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Big Hotels with Heated Pool in Quintana Roo
27 HOTELS IN QUINTANA ROORanking can be influenced by the commissions we receive.
From $379
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Summary of reviews
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is a fantastic resort that offers a great vacation experience. The French and Brazilian restaurants are highly recommended with amazing food and excellent service. The rooms are spacious and versatile with great views and comfortable beds. The staff is friendly, welcoming and amazing, providing excellent service throughout. The lovely pools are a highlight with multiple features like slides and cabanas. Although there were occasional complaints about dirty areas, overall, the resort is clean and beautiful. With exceptional room service and hospitable staff, guests can enjoy a relaxing stay at this resort.
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Infinity Pool
Heated Pool
Children's Pool
Pool Water Slide
Water Park
Lazy River
Outdoor Pool
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Beachfront
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Summary of reviews
Dreams Jade Resort & Spa - All Inclusive is a luxurious and beautiful resort located on a secluded and private beach with stunning ocean views. The hotel offers great restaurants, bars and shopping options and the beach and grounds are well-maintained. While some guests had issues with taxi prices to and from the airport, the resort offers a wonderful location for a peaceful and luxurious vacation. The breakfast received mixed reviews, but the quality of the food was good with a few exceptions. The dining options also received mixed reviews, but most guests found the food at the restaurants delicious and enjoyed the frequent changes in the menu. The rooms are spacious and elegant with excellent bathrooms, although some were dated and needed renovation. The staff received overwhelmingly positive reviews for their professionalism, hard work and welcoming nature. The spa service is excellent and the pool area is great with good maintenance. The beach conditions may not be ideal, but the location and set up of the property were still a big draw. The hotel is a great option for families looking to spend quality time together with adequate facilities for all ages and a variety of areas for children to play. Overall, Dreams Jade Resort & Spa - All Inclusive appears to be a fabulous place for a vacation with a majority of its guests rating it as exceptional.
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Infinity Pool
Heated Pool
Children's Pool
Pool Swim Up Bar
Private Pool
Outdoor Pool
Luxury
From $225
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Summary of reviews
Dreams Riviera Cancun Resort & Spa - All Inclusive is a highly recommended resort for those looking for a beautiful beachfront location and exceptional service. The all-inclusive aspect of the hotel with excellent food options is a standout feature that guests have praised. The breakfast options are particularly impressive with a variety of choices and great service. The rooms are spacious and comfortable with some having private plunge pools offering a luxurious experience. The cleanliness of the hotel is also worth noting. The staff are amazing with guests consistently praising their attentive and friendly service. The spa experience is fantastic and definitely a must-visit. Families are well catered for with lots of activities available for children. While there were some negative comments about certain aspects like limited restaurant options, seaweed in the beach or outdated rooms, these were in the minority and did not detract from the overall positive experience. For those looking for a five-star resort in Cancun, Dreams Riviera Cancun Resort & Spa - All Inclusive provides an exceptional vacation spot.
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Heated Pool
Children's Pool
Panoramic View Pool
Private Pool
Outdoor Pool
Golf
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Summary of reviews
Secrets Akumal Riviera Maya - Adults Only is a beautiful resort located on one of the largest reefs in Mexico, making it a tropical paradise perfect for a relaxing vacation. The beach area is stunning and well-maintained with a turtle sanctuary and marine park close by for exploring. The preferred club ocean view rooms offer breathtaking views of the ocean, making for a quintessential beach getaway. The breakfast is a true delight with fresh and delicious options available. The dining experience has received mixed reviews, but the majority of guests enjoyed the excellent food at the various restaurants. The rooms are spacious, lovely and have comfortable beds, making for a luxurious stay. The cleanliness is excellent throughout the resort with top-notch hospitality and sanitation policies in place. The staff is incredibly friendly, courteous, helpful and professional, going above and beyond to ensure guests have an exceptional stay. The spa is a luxurious and relaxing experience with excellent massages and a tranquil atmosphere. The pools and beach are beautiful and well-cared for with plenty of restaurant and bar options available. The resort is mainly for couples, making it an excellent choice for a romantic trip or a fun stay with adult friends. Overall, Secrets Akumal Riviera Maya - Adults Only is a concept club that's truly worthy of the luxury title, offering an unforgettable vacation in paradise.
