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Summary of reviewsSultan Plaza Hotel receives generally favorable reviews, particularly for its prime location in the heart of the city. Guests laud its central position, ideal for exploring attractions, coffee shops, restaurants and a nearby pleasant square by foot. The convenience of being close to the historical center and ample parking facilities further enhances its appeal. This advantageous location, combined with polite staff, clean and spacious rooms and overall good service, ensures a positive guest experience.
The breakfast at Sultan Plaza Hotel is widely appreciated for its variety and taste. Guests are often pleased with the "excellent," "delicious," and "good" offerings, available in a diverse buffet that caters to various tastes. The breakfast setting on the 6th floor, featuring city views, adds to the pleasant dining experience. Despite some minor critiques about simplicity and lack of extensive variety, the majority of guests find the breakfast to meet or surpass expectations.
Room reviews emphasize spaciousness and aesthetic appeal with clean, cozy and well-insulated rooms. Guests commend the efficient air conditioning and recent renovations, including new furniture in some rooms. Although there are occasional remarks about outdated furniture and worn-out appearances in certain areas, the overall sentiment remains positive, highlighting a comfortable and quiet stay.
The staff at Sultan Plaza Hotel significantly contribute to a positive guest experience with their helpful, polite and professional service. The reception desk is particularly noted for its friendly and kind demeanor, ensuring everyone feels welcome. Specific staff members, like Valentina, receive commendations for their exceptional service. Minor lapses in communication are mentioned but do not detract from the overall appreciation of the staff’s efforts.
However, the spa has a mixed reputation. While praised for its improvements in the jacuzzi and some nice areas, recurrent issues such as out-of-order facilities, insufficient cleaning and problematic maintenance negatively affect the experience. Despite its potential, consistency in upkeep is needed.
The beds receive varied feedback; though some guests enjoy the big and comfortable beds, many find the mattresses excessively firm and compare them to plywood. Issues with creaking and rattling beds are also noted. There is a call for the hotel to improve mattress comfort, blankets and pillows to enhance guest satisfaction.
Despite being labeled as a five-star hotel, numerous reviews indicate that Sultan Plaza Hotel does not live up to the high standards expected of such a rating. Guests frequently mention that it more closely resembles a three-star facility, citing issues like inadequate heating and ineffective air conditioning. Compared to high-end hotels in larger cities, Sultan Plaza falls short of leaving a strong impression.
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