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5-Star Hotels with Heated Pool in Quintana Roo
40 HOTELS IN QUINTANA ROORanking can be influenced by the commissions we receive.
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Summary of reviews
Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel - Adults Only offers an enticing retreat with its stunning beachfront locale, drawing guests who prioritize a serene, scenic environment. The secluded setting accentuates the tranquil atmosphere, making it a perfect getaway for those seeking peace and quiet. The beachfront and infinity pool, both well-maintained, provide breathtaking sea views that leave a lasting impression. Guests particularly enjoy the luxurious, spacious rooms with comfortable beds, spa-like showers and private pools or jacuzzis, all contributing to a comfortable and picturesque stay.
The staff at Senses Riviera Maya stand out for their exceptional service, friendliness and attentiveness, enhancing the guest experience greatly. The team, including commendable service from individuals like Nacho, Fernando, Rodrigo and others, consistently receive high praise for making guests feel welcomed and taken care of.
The dining experience is somewhat mixed. While breakfast offers delicious selections like huevos rancheros and benefits from an appealing rooftop terrace setting, there are areas needing improvement in terms of variety and consistency. Dinner, although featuring some well-prepared dishes and themed nights, often suffers from limited options and repetitive menus. Nonetheless, the friendly service and occasional culinary highlights can make meal times enjoyable.
Guest feedback on cleanliness and maintenance reveals significant areas for improvement. Issues such as mold, dust and outdated conditions in rooms, combined with subpar upkeep of common areas, detract from the hotel's appeal. Addressing these issues could significantly elevate the guest experience and align with the hotel's advertised five-star standard.
While connectivity remains a notable drawback with unreliable WiFi frequently mentioned, the allure of the beach and pool areas often overshadow this inconvenience. The beach, although beautiful and serene, is occasionally hindered by rock and coral formations, seaweed and limited swimming space.
Overall, Senses Riviera Maya offers a lovely adult-only retreat with stunning scenery, exceptional staff service and luxurious room features. Addressing consistency in dining, cleanliness and maintenance would enhance its appeal further, bringing it closer to the five-star experience it strives to deliver.
The staff at Senses Riviera Maya stand out for their exceptional service, friendliness and attentiveness, enhancing the guest experience greatly. The team, including commendable service from individuals like Nacho, Fernando, Rodrigo and others, consistently receive high praise for making guests feel welcomed and taken care of.
The dining experience is somewhat mixed. While breakfast offers delicious selections like huevos rancheros and benefits from an appealing rooftop terrace setting, there are areas needing improvement in terms of variety and consistency. Dinner, although featuring some well-prepared dishes and themed nights, often suffers from limited options and repetitive menus. Nonetheless, the friendly service and occasional culinary highlights can make meal times enjoyable.
Guest feedback on cleanliness and maintenance reveals significant areas for improvement. Issues such as mold, dust and outdated conditions in rooms, combined with subpar upkeep of common areas, detract from the hotel's appeal. Addressing these issues could significantly elevate the guest experience and align with the hotel's advertised five-star standard.
While connectivity remains a notable drawback with unreliable WiFi frequently mentioned, the allure of the beach and pool areas often overshadow this inconvenience. The beach, although beautiful and serene, is occasionally hindered by rock and coral formations, seaweed and limited swimming space.
Overall, Senses Riviera Maya offers a lovely adult-only retreat with stunning scenery, exceptional staff service and luxurious room features. Addressing consistency in dining, cleanliness and maintenance would enhance its appeal further, bringing it closer to the five-star experience it strives to deliver.
Categories
Pool
Heated Pool
Panoramic View Pool
Outdoor Pool
5 Star
Beachfront
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Hotel Esencia is perfectly located between Tulum and Playa del Carmen, Mexico, and was initially constructed as the private residence of an Italian Duchess, due to its location on one of the most beautiful beaches of the Mayan Riviera. Today, having been turned into a charming 5-star hotel, it offers elegant and absolutely relaxing accommodation to all its guests. A favourite destination among honeymooners, this stunning beachfront hotel is bound to make every guest's stay as memorable and comfortable as possible.