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Infinity Pool
Heated Pool
Panoramic View Pool
Pool Swim Up Bar
Outdoor Pool
Luxury
From $288
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Summary of reviews
The Presidente InterContinental Cozumel Resort & Spa by IHG is a highly recommended hotel for a luxurious and relaxing getaway. The hotel's perfect location with three private beaches, stunning ocean views and easy access to San Miguel, makes it an ideal choice for travelers. The breakfast at Caribbeño offers a huge selection of delicious food with a fabulous atmosphere. The on-site restaurants have mixed reviews, but the food, especially with an ocean view, is highly praised. The rooms are spacious, comfortable and clean with lovely decor and amenities, although some note that the standard rooms require refurbishment. The hotel's cleanliness is highly commended, both inside and outside the hotel with a professional and friendly cleaning staff. The staff are highly praised for their excellent service and 5-star treatment, while the spa is well equipped and highly recommended by guests. The hotel has multiple pools, including a beautiful outdoor pool with comfortable seating and exceptional views. The private beach is stunning and perfect for swimming and snorkeling, while the hotel caters to families with a great kids' club and practical amenities. The hotel is considered to be a five-star oasis and a dreamy escape with everything you'd expect from a high-end resort, making it worth the high cost for a truly deluxe experience.
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Panoramic View Pool
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Luxury
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Live Aqua Beach Resort Cancun, an adults-only paradise, offers guests a sensory journey filled with aromas, flavors, colors, sounds and textures. The resort's picturesque sea views and in-room aromatherapy menus ensure relaxation, while its diverse gastronomic offerings cater to various dietary preferences, ranging from traditional Mexican cuisine to gourmet dining. Recognized for its exceptional concept, the resort has earned numerous accolades. Guests can enjoy amenities such as the serene Feel Harmony Spa, complimentary Wi-Fi, digital check-in and a digital concierge named Lexi. The pet-friendly resort also welcomes dogs and provides a special kit for them. Rooms are designed for personalized comfort, allowing guests to adjust lighting, scents and music, with options like Premium Garden View and Premium Ocean View rooms for unique sensory experiences and stunning views.
Summary of reviews
Live Aqua Cancun - Adults Only - All-Inclusive is a top-notch, all-inclusive resort that offers exceptional facilities and services. The property boasts seven pools and hot tubs, high-quality restaurants and spacious rooms that guests love. The staff, especially Marco, is friendly and provides superb service. The location is also praised by guests. Although some have criticized that it is not a true five-star hotel, the majority of reviews are overwhelmingly positive, making Live Aqua a great choice for a luxurious, all-inclusive vacation. Many guests plan to return to make it an annual vacation.
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Luxury
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Summary of reviews
In general, guests have had a fantastic experience at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive. The pools are particularly noteworthy with swim up rooms providing a luxurious and unique atmosphere. The clear water and adults-only areas contribute to a serene and relaxing environment with lively activities adding to the entertainment. The nearby beaches also provide plenty of options for water play. While some guests have reported mandatory fees for certain pool areas and occasional loud music, these are minor inconveniences in the grand scheme of things. Ultimately, guests commonly recommend Turquoize at Hyatt Ziva Cancun for its excellent pools as a standout feature of their stay.
