Hotel El Guajataca
Quebradillas
18.48547000,
-66.95480300
,
Carretera Numero 2, Km 103.8 # 6301, Barrio Terranova
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Summary of reviewsHotel El Guajataca has received positive feedback for its prime location and stunning ocean views. Positioned near notable attractions like the Guajataca Tunnel, the hotel provides breathtaking vistas of the ocean and surrounding landscapes, making it an ideal spot for guests seeking natural beauty and tranquility. The well-maintained pool area, particularly the infinity pool, enhances the guest experience, along with the overall cleanliness and courteous staff, which add to the inviting atmosphere.
The complimentary breakfast garners favorable reviews, praised for its taste, variety and the picturesque sea views that accompany it. Although there are suggestions for more variety and fresher ingredients, the breakfast remains a highlight for many. Similarly, the dining experience, particularly at the 1930 Restaurant, is appreciated for its scenic location and quality food. However, dinner service faces some criticism regarding wait times, service efficiency and menu variety. Despite these issues, the overall dining experiences, especially breakfast and lunch, are well-regarded.
Room experiences at Hotel El Guajataca are mixed. Positives include spacious, clean and comfortable rooms with some offering beautiful ocean views from the balcony. However, many guests note that the rooms are dated and in need of renovations with issues such as lacking amenities, unreliable Wi-Fi and maintenance concerns. Cleanliness generally receives praise, though there are reports of dirty rooms, mold and inconsistent housekeeping services.
The hotel's staff is frequently commended for their friendliness and attentiveness, significantly contributing to the positive guest experiences. However, some instances of unhelpful behavior and noise disruptions have been noted. The free Wi-Fi is considered a weak point, often described as unreliable and not reaching the rooms, prompting guests to plan for limited internet access.
The pool area, featuring a new infinity pool with ocean views, is praised for its aesthetic appeal, though maintenance consistency is a recurring issue. The beach offers convenient access and stunning views, though it is not suitable for swimming. The proximity to other excellent beaches on the island further enhances the location's appeal.
Parking is another favorable aspect with ample and safe parking available, though improvements in lighting and organization could be beneficial. Family-friendly features include a kids' pool area and a supportive staff, making the hotel a delightful choice for family vacations, albeit lacking specific children's programs and play areas.
Overall, Hotel El Guajataca provides a scenic and tranquil retreat with strong positive aspects in location, staff service and breakfast offerings. While there are areas for improvement in room maintenance, dining service and Wi-Fi reliability, the hotel's beautiful surroundings and dedicated staff make it a popular choice for many travelers.
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The complimentary breakfast garners favorable reviews, praised for its taste, variety and the picturesque sea views that accompany it. Although there are suggestions for more variety and fresher ingredients, the breakfast remains a highlight for many. Similarly, the dining experience, particularly at the 1930 Restaurant, is appreciated for its scenic location and quality food. However, dinner service faces some criticism regarding wait times, service efficiency and menu variety. Despite these issues, the overall dining experiences, especially breakfast and lunch, are well-regarded.
Room experiences at Hotel El Guajataca are mixed. Positives include spacious, clean and comfortable rooms with some offering beautiful ocean views from the balcony. However, many guests note that the rooms are dated and in need of renovations with issues such as lacking amenities, unreliable Wi-Fi and maintenance concerns. Cleanliness generally receives praise, though there are reports of dirty rooms, mold and inconsistent housekeeping services.
The hotel's staff is frequently commended for their friendliness and attentiveness, significantly contributing to the positive guest experiences. However, some instances of unhelpful behavior and noise disruptions have been noted. The free Wi-Fi is considered a weak point, often described as unreliable and not reaching the rooms, prompting guests to plan for limited internet access.
The pool area, featuring a new infinity pool with ocean views, is praised for its aesthetic appeal, though maintenance consistency is a recurring issue. The beach offers convenient access and stunning views, though it is not suitable for swimming. The proximity to other excellent beaches on the island further enhances the location's appeal.
Parking is another favorable aspect with ample and safe parking available, though improvements in lighting and organization could be beneficial. Family-friendly features include a kids' pool area and a supportive staff, making the hotel a delightful choice for family vacations, albeit lacking specific children's programs and play areas.
Overall, Hotel El Guajataca provides a scenic and tranquil retreat with strong positive aspects in location, staff service and breakfast offerings. While there are areas for improvement in room maintenance, dining service and Wi-Fi reliability, the hotel's beautiful surroundings and dedicated staff make it a popular choice for many travelers.
Hotel near Golf Courses
Beachfront Hotel
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
Hotel El Guajataca is praised for its prime location, boasting stunning ocean views and close proximity to numerous attractions like the Guajataca Tunnel and beach scenes. The views from the hotel are described as spectacular with the ocean and surrounding landscape offering a picturesque escape. The property features a well-maintained pool area, including an infinity pool that adds to the guest experience. Cleanliness and courteous staff also contribute positively to the overall ambiance. Despite some minor issues, such as accessibility concerns and a few room maintenance complaints, the hotel's strategic location and breathtaking vistas make it a popular choice for travelers looking to immerse themselves in natural beauty and tranquility.
Hotel El Guajataca offers breakfast that generally receives favorable reviews from guests. Many guests appreciate the included breakfast, often highlighting its delicious and varied options. It is frequently described as very good with some even labeling it as first-class or excellent. The breakfast experience is often enhanced by picturesque views of the sea and lush landscapes, adding to its appeal.
However, there are some areas for improvement. A few guests found the breakfast repetitive or lacking in variety, suggesting that more buffet options and fresher ingredients such as fruits could elevate the experience. There were also mentions of breakfast portions being small and at times served cold. Some logistical issues were noted, such as breakfast starting later than desired for early risers and occasional understaffing during peak times.
Overall, while there are certain areas that could be refined, the complimentary breakfast at Hotel El Guajataca remains a strong point, enjoyed by many for its taste, variety and the stunning ocean views that accompany it.
Hotel El Guajataca's dining experience has received mixed feedback from its guests. Many appreciated the restaurant's scenic location, offering the charm of dining by the sea and lauded the "very good" and "great food," with some even describing their meals as "first-class" and "delicious." Guests also enjoyed their lunch experiences and highlighted the "excellent taste" at the 1930 Restaurant. Moreover, the breakfast received positive remarks with some guests noting it was included with their stay.
However, there were several critical points regarding dinner service. Numerous guests mentioned lengthy wait times and instances of cold food with some unfortunate cases of raw dishes. Despite the good quality of food, the service was sometimes described as slow and inattentive. The limited food options and restricted kitchen hours further contributed to the less favorable reviews. Additionally, the restaurant prices were frequently criticized as excessive, especially when compared to the quality and variety available at nearby options.
While the restaurant staff was often praised for their kindness and attractiveness, the overall sentiment suggests that there is room for improvement in food quality, service efficiency and menu variety. For those planning to dine at Hotel El Guajataca, the breakfast and lunch experiences appear to be reliable choices, while dinner may benefit from exploring nearby alternatives.
Hotel El Guajataca offers a mixed experience for guests staying in its rooms. On the positive side, many reviews highlight that the rooms are clean, comfortable and spacious with some even boasting a beautiful ocean view from the balcony. Guests also appreciate the comfortable beds and modern bathrooms in some of the accommodations. The hotel’s older charm, while appealing to some, underscores the need for several improvements.
Many reviewers pointed out the urgent need for room updates and renovations. The rooms are described as old-fashioned and dated with several amenities lacking such as refrigerators, microwaves, coffee makers and reliable Wi-Fi. Lighting issues, dampness and poor air conditioning were also recurrent concerns. The bathrooms, although sometimes modern, are often small and uncomfortable with additional complaints about leaking showers and missing basics such as soap dishes and mirrors.
The property itself is described as old and undergoing renovations, which can lead to noise disturbances. Unfortunately, the renovations seem insufficient as many rooms are still maintained poorly with issues such as dusty curtains, broken closet doors and non-functional appliances like TVs and jacuzzis. Cleanliness issues were also highlighted with some guests mentioning dirty floors, stained bedsheets and old, used bedding.
Overall, while Hotel El Guajataca boasts comfortable rooms with scenic views, there is a significant demand for modernization and improved maintenance to meet the expectations set by their promotional photos and ensure a more comfortable stay for future guests.
Hotel El Guajataca offers a mixed experience when it comes to the comfort of its beds. Many reviews highlight the comfort factor with several guests describing the beds as comfortable or even really comfortable, making for a restful night's sleep. However, there are considerable discrepancies in the quality of the mattresses. Some guests found them to be uncomfortable, describing issues such as beds being too hard, thin pillows or even mold on the mattress cover. Further, a number of reviews mentioned the size of the beds as a concern, particularly for taller individuals, as the beds are often described as small or full-size. While a good number of guests appreciated the bed comfort, consistent mentions of hard mattresses and small bed sizes suggest that there is room for improvement. Overall, the comfort of the beds at Hotel El Guajataca seems to vary significantly, pointing towards an inconsistent guest experience.
Hotel El Guajataca presents a mixed bag when it comes to cleanliness. On the positive side, many guests noted the general cleanliness of their rooms, describing them as clean, cozy and inviting. The hotel grounds, including the courtyard and pool, also received praise for their upkeep. Visitors were particularly impressed by the overall cleanliness of the property and the well-maintained exterior areas, noting the clean pool and the pleasant appearance of the landscaping. Additionally, the sheets and bedding were highlighted as very fine and the rooms were often clean and well-organized.
However, there are areas where improvement is needed. Several guests pointed out issues with dirty rooms upon arrival, unclean balconies and mold in the ceilings and bathrooms. The pool, while generally praised, was occasionally noted to be in need of more maintenance, suffering from issues like a clogged motor and faded, dirty bottoms. Bathrooms, in particular, often fell short of expectations, being described as old, tiny and moldy.
The feedback on the cleaning staff was mixed. While some found them effective, others criticized their attitudes and the inconsistencies in the cleaning service, mentioning that cleaning did not occur during their stay, trash was not picked up and dirty towels were not replaced.
Overall, while Hotel El Guajataca has many positive aspects regarding cleanliness, there are significant areas that require attention to meet the expectations of all guests consistently.
Hotel El Guajataca receives significant praise for the friendliness and attentiveness of its staff. Guests frequently note the excellent treatment and courteous service provided by hotel employees. The restaurant staff, in particular, garner many compliments for their helpfulness and kindness, often going out of their way to enhance the dining experience. Numerous reviews highlight encounters with pleasant and efficient personnel at the reception.
While the overall sentiment is overwhelmingly positive regarding staff interactions, a few guests reported less favorable experiences, such as unhelpful or inattentive behavior at certain times. Additionally, some guests noted specific concerns, such as the cleaning staff being perceived as arrogant or noise disruptions from room service employees.
Despite these occasional issues, the prevailing theme is that Hotel El Guajataca staff are considered very friendly, approachable and consistently provide excellent service, contributing greatly to the enjoyment of guests’ stays.
Hotel El Guajataca offers Wi-Fi as an included amenity; however, guest experiences suggest that its coverage and reliability could be significantly improved. Many reviews indicate that the WiFi often does not reach the rooms and the signal quality is weak or non-existent in most parts of the hotel. While the WiFi might be accessible in certain areas such as the office and breakfast area, the consistency in the rooms is lacking. Guests have noted that the internet service is generally poor with some describing it as under construction or not working at all. Future visitors might want to plan ahead if reliable internet access is essential for their stay.
