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Summary of reviewsApartamentos Teneguia is well-regarded for its prime location in Puerto de la Cruz, offering guests easy access to major attractions such as Playa Jardín, the city center, and Loro Parque. The complex provides a balance of tranquility and centrality, with many guests enjoying breathtaking sea views and stunning sunsets from their balconies. The proximity to shops, restaurants, the beach, and the bus station adds to the convenience, making it a favored choice among visitors who appreciate good value for money and consistently satisfactory service.
Guests frequently commend the breakfast at Apartamentos Teneguia, noting its variety and good quality. The buffet, served in a pleasant atmosphere, is enhanced by the friendliness of staff members such as Eva, Maribel, and Luis. While some guests consider the breakfast options basic, the overall perception is positive, with many enjoying the selection as a good value addition to their stay.
While cleanliness reviews are mixed, with some guests finding the accommodations to be very clean and well-maintained, others have pointed out areas that could benefit from improved cleaning and maintenance. Despite some concerns, the staff's friendliness and attentiveness often enhance the guest experience, and the location and views remain standout aspects.
Staff service is highlighted as a key strength, with guests consistently praising the friendly, professional, and accommodating nature of employees across different areas of the hotel. Receptionists receive special mention for their effort to ensure a smooth stay, further enhancing the overall guest experience.
The hotel has made improvements in its internet service, with generally positive feedback on the WiFi quality, now suitable for remote work in many of the rooms. However, there are still reported inconsistencies, particularly in coverage throughout the property, indicating room for further enhancement.
While the pool area is known for its cleanliness and comfort, guests have faced inconvenience due to its ongoing closure. The hotel responds by offering access to nearby alternatives, maintaining guest satisfaction to some extent. Finally, reviews of the bedding are varied, with comfort levels differing significantly among guests, suggesting that upgrades in bedding could benefit future stays.
Overall, Apartamentos Teneguia presents a welcoming option for travelers, backed by excellent staff service and a prime location, though improvements in certain amenities could elevate guest experiences further. Show more
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Categories
Apartment near The Beach
Located on Avenida Melchor Luz, these apartments are close to the beach. The convenient location allows for easy and frequent beach visits.
Dog Friendly Apartment
These apartments accommodate pets, providing a welcoming environment. Although specific amenities for pets aren't mentioned, their acceptance of animals is a plus.
Dogs Stay Free
Cheap Apartment
Apartamentos Teneguia offers affordable self-catering apartments with essential amenities. It is suitable for budget-conscious travelers looking for a comfortable and convenient place to stay.
Apartment near Nightlife Spots
Apartment with Swimming Pool
Heated Pool Private Pool Outdoor Pool
Accessible Apartment
3-Star Apartment
Apartment with Outdoor Pool
Apartment where Dogs Stay Free
Apartment with Private Pool Rooms
Apartment with Heated Pool
Room Types
One-Bedroom ApartmentThis apartment offers 2 single beds, and a private bathroom with bath tub and shower. There is a satellite TV, and the kitchen is equipped with a fridge.
Superior ApartmentThis apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower. The apartment's kitchen, which features a refrigerator and kitchenware, is available for cooking and storing food. Featuring a balcony with sea views, this apartment also provides a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 3 beds.
ApartmentThis apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath. The apartment's kitchen, which features a refrigerator and kitchenware, is available for cooking and storing food. Featuring a balcony with pool views, this apartment also provides a tea and coffee maker and a TV with satellite channels. The unit offers 3 beds.
Guest Reviews
7.1
Good
Location
Apartamentos Teneguia boasts an enviable location in Puerto de la Cruz, praised by visitors for its proximity to key attractions such as Playa Jardín, the city center, and the popular Loro Parque. The hotel's setting offers convenient access to both the beach and bus station, ensuring that guests can easily explore the local area. Many reviews highlighted the breathtaking views from balconies, allowing guests to enjoy unobstructed sea vistas and stunning sunsets. The blend of tranquility and centrality makes for a peaceful retreat that remains close to all the places of interest. Visitors also appreciated the hospitable staff and the value for money, with many returning due to satisfaction with the service and location. Surrounded by shops and restaurants, the apartments cater effortlessly to travelers by providing everything they need within easy reach, contributing to a well-rounded holiday experience.
Breakfast
Apartamentos Teneguia offers guests a pleasant breakfast experience. Many travelers appreciate the quality of the breakfast, describing it as quite good, very good, and in some cases, extraordinary. Guests often highlight the diverse and filling options available at the breakfast buffet. There are notable mentions of the friendly and delightful staff, including Eva, Maribel, and Luis, who contribute significantly to the positive morning atmosphere. Their service is a strong point, enhancing the overall dining experience in a pleasing environment.
Although some reviews mention a modest and basic breakfast, the inclusion of breakfast is generally seen as a good value for the price. The buffet is organized and consistently offers a rich selection of food, though the assortment may be the same each day. Despite a few criticisms about the quality of the buffet, the overall consensus leans towards satisfaction, with guests enjoying a tasty, varied, and well-served start to their day.
Beds
While Apartamentos Teneguia offers an overall pleasant stay, guests have had diverse experiences with the beds. Some guests found the mattresses comfortable, noting they contributed to a good night's sleep. However, several reviews highlighted concerns with the overall comfort, describing the beds as hard, sagging, or comprised of springs that could be felt through the sheets. Additionally, the pillows were often mentioned as unsatisfactory, with many finding them uncomfortable and too small. The age and state of the beds were also a common point of critique, with some beds and sofa beds being described as very old and in need of updating. Although there are mixed impressions, it is clear that while some guests found comfort, improvements in bedding quality could enhance the overall guest experience.
Cleanliness
Apartamentos Teneguia showcases a mixed bag of reviews when it comes to its cleanliness and overall maintenance. While several guests appreciated the very clean environment and found the rooms to be super clean and spacious upon arrival, others noted significant areas for improvement. Some reported that cleaning could have been more thorough, with some apartments suffering from dust accumulation, cobwebs, and even cockroach sightings. Additionally, complaints about the state of maintenance were common, as many visitors mentioned worn and outdated facilities, alongside minimal cleaning efforts during their stay.
Despite these challenges, the staff at Apartamentos Teneguia frequently received praise for their friendliness and attentiveness, often making a positive impact on the guest experience. The location impressed many guests, offering excellent views, although some were disappointed with unavailable amenities, such as the pool. Overall, while some guests were satisfied with the cleanliness and service at the hotel, others felt there was substantial room for improvement, particularly in terms of regular upkeep and enhanced cleaning procedures.
Staff
Located in an appealing setting, 'Apartamentos Teneguia' stands out for its exceptional staff service, which plays a pivotal role in the positive guest experiences. Across various areas of the hotel, from the reception to the dining and cleaning staff, guests consistently remark on their friendly and professional demeanor. There's a pervasive atmosphere of kindness and helpfulness, making guests feel well cared for during their stay. Whether it's the attentive reception team, whose dedication shines through in their willingness to accommodate requests and provide tips on local attractions, or the dining staff who are highly praised for their service, the staff excels in customer interaction.
Instances of excellence are highlighted by the receptionists, described as especially caring and accommodating. While there is a note of unpleasantness regarding a specific interaction, this seems to be an exception in a largely positive service experience. Guests appreciate the staff's quick service and their availability, ensuring that visitors have a smooth and enjoyable stay.
Overall, the hospitality at Apartamentos Teneguia receives high marks for professionalism and a welcoming atmosphere, cementing it as a worthwhile option for travelers seeking both value for money and a warm reception.
Wi-Fi
Apartamentos Teneguia now offers free WiFi, and recent reviews highlight improvements in internet services. Guests generally find the WiFi working well, with a strong internet connection noted as ideal for remote work. The enhanced Wi-Fi service extends to the rooms, addressing previous concerns about limited access. However, some feedback indicates inconsistent experiences, with mentions of Wi-Fi availability primarily in the lobby rather than in the apartments. While progress has been made in enhancing connectivity, there are still areas for improvement in ensuring consistent coverage throughout the property.
Pool
While Apartamentos Teneguia boasts a generously sