Le Eminence Puncak Hotel Convention & Resort

Puncak -6.71167900, 107.02098100 , Jalan Hanjawar No. 19 Ciloto Puncak (Show on Map)
8.8
Excellent


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Summary of reviewsLe Eminence Puncak Hotel Convention & Resort is nestled in a picturesque setting that consistently garners praise for its breathtaking views and serene ambiance. The hotel's proximity to nature, featuring views of verdant green mountains, tranquil rivers and cascading waterfalls, offers a mesmerizing and relaxing retreat from daily life. This beautiful location combined with its strategic proximity to various services, markets and recreational areas enhances the overall guest experience.

The breakfast experience is diverse with a variety of local dishes receiving praise for their quality and taste. However, the limited availability of Arabic and international options has led to some dissatisfaction among foreign guests. While the breakfast service, ambiance and overall experience are commendable, there is room for improvement in menu inclusivity. Dinner experiences have been mixed with guests appreciating the Indonesian cuisine but expressing concerns about the freshness and quality of the buffet. Service speed and pricing also garnered some criticism.

Guest reviews of the rooms highlight stunning mountain and river views, adding to the serene experience. Many rooms are spacious, clean and equipped with necessary amenities, although consistency remains an issue. Some rooms, especially those lacking views, have been reported as narrow and in need of renovation. Cleanliness feedback is mixed with many praising the overall cleanliness of the premises, while others pointed out specific issues like dirty linens and poorly maintained furniture.

The staff is frequently praised for their politeness, professionalism and cooperative nature. Specific employees have been highlighted for their exceptional service, contributing significantly to guests' positive experiences. However, some reviews indicate mixed experiences with the reception staff and occasional issues with responsiveness.

Internet connectivity is another area receiving mixed feedback. While the lobby boasts a strong signal, in-room wifi is often slow and unreliable, affecting guests' overall satisfaction. The pool facilities are well-regarded, offering unique mountain views and several swimming areas, though the early closure of these amenities has been noted.

For families, the hotel stands out with a wide array of activities and facilities designed for children, making it an excellent choice for family vacations and gatherings. Commendations for the hotel’s family-friendly atmosphere, serene surroundings and child-focused amenities are abundant.

Regarding bedding, guests have noted issues with comfort and cleanliness, highlighting the need for updates and improvements in mattresses, linens and pillows to ensure a satisfying sleep experience.

Lastly, for business travelers, the hotel offers excellent facilities, including well-equipped conference rooms with scenic views and reliable internet, ensuring a productive work environment. Streamlined check-in and check-out procedures further enhance the convenience for business guests.

In conclusion, Le Eminence Puncak Hotel Convention & Resort excels in its picturesque location, family-friendly amenities and overall cleanliness, despite some areas needing improvement in consistency, dining experiences and bedding quality.
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Categories
Hotel for Honeymoon
This hotel is surrounded by 3 hectares of pastures and has Mount Gede-Pangrango as its backdrop. It features a rooftop Veranda Restaurant with mountain views, a luxurious spa, and an infinity pool. The Royal Suite includes a King Size bed and an in-room jacuzzi.

Family Friendly Hotel
Offering convention facilities alongside resort amenities, Le Eminence caters to families and business travelers. The combination of recreational activities and comfortable accommodations ensures a pleasant stay for all.

Hotel with Swimming Pool
Le Eminence Puncak Hotel Convention & Resort offers both a warm swimming pool on the 5th floor and a swimming pool with water temperature on the ground floor. This 5-star hotel provides spacious accommodations with views of Mount Gede and Mount Pangrango.

Infinity Pool    Heated Pool    Panoramic View Pool    Outdoor Pool  


Business Hotel
This 5-star hotel offers 14-15 meeting rooms, including a ballroom with a capacity for up to 1000 persons. It also features a business center and complimentary Wi-Fi, making it suitable for business trips and corporate events.

Hotel with Parking
This hotel offers the ultimate convenience with complimentary valet parking and a spacious onsite car park, ensuring a hassle-free experience for guests arriving with vehicles. The availability of valet service provides an elevated level of parking ease.

5-Star Hotel
This hotel offers a comprehensive luxury experience with a full-service spa, multiple swimming pools including a warm pool and a rooftop pool, and private jacuzzis. It features diverse dining options, a fitness center, and unique attractions like a mini zoo and a wedding chapel, providing a high-end resort ambiance with extensive facilities for families and leisure.

Hotel with Outdoor Pool
This resort offers a large outdoor swimming pool with views of the natural landscape, including a river. The pool area is expansive and provides a refreshing escape with a focus on integrating with the surrounding environment.

Hotel with Heated Pool
This hotel offers a warm swimming pool on the 5th floor and another swimming pool with controlled water temperature on the ground floor. Some suites also feature a private pool. The hotel provides a fitness center, spa, and private jacuzzi.

Luxury Hotel

Hotel with Spa

Romantic Hotel

Accessible Hotel

Hotel with Gym

Hotel with Infinity Pool

Hotel with Panoramic View Pool

Room Types
Junior Twin Suite with Balcony With 41 sqm of living space, this suite features air conditioning and a flat-screen TV. En suite bathroom has a walk-in shower and a bathtub. Extras include slippers and free toiletries. An electric kettle is provided.

Junior Queen Suite with Balcony With 41 sqm of living space, this suite features air conditioning and a flat-screen TV. En suite bathroom has a walk-in shower and a bathtub. Extras include slippers and free toiletries. An electric kettle is provided.

Royal Suite With 70 sqm of living space, this suite features air conditioning and a flat-screen TV. En suite bathroom has a walk-in shower and a large bathtub. Extras include slippers and free toiletries. An electric kettle is provided.

Executive Suite The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as mountain views. The unit offers 1 bed.

Junior Suite Hollywood Queen Bed The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a balcony with mountain views, this suite also features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

Junior Suite Queen Bed Fun Package (Weekday) The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a balcony with mountain views, this suite also features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

Junior Suite Twin Bed Fun Package (Weekday) The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a balcony with mountain views, this suite also features a tea and coffee maker and a flat-screen TV. The unit has 2 beds.

Limited Offer - Junior Suite Twin The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a balcony with mountain views, this suite also offers a tea and coffee maker and a flat-screen TV. The unit has 2 beds.

Junior Suite Queen Bed School Holiday Package The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a balcony with mountain views, this suite also provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

Junior Suite Twin Bed School Holiday Package The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a balcony with mountain views, this suite also features a tea and coffee maker and a flat-screen TV. The unit has 2 beds.

Junior Suite with Mountain View The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a balcony with mountain views, this suite also features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

Junior Suite with Mountain View The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a balcony with mountain views, this suite also offers a tea and coffee maker and a flat-screen TV. The unit has 2 beds.

Limited Offer - Junior Suite Queen Bed The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a balcony with mountain views, this suite also offers a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

Guest Reviews
8.8
Excellent
Location
Nestled in a picturesque setting, Le Eminence Puncak Hotel Convention & Resort boasts an enviable location praised for its breathtaking views and serene ambiance. Overlooking verdant green mountains, tranquil rivers and cascading waterfalls, the scenery is truly mesmerising and offers a wonderful retreat from the hustle and bustle of daily life.

Guests consistently highlight the hotel's proximity to nature with many rooms providing stunning views that include the river and mountain landscapes. The soothing sound of flowing water and the lush, natural surroundings only add to the hotel's serene atmosphere, making it an ideal spot for relaxation and rejuvenation.

The location is not only scenic but also strategic, being close to various services, markets and recreational areas. Many mention the convenience of nearby grocery stores, shops and restaurants, making it easy for guests to access everything they need during their stay. The hotel is also noted for its proximity to key tourist areas in Puncak, although a few reviews indicate that it is slightly distant from some services, the overall sentiment remains positive thanks to its ease of accessibility.

The natural beauty of the site, combined with excellent hotel facilities and a friendly staff, enhance the overall guest experience. From the panoramic views at reception to the beautiful outdoor garden, every corner of the hotel exudes charm and tranquility. The Le Eminence Puncak Hotel Convention & Resort undoubtedly stands out as a lovely location well worth visiting for those seeking peace, comfort and a connection with nature.

Breakfast
Le Eminence Puncak Hotel Convention & Resort offers a breakfast experience that has garnered mixed reviews from its guests. Many visitors highlight the breakfast's variety and the quality of local dishes, often praising it as excellent, superb and delicious. The breakfast buffet, available on both weekdays and weekends, includes diverse options that are especially appealing to those who enjoy Asian cuisine.

However, there is a clear concern among foreign guests, particularly those from the Gulf region, regarding the limited availability of Arabic and international breakfast options. Multiple reviews indicate that the breakfast does not sufficiently cater to non-Indonesian tastes with some describing it as inadequate and not up to expectations. Additionally, coffee at the breakfast buffet has received criticism for being too diluted, disappointing coffee enthusiasts.

While the service, view and overall experience are frequently commended, there are suggestions for improvement in the variety and inclusivity of the breakfast menu. The hotel has occasionally implemented varied menus on weekends, but there seems to be a consensus that a more international approach would enhance the breakfast experience for all guests.

Dinner
Le Eminence Puncak Hotel Convention & Resort offers a variety of dining experiences that have garnered mixed reviews from guests. The hotel boasts a large restaurant with an array of dishes, including a notable selection of Indonesian cuisine, which has been appreciated by some guests. There is also a top-floor restaurant specializing in Arabic meals, though it received criticism for both its quality and pricing.

Many guests found the food to be excellent and delicious but there were significant concerns about the freshness of the buffet with some diners experiencing stomach issues after their meals. The dinner selections, often part of a package deal, were described as simple and did not meet the expectations of some visitors.

Service speed has been a notable issue with some guests reporting excessively long wait times for their orders. Additionally, there were complaints about the high price points and limited variety of certain Eastern dishes.

Overall, while there are positive aspects to the dining experience at Le Eminence Puncak, particularly in terms of taste and variety, consistency, quality and service efficiency require improvement to meet a higher standard of guest satisfaction.

Rooms
Le Eminence Puncak Hotel Convention & Resort offers a range of rooms with mixed feedback from guests. Positively, many reviews highlight the stunning mountain and river views that some rooms offer, making for a picturesque and serene stay. Several guests appreciated the spaciousness of certain rooms, describing them as clean and comfortable with necessary amenities like coffee machines.

However, the hotel seems to have consistency issues. Rooms without mountain views were often criticized for being narrow and unclean. Complaints about old and worn-out furniture were common with multiple mentions of the need for renovation. A recurring issue was the cleanliness of the rooms and public areas with reports of dirty sofas, beds and bathrooms.

Despite these drawbacks, some reviews noted that the rooms’ cleanliness was acceptable for the price and that the staff was friendly and helpful. It appears the hotel provides a mixed experience, offering breathtaking views and spacious rooms, but falling short in terms of maintenance and modernity.

Beds
Guest reviews of "Le Eminence Puncak Hotel Convention & Resort" highlight several issues with the beds that could impact the overall comfort and sleep quality during a stay. There are consistent complaints about uncomfortable and worn-out beds with mattresses that are not always clean. Many reviewers noted that the bed linens and towels provided are consumable but often come in poor condition, such as being unclean, torn or having stains.

Several guests mentioned dissatisfaction with the pillows, describing them as thin, low-quality and contributing to neck pain. The size of the beds also appears to be a common issue with many rooms featuring smaller-than-expected twin beds instead of the king-size beds that guests anticipated, especially in deluxe or junior suite accommodations.

While there are a few mentions of beds being in good condition and soft, these positive notes are overshadowed by the more frequent and critical comments. The overall impression from the reviews suggests a need for significant updates and improvements in the bedding and related amenities to meet the expected standards of comfort and cleanliness.

Cleanliness
'Le Eminence Puncak Hotel Convention & Resort' garners a mix of reviews concerning its cleanliness. On the positive side, many guests highlight the overall cleanliness of the rooms, hotel premises and facilities, describing them as very clean and well-maintained. Visitors often find the hotel clean and comfortable with particular praise given to the clean and spacious lobby, the clean river flow and clean and comfortable rooms, which contribute significantly to a pleasant stay.

However, there are also notable criticisms. Some guests have reported specific issues like dirty rooms, unclean bathrooms and poorly maintained furniture. The cleanliness of linens and bed sheets did not meet some guests' standards and reports of insects and ant infestations in rooms suggest areas needing improvement. Complaints have been made about persistent bad smells in the corridors and rooms, mold in the bathrooms and worn-out carpets. Additionally, there have been feedbacks about the need for better maintenance with some guests pointing out leaking showers and other facilities requiring attention.

