Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsHyatt House Richmond - Short Pump is consistently praised for its prime location in the heart of the vibrant Short Pump Town Center, offering guests easy access to shopping, dining, and entertainment options. The hotel's strategic positioning within the bustling mall complex is ideal for both leisure and event-focused stays, with proximity to major highways facilitating exploration of Metro Richmond.
The complimentary breakfast receives considerable acclaim, with guests enjoying a delicious and varied morning meal that caters to diverse dietary needs. The breakfast staff is noted for their attentiveness, contributing to a positive start to the day.
Guests appreciate the spacious and clean rooms, particularly the Deluxe King Suite and one-bedroom suites, which offer modern designs and amenities like kitchenettes for extended stays. The hotel's commitment to cleanliness is echoed throughout common areas, further enhanced by professional and friendly staff who ensure responsive service to guest requests.
The property features free parking, providing additional convenience and ease of access to local attractions. Families are encouraged by the kid-friendly accommodations and hot breakfast, making the hotel an appealing choice for family outings, special occasions, and group trips.
The high quality of bedding is frequently highlighted, with guests enjoying restful nights thanks to exceptionally comfortable beds. Hyatt House Richmond - Short Pump stands out as a welcoming and hospitable destination, delivering quality service and a prime location for an enjoyable stay in Richmond. Show more
Read review summaries for all categories
Categories
Hotel for Honeymoon
Hyatt House Richmond - Short Pump is highly rated by couples. It provides comfortable accommodations and a range of amenities.
Family Friendly Hotel
Hyatt House hotels offer suite-style accommodations with kitchens, which can be beneficial for families.
Business Hotel
Hyatt House hotels offer apartment-style suites with full kitchens, catering to extended-stay business travelers. Free breakfast, Wi-Fi, and social hours are common amenities.
Hotel with Parking
Located in Short Pump, this hotel provides free parking for its guests. Its location in a shopping plaza offers convenient access and parking.
Accessible Hotel
Hyatt House Richmond - Short Pump provides accessible guest rooms with 32-inch clear doorway widths, closed-caption televisions, and TTY. Accessible routes lead to all hotel areas including the registration desk, fitness center, and swimming pool, with both self-parking and van-accessible parking.
Hotel with Gym
The Hyatt House Richmond - Short Pump includes a fitness center. It allows guests to keep up with their exercise routine while traveling.
3-Star Hotel
This hotel offers suite-style accommodations with full kitchens, making it ideal for extended stays. Guests appreciate the convenience and home-like atmosphere.
Room Types
One-Bedroom King SuiteFeaturing a fully-equipped kitchen, this suite also offers a separate living room area with a sofa.
King Studio with Sofa BedFeaturing a fully-equipped kitchen, this suite also offers a flat-screen TV and a seating area.
Executive Corner SuiteProviding free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious suite provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with streaming services. The unit offers 1 bed.
Corner SuiteProviding free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious suite provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with streaming services. The unit offers 1 bed.
Queen Room with Two Queen BedsThis queen room comes with two queen beds, a microwave and a small refrigerator. Complimentary wired and wireless internet is also provided.
King Studio with Accessible Tub - Disability AccessThis suite offers a fully-equipped kitchen, a sofa and a seating area and a flat-screen TV.
Guest Reviews
8.4
Very Good
Location
Located in the heart of the vibrant Short Pump Town Center, Hyatt House Richmond - Short Pump offers guests a prime spot to enjoy everything this dynamic area has to offer. The hotel's location is a standout feature, providing convenient access to an abundance of shopping, dining, and entertainment options. Perfectly situated within a bustling mall complex, guests can easily explore the array of stores, restaurants, movie theaters, and comedy clubs, all within walking distance. The proximity to major highways, particularly I-64, facilitates quick travel to nearby attractions in Metro Richmond, making it ideal for both leisure and event-focused stays.
The hotel also garners praise for its cleanliness and professional staff, enhancing the overall guest experience. Visitors relish the ability to indulge in local shops and restaurants without the need for extensive travel, turning trips into seamless adventures. Whether for holiday shopping, a night out, or a casual day exploring, the location offers a beautiful and convenient backdrop for any itinerary. The property's connection to the mall's energetic environment adds to its charm, although some guests feel the cost could better reflect the offerings. Nonetheless, Hyatt House Richmond - Short Pump remains a top choice for those seeking close proximity to the area's diverse amenities.
Breakfast
Hyatt House Richmond - Short Pump offers a complimentary breakfast that has garnered considerable praise from its guests. Many found the breakfast to be an excellent, fulfilling start to the day with options that are nicely organized for easy access. Guests highlighted the delicious and hot nature of the morning meal, which was both filling and tasty. The breakfast buffet presents a variety of choices that add to the positive experience, ranging from traditional options to unexpected delights like a gluten-free, dairy-free, nut-free blueberry muffin—meeting diverse dietary needs.
