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Summary of reviewsThe Courtyard by Marriott Queretaro stands out as a solid choice for both business and leisure travelers. Its strategic location near 5 de Febrero Avenue and the industrial zone offers convenience, especially for business travelers visiting Empresalia. Despite some access challenges due to roadwork, the modern and comfortable facilities enhance the overall experience, making it a favored option for visitors.
Guests enjoy the dining options, with dinner praised for its variety and quality, and the restaurant staff's friendliness contributing to the pleasant dining experience. Travelers also appreciate the spacious and well-equipped rooms, which are consistently highlighted for their cleanliness and comfort. Although some maintenance issues are noted, the sleeping arrangements are generally comfortable with high-quality bedding.
The hotel staff consistently receives accolades for their attentiveness and friendliness, creating a welcoming atmosphere that enhances the stay. The Courtyard by Marriott Queretaro’s commitment to customer satisfaction is evident in the positive staff interactions described by guests.
For families, the hotel offers a convenient and comfortable stay, though it lacks some amenities typical of family-focused hotels. The hotel caters well to business travelers with its serene atmosphere and efficient service, aligning with the needs of executives visiting Queretaro.
In terms of amenities, Wi-Fi and parking receive mixed reviews, with some guests noting issues with connectivity and parking space limitations. However, the valet service helps mitigate parking challenges.
Overall, the Courtyard by Marriott Queretaro is a reliable choice for visitors seeking comfort and convenience. While there are areas for improvement, particularly with breakfast variety and Wi-Fi services, the hotel's strong points in location, staff service, and room comfort make it a recommended destination for a pleasant and satisfying stay. Show more
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Categories
Business Hotel
This hotel offers six meeting venues complete with catering options, AV equipment, and high-speed Wi-Fi. It also features a business center, fitness center, and on-site dining, making it a great choice for business travelers.
Accessible Hotel
Courtyard by Marriott Queretaro offers facilities for disabled guests and is mobility accessible. It provides accessible routes to the registration desk, guest rooms, fitness center, and business center. Accessible rooms have 32-inch wide door openings and accessible bathrooms with grab bars and vanities.
Hotel with Gym
This hotel provides a fitness center. Marriott's standards ensure a well-maintained and equipped workout space.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
5-Star Hotel
Room Types
King Room with Sofa Bed and City ViewThis double room features a sofa, cable TV and tile/marble floor.
Please note that in breakfast included rates, it is only provided for up to 2 adults and 2 children under 12 years old.
Double Room with Two Double Beds and City View This double room features a cable TV, tile/marble floor and air conditioning.
Please note that in breakfast included rates, it is only provided for up to 2 adults and 2 children under 12 years old.
Junior Suite with City ViewThis suite has air conditioning and tile/marble floor
Please note that in breakfast included rates, it is only provided for up to 2 adults and 2 children under 12 years old.
Guest Reviews
7.8
Good
Location
Courtyard by Marriott Queretaro is strategically situated, making it easily accessible from 5 de Febrero Avenue, one of the main thoroughfares in the city. This convenient location allows for efficient travel around Queretaro, especially considering the traffic challenges in the city. It's particularly advantageous for business travelers visiting the nearby industrial zone, as it is located just steps from Empresalia, a major business hub. While the area is more industrial, there are plazas and restaurants nearby, adding to the convenience for guests. The hotel facilities are modern, clean, and comfortable, enhancing the overall stay. While there are some access challenges due to ongoing roadwork and construction, the hotel's location remains a strong point for those prioritizing proximity to work or specific areas of the city. Overall, the Courtyard by Marriott Queretaro offers a good balance of location and amenities, making it a solid choice for both business and leisure travelers.
Breakfast
At Courtyard by Marriott Queretaro, guests have mixed feelings about the breakfast offerings. Many guests find the breakfast to be tasty and well-served, often describing it as very good, complete, and delicious. It's clear that the à la carte dishes receive positive remarks, and some travelers appreciate the inclusion of breakfast as part of their stay. The friendliness of the staff also enhances the breakfast experience for many.
However, there are recurring criticisms regarding the variety and value for money of the buffet breakfast, which some feel is expensive given the selection on offer. Several guests mention that the buffet could be better, indicating it serves its purpose without being particularly memorable. Issues with service, such as delays and lack of prompt dish replenishment, are noted during peak times. This inconsistency may lead some guests to feel the breakfast left a lot to be desired, although others enjoy the offerings and consider them quite satisfactory overall.
For visitors seeking a refined breakfast experience, the Marriott Queretaro might need to address these concerns to consistently meet expectations.
Dinner
At the Courtyard by Marriott Queretaro, guests have praised the dining experience for offering good taste and variety, making it a noteworthy choice for dinner. Visitors particularly appreciated the special offerings at the restaurant and bar, highlighting the quality of the food. The restaurant service stands out for its pleasant and friendly staff, contributing to an overall enjoyable dining atmosphere.
However, the lack of room service, especially late at night, has been a point of contention for some guests who find themselves having to venture to the restaurant for their meals. Despite this, those who do dine in the restaurant itself generally express satisfaction with the food quality, even if they occasionally encounter longer wait times. While improvements in service speed and availability could enhance the experience, the current setup manages to deliver good meals with a welcoming touch.
Rooms
Travelers visiting the Courtyard by Marriott Queretaro can expect a consistent level of comfort and satisfaction, particularly in the hotel's rooms. Guests frequently highlight the spacious nature of the accommodations, noting that the rooms are large and well-equipped, featuring amenities like coffee makers, safes, mini fridges, irons, and hair dryers. The overall cleanliness of the rooms emerges as a prominent point of praise, with many guests describing them as very clean and well-maintained.
Comfort in the sleeping arrangements is also praised, with beds and pillows generally considered very comfortable, contributing to a restful stay. The decor within the rooms is described as modern and pleasant, enhancing the overall ambiance. Staff interactions are positive, with many guests noting friendly and helpful service, adding to the enjoyment of their stay.
Despite some minor issues such as occasional maintenance concerns and specific complaints about uncomfortable mattresses or noise from elevators, guests largely regard the hotel as a comfortable and pleasant place to stay. The spacious and clean rooms combined with thoughtful amenities and good service make the Courtyard by Marriott Queretaro a compelling choice for travelers seeking comfort and convenience.
Beds
Guests at Courtyard by Marriott Queretaro generally praise the comfort of the beds, highlighting them as a notable feature of their stay. Many reviews underscore the beds as being very comfortable, with some mentioning high-quality mattresses and bedding. However, opinions on the pillows are mixed, with some guests finding them uncomfortable and hard. While the majority of reviews affirm the overall comfort of the beds, there are occasional mentions of saggy or hard mattresses. Apart from the bedding, guests appreciated the spaciousness of the rooms, although some noted a lack of room service and complimentary amenities such as coffee and water. Despite these few negatives, the comfort of the beds remains a recurring positive point among the reviews.
Cleanliness
The reviews for the Courtyard by Marriott Queretaro regarding cleanliness are mixed. On the positive side, many guests noted that the hotel was very clean, highlighting well-kept rooms and a pleasant atmosphere. Numerous reviewers appreciated its cleanliness, comfort, and the attentive service staff who maintained the hotel in excellent condition. The positive feedback indicates that for many visitors, the standards of cleanliness met their expectations, complementing the comfort of the rooms and the quality of the facilities.
However, there are notable concerns from other guests about the cleanliness and maintenance of the hotel. Issues included uncleaned rooms with trash under beds, dirty bathrooms, stained sheets, and poor maintenance. Some reviews mentioned specific instances of neglected cleaning duties, including unsanitary conditions in some areas and inadequate room maintenance. These reviews suggest inconsistencies in housekeeping services, pointing to a need for improved supervision and attention to detail.
Overall, while many visitors found the cleanliness satisfactory, others experienced significant issues, indicating a variance in guest experiences regarding the hotel’s upkeep.
Staff
At Courtyard by Marriott Queretaro, the staff consistently impresses guests with their attentiveness and friendliness. Many visitors highlight the exceptional service offered throughout the hotel, with particular praise directed at the reception and restaurant staff. The overall attitude of the team is described as pleasant and courteous, contributing to a welcoming atmosphere that makes patrons feel at home. Attention to detail and quick problem-solving abilities further demonstrate the commitment of the staff to provide excellent service. Although there are occasional mentions of dissatisfaction, such instances are overshadowed by numerous accounts of remarkable service and kindness, underscoring the hotel's reputation for prioritizing customer satisfaction and comfort.
Wi-Fi
The Wi-Fi experience at Courtyard by Marriott Queretaro receives mixed feedback from guests. On the positive side, some have noted that the hotel offers high-speed internet in the rooms that works efficiently, providing fast and uninterrupted connectivity. However, other guests have encountered issues, mentioning problems accessing the Wi-Fi and slow internet speeds. There are reports of challenges with connectivity and missing Wi-Fi passwords due to non-functional room phones. Additionally, some guests were surprised to find that Wi-Fi is not complimentary. Overall, while some visitors enjoy smooth internet access, others find room for improvement in the hotel's Wi-Fi services.
Parking
The parking situation at the Courtyard by Marriott Queretaro presents a mixed experience for guests. While many note that the parking lot itself is small, with narrow spaces and in need of improved maintenance, the hotel attempts to counteract these issues with its valet parking service. Although there are some frustrations, such as a single attendant sometimes leading to longer wait times, guests appreciate that the valet parking can manage the situation and relieve the stress of dealing with the lot's limitations. Access to the hotel via the parking lot could be more straightforward, as some guests mention a lack of signage and instructions. Overall, the hotel's valet service does provide a helpful workaround to the challenges posed by the limited and somewhat uncomfortable parking facilities.
Family
Courtyard by Marriott Queretaro emerges as a solid choice for families seeking a comfortable stay. The hotel is described as perfect and ideal for family trips, suggesting that it caters well to those traveling with children. Guests find it a nice hotel for family visits, with the spacious and comfortable rooms adding to its appeal. Though some amenities typical of family-oriented hotels, like pools, might not be available, it still stands out as a recommended spot for families. The hotel provides a convenient lodging option, suitable for shorter stays. Overall, it's deemed a great hotel for family visits.
Business
Courtyard by Marriott Queretaro emerges as a favored choice for business travelers seeking a reliable and efficient stay. Nestled in an industrial area, it offers a strategic location for those with business agendas in Queretaro. Guests consistently praise the hotel for its excellence in customer service, noting the staff's attentive and helpful nature. The serene and peaceful atmosphere of the hotel provides a conducive environment for both work and relaxation. While it is particularly tailored for those with basic business travel needs, the hotel is also lauded as an excellent option for leisure. Overall, it stands out as a highly recommended destination for executives and business travelers, ensuring a pleasant and satisfying stay.
No, Courtyard by Marriott Queretaro doesn't have any pool.
No, a spa isn't available at Courtyard by Marriott Queretaro.
No, Courtyard by Marriott Queretaro doesn't allow dogs.
Yes, parking facilities are available at Courtyard by Marriott Queretaro.