The pool area at Hotel El Guajataca garners mixed reviews, but the highlights are certainly noteworthy. Guests frequently compliment the new infinity pool, describing it as beautiful, spectacular and featuring a stunning view of the ocean. The pool deck and overall atmosphere are considered exceptional and inviting with clean and spacious facilities. The pool bar adds to the experience, offering a charming spot to relax.
However, maintenance seems to be a recurring issue. While some report the pool being well-maintained and clean, others highlight problems such as dirt, leaves, worn-out paint and a need for more hygienic practices. The size of the main pool also brought about a few comments with some guests finding it small and in need of repairs.
Overall, the pool area holds significant promise, especially with the newly added features and the efforts of the new management to improve the facilities, though it does require more consistent upkeep to meet all guest expectations fully.
Hotel El Guajataca boasts a prime location close to the ocean with easy beach access, allowing guests to enjoy the sound of ocean waves and the stunning panoramic views. The beachfront suites are particularly praised for their spaciousness and large balconies that offer perfect views of the beach and sea.
Most reviews highlight the hotel's excellent proximity to the ocean and the natural beauty that surrounds it, making it a highly recommended spot for its location alone. Guests appreciate the clean and well-maintained common areas and swimming pool, although the beach itself requires some maintenance.
It's important to note that while the beach is beautiful and offers remarkable views, it is not suitable for swimming. Several reviews emphasize that the beach is steep and not accessible for people with disabilities or those wishing to swim. Despite this, the convenience of beach access and the lovely pool amenities compensate for the lack of swimmable waters.
The hotel's location is also complimented for being close to some of the best beaches on the Northwest part of the Island and offers breathtaking ocean and river views that converge nearby. Additionally, the restaurant provides a wonderful dining experience with its beautiful views. Overall, guests find the general experience at Hotel El Guajataca to be pleasant, largely due to its exceptional location and natural surroundings.
Hotel El Guajataca offers free parking, a notable perk for guests. The parking is described as very accessible and multiple reviews commend the ample and spacious parking area, making it convenient for those driving to the hotel. Safety is also highlighted with several mentions of safe parking. However, a few guests noted that the parking area is rather dark and would benefit from better lighting and overall improvements. Renovations at the hotel have made parking somewhat challenging at times and some found the parking lot to be small and in need of better illumination. Despite these minor issues, the overall impression of the parking facilities is positive with many appreciating the inclusion of parking in their stay.
Hotel El Guajataca is an excellent choice for families looking to enjoy a short stay. The hotel exudes a strong family-friendly atmosphere, making it a great place for family vacations. Guests frequently describe their experiences as pleasant and memorable with many indicating that they feel like part of the family. The natural beauty of the surrounding areas adds to the overall charm, providing fun for the entire family.
The hotel features a kids' pool area, which is highly appreciated by visitors with children. However, it's important to note that there is no play yard for babies and no children's programs available on the television. Despite these minor drawbacks, the hotel's supportive staff is helpful when it comes to family needs, enhancing the relaxation and enjoyment for all members. Many guests have fond memories of returning every summer with their children, underlining the hotel's ability to create lasting family traditions. Overall, Hotel El Guajataca is a reliable and delightful family retreat.
Hotel El Guajataca offers a range of accessibility features that make it a practical choice for guests with disabilities. Highlights include ample free on-site parking, specifically with handicap accessible spaces. The hotel building itself, along with the rooms and restaurant area, are designed to be accessible, ensuring ease of movement. There is even a ramp leading down to the beach, enhancing the overall accessibility experience. Additionally, the hotel is conveniently situated close to main roads, making travel easier.
However, it is worth noting that some guests mentioned ongoing renovations which were not communicated clearly upon their arrival. While the renovations aim to improve the facility, including compliance with ADA laws, some areas were partially inaccessible at the time of their stay. The friendly staff at Hotel El Guajataca consistently provided good service, though better communication about the renovation status would have been beneficial. Overall, the hotel has made significant strides in accessibility, but there is room for improvement regarding clear communication during any construction or upgrades.
Hotel El Guajataca's outdoor pool area has received numerous positive remarks from its guests. The new and spacious infinity pool, described as spectacular, is noted for being exceptionally clean and beautifully designed. Its location by the beach provides a relaxing atmosphere, making it a perfect spot for an afternoon swim. The pool area is highlighted for its aesthetics and availability with 24-hour access being a notable feature. Guests appreciate the friendly staff and the overall exceptional experience of the main pool, even considering it worth the visit alone. Despite a few comments about the pool's size relative to the hotel’s capacity, it is generally regarded as a major highlight of the stay at Hotel El Guajataca.
Hotel El Guajataca offers a memorable experience for honeymooners with numerous guests highlighting its suitability for young couples and those seeking a romantic getaway. The stunning views and friendly staff contribute to a welcoming atmosphere, making it an ideal place to spend time with a significant other. Many guests enjoyed their honeymoons at the hotel, indicating a high level of satisfaction with the overall experience. Although the rooms could be designed to be a bit more romantic, the overall ambiance and amenities, including a pleasant pool area, have won the hearts of many. The recent renovations have been well-received with guests convinced that the updates were worthwhile.
Hotel El Guajataca boasts an enviable beachfront location that leaves guests thoroughly impressed. The hotel offers stunning ocean views that are consistently described as phenomenal and spectacular. Guests appreciate the excellent facilities and well-maintained beachfront, highlighting the cleanliness and absence of algae. Proximity to the beach is frequently praised, allowing easy and convenient access for visitors who enjoy seaside strolls along the corridor or relaxing on large balconies. Rooms with ocean views enhance the experience, providing guests with a serene backdrop of the sea. Whether a small glimpse or a full panoramic ocean view, the sea remains a central element of the hotel's appeal, making it an ideal destination for beach lovers.
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Location
Breakfast
However, there are some areas for improvement. A few guests found the breakfast repetitive or lacking in variety, suggesting that more buffet options and fresher ingredients such as fruits could elevate the experience. There were also mentions of breakfast portions being small and at times served cold. Some logistical issues were noted, such as breakfast starting later than desired for early risers and occasional understaffing during peak times.
Overall, while there are certain areas that could be refined, the complimentary breakfast at Hotel El Guajataca remains a strong point, enjoyed by many for its taste, variety and the stunning ocean views that accompany it.
Dinner
However, there were several critical points regarding dinner service. Numerous guests mentioned lengthy wait times and instances of cold food with some unfortunate cases of raw dishes. Despite the good quality of food, the service was sometimes described as slow and inattentive. The limited food options and restricted kitchen hours further contributed to the less favorable reviews. Additionally, the restaurant prices were frequently criticized as excessive, especially when compared to the quality and variety available at nearby options.
While the restaurant staff was often praised for their kindness and attractiveness, the overall sentiment suggests that there is room for improvement in food quality, service efficiency and menu variety. For those planning to dine at Hotel El Guajataca, the breakfast and lunch experiences appear to be reliable choices, while dinner may benefit from exploring nearby alternatives.
Rooms
Many reviewers pointed out the urgent need for room updates and renovations. The rooms are described as old-fashioned and dated with several amenities lacking such as refrigerators, microwaves, coffee makers and reliable Wi-Fi. Lighting issues, dampness and poor air conditioning were also recurrent concerns. The bathrooms, although sometimes modern, are often small and uncomfortable with additional complaints about leaking showers and missing basics such as soap dishes and mirrors.
The property itself is described as old and undergoing renovations, which can lead to noise disturbances. Unfortunately, the renovations seem insufficient as many rooms are still maintained poorly with issues such as dusty curtains, broken closet doors and non-functional appliances like TVs and jacuzzis. Cleanliness issues were also highlighted with some guests mentioning dirty floors, stained bedsheets and old, used bedding.
Overall, while Hotel El Guajataca boasts comfortable rooms with scenic views, there is a significant demand for modernization and improved maintenance to meet the expectations set by their promotional photos and ensure a more comfortable stay for future guests.
Beds
Cleanliness
However, there are areas where improvement is needed. Several guests pointed out issues with dirty rooms upon arrival, unclean balconies and mold in the ceilings and bathrooms. The pool, while generally praised, was occasionally noted to be in need of more maintenance, suffering from issues like a clogged motor and faded, dirty bottoms. Bathrooms, in particular, often fell short of expectations, being described as old, tiny and moldy.
The feedback on the cleaning staff was mixed. While some found them effective, others criticized their attitudes and the inconsistencies in the cleaning service, mentioning that cleaning did not occur during their stay, trash was not picked up and dirty towels were not replaced.
Overall, while Hotel El Guajataca has many positive aspects regarding cleanliness, there are significant areas that require attention to meet the expectations of all guests consistently.
Staff
While the overall sentiment is overwhelmingly positive regarding staff interactions, a few guests reported less favorable experiences, such as unhelpful or inattentive behavior at certain times. Additionally, some guests noted specific concerns, such as the cleaning staff being perceived as arrogant or noise disruptions from room service employees.
Despite these occasional issues, the prevailing theme is that Hotel El Guajataca staff are considered very friendly, approachable and consistently provide excellent service, contributing greatly to the enjoyment of guests’ stays.
Wi-Fi
Pool
However, maintenance seems to be a recurring issue. While some report the pool being well-maintained and clean, others highlight problems such as dirt, leaves, worn-out paint and a need for more hygienic practices. The size of the main pool also brought about a few comments with some guests finding it small and in need of repairs.
Overall, the pool area holds significant promise, especially with the newly added features and the efforts of the new management to improve the facilities, though it does require more consistent upkeep to meet all guest expectations fully.
Beach
Most reviews highlight the hotel's excellent proximity to the ocean and the natural beauty that surrounds it, making it a highly recommended spot for its location alone. Guests appreciate the clean and well-maintained common areas and swimming pool, although the beach itself requires some maintenance.
It's important to note that while the beach is beautiful and offers remarkable views, it is not suitable for swimming. Several reviews emphasize that the beach is steep and not accessible for people with disabilities or those wishing to swim. Despite this, the convenience of beach access and the lovely pool amenities compensate for the lack of swimmable waters.
The hotel's location is also complimented for being close to some of the best beaches on the Northwest part of the Island and offers breathtaking ocean and river views that converge nearby. Additionally, the restaurant provides a wonderful dining experience with its beautiful views. Overall, guests find the general experience at Hotel El Guajataca to be pleasant, largely due to its exceptional location and natural surroundings.
Parking
Family
The hotel features a kids' pool area, which is highly appreciated by visitors with children. However, it's important to note that there is no play yard for babies and no children's programs available on the television. Despite these minor drawbacks, the hotel's supportive staff is helpful when it comes to family needs, enhancing the relaxation and enjoyment for all members. Many guests have fond memories of returning every summer with their children, underlining the hotel's ability to create lasting family traditions. Overall, Hotel El Guajataca is a reliable and delightful family retreat.
Accessible
However, it is worth noting that some guests mentioned ongoing renovations which were not communicated clearly upon their arrival. While the renovations aim to improve the facility, including compliance with ADA laws, some areas were partially inaccessible at the time of their stay. The friendly staff at Hotel El Guajataca consistently provided good service, though better communication about the renovation status would have been beneficial. Overall, the hotel has made significant strides in accessibility, but there is room for improvement regarding clear communication during any construction or upgrades.
Outdoor Pool
Honeymoon
Beachfront
Yes, Hotel El Guajataca has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel El Guajataca.
Yes, Hotel El Guajataca welcomes dogs.
Yes, parking facilities are available at Hotel El Guajataca.
No, Hotel El Guajataca doesn't have a gym.
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