Hotel with SpaSummary of reviews related to the 'Spa' categoryExe São Lázaro's spa has received a mix of positive and critical feedback from guests. On the positive side, many visitors appreciated the relaxing environment, describing it as very comfortable and conducive to unwinding. The spa includes facilities like a jacuzzi, sauna and Turkish bath and some guests especially enjoyed the spacious ambiance and found the surroundings pleasant and professional. The gym and swimming pool were also highlighted as good amenities contributing to a soothing experience.
However, there are several concerns. The spa area is unconventional and small with many reviews mentioning its location outside the main hotel building, requiring guests to pass through outdoor spaces. This separation was not ideal for some and the lack of direct internal access was noted as inconvenient. Additionally, the spa is not always accessible; it may be closed on certain days or require advance booking, which has led to disappointment for some visitors. Certain facilities, such as the jacuzzi, faced cleanliness issues and there were occasional complaints about inadequate service, such as the absence of towels or having to wait due to overbooking.
Overall, while the spa has its appealing aspects, the logistical challenges and occasional service shortcomings limit its overall experience.
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