Crowne Plaza Perth by IHG
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Summary of reviewsCrowne Plaza Perth by IHG, held in high esteem for its splendid location on Perth Esplanade, offers stunning views of the Swan River and Langley Park, making it a prime spot for both business and leisure travelers. Its proximity to Perth CBD, Elizabeth Quay and other attractions affords easy exploration, enhanced by accessible public transport. Families particularly appreciate the nearby parks and recreational activities, adding to its appeal as a family-friendly destination.
Guest feedback indicates the hotel excels in providing clean, comfortable accommodations with many rooms offering beautiful river or park views. Spacious and well-furnished rooms, coupled with comfortable beds and effective room service, ensure a restful stay. However, there are indications that some areas, particularly the decor and bathrooms, could benefit from updating to better match contemporary expectations.
The staff at Crowne Plaza Perth receive considerable praise for their friendliness and helpful demeanor, enhancing the overall guest experience. Specific mentions of exceptional service from reception and restaurant staff highlight the hotel's commitment to hospitality, though occasional remarks on slow service suggest room for improvement.
Dining experiences at the hotel are generally positive. The breakfast buffet is often highlighted for its extensive selection and excellent value. However, there are occasional issues with food running out and service being disorganized during busy periods. Dinner at the on-site Gusti restaurant garners praise for the delicious food and polite staff, despite some reviews noting smaller portions and higher prices. Room service experiences are mixed with some guests enjoying prompt and tasty meals, while others encounter delays and errors.
The hotel's amenities, including the gym and pool, receive mixed reviews. While many guests appreciate the 24-hour gym and its convenience, others mention a need for more equipment and better cleanliness. The pool is admired for its beauty and scenic views, but cleanliness and water temperature issues have been raised by some guests.
Parking at the hotel is a notable concern for many visitors with limited spaces, tight spots and additional charges detracting from their experience. However, some guests find the available parking convenient and safe.
Despite some areas needing enhancement, Crowne Plaza Perth stands out for its superb location, attentive staff and overall comfortable and pleasant stay, leaving a generally favorable impression on its guests.
Categories
Guest feedback indicates the hotel excels in providing clean, comfortable accommodations with many rooms offering beautiful river or park views. Spacious and well-furnished rooms, coupled with comfortable beds and effective room service, ensure a restful stay. However, there are indications that some areas, particularly the decor and bathrooms, could benefit from updating to better match contemporary expectations.
The staff at Crowne Plaza Perth receive considerable praise for their friendliness and helpful demeanor, enhancing the overall guest experience. Specific mentions of exceptional service from reception and restaurant staff highlight the hotel's commitment to hospitality, though occasional remarks on slow service suggest room for improvement.
Dining experiences at the hotel are generally positive. The breakfast buffet is often highlighted for its extensive selection and excellent value. However, there are occasional issues with food running out and service being disorganized during busy periods. Dinner at the on-site Gusti restaurant garners praise for the delicious food and polite staff, despite some reviews noting smaller portions and higher prices. Room service experiences are mixed with some guests enjoying prompt and tasty meals, while others encounter delays and errors.
The hotel's amenities, including the gym and pool, receive mixed reviews. While many guests appreciate the 24-hour gym and its convenience, others mention a need for more equipment and better cleanliness. The pool is admired for its beauty and scenic views, but cleanliness and water temperature issues have been raised by some guests.
Parking at the hotel is a notable concern for many visitors with limited spaces, tight spots and additional charges detracting from their experience. However, some guests find the available parking convenient and safe.
Despite some areas needing enhancement, Crowne Plaza Perth stands out for its superb location, attentive staff and overall comfortable and pleasant stay, leaving a generally favorable impression on its guests.
Hotel with Swimming Pool
The hotel offers a 20m open-air infinity pool with views of Langley Park and Swan River.
Infinity Pool Outdoor Pool
Business Hotel
Crowne Plaza Perth is a popular choice for business travelers, offering convenient onsite parking, spacious accommodations, business services, and fully equipped meeting rooms. The hotel provides 24/7 assistance, high-speed wireless internet, in-room dining, a fitness center, and a rooftop lap pool. It is conveniently located near the CBD and major attractions.
Hotel with Gym
Features an open-air lap pool and a well-equipped fitness centre. Offers a variety of options for exercise. Includes access to nearby parklands for outdoor activities.