The attentive and friendly staff during breakfast hours also stand out, enhancing the overall experience. While some mentioned a desire for more menu options or improvements in certain items, such as adding bacon or enhancing the quality of specific meats, the presence of a great breakfast staff and basic hot offerings pleased most visitors. For those staying at Hyatt House Richmond - Short Pump, the complimentary breakfast is a delightful perk, often cited as a favorite part of the visit and a wonderful surprise. The breakfast atmosphere combines well-prepared meals with a spacious setting, making for a satisfying start to any morning in Richmond.
Rooms
Hyatt House Richmond - Short Pump is frequently commended for its spacious and clean rooms, with many guests highlighting the modern and well-thought-out designs. The Deluxe King Suite appears to be a popular choice for its ample space and comfort, while the one-bedroom suites are appreciated for their separate bedroom areas, which can be particularly accommodating for families. Guests also mention the convenience of having a kitchenette in the room, equipped with modern appliances like a large fridge, electric stove, and dishwasher, making extended stays more comfortable.
Despite a few isolated concerns regarding room condition and cleanliness, the majority of visitors find the rooms well-maintained, clean, and with pleasant decor. The amenities in the rooms and the general layout receive positive mentions, as guests find these features enhance their overall stay.
The staff is noted for their responsive service, particularly when addressing room change requests, and the location of the hotel adds an extra layer of convenience due to its proximity to shopping and dining options. Overall, the hotel provides a comfortable and enjoyable stay at a reasonable price, with breakfast offerings further adding to its appeal.
Beds
Hyatt House Richmond - Short Pump has received high praise from guests for the comfort of its beds. Many visitors found the beds to be exceptionally comfortable, often using phrases like "super comfortable" and "extremely comfortable" to describe their experiences. A notable number of reviews emphasize the beds' comfort, with several guests appreciating features such as foam toppers that enhance the mattress experience.
Despite some criticism about other aspects of the room, such as the sofa bed, the main beds remained a standout feature. Guests who enjoyed their stays often highlighted the restful nights afforded by these well-received accommodations. Overall, the hotel's focus on providing a quality sleep environment is clearly appreciated by its guests.
Cleanliness
Hyatt House Richmond - Short Pump has impressed guests with its exceptional cleanliness and strategic location. Many reviewers consistently highlight the hotel as being very clean, from the rooms to the common areas, creating a welcoming and fresh environment for visitors. Staff professionalism and friendliness further enhance the stay, contributing to a pleasant and well-coordinated experience. In terms of accessibility, the hotel's proximity to the nearby mall and an array of dining options make it an ideal spot for those looking to explore Richmond's vibrant offerings while enjoying the comforts of meticulous accommodations.
Amenities such as free parking add convenience, and guests enjoy spacious rooms with comfortable beds. Though the hotel is noted for its impressive cleanliness, some feedback suggests minor improvements could be made in areas such as ventilation and carpet maintenance.
Overall, Hyatt House Richmond - Short Pump offers clean and quiet spaces, making it a solid choice for travelers seeking quality service and a prime location.
Staff
The staff at Hyatt House Richmond - Short Pump consistently receive high praise for their remarkable friendliness and exceptional customer service. Guests frequently highlight the accommodating and thoughtful nature of the employees, with many describing the team as both professional and personable. The front desk staff, in particular, are commended for their politeness and helpfulness, making check-in a seamless and pleasant experience. Individuals like Dave, who assists during breakfast, and others such as Neil, Enrique, Johnny, and Jasmine, are often noted for going the extra mile to ensure guest satisfaction. Guests appreciate the helpful and welcoming demeanor that permeates the entire hotel staff, creating a truly hospitable environment that enhances the overall stay.
Parking
The parking experience at Hyatt House Richmond - Short Pump generally receives positive feedback from guests. Visitors appreciate the convenience of free and plentiful parking, highlighting it as an excellent feature. Many find it easy to locate parking spaces and value the easy access to nearby shopping areas. Despite some challenges during busy holiday periods, the overall sentiment is that parking adds to the hotel's great location, making it a favorable choice for those visiting the area.
Family
Hyatt House Richmond - Short Pump offers a welcoming environment for families with children, evident from its comfortable accommodations suited for small families and kid-friendly amenities. The rooms are well-appointed and provide a relaxing space for short visits, like a one-night getaway. Families enjoy the hot breakfast, with particular enthusiasm for the waffle iron, ensuring a delightful start to the day.
Located conveniently near various attractions, including a play place at Short Pump, the hotel provides easy access to entertainment options ideal for family outings or a weekend trip to the mall. The friendly staff enhance the experience with their attentive service, greeting guests warmly as they come and go. This hotel also offers a charming setting for special occasions, making it an appealing choice for "Girls Trip" or bridal parties. Overall, Hyatt House Richmond - Short Pump stands out as a comfortable and accessible destination for families looking to enjoy quality time together.
No, Hyatt House Richmond - Short Pump doesn't have any pool.
No, a spa isn't available at Hyatt House Richmond - Short Pump.
No, Hyatt House Richmond - Short Pump doesn't allow dogs.
Yes, parking facilities are available at Hyatt House Richmond - Short Pump.