Crowne Plaza Perth by IHG, held in high esteem for its splendid location on Perth Esplanade, offers stunning views of the Swan River and Langley Park, making it a prime spot for both business and leisure travelers. Its proximity to Perth CBD, Elizabeth Quay and other attractions affords easy exploration, enhanced by accessible public transport. Families particularly appreciate the nearby parks and recreational activities, adding to its appeal as a family-friendly destination.
Guest feedback indicates the hotel excels in providing clean, comfortable accommodations with many rooms offering beautiful river or park views. Spacious and well-furnished rooms, coupled with comfortable beds and effective room service, ensure a restful stay. However, there are indications that some areas, particularly the decor and bathrooms, could benefit from updating to better match contemporary expectations.
The staff at Crowne Plaza Perth receive considerable praise for their friendliness and helpful demeanor, enhancing the overall guest experience. Specific mentions of exceptional service from reception and restaurant staff highlight the hotel's commitment to hospitality, though occasional remarks on slow service suggest room for improvement.
Dining experiences at the hotel are generally positive. The breakfast buffet is often highlighted for its extensive selection and excellent value. However, there are occasional issues with food running out and service being disorganized during busy periods. Dinner at the on-site Gusti restaurant garners praise for the delicious food and polite staff, despite some reviews noting smaller portions and higher prices. Room service experiences are mixed with some guests enjoying prompt and tasty meals, while others encounter delays and errors.
The hotel's amenities, including the gym and pool, receive mixed reviews. While many guests appreciate the 24-hour gym and its convenience, others mention a need for more equipment and better cleanliness. The pool is admired for its beauty and scenic views, but cleanliness and water temperature issues have been raised by some guests.
Parking at the hotel is a notable concern for many visitors with limited spaces, tight spots and additional charges detracting from their experience. However, some guests find the available parking convenient and safe.
Despite some areas needing enhancement, Crowne Plaza Perth stands out for its superb location, attentive staff and overall comfortable and pleasant stay, leaving a generally favorable impression on its guests.