It's clear that while the hotel's cleanliness is appreciated by many, there are consistent reports indicating a need for more rigorous cleaning routines and better maintenance to ensure all areas meet guests' expectations. Attention to these details will be crucial for the hotel to maintain its reputation and enhance the guest experience.

Staff
Le Eminence Puncak Hotel Convention & Resort enjoys widespread praise for its staff with numerous mentions of their politeness, professionalism and cooperative nature. Guests frequently highlight the helpfulness and cheerful demeanor of specific employees like Estee and Ms. Mila and the general kindness and hospitality extended by the team. This includes professional and respectful behavior with many staff members reportedly speaking Arabic, adding to the overall guest experience.

However, there are some mixed reviews about the reception staff with some guests finding the check-in process slow and dealing with unwelcoming or even rude behavior. Additionally, there are occasional complaints about staff responsiveness, including unavailability when contacted by phone and insufficient assistance with amenities like swimming towels.

Overall, the service from most of the staff is described as excellent with consistent remarks about their friendly and supportive nature, enhancing the hotel's reputed cleanliness and sophisticated service. The positive experiences with the staff largely outweigh the few negative comments, making the hotel's personnel a strong asset in ensuring a pleasant stay for visitors.

Wi-Fi
Le Eminence Puncak Hotel Convention & Resort presents a mixed experience when it comes to internet connectivity. While the hotel's wifi boasts a strong signal in the lobby, guests often find the connection in their rooms to be slow and unreliable. Some praised the internet as good, but many mentioned persistent issues such as the wifi cutting off frequently and the overall speed being insufficient. The in-room TV service also suffers from lagging and is limited to local channels. While the lobby offers a solid connection, the quality drops noticeably in the rooms, making it a less ideal situation for those needing consistent internet access throughout their stay.

Pool
Le Eminence Puncak Hotel Convention & Resort offers a notable pool experience with its several swimming pool areas. Guests can enjoy unique views of the mountain while lounging by the pool. The hotel features three swimming pools: an outdoor pool, a heated kids' pool with warm water and a chlorinated pool which some guests found to be a bit too strong. This makes the pool facilities versatile for both adults and children. Additionally, seating areas within the pools provide relaxing spots for families and couples.

Activities for children are available to keep the young ones entertained during swimming time. The poolside experience is complemented by the tranquil sounds of the nearby river, enhancing the overall sense of relaxation. Though some guests note that the swimming pool, along with other facilities like the restaurant and sky lounge, closes relatively early at 6 PM, the stunning views and family-friendly amenities are a highlight.

The pool area, combined with other hotel facilities, are frequently rated highly, making it an excellent spot for family vacations, romantic getaways and relaxation. For those seeking further pampering, massage services are offered, though opinions on these may vary.

Family
Le Eminence Puncak Hotel Convention & Resort stands out as one of the best residential options for families, particularly those with children. It offers a wide array of activities and facilities designed specifically for kids, including a play area, flying fox and even horse riding. The children's playground is meticulously maintained to ensure safety and cleanliness. The hotel's family-friendly atmosphere and spacious play areas make it a suitable option not just for family vacations but also for family gatherings and events.

Families can enjoy the beautiful garden, utilize the WiFi and take advantage of the convenient parking. The hotel's prime location is another plus, offering easy access to nearby markets and essential amenities. Notably, it provides an excellent environment for family healing and relaxation due to its serene surroundings and impressive views.

The hotel receives commendation for being an ideal choice for married couples and honeymooners as well. Guests emphasize that the various children’s activities and the overall family-friendly ambiance contribute to a delightful and memorable stay for all.

Parents can relax knowing their children will be entertained and well taken care of. With a strong emphasis on family rules and clean environments, this hotel is indeed a notable recommendation for those seeking a family vacation spot in Indonesia. Families looking for an all-encompassing hotel experience filled with fun and relaxation need not look further than Le Eminence Puncak Hotel.