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Outdoor Pool
Luxury
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Outdoor Pool
Golf
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Summary of reviews
Fiesta Americana Condesa Cancun - All Inclusive is a luxurious 5-star hotel located on the beautiful Cancun beachfront. The location is ideal for relaxation, exploration and convenience with direct access to the beach and pool. The breakfast buffet offers a great variety of quality options with special praise going to the Mexicana restaurant and steak house. The dinner experience is exceptional with high-quality food and service, except for some disappointing restaurants like the Thai one. The rooms are comfortable with stunning ocean views, although some could use improvements. The hotel is immaculately clean with attentive staff who go above and beyond to ensure guests have an unforgettable stay. The pool and beach area are stunning with ample seating options and warm water. The hotel is family-friendly and provides an excellent all-inclusive experience with good food, great service and plenty to do. While there are a few negative comments, overall guests highly recommend Fiesta Americana Condesa Cancun - All Inclusive for its exceptional facilities, friendly staff and excellent value for money.
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Pool Water Slide
Outdoor Pool
Beachfront
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Summary of reviews
The Grand Hotel Cancun- Managed by Kempinski provides an exceptional hotel experience. The level of cleanliness is unrivaled with installations and facilities maintained to immaculate standards. The staff is praised for being friendly, helpful and going above and beyond to ensure guests have a pleasurable stay. The hotel director and Ladies in Red are commended for their kindness and attentiveness. The beach service is also commendable with staff readily available to attend to guests' needs. The restaurant staff provides fantastic dining experiences and room service is impeccable. Overall, the hotel provides a peaceful and private retreat for those seeking a high-quality vacation.
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Panoramic View Pool
Outdoor Pool
Gym
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Outdoor Pool
Honeymoon
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Summary of reviews
The Ixchel Beach Hotel on Isla Mujeres is highly acclaimed for its prime location and exceptional beachfront access with guests frequently praising its proximity to Playa Norte, acclaimed as one of the best beaches in the region. The hotel’s central spot places visitors mere steps from restaurants, shops and tourist attractions, making it perfect for both relaxation and exploration. The stunning beach setting, combined with a family-friendly atmosphere and well-maintained facilities, ensures a memorable stay.
Room offerings at Ixchel Beach Hotel are noted for their spaciousness and comfort, featuring well-equipped kitchens and comfortable beds. Though some furnishings and decor may seem dated, the cleanliness and overall maintenance receive high marks. Guests enjoy excellent views, particularly from rooms with balconies, adding to the serene beachfront experience.
The exceptional cleanliness extends beyond the rooms to the entire property, including well-maintained pools and grounds. The pools, often described as pleasant and child-friendly, contribute to the hotel’s appeal, along with the wonderful beach amenities and easy access to the sea.
Guests frequently commend the hotel staff for their attentiveness, friendliness and professionalism. The warm and welcoming atmosphere created by the team, from the front desk to housekeeping, adds a personal touch to the overall guest experience. Particularly mentioned are staff members who go above and beyond to ensure a comfortable stay.
While breakfast at the hotel’s restaurant receives mixed reviews with some guests finding it delicious but others noting the lack of a buffet and higher prices, dinner is generally well-received. The quality and taste of the food are praised, though some feel that prices are higher compared to nearby dining options. Including breakfast in the accommodation rate could enhance the overall guest experience.
The free Wi-Fi service has mixed reviews with some guests appreciating good coverage and others noting issues with connectivity and speed. However, this does not significantly detract from the overall positive experiences reported by most guests.
Families particularly find the hotel appealing, highlighting the family-friendly atmosphere, availability of children’s toys and spacious rooms suitable for larger groups. The beautiful location right on the beach and the range of amenities contribute to a secure and enjoyable stay for families traveling with children.
Overall, the Ixchel Beach Hotel stands out for its exceptional location, cleanliness, friendly staff and family-friendly environment, making it an ideal choice for a relaxing and enjoyable beachfront vacation on Isla Mujeres.
Room offerings at Ixchel Beach Hotel are noted for their spaciousness and comfort, featuring well-equipped kitchens and comfortable beds. Though some furnishings and decor may seem dated, the cleanliness and overall maintenance receive high marks. Guests enjoy excellent views, particularly from rooms with balconies, adding to the serene beachfront experience.
The exceptional cleanliness extends beyond the rooms to the entire property, including well-maintained pools and grounds. The pools, often described as pleasant and child-friendly, contribute to the hotel’s appeal, along with the wonderful beach amenities and easy access to the sea.
Guests frequently commend the hotel staff for their attentiveness, friendliness and professionalism. The warm and welcoming atmosphere created by the team, from the front desk to housekeeping, adds a personal touch to the overall guest experience. Particularly mentioned are staff members who go above and beyond to ensure a comfortable stay.
While breakfast at the hotel’s restaurant receives mixed reviews with some guests finding it delicious but others noting the lack of a buffet and higher prices, dinner is generally well-received. The quality and taste of the food are praised, though some feel that prices are higher compared to nearby dining options. Including breakfast in the accommodation rate could enhance the overall guest experience.
The free Wi-Fi service has mixed reviews with some guests appreciating good coverage and others noting issues with connectivity and speed. However, this does not significantly detract from the overall positive experiences reported by most guests.
Families particularly find the hotel appealing, highlighting the family-friendly atmosphere, availability of children’s toys and spacious rooms suitable for larger groups. The beautiful location right on the beach and the range of amenities contribute to a secure and enjoyable stay for families traveling with children.
Overall, the Ixchel Beach Hotel stands out for its exceptional location, cleanliness, friendly staff and family-friendly environment, making it an ideal choice for a relaxing and enjoyable beachfront vacation on Isla Mujeres.
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Beachfront
From $502
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Summary of reviews
If you're after a luxurious experience that ticks all the boxes, look no further than Atelier Playa Mujeres- Adults Only - All Inclusive Resort. Guests have nothing but praise for the hotel with particular emphasis on its beautiful design, exceptional services and high-quality rooms. While the food is decent, the service is of a five-star standard, making dining a pleasure. In short, if you're seeking a top-notch stay in Cancun, Atelier Playa Mujeres is the perfect choice.
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Summary of reviews
Marriott Cancun, An All-Inclusive Resort, enjoys an excellent reputation among guests, particularly for its prime beachfront location providing direct access to clear waters and stunning ocean views. The vibrant surrounding area is modern and secure, offering conveniences such as dining options, a McDonald's, a pharmacy and a gas station. The resort itself is spacious and luxurious, characterized by high standards of cleanliness and comfort, making it an ideal beachside escape.
The breakfast offerings are a highlight, often described as wonderful and fabulous with a wide variety of delicious options. The buffet breakfast, praised for its quality, is considered one of the best by many guests, though some mentioned the high price and the lack of inclusion in the room rate. Nevertheless, the breakfast experience remains a standout feature. Dinner at the resort also receives positive reviews for its excellent restaurant choices and tasty food, particularly the venue by the pool, La Isla. Although some found the selection limited and prices high, the overall food quality and dining convenience earned praise.
Rooms at Marriott Cancun are praised for their spaciousness, comfort and cleanliness. Oceanfront rooms with large balconies and amazing views are particularly well-regarded. While some guests found the decor slightly outdated and the beds in double rooms small, the general consensus highlights the upkeep and comfort of the rooms. The resort's facilities are modern and well-maintained with the layout and amenities contributing to a pleasant stay.
Cleanliness is a consistent strength with guests noting the hotel's well-maintained, modern and comfortable environment. The friendly and helpful staff further enhance the stay, providing exceptional service that often goes above and beyond expectations. Though there was a minor issue reported at check-in, the overall sentiment is overwhelmingly positive.
The pool area is another frequently praised feature, described as wonderful and well-maintained, offering stunning views and additional amenities like a hot tub. Although accessing the pool and beach may require a bit of walking, the cleanliness and enjoyment of these areas stand out.
The beach, described as beautiful and clean with breathtaking blue waters, is a significant draw for guests. Despite occasional issues with seaweed and choppy waters, the resort's efforts to maintain the beach's cleanliness are appreciated, making it a serene and exclusive experience.
Beds at the resort receive high marks for comfort, contributing to quality sleep for most guests. Some noted the queen beds felt small, but overall, comfort is a standout feature. Although the all-inclusive package may not be fully comprehensive, the resort's staff, amenities and the $50 nightly credit offer considerable benefits. With minor improvements possible, Marriott Cancun remains a highly regarded destination for its blend of service, location and facilities.
The breakfast offerings are a highlight, often described as wonderful and fabulous with a wide variety of delicious options. The buffet breakfast, praised for its quality, is considered one of the best by many guests, though some mentioned the high price and the lack of inclusion in the room rate. Nevertheless, the breakfast experience remains a standout feature. Dinner at the resort also receives positive reviews for its excellent restaurant choices and tasty food, particularly the venue by the pool, La Isla. Although some found the selection limited and prices high, the overall food quality and dining convenience earned praise.
Rooms at Marriott Cancun are praised for their spaciousness, comfort and cleanliness. Oceanfront rooms with large balconies and amazing views are particularly well-regarded. While some guests found the decor slightly outdated and the beds in double rooms small, the general consensus highlights the upkeep and comfort of the rooms. The resort's facilities are modern and well-maintained with the layout and amenities contributing to a pleasant stay.
Cleanliness is a consistent strength with guests noting the hotel's well-maintained, modern and comfortable environment. The friendly and helpful staff further enhance the stay, providing exceptional service that often goes above and beyond expectations. Though there was a minor issue reported at check-in, the overall sentiment is overwhelmingly positive.
The pool area is another frequently praised feature, described as wonderful and well-maintained, offering stunning views and additional amenities like a hot tub. Although accessing the pool and beach may require a bit of walking, the cleanliness and enjoyment of these areas stand out.
The beach, described as beautiful and clean with breathtaking blue waters, is a significant draw for guests. Despite occasional issues with seaweed and choppy waters, the resort's efforts to maintain the beach's cleanliness are appreciated, making it a serene and exclusive experience.
Beds at the resort receive high marks for comfort, contributing to quality sleep for most guests. Some noted the queen beds felt small, but overall, comfort is a standout feature. Although the all-inclusive package may not be fully comprehensive, the resort's staff, amenities and the $50 nightly credit offer considerable benefits. With minor improvements possible, Marriott Cancun remains a highly regarded destination for its blend of service, location and facilities.
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Beachfront
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Summary of reviews
Dreams Tulum Resort & Spa is a top-notch resort, praised by guests for its beautiful location on the beach with stunning ocean views, amazing architecture that blends with the backdrop of Tulum and priority given to security. While the breakfast received mixed reviews, the majority of guests enjoyed the buffet and the variety of continental restaurants offered. The dining experience overall had mixed reviews with some guests raving about the food and others finding it mediocre or poor. The rooms are spacious, clean and comfortable, even though some guests experienced issues with maintenance. The resort is well-maintained and clean, despite some negative comments about room maintenance and seagrass on the beach. The staff is friendly, professional and outstanding with many guests praising their polite, helpful and entertaining nature. The pool and beach areas are beautiful and well-maintained, perfect for relaxing and enjoying the vacation. The resort is also family-friendly with facilities and activities for kids. While some guests complained about certain issues, overall, Dreams Tulum Resort & Spa is an exceptional five-star resort offering amazing amenities and services for a luxurious and enjoyable stay.
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Luxury
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Summary of reviews
Dreams Vista Cancun Golf & Spa Resort is a modern and luxurious hotel located in a great touristy area, close to activities and with boat transportation to shopping at Puerta Cancun. The breakfast options are fantastic with the World Café buffet being a particular favorite among guests. The dinner options are mixed with some restaurants having a better selection of food than others. The rooms are spacious, clean and offer breathtaking views of the ocean and surrounding areas. The hotel is also known for its top-notch cleanliness and friendly and efficient staff. The spa experience is highly recommended and the pool area is excellent with fantastic poolside drinks. The beach area is small but decent and the hotel is perfect for families with children, offering a waterpark, slides, a kids club and babysitting services. The rooftop pool is amazing with stunning views and attentive wait staff. Overall, Dreams Vista Cancun Golf & Spa Resort is a luxurious and unforgettable experience that guests cannot wait to return to.
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Heated Pool
Rooftop Pool
Panoramic View Pool
Outdoor Pool
Beachfront
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Beach
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Infinity Pool
Heated Pool
Children's Pool
Pool Swim Up Bar
Lazy River
Outdoor Pool
All-Inclusive Packages
From $115
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Summary of reviews
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive has garnered a favorable reputation among its guests with many praises highlighting its key features and amenities. The hotel’s location is particularly celebrated for its exceptional convenience in Playa del Carmen, situated close to both the beach and vibrant Fifth Avenue, offering easy access to restaurants, shops and nightlife. The rooftop terrace provides stunning views, blending tranquility with accessibility and making it a prime spot for relaxation and exploration without long commutes.
Guests consistently commend the breakfast buffet for its extensive variety and high quality. Fresh omelets, diverse Mexican and continental options, fresh fruit and friendly service contribute to an enjoyable morning meal. While there are suggestions for better buffet labeling and more vegetarian options, the overall feedback remains positive.
Dining experiences vary slightly; the Mexican restaurant stands out for its exceptional culinary quality and the rooftop area is praised for its atmosphere and meals. Despite occasional service hiccups and inconsistent food quality in other restaurants, many guests still find the dining options delicious and generous, particularly appreciating the à la carte options.
Rooms at the hotel receive high marks for their spaciousness, modern design and cleanliness. Guests appreciate the large, comfortable rooms, well-equipped bathrooms and stylish decor. Occasional issues with musty smells or noise do arise, but these are minor compared to the overall positive sentiment.
Cleanliness across the hotel is consistently praised with frequent cleaning and well-maintained facilities, including the pools. The attentive housekeeping staff ensures rooms remain tidy and fresh, enhancing the overall guest experience.
The hotel staff is frequently highlighted for their friendliness, attentiveness and professionalism, contributing significantly to the guest experience. Individual staff members, such as Daniella, Oleg and Freddy, receive special mentions for their exceptional service. Despite occasional variability in service quality, the general sentiment towards the staff is overwhelmingly positive.
Free WiFi at the hotel presents a mixed experience. While strong and fast in certain areas, connectivity issues persist, particularly in rooms and some public areas. Despite these issues, the hotel's luxurious atmosphere and amenities provide a promising stay for those prioritizing comfort over seamless internet connectivity.
The spa facilities are well-regarded for their cleanliness, relaxing atmosphere and professional staff, although additional fees and booking issues are noted. Guests often find the spa experience to be a standout with many praising the quality of massages.
The gym receives mixed reviews with guests appreciating its cleanliness and adequate equipment but noting its small size and limited capacity. Despite these limitations, it fulfills basic workout needs effectively.
The rooftop pool is a favorite feature due to its incredible views, lively atmosphere and friendly staff. While often crowded and occasionally marred by maintenance issues, the overall poolside experience remains positive, enhanced by good food and drinks.
Although the hotel does not have direct beach access, it offers complimentary shuttles to sister properties with private beach areas, which guests appreciate. The short walk to nearby beaches and stunning sea views from the rooftop add to the hotel’s charm, despite occasional seaweed concerns.
In summary, The Reef 28 Hotel & Spa stands out for its prime location, clean and spacious rooms, extensive breakfast options and friendly staff, making it a popular choice for adults seeking a luxurious and convenient getaway in Playa del Carmen.
Guests consistently commend the breakfast buffet for its extensive variety and high quality. Fresh omelets, diverse Mexican and continental options, fresh fruit and friendly service contribute to an enjoyable morning meal. While there are suggestions for better buffet labeling and more vegetarian options, the overall feedback remains positive.
Dining experiences vary slightly; the Mexican restaurant stands out for its exceptional culinary quality and the rooftop area is praised for its atmosphere and meals. Despite occasional service hiccups and inconsistent food quality in other restaurants, many guests still find the dining options delicious and generous, particularly appreciating the à la carte options.
Rooms at the hotel receive high marks for their spaciousness, modern design and cleanliness. Guests appreciate the large, comfortable rooms, well-equipped bathrooms and stylish decor. Occasional issues with musty smells or noise do arise, but these are minor compared to the overall positive sentiment.
Cleanliness across the hotel is consistently praised with frequent cleaning and well-maintained facilities, including the pools. The attentive housekeeping staff ensures rooms remain tidy and fresh, enhancing the overall guest experience.
The hotel staff is frequently highlighted for their friendliness, attentiveness and professionalism, contributing significantly to the guest experience. Individual staff members, such as Daniella, Oleg and Freddy, receive special mentions for their exceptional service. Despite occasional variability in service quality, the general sentiment towards the staff is overwhelmingly positive.
Free WiFi at the hotel presents a mixed experience. While strong and fast in certain areas, connectivity issues persist, particularly in rooms and some public areas. Despite these issues, the hotel's luxurious atmosphere and amenities provide a promising stay for those prioritizing comfort over seamless internet connectivity.
The spa facilities are well-regarded for their cleanliness, relaxing atmosphere and professional staff, although additional fees and booking issues are noted. Guests often find the spa experience to be a standout with many praising the quality of massages.
The gym receives mixed reviews with guests appreciating its cleanliness and adequate equipment but noting its small size and limited capacity. Despite these limitations, it fulfills basic workout needs effectively.
The rooftop pool is a favorite feature due to its incredible views, lively atmosphere and friendly staff. While often crowded and occasionally marred by maintenance issues, the overall poolside experience remains positive, enhanced by good food and drinks.
Although the hotel does not have direct beach access, it offers complimentary shuttles to sister properties with private beach areas, which guests appreciate. The short walk to nearby beaches and stunning sea views from the rooftop add to the hotel’s charm, despite occasional seaweed concerns.
In summary, The Reef 28 Hotel & Spa stands out for its prime location, clean and spacious rooms, extensive breakfast options and friendly staff, making it a popular choice for adults seeking a luxurious and convenient getaway in Playa del Carmen.
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Summary of reviews
Krystal Grand Cancun garners largely positive reviews, particularly for its exceptional location. Positioned right on the beautiful beachfront in Cancun’s hotel zone, the hotel offers picturesque ocean views and easy access to serene beaches. Guests find it highly convenient due to its proximity to restaurants, bars, nightclubs, shops and famous nightlife hotspots like Coco Bongo. Despite being close to the vibrant nightlife, the hotel zone ensures a calm beach experience. Its central placement also makes it suitable for both leisure and business travelers, offering significant value for money.
The breakfast offerings receive praise for their variety and quality with guests enjoying a diverse buffet that includes fresh fruits, yogurts, hotcakes, waffles, meats and typical Mexican dishes. The dining setting, enhanced by beautiful views, adds to the experience. Although there are mentions of repetitive choices over longer stays and some operational issues, the overall sentiment towards breakfast is positive.
Dinner at the hotel features a range of cuisines with the Italian and international restaurants standing out for their quality. However, the reservation process and service speed are common issues with some guests facing lengthy waits and challenges in securing dining slots. Buffet dining experiences are mixed with inconsistent food quality and a lack of Mexican cuisine options within the hotel prompting some guests to dine elsewhere.
The rooms are appreciated for their spaciousness, cleanliness and beautiful sea views, particularly those in the Altitude Towers. Nevertheless, common complaints include outdated furnishings, maintenance issues, noise disturbances and occasional unpleasant smells. Guests also note problems with lighting and bedding comfort.
Cleanliness is a strong point with many guests describing the rooms and common areas as spotless and well-maintained. However, there are occasional mentions of maintenance problems and minor housekeeping lapses.
The staff at Krystal Grand Cancun are often praised for their friendliness and attentiveness. Notable mentions include specific employees who went above and beyond to enhance the guest experience. However, the reception and front desk staff occasionally receive mixed reviews for efficiency and demeanor, along with a few reports of inconsistent service in the restaurants.