Categories
Pool
Heated Pool
Private Pool
Outdoor Pool
5 Star
Beachfront
From $379
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Summary of reviews
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is a fantastic resort that offers a great vacation experience. The French and Brazilian restaurants are highly recommended with amazing food and excellent service. The rooms are spacious and versatile with great views and comfortable beds. The staff is friendly, welcoming and amazing, providing excellent service throughout. The lovely pools are a highlight with multiple features like slides and cabanas. Although there were occasional complaints about dirty areas, overall, the resort is clean and beautiful. With exceptional room service and hospitable staff, guests can enjoy a relaxing stay at this resort.
Categories
Pool
Infinity Pool
Heated Pool
Children's Pool
Pool Water Slide
Water Park
Lazy River
Outdoor Pool
5 Star
Beachfront
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Summary of reviews
Mi Amor by La Zebra, an SLH Hotel is an exceptional five-star hotel that provides a cozy and romantic atmosphere perfect for couples on a getaway. It boasts a beautiful location with stunning sea views, away from the crowd and walking distance to the Tulum ruins and restaurants. The hotel's restaurant offers delicious food with breakfast and dinner receiving positive reviews. The rooms are spacious, stylish, clean and top-notch with personal hot tubs and pools adding to the comfort and intimacy of each space. The hotel prides itself on its cleanliness and the friendly staff goes above and beyond to provide excellent service, making guests feel at home. The outdoor pool is a highlight with stunning jungle views and private cabanas, creating an enjoyable atmosphere for sunbathing and lounging. Though the hotel does not have direct beach access, guests have options for accessing the nearby beach. Overall, Mi Amor by La Zebra, an SLH Hotel is a lovely and romantic hotel, ideal for couples seeking a relaxing and intimate experience amidst beautiful sea views and lush nature.
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Pool
Heated Pool
Panoramic View Pool
Private Pool
Outdoor Pool
5 Star
Luxury
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Summary of reviews
Layla Tulum - Adults Only is a highly recommended hotel located in the heart of Tulum center, making it a great spot to explore the city. The hotel is surrounded by an array of restaurants, bars and shops, giving guests everything they need within close proximity. The hotel offers a variety of bed sizes, including comfortable and huge beds that received high praise from guests. The rooftop pool is a stunning gem in the hotel's crown, providing an incredible setting for downtime. The hotel's cleanliness, modern decor and location all add to the overall positive experience. The staff, led by the lovely Elena, provide exceptional service and make you feel welcome every step of the way. The hotel is perfect for couples with an intimate atmosphere that makes it ideal for special occasions such as honeymoons. Overall, Layla Tulum - Adults Only is a luxurious and romantic experience that will leave guests feeling pampered and in love.
Categories
Pool
Heated Pool
Rooftop Pool
Outdoor Pool
5 Star
Luxury
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Categories
5 Star
Pool
Heated Pool
Indoor Pool
Children's Pool
Outdoor Pool
Luxury
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Summary of reviews
Overall, Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive is a top-notch hotel that provides guests with exceptional facilities and services. The luxurious atmosphere, friendly and professional staff, high-quality food and beautifully-decorated rooms make for a truly relaxing and enjoyable vacation. The hotel's restaurants are all rated 5 stars and the pizza place near the pool is a must-try for foodies. While the hotel may be pricier than other options in the area, it's worth every penny for the five-star stay. Cancun visitors looking for the best all-inclusive resort in the hotel zone should definitely consider Breathless Cancun Soul Resort & Spa.
Categories
5 Star
Pool
Infinity Pool
Heated Pool
Rooftop Pool
Panoramic View Pool
Pool Swim Up Bar
Outdoor Pool
Luxury
From $225
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Summary of reviews
Dreams Riviera Cancun Resort & Spa - All Inclusive is a highly recommended resort for those looking for a beautiful beachfront location and exceptional service. The all-inclusive aspect of the hotel with excellent food options is a standout feature that guests have praised. The breakfast options are particularly impressive with a variety of choices and great service. The rooms are spacious and comfortable with some having private plunge pools offering a luxurious experience. The cleanliness of the hotel is also worth noting. The staff are amazing with guests consistently praising their attentive and friendly service. The spa experience is fantastic and definitely a must-visit. Families are well catered for with lots of activities available for children. While there were some negative comments about certain aspects like limited restaurant options, seaweed in the beach or outdated rooms, these were in the minority and did not detract from the overall positive experience. For those looking for a five-star resort in Cancun, Dreams Riviera Cancun Resort & Spa - All Inclusive provides an exceptional vacation spot.