Business
Le Eminence Puncak Hotel Convention & Resort offers excellent facilities for business conferences with conference rooms featuring scenic views that create an inviting atmosphere for meetings. The hotel ensures that business travelers can stay connected with fast internet access and enjoy a productive work environment. Check-in and check-out procedures are streamlined and efficient, adding to a hassle-free experience. The business room is well-equipped with sufficient space, tables and chairs to cater to professional needs. While the venue is generally good for business travelers, it lacks special business facilities and a dedicated business section, which might be a consideration for those with a business-centered trip purpose. Additionally, there is no special access to the upper car parking and the meeting at the business center may require some logistical planning.

Accessible
Le Eminence Puncak Hotel Convention & Resort offers a welcoming and accessible environment for guests with disabilities. The hotel features a wheelchair-accessible pool and gym, ensuring that all guests can enjoy these amenities comfortably. Accessible parking and entrances make navigating the premises straightforward, while the exemplary behavior and well-trained nature of the staff add to the ease of access. Furthermore, the hotel maintains high standards of upkeep and safety throughout its infrastructure, contributing to a seamless and accommodating stay. The combined efforts in accessibility and staff excellence allow guests to enjoy easy access to all facilities, emphasizing the hotel's commitment to inclusivity and comfort.

Heated Pool
Le Eminence Puncak Hotel Convention & Resort offers a delightful pool experience catered to various preferences. The heated pool provides a pleasant escape during cold weather, making it enjoyable throughout the year. Guests can access the heated section of the main pool outdoors, accompanied by adjacent cold and hot pools for a versatile aquatic experience. Additionally, there is a dedicated warm water pool for kids and a heated jacuzzi suitable for both children and adults. The facility ensures comfort with its warm water options across different areas, enhancing the overall relaxation at the resort.

Outdoor Pool
Le Eminence Puncak Hotel Convention & Resort offers a remarkable outdoor pool experience, highlighted by a spacious and lovely pool that promises relaxation. Guests can enjoy scenic views of the pool, a picturesque river and majestic mountains, enhancing the overall tranquility. The outdoor pool area notably includes poolside cabanas, an outdoor jacuzzi and a separate pool for both adults and children, catering to families and ensuring everyone has a delightful time.

Alongside the pool, the expansive child’s play area and various outdoor facilities receive commendation, making it an appealing destination for families. However, it's important to note that while the pool is an attractive feature, the chlorine levels have been mentioned as uncomfortable by some guests. Overall, the variety of pools, including heated options, combined with the exceptional outdoor amenities, make for a highly enjoyable stay at Le Eminence Puncak.

Luxury
Nestled in a stunning location with picturesque views of the river, Le Eminence Puncak Hotel Convention & Resort stands out as a beacon of luxury. This hotel is frequently praised for its pristine cleanliness and sophisticated ambiance. Guests highlight the luxurious extensions, the five-star rooms and suites and the overall dedication to providing a luxurious experience. Known as one of the most beautiful and luxurious hotels in the area, it is considered the best choice for those seeking an opulent stay. While the price point is noted to be high, the distinctive location and outstanding facilities promise a very nice, clean and safe environment that justifies the cost for many visitors.

Romantic
Le Eminence Puncak Hotel Convention & Resort offers a remarkably romantic atmosphere that makes it an ideal choice for couples and honeymooners. The establishment is praised for its romantic ambiance and setting, making it perfect for a couple's weekend getaway. The stunning mountain views further enhance the romantic mood, providing picturesque backdrops for memorable moments. Couples can enjoy breakfast in bed services and arrange for private dining dates, adding an intimate touch to their stay.

Guests recommend opting for higher floors to fully appreciate the scenic, romantic views available from the hotel's vantage points. The property also features cozy rooms designed for newlyweds and honeymooners, often referred to as magic or bridal rooms, which offer a unique and enchanting experience.

Moreover, Le Eminence maintains a consistent level of service organization and cleanliness, ensuring a comfortable stay. With additional perks like spa and swimming facilities, this hotel stands out as a romantic destination, perfect for both relaxation and celebration.


Yes, Le Eminence Puncak Hotel Convention & Resort has pool(s) that belong to one or more of the following categories: Infinity Pool, Heated Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Le Eminence Puncak Hotel Convention & Resort.

No, Le Eminence Puncak Hotel Convention & Resort doesn't allow dogs.

Yes, parking facilities are available at Le Eminence Puncak Hotel Convention & Resort.

Yes, Le Eminence Puncak Hotel Convention & Resort has a gym.

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