its merits, including clean rooms and friendly staff, substantial improvements in cleanliness and pest control are needed to elevate guests' experiences consistently.
Staff
At the Super 8 by Wyndham Richmond/Broad Street, one of the standout features consistently highlighted by guests is the commendable performance of the hotel staff. The team is often described as friendly, welcoming, and supportive, with particular praise directed toward the front desk and housekeeping. Many visitors appreciate the cooperative and accommodating nature of the staff, noting that they are always ready to lend a hand and resolve any issues efficiently. This level of customer service contributes significantly to an easy and stress-free check-in process, ensuring guests feel safe and comfortable during their stay. Despite a rare mention of a negative encounter, the overall impression is that of a diligent and courteous team dedicated to providing good service. The hotel's location, well-connected with restaurants around, also adds to the positive experience.
No, Super 8 by Wyndham Richmond/Broad Street doesn't have any pool.
No, a spa isn't available at Super 8 by Wyndham Richmond/Broad Street.
No, Super 8 by Wyndham Richmond/Broad Street doesn't allow dogs.
No, parking facilities aren't available at Super 8 by Wyndham Richmond/Broad Street.
No, Super 8 by Wyndham Richmond/Broad Street doesn't have a gym.