Categories
5 Star
Pool
Infinity Pool
Heated Pool
Children's Pool
Panoramic View Pool
Private Pool
Outdoor Pool
Golf
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Summary of reviews
Dreams Jade Resort & Spa - All Inclusive is a luxurious and beautiful resort located on a secluded and private beach with stunning ocean views. The hotel offers great restaurants, bars and shopping options and the beach and grounds are well-maintained. While some guests had issues with taxi prices to and from the airport, the resort offers a wonderful location for a peaceful and luxurious vacation. The breakfast received mixed reviews, but the quality of the food was good with a few exceptions. The dining options also received mixed reviews, but most guests found the food at the restaurants delicious and enjoyed the frequent changes in the menu. The rooms are spacious and elegant with excellent bathrooms, although some were dated and needed renovation. The staff received overwhelmingly positive reviews for their professionalism, hard work and welcoming nature. The spa service is excellent and the pool area is great with good maintenance. The beach conditions may not be ideal, but the location and set up of the property were still a big draw. The hotel is a great option for families looking to spend quality time together with adequate facilities for all ages and a variety of areas for children to play. Overall, Dreams Jade Resort & Spa - All Inclusive appears to be a fabulous place for a vacation with a majority of its guests rating it as exceptional.
Categories
5 Star
Pool
Infinity Pool
Heated Pool
Children's Pool
Pool Swim Up Bar
Private Pool
Outdoor Pool
Luxury
$
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Summary of reviews
Secrets Akumal Riviera Maya - Adults Only is a beautiful resort located on one of the largest reefs in Mexico, making it a tropical paradise perfect for a relaxing vacation. The beach area is stunning and well-maintained with a turtle sanctuary and marine park close by for exploring. The preferred club ocean view rooms offer breathtaking views of the ocean, making for a quintessential beach getaway. The breakfast is a true delight with fresh and delicious options available. The dining experience has received mixed reviews, but the majority of guests enjoyed the excellent food at the various restaurants. The rooms are spacious, lovely and have comfortable beds, making for a luxurious stay. The cleanliness is excellent throughout the resort with top-notch hospitality and sanitation policies in place. The staff is incredibly friendly, courteous, helpful and professional, going above and beyond to ensure guests have an exceptional stay. The spa is a luxurious and relaxing experience with excellent massages and a tranquil atmosphere. The pools and beach are beautiful and well-cared for with plenty of restaurant and bar options available. The resort is mainly for couples, making it an excellent choice for a romantic trip or a fun stay with adult friends. Overall, Secrets Akumal Riviera Maya - Adults Only is a concept club that's truly worthy of the luxury title, offering an unforgettable vacation in paradise.
Categories
5 Star
Pool
Infinity Pool
Heated Pool
Panoramic View Pool
Pool Swim Up Bar
Outdoor Pool
Luxury
From $288
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Summary of reviews
The Presidente InterContinental Cozumel Resort & Spa by IHG is a highly recommended hotel for a luxurious and relaxing getaway. The hotel's perfect location with three private beaches, stunning ocean views and easy access to San Miguel, makes it an ideal choice for travelers. The breakfast at Caribbeño offers a huge selection of delicious food with a fabulous atmosphere. The on-site restaurants have mixed reviews, but the food, especially with an ocean view, is highly praised. The rooms are spacious, comfortable and clean with lovely decor and amenities, although some note that the standard rooms require refurbishment. The hotel's cleanliness is highly commended, both inside and outside the hotel with a professional and friendly cleaning staff. The staff are highly praised for their excellent service and 5-star treatment, while the spa is well equipped and highly recommended by guests. The hotel has multiple pools, including a beautiful outdoor pool with comfortable seating and exceptional views. The private beach is stunning and perfect for swimming and snorkeling, while the hotel caters to families with a great kids' club and practical amenities. The hotel is considered to be a five-star oasis and a dreamy escape with everything you'd expect from a high-end resort, making it worth the high cost for a truly deluxe experience.
Categories
5 Star
Pool
Infinity Pool
Heated Pool
Panoramic View Pool
Outdoor Pool
Luxury
$
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Live Aqua Beach Resort Cancun, an adults-only paradise, offers guests a sensory journey filled with aromas, flavors, colors, sounds and textures. The resort's picturesque sea views and in-room aromatherapy menus ensure relaxation, while its diverse gastronomic offerings cater to various dietary preferences, ranging from traditional Mexican cuisine to gourmet dining. Recognized for its exceptional concept, the resort has earned numerous accolades. Guests can enjoy amenities such as the serene Feel Harmony Spa, complimentary Wi-Fi, digital check-in and a digital concierge named Lexi. The pet-friendly resort also welcomes dogs and provides a special kit for them. Rooms are designed for personalized comfort, allowing guests to adjust lighting, scents and music, with options like Premium Garden View and Premium Ocean View rooms for unique sensory experiences and stunning views.
Summary of reviews
Live Aqua Cancun - Adults Only - All-Inclusive is a top-notch, all-inclusive resort that offers exceptional facilities and services. The property boasts seven pools and hot tubs, high-quality restaurants and spacious rooms that guests love. The staff, especially Marco, is friendly and provides superb service. The location is also praised by guests. Although some have criticized that it is not a true five-star hotel, the majority of reviews are overwhelmingly positive, making Live Aqua a great choice for a luxurious, all-inclusive vacation. Many guests plan to return to make it an annual vacation.
Categories
5 Star
Pool
Infinity Pool
Heated Pool
Outdoor Pool
Luxury
From $502
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Summary of reviews
If you're after a luxurious experience that ticks all the boxes, look no further than Atelier Playa Mujeres- Adults Only - All Inclusive Resort. Guests have nothing but praise for the hotel with particular emphasis on its beautiful design, exceptional services and high-quality rooms. While the food is decent, the service is of a five-star standard, making dining a pleasure. In short, if you're seeking a top-notch stay in Cancun, Atelier Playa Mujeres is the perfect choice.
Categories
5 Star
Pool
Heated Pool
Outdoor Pool
Beachfront
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Categories
5 Star
Pool
Heated Pool
Outdoor Pool
Honeymoon
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Summary of reviews
The Grand Hotel Cancun- Managed by Kempinski provides an exceptional hotel experience. The level of cleanliness is unrivaled with installations and facilities maintained to immaculate standards. The staff is praised for being friendly, helpful and going above and beyond to ensure guests have a pleasurable stay. The hotel director and Ladies in Red are commended for their kindness and attentiveness. The beach service is also commendable with staff readily available to attend to guests' needs. The restaurant staff provides fantastic dining experiences and room service is impeccable. Overall, the hotel provides a peaceful and private retreat for those seeking a high-quality vacation.
Categories
5 Star
Pool
Heated Pool
Panoramic View Pool
Outdoor Pool
Gym
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Summary of reviews
Fiesta Americana Condesa Cancun - All Inclusive is a luxurious 5-star hotel located on the beautiful Cancun beachfront. The location is ideal for relaxation, exploration and convenience with direct access to the beach and pool. The breakfast buffet offers a great variety of quality options with special praise going to the Mexicana restaurant and steak house. The dinner experience is exceptional with high-quality food and service, except for some disappointing restaurants like the Thai one. The rooms are comfortable with stunning ocean views, although some could use improvements. The hotel is immaculately clean with attentive staff who go above and beyond to ensure guests have an unforgettable stay. The pool and beach area are stunning with ample seating options and warm water. The hotel is family-friendly and provides an excellent all-inclusive experience with good food, great service and plenty to do. While there are a few negative comments, overall guests highly recommend Fiesta Americana Condesa Cancun - All Inclusive for its exceptional facilities, friendly staff and excellent value for money.
Categories
5 Star
Pool
Heated Pool
Pool Water Slide
Outdoor Pool
Beachfront
$
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Summary of reviews
Dreams Vista Cancun Golf & Spa Resort is a modern and luxurious hotel located in a great touristy area, close to activities and with boat transportation to shopping at Puerta Cancun. The breakfast options are fantastic with the World Café buffet being a particular favorite among guests. The dinner options are mixed with some restaurants having a better selection of food than others. The rooms are spacious, clean and offer breathtaking views of the ocean and surrounding areas. The hotel is also known for its top-notch cleanliness and friendly and efficient staff. The spa experience is highly recommended and the pool area is excellent with fantastic poolside drinks. The beach area is small but decent and the hotel is perfect for families with children, offering a waterpark, slides, a kids club and babysitting services. The rooftop pool is amazing with stunning views and attentive wait staff. Overall, Dreams Vista Cancun Golf & Spa Resort is a luxurious and unforgettable experience that guests cannot wait to return to.
Categories
5 Star
Pool
Infinity Pool
Heated Pool
Rooftop Pool
Panoramic View Pool
Outdoor Pool
Beachfront
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Categories
5 Star
Pool
Heated Pool
Outdoor Pool
Honeymoon
$
Info
Summary of reviews
Moon Palace The Grand Cancun All Inclusive is widely celebrated for its serene and picturesque environment that captivates guests with its beautifully maintained grounds and appealing location. Despite the beach lacking the typical blue hues of Cancun, it remains clean, enhancing the overall charm of the setting. The resort excels in providing a diverse dining experience, with exceptional restaurants like the steakhouse and Jade enjoying top commendations. While there may be challenges in securing reservations and occasional slow service, the culinary offerings remain a highlight, satisfying varied palates.
Guest accommodations feature spacious and well-equipped rooms, adding comfort to the stay with modern amenities, though not all rooms offer ocean views. Some visitors encounter issues such as room quality disparities, thin walls, and maintenance concerns, but overall comfort and cleanliness prevail, supported by the property's commendable cleanliness and ambiance. Although isolated reports indicate room and common area cleanliness issues, the standard is generally high, complementing the well-arranged setting.
The staff at Moon Palace is collectively praised for their attentiveness and friendliness, contributing significantly to the guest experience. While some variability in service exists, the commitment to excellence largely enhances visitor satisfaction. Diverse pool facilities cater to families seeking aquatic fun, including a water park and various activities that delight children and parents alike. Despite occasional shortcomings such as limited towel availability, pools and adjacent facilities receive positive remarks.
Families find Moon Palace The Grand Cancun particularly accommodating, with tailored facilities like a comprehensive kids club featuring a water park and daycare services ensuring entertainment for all ages. The resort's family-friendly atmosphere, bolstered by myriad activities and varied dining options, establishes it as an ideal vacation destination for families seeking memorable experiences during their stay.
Guest accommodations feature spacious and well-equipped rooms, adding comfort to the stay with modern amenities, though not all rooms offer ocean views. Some visitors encounter issues such as room quality disparities, thin walls, and maintenance concerns, but overall comfort and cleanliness prevail, supported by the property's commendable cleanliness and ambiance. Although isolated reports indicate room and common area cleanliness issues, the standard is generally high, complementing the well-arranged setting.
The staff at Moon Palace is collectively praised for their attentiveness and friendliness, contributing significantly to the guest experience. While some variability in service exists, the commitment to excellence largely enhances visitor satisfaction. Diverse pool facilities cater to families seeking aquatic fun, including a water park and various activities that delight children and parents alike. Despite occasional shortcomings such as limited towel availability, pools and adjacent facilities receive positive remarks.
Families find Moon Palace The Grand Cancun particularly accommodating, with tailored facilities like a comprehensive kids club featuring a water park and daycare services ensuring entertainment for all ages. The resort's family-friendly atmosphere, bolstered by myriad activities and varied dining options, establishes it as an ideal vacation destination for families seeking memorable experiences during their stay.
Categories
5 Star
Pool
Heated Pool
Children's Pool
Pool Swim Up Bar
Pool Water Slide
Pool Lap Lanes
Water Park
Outdoor Pool
Beachfront
$
Info
Summary of reviews
Dreams Tulum Resort & Spa is a top-notch resort, praised by guests for its beautiful location on the beach with stunning ocean views, amazing architecture that blends with the backdrop of Tulum and priority given to security. While the breakfast received mixed reviews, the majority of guests enjoyed the buffet and the variety of continental restaurants offered. The dining experience overall had mixed reviews with some guests raving about the food and others finding it mediocre or poor. The rooms are spacious, clean and comfortable, even though some guests experienced issues with maintenance. The resort is well-maintained and clean, despite some negative comments about room maintenance and seagrass on the beach. The staff is friendly, professional and outstanding with many guests praising their polite, helpful and entertaining nature. The pool and beach areas are beautiful and well-maintained, perfect for relaxing and enjoying the vacation. The resort is also family-friendly with facilities and activities for kids. While some guests complained about certain issues, overall, Dreams Tulum Resort & Spa is an exceptional five-star resort offering amazing amenities and services for a luxurious and enjoyable stay.
Categories
5 Star
Pool
Heated Pool
Children's Pool
Outdoor Pool
Luxury
Categories
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