Hotel with EV Charging Stations
Crowne Plaza Perth by IHG offers EV charging stations. This provides a valuable amenity for guests with electric vehicles, ensuring they can easily charge their cars during their visit.
Hotel where Extra Health & Safety Measures Have Been Taken
As part of the IHG group, this hotel adheres to a global cleanliness program with enhanced cleaning protocols in high-traffic areas using hospital-grade disinfectants. They have implemented social distancing measures and provide hygiene stations for guests.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Hotel with Outdoor Pool
This hotel offers a 20-meter open-air infinity pool on the third floor with excellent views overlooking Langley Park, the Swan River Foreshore, and the lights of South Perth. Guests can relax on the pool deck and utilize complimentary cabanas.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
4-Star Hotel
Hotel with Infinity Pool
Guest Reviews
Crowne Plaza Perth by IHG, enjoys an enviable position on the Perth Esplanade, featuring spectacular views of the Swan River and Langley Park. Its central location allows easy access to the Perth CBD, Elizabeth Quay and other key attractions, making it a convenient base for both leisure and business travelers. The hotel is well-situated for strolling along the scenic river, exploring the city and attending events at nearby venues like Optus Stadium.
Guests are consistently impressed by the breathtaking views from their rooms and balconies, many of which overlook the serene Swan River and offer stunning sunset vistas. The proximity to green spaces, such as Langley Park, adds to the appeal, providing a refreshing escape from the hustle and bustle of the city while remaining close to essential amenities and attractions.
Public transportation is readily accessible, making it simple to navigate the city. The hotel's location near free public bus routes and within walking distance of the CBD enhances its convenience. The area is also noted for its family-friendly environment with plenty of parks and recreational activities nearby.
The hotel itself receives praise for its cleanliness, accommodating staff and comfortable rooms, adding to the overall positive experience. The facilities, including a lovely pool area and a gym, complement the prime location, ensuring guests have everything they need for a comfortable and enjoyable stay in Perth.
Crowne Plaza Perth by IHG, has garnered varied reviews regarding its breakfast offerings with a significant number of guests praising the experience. Many describe the breakfast as delicious, amazing and fantastic, highlighting the buffet for its extensive selection and good value for money. The breakfast menu is often noted for its tasty and fresh options with both hot and cold dishes presented well.
Several guests appreciated the inclusive breakfast packages, describing their meals as enjoyable and satisfactory. The quality of the coffee and the pleasant demeanor of the breakfast staff received positive mentions, adding to the overall enjoyable breakfast ambiance.
However, some feedback points to areas in need of improvement. Complaints about food items running out, limited cereal choices and repetitive menus suggest that there are inconsistencies in maintaining a fully stocked buffet. A few reviews mentioned that the breakfast was underwhelming or even disappointing with occasional issues of cold food and disorganized service during busy periods.
Despite these critiques, the majority of reviews lean favorably toward the breakfast experience at Crowne Plaza Perth, noting it as a highlight of their stay. Overall, the breakfast is viewed as a good value with ample variety and friendly service contributing to a satisfying start to the day.
Crowne Plaza Perth by IHG, offers a varied dining experience with a mix of positive and less favorable guest reviews. The Gusti restaurant within the hotel stands out with its fantastic food and polite staff, making it a notable choice for dining. Guests often praised the delicious and amazing dinners with some highlighting the exceptional quality of specific dishes like steaks.
The dinner menu is generally extensive with good options, though some found it to be a bit dated or felt the choices could be simpler. Despite the good quality of food, there were recurring comments on the small portion sizes relative to the price and the service at times being slow or disorganized.
Room service has received mixed reviews. Some guests found their meals to be incredible and delicious with prompt service, while others experienced long waits and issues with incorrect or cold orders.
Dining at the on-site restaurant is often enjoyable with a good outlook to the river, making it a lovely spot for a meal. While the food quality is highly appreciated, there are mentions of dinner servings being small and expensive for what is offered. Additionally, some guests experienced unsatisfactory service and found the dinner options to be limited.
Overall, while there are areas for improvement, the dining experiences at Crowne Plaza Perth offer a range of tasty options which many guests enjoyed during their stay.
In the charming city of Perth, the Crowne Plaza Perth by IHG, offers a variety of accommodations that guests have found both comfortable and accommodating. Many visitors have praised the spacious and clean rooms, often highlighting the pleasant views from the balconies that overlook the scenic river or park. Comfort appears to be a recurring theme with numerous mentions of comfy beds and tidy rooms that cater well to families with some rooms even large enough for five people. Amenities such as good-sized bathrooms, effective room service and nice bedding add to the comfortable stay.