The WiFi service is generally reliable and strong, providing good connectivity throughout the hotel, including rooms and common areas. Some guests face minor connectivity issues, but the overall feedback is positive.
The Wellness Spa adds a touch of relaxation with well-received treatment options and a clean environment. Despite some comments on pricing and operational hiccups, the spa contributes positively to the overall guest experience.
The pool facilities cater well to both families and adults with a variety of well-designed pools, including an infinity pool with stunning sea views. Child-friendly and adults-only pool options are available, although maintenance issues and occasional towel shortages are noted. Despite these concerns, the poolside services and ambiance are generally well-regarded.
The beachfront location is frequently highlighted as a key attraction with guests enjoying the expansive, clean and well-maintained private beach area. The accessibility and setup, complete with beach beds and umbrellas, receive high marks, although securing a spot early is recommended. The gentle waves and friendly beach bar service enhance the relaxing beach experience.
Parking at the hotel offers mixed experiences. While the security and ample free parking are appreciated, limited parking spaces and occasional extra costs present challenges.
Krystal Grand Cancun stands out for its prime location, beachfront access and accommodating staff, making it a favorable choice for many travelers seeking a blend of convenience, relaxation and entertainment in Cancun.
The breakfast offerings receive praise for their variety and quality with guests enjoying a diverse buffet that includes fresh fruits, yogurts, hotcakes, waffles, meats and typical Mexican dishes. The dining setting, enhanced by beautiful views, adds to the experience. Although there are mentions of repetitive choices over longer stays and some operational issues, the overall sentiment towards breakfast is positive.
Dinner at the hotel features a range of cuisines with the Italian and international restaurants standing out for their quality. However, the reservation process and service speed are common issues with some guests facing lengthy waits and challenges in securing dining slots. Buffet dining experiences are mixed with inconsistent food quality and a lack of Mexican cuisine options within the hotel prompting some guests to dine elsewhere.
The rooms are appreciated for their spaciousness, cleanliness and beautiful sea views, particularly those in the Altitude Towers. Nevertheless, common complaints include outdated furnishings, maintenance issues, noise disturbances and occasional unpleasant smells. Guests also note problems with lighting and bedding comfort.
Cleanliness is a strong point with many guests describing the rooms and common areas as spotless and well-maintained. However, there are occasional mentions of maintenance problems and minor housekeeping lapses.
The staff at Krystal Grand Cancun are often praised for their friendliness and attentiveness. Notable mentions include specific employees who went above and beyond to enhance the guest experience. However, the reception and front desk staff occasionally receive mixed reviews for efficiency and demeanor, along with a few reports of inconsistent service in the restaurants.
The WiFi service is generally reliable and strong, providing good connectivity throughout the hotel, including rooms and common areas. Some guests face minor connectivity issues, but the overall feedback is positive.
The Wellness Spa adds a touch of relaxation with well-received treatment options and a clean environment. Despite some comments on pricing and operational hiccups, the spa contributes positively to the overall guest experience.
The pool facilities cater well to both families and adults with a variety of well-designed pools, including an infinity pool with stunning sea views. Child-friendly and adults-only pool options are available, although maintenance issues and occasional towel shortages are noted. Despite these concerns, the poolside services and ambiance are generally well-regarded.
The beachfront location is frequently highlighted as a key attraction with guests enjoying the expansive, clean and well-maintained private beach area. The accessibility and setup, complete with beach beds and umbrellas, receive high marks, although securing a spot early is recommended. The gentle waves and friendly beach bar service enhance the relaxing beach experience.
Parking at the hotel offers mixed experiences. While the security and ample free parking are appreciated, limited parking spaces and occasional extra costs present challenges.
Krystal Grand Cancun stands out for its prime location, beachfront access and accommodating staff, making it a favorable choice for many travelers seeking a blend of convenience, relaxation and entertainment in Cancun.
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Children's Pool
Pool Swim Up Bar
Outdoor Pool
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