Despite these positive aspects, some areas of the hotel seem to show their age. Guests have frequently noted that the rooms and hotel decor appear dated and in need of a facelift. Issues like thin walls, noisy air conditioning and an occasional smelly room detract somewhat from the experience. Bathrooms, while generally good in size, also face criticism for being outdated and occasionally too small.
The hotel staff receive mixed reviews with some guests appreciating their helpfulness and friendliness, while others note a lack of attention to cleaning and detail. Housekeeping could be more consistent, as some guests encountered unclean rooms and housekeeping oversights like empty soap containers and unemptied bins.
Overall, Crowne Plaza Perth provides good value, offering clean, comfortable and spacious rooms, although modernizing the rooms and facilities would enhance the guests' experience. The impressive views and excellent room comforts make it a reasonable choice for those staying in Perth, provided the occasional dated decor and minor inconveniences are not deal-breakers.
Guests at the Crowne Plaza Perth by IHG, frequently praise the comfort of the beds in their reviews. Most of the feedback highlights the beds as clean, large and extraordinarily comfortable, contributing to restful and satisfying nights of sleep. Some guests specifically appreciated the quality and softness of the beds and pillows, mentioning exceptional comfort and top marks for both. A handful of reviews did point out issues, such as beds being too soft or hard, old and saggy or in need of replacement, but these were less common. Overall, the general consensus suggests that the hotel provides a cozy and pleasant sleeping experience with many travelers experiencing some of their best nights' sleep here.
Crowne Plaza Perth by IHG, receives mixed reviews regarding its cleanliness. On a positive note, many guests found the rooms to be very clean, comfortable and tidy. Phrases such as "exceptionally cleaned," "super clean," "clean and comfy," and "immaculate" frequently appear in the feedback. Visitors appreciated that rooms were cleaned daily and found the staff friendly and welcoming.
However, several guests pointed out that the hotel's cleanliness could be inconsistent. Issues reported include dirty carpets, stained and musty corridors, as well as specific incidents like unemptied bins and dirty towels left in rooms. Some guests observed that the hotel and its facilities, while clean, are quite dated and in need of an upgrade. Bathrooms and hall carpets were highlighted as areas needing improvement. Problems such as rubbish under the bed, especially filthy rooms and evidence of incomplete cleaning routines were also mentioned.
On the whole, while the hotel maintains a satisfactory standard of cleanliness, an upgrade in certain areas and more consistent cleaning practices could enhance the guest experience.
The Crowne Plaza Perth by IHG, is consistently praised for its outstanding staff. Guests frequently mention the exceptionally friendly and helpful nature of the employees, from the front desk to the restaurant. Several reviews highlight the warm greetings and professional service received upon check-in with particular mentions of helpful receptionists like Courtney and Lourdes, who left a notable impression for their delightful and bubbly attitudes.
The restaurant staff, especially the chef, receive specific accolades for their kindness and accommodating service, enhancing the dining experience. Daily housekeeping was meticulously handled, ensuring clean and pleasant rooms for guests. Despite occasional remarks about slow or insufficient service, the overarching sentiment reflects a team that is courteous, cheerful and genuinely committed to making guests feel welcome and attended to.
Guests appreciate the efficient, friendly and prompt service provided by the staff, which significantly contributes to an enjoyable stay. The night staff's assistance, professional conduct during busy times and their proactive problem-solving ability are often highlighted. Overall, Crowne Plaza Perth’s staff earns high marks for their personable and professional demeanor, ensuring a warm and hospitable atmosphere throughout the hotel.
Guests at the Crowne Plaza Perth generally experienced significant issues with the hotel's WiFi service. While some noted that the WiFi was good or okay, a large number of reviews highlighted problems such as intermittent connections, weak signals and unreliable performance. Some guests found the free WiFi practically useless in their rooms with others mentioning that the internet connection was very slow or kept dropping out.
In addition to internet issues, a few guests mentioned that the TV reception was sketchy and suggested that an update to smart TVs or the addition of streaming services could improve their stay. Despite these technological shortcomings, reviewers appreciated the overall good size of the rooms and the availability of room service, although some had trouble with the room service app and menu.
In summary, while the Crowne Plaza Perth offers free WiFi, the quality and reliability of the connection require considerable improvement to meet the needs of its guests.
The gym facilities at Crowne Plaza Perth by IHG, have garnered mixed feedback from guests. Many appreciated the inclusion of the gym and found it to be a convenient addition to their stay with some highlighting its 24-hour availability. Guests have remarked positively on the equipment, noting that it met their expectations and needs. The gym's accessibility and integration with other amenities, like the pool, were also seen as a plus.
However, several reviews pointed out areas in need of improvement. Cleanliness was a frequent concern with comments indicating that the gym was not as clean as expected and sometimes not cleaned overnight. Some guests also felt that the gym was limited in size and equipment, suggesting a need for more machines and better weight equipment.
In summary, while the gym at Crowne Plaza Perth offers a useful facility with adequate equipment and convenient accessibility, enhancements in cleanliness and equipment variety could further elevate the guest experience.
The pool at Crowne Plaza Perth by IHG, is generally well-regarded by guests, featuring consistently in reviews as a highlight of the stay. Multiple reviewers described the pool as beautiful, fabulous, nice, great and even exceptional with special mention of the stunning views of the Swan River from the pool area. The lights at night create a pleasant atmosphere, adding to the pool's appeal.
However, there are concerns regarding the pool's cleanliness and maintenance with several reviews pointing out murky water, the presence of dirt and missing tiles that can cause minor injuries. Additionally, the pool's water temperature is a frequently mentioned issue, as it is not heated and often perceived as too cold, which may be unsuitable for some guests.
The pool area itself is noted for having ample seating and space, though it could benefit from additional chairs, shade and greenery. Supervision in the pool area is lacking and some guests have observed it being closed for maintenance during their stay. Despite these drawbacks, children seem to enjoy the pool, making it a family-friendly feature.
Overall, while the pool at Crowne Plaza Perth provides a visually appealing and relaxing spot with remarkable views, improvements in cleanliness, maintenance and heating could enhance the guest experience.
Parking at the Crowne Plaza Perth by IHG presents a mixed picture. On the upside, some guests found the parking to be convenient, accessible and safe with a few spots clean and well-maintained. Additionally, central location and accessible parking down the road offer ease for some visitors.
However, several guests faced issues with limited parking availability, tight spaces suitable only for smaller vehicles and the extra expense. The parking spots are few and some guests had to resort to street parking. At $20 per night, parking feels overpriced for the service provided and the facility often lacks available spots, making parking a significant concern.
In summary, while there are positive aspects to the parking setup at Crowne Plaza Perth, many guests find it lacking, expensive and inconvenient.
Crowne Plaza Perth by IHG, emerges as a commendable option for families, boasting an accommodating environment for both young children and older kids. The spacious rooms, ideal for families of four or even five, are frequently highlighted. A notable perk is the family-friendly atmosphere which resonates throughout the hotel, making it a suitable choice for those looking to stay with children.
The hotel’s pool is a particular favorite among young guests, consistently enjoying positive feedback from both parents and kids. Additionally, the nearby playground and beautiful river views offer delightful experiences outside the hotel premises. Special touches, such as free Easter chocolates, add to the warm and welcoming environment.
Breakfast at the hotel is another hit among families with numerous mentions of kids enjoying their morning meals. The on-site amenities and thoughtful gestures from the staff towards younger guests enhance the overall family-friendly experience.
While there are occasional remarks about logistical challenges, such as moving luggage with family or dealing with a child's illness, these instances seem to be exceptions rather than the norm. The majority of reviews emphasize the hotel's suitability for families, including large groups and those with grandparents.
Overall, Crowne Plaza Perth provides a comfortable and enjoyable stay for families, making it a strong recommendation for those seeking a central location with excellent facilities for children.
Crowne Plaza Perth by IHG, offers a range of facilities and services that generally align with four-star standards. The location is splendid, often praised as perfect for a four-star hotel. Guests frequently mention their four-star experience as good with some describing it as a great four-star hotel for value. The hotel is considered exceptional compared to other similarly rated hotels with a few guests rating it slightly better than standard four-star accommodations. The cleanliness and maintenance of the pools receive positive feedback, as does the prompt service when additional amenities like extra mattresses and pillows are requested.
However, some aspects fall short of four-star expectations. The bathrooms are noted to be smaller than usual for a hotel of this rating and certain reviews indicate that the overall cleanliness does not meet the expected standards. The food service, in particular, is highlighted as an area needing improvement with some stating it prevents the hotel from achieving a five-star rating. While there are mentions of the hotel being a little dated, the overall experience is generally favorable and considered a nice four-star stay.
Crowne Plaza Perth by IHG, provides numerous amenities catering to business travelers. The hotel boasts strong, free WiFi, even in public areas, which is critical for staying connected and productive. Many guests appreciated the well-equipped business center as a perfect working location and found the rooms well-suited for business purposes. The hotel is strategically located close to the business district, making it convenient for those needing to be near city center offices.
Guests highlighted the business meeting facilities and the overall suitability of the hotel for business stays. Though the hotel offers good on-site parking and ensures a quiet night's rest, limited parking spots (only 28) could pose an issue for some travelers. Reception services received positive feedback for being particularly lovely and accommodating to work needs. However, some reviews suggested that certain business facilities could benefit from improvement and did not entirely feel the offering matched the perceived value.
Overall, Crowne Plaza Perth stands out for its great location, essential business services and strong connectivity, making it a solid choice for business travelers.
Crowne Plaza Perth, an IHG Hotel, offers several accessible features for guests with disabilities, though some aspects could benefit from improvements. Guests appreciated the presence of elevators, which facilitate easy movement within the hotel. Accessible parking is an essential feature noted by guests with additional parking available down the road.
However, there were several challenges noted regarding the ease of access for wheelchair users. Specifically, guests found it difficult to access the dining room and the lift was sometimes too small to accommodate wheelchairs. Some guests wished for better mobility options overall.
The amenities within the rooms had mixed reviews regarding functionality. While the rooms were accessible in general, some faced issues with the spa not working and small fridges not functioning well. Additional concerns were raised about thin walls and noise from other guests and the pool area.
In summary, Crowne Plaza Perth makes significant efforts to be accessible, though some areas still need attention to enhance overall accessibility and comfort for guests with disabilities.
The Crowne Plaza Perth by IHG, features an outdoor pool that has garnered considerable praise from its guests. Many describe the pool as beautiful and the area surrounding it as amazing with some specifically noting the stunning view from the pool. It is clear that the pool area is thoughtfully designed, offering a pleasant experience for both relaxation and exercise. The children particularly enjoyed the swimming pool, highlighting its family-friendly appeal. Additionally, the convenient gym and pool facilities contribute to the overall satisfaction of guests. However, it should be noted that the pool area is relatively small and there are some maintenance issues with pool tiles. The water temperature can be quite cool, especially at night, although it is warm during the summer. Despite the minor drawbacks, the outdoor pool at Crowne Plaza Perth remains a delightful feature of the hotel.
Crowne Plaza Perth by IHG, is appreciated by guests as a pleasant and ideal destination for honeymooners. It's noted as a wonderful spot that provides a calm and peaceful environment, perfect for couples seeking a serene getaway. The rooms at the hotel are described as clean and neat, ensuring a comfortable stay. Breakfast is included, adding convenience to the experience. However, some guests have noted the absence of additional honeymoon-specific features, such as a spa, which could enhance the romantic experience. Despite this, the hotel remains a favorable choice for honeymooners looking for a quiet and relaxing retreat.
Crowne Plaza Perth is an ideal choice for couples seeking a romantic retreat. The hotel's location is noted for being particularly romantic and great for a getaway, offering stunning views of the river that add to the enchanting atmosphere. Guests commend the nearby restaurants, which provide excellent dining options, further enhancing the romantic experience. Rooms at the hotel are described as fantastic, making it a suitable spot for special occasions such as wedding anniversaries. While the hotel may not offer additional romantic features, the overall ambiance and setting make it a lovely place for couples.
Location Show Map
Location
Guests are consistently impressed by the breathtaking views from their rooms and balconies, many of which overlook the serene Swan River and offer stunning sunset vistas. The proximity to green spaces, such as Langley Park, adds to the appeal, providing a refreshing escape from the hustle and bustle of the city while remaining close to essential amenities and attractions.
Public transportation is readily accessible, making it simple to navigate the city. The hotel's location near free public bus routes and within walking distance of the CBD enhances its convenience. The area is also noted for its family-friendly environment with plenty of parks and recreational activities nearby.
The hotel itself receives praise for its cleanliness, accommodating staff and comfortable rooms, adding to the overall positive experience. The facilities, including a lovely pool area and a gym, complement the prime location, ensuring guests have everything they need for a comfortable and enjoyable stay in Perth.
Breakfast
Several guests appreciated the inclusive breakfast packages, describing their meals as enjoyable and satisfactory. The quality of the coffee and the pleasant demeanor of the breakfast staff received positive mentions, adding to the overall enjoyable breakfast ambiance.
However, some feedback points to areas in need of improvement. Complaints about food items running out, limited cereal choices and repetitive menus suggest that there are inconsistencies in maintaining a fully stocked buffet. A few reviews mentioned that the breakfast was underwhelming or even disappointing with occasional issues of cold food and disorganized service during busy periods.
Despite these critiques, the majority of reviews lean favorably toward the breakfast experience at Crowne Plaza Perth, noting it as a highlight of their stay. Overall, the breakfast is viewed as a good value with ample variety and friendly service contributing to a satisfying start to the day.
Dinner
The dinner menu is generally extensive with good options, though some found it to be a bit dated or felt the choices could be simpler. Despite the good quality of food, there were recurring comments on the small portion sizes relative to the price and the service at times being slow or disorganized.
Room service has received mixed reviews. Some guests found their meals to be incredible and delicious with prompt service, while others experienced long waits and issues with incorrect or cold orders.
Dining at the on-site restaurant is often enjoyable with a good outlook to the river, making it a lovely spot for a meal. While the food quality is highly appreciated, there are mentions of dinner servings being small and expensive for what is offered. Additionally, some guests experienced unsatisfactory service and found the dinner options to be limited.
Overall, while there are areas for improvement, the dining experiences at Crowne Plaza Perth offer a range of tasty options which many guests enjoyed during their stay.
Rooms
Despite these positive aspects, some areas of the hotel seem to show their age. Guests have frequently noted that the rooms and hotel decor appear dated and in need of a facelift. Issues like thin walls, noisy air conditioning and an occasional smelly room detract somewhat from the experience. Bathrooms, while generally good in size, also face criticism for being outdated and occasionally too small.
The hotel staff receive mixed reviews with some guests appreciating their helpfulness and friendliness, while others note a lack of attention to cleaning and detail. Housekeeping could be more consistent, as some guests encountered unclean rooms and housekeeping oversights like empty soap containers and unemptied bins.
Overall, Crowne Plaza Perth provides good value, offering clean, comfortable and spacious rooms, although modernizing the rooms and facilities would enhance the guests' experience. The impressive views and excellent room comforts make it a reasonable choice for those staying in Perth, provided the occasional dated decor and minor inconveniences are not deal-breakers.
Beds
Cleanliness
However, several guests pointed out that the hotel's cleanliness could be inconsistent. Issues reported include dirty carpets, stained and musty corridors, as well as specific incidents like unemptied bins and dirty towels left in rooms. Some guests observed that the hotel and its facilities, while clean, are quite dated and in need of an upgrade. Bathrooms and hall carpets were highlighted as areas needing improvement. Problems such as rubbish under the bed, especially filthy rooms and evidence of incomplete cleaning routines were also mentioned.
On the whole, while the hotel maintains a satisfactory standard of cleanliness, an upgrade in certain areas and more consistent cleaning practices could enhance the guest experience.
Staff
The restaurant staff, especially the chef, receive specific accolades for their kindness and accommodating service, enhancing the dining experience. Daily housekeeping was meticulously handled, ensuring clean and pleasant rooms for guests. Despite occasional remarks about slow or insufficient service, the overarching sentiment reflects a team that is courteous, cheerful and genuinely committed to making guests feel welcome and attended to.
Guests appreciate the efficient, friendly and prompt service provided by the staff, which significantly contributes to an enjoyable stay. The night staff's assistance, professional conduct during busy times and their proactive problem-solving ability are often highlighted. Overall, Crowne Plaza Perth’s staff earns high marks for their personable and professional demeanor, ensuring a warm and hospitable atmosphere throughout the hotel.
Wi-Fi
In addition to internet issues, a few guests mentioned that the TV reception was sketchy and suggested that an update to smart TVs or the addition of streaming services could improve their stay. Despite these technological shortcomings, reviewers appreciated the overall good size of the rooms and the availability of room service, although some had trouble with the room service app and menu.
In summary, while the Crowne Plaza Perth offers free WiFi, the quality and reliability of the connection require considerable improvement to meet the needs of its guests.
Gym
However, several reviews pointed out areas in need of improvement. Cleanliness was a frequent concern with comments indicating that the gym was not as clean as expected and sometimes not cleaned overnight. Some guests also felt that the gym was limited in size and equipment, suggesting a need for more machines and better weight equipment.
In summary, while the gym at Crowne Plaza Perth offers a useful facility with adequate equipment and convenient accessibility, enhancements in cleanliness and equipment variety could further elevate the guest experience.
Pool
However, there are concerns regarding the pool's cleanliness and maintenance with several reviews pointing out murky water, the presence of dirt and missing tiles that can cause minor injuries. Additionally, the pool's water temperature is a frequently mentioned issue, as it is not heated and often perceived as too cold, which may be unsuitable for some guests.
The pool area itself is noted for having ample seating and space, though it could benefit from additional chairs, shade and greenery. Supervision in the pool area is lacking and some guests have observed it being closed for maintenance during their stay. Despite these drawbacks, children seem to enjoy the pool, making it a family-friendly feature.
Overall, while the pool at Crowne Plaza Perth provides a visually appealing and relaxing spot with remarkable views, improvements in cleanliness, maintenance and heating could enhance the guest experience.
Parking
However, several guests faced issues with limited parking availability, tight spaces suitable only for smaller vehicles and the extra expense. The parking spots are few and some guests had to resort to street parking. At $20 per night, parking feels overpriced for the service provided and the facility often lacks available spots, making parking a significant concern.
In summary, while there are positive aspects to the parking setup at Crowne Plaza Perth, many guests find it lacking, expensive and inconvenient.
Family
The hotel’s pool is a particular favorite among young guests, consistently enjoying positive feedback from both parents and kids. Additionally, the nearby playground and beautiful river views offer delightful experiences outside the hotel premises. Special touches, such as free Easter chocolates, add to the warm and welcoming environment.
Breakfast at the hotel is another hit among families with numerous mentions of kids enjoying their morning meals. The on-site amenities and thoughtful gestures from the staff towards younger guests enhance the overall family-friendly experience.
While there are occasional remarks about logistical challenges, such as moving luggage with family or dealing with a child's illness, these instances seem to be exceptions rather than the norm. The majority of reviews emphasize the hotel's suitability for families, including large groups and those with grandparents.
Overall, Crowne Plaza Perth provides a comfortable and enjoyable stay for families, making it a strong recommendation for those seeking a central location with excellent facilities for children.
4 Star
However, some aspects fall short of four-star expectations. The bathrooms are noted to be smaller than usual for a hotel of this rating and certain reviews indicate that the overall cleanliness does not meet the expected standards. The food service, in particular, is highlighted as an area needing improvement with some stating it prevents the hotel from achieving a five-star rating. While there are mentions of the hotel being a little dated, the overall experience is generally favorable and considered a nice four-star stay.
Business
Guests highlighted the business meeting facilities and the overall suitability of the hotel for business stays. Though the hotel offers good on-site parking and ensures a quiet night's rest, limited parking spots (only 28) could pose an issue for some travelers. Reception services received positive feedback for being particularly lovely and accommodating to work needs. However, some reviews suggested that certain business facilities could benefit from improvement and did not entirely feel the offering matched the perceived value.
Overall, Crowne Plaza Perth stands out for its great location, essential business services and strong connectivity, making it a solid choice for business travelers.
Accessible
However, there were several challenges noted regarding the ease of access for wheelchair users. Specifically, guests found it difficult to access the dining room and the lift was sometimes too small to accommodate wheelchairs. Some guests wished for better mobility options overall.
The amenities within the rooms had mixed reviews regarding functionality. While the rooms were accessible in general, some faced issues with the spa not working and small fridges not functioning well. Additional concerns were raised about thin walls and noise from other guests and the pool area.
In summary, Crowne Plaza Perth makes significant efforts to be accessible, though some areas still need attention to enhance overall accessibility and comfort for guests with disabilities.
Outdoor Pool
Honeymoon
Romantic
Yes, Crowne Plaza Perth by IHG has pool(s) that belong to one or more of the following categories: Infinity Pool, Outdoor Pool.
No, a spa isn't available at Crowne Plaza Perth by IHG.
No, Crowne Plaza Perth by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Perth by IHG.
Yes, Crowne Plaza Perth by IHG has a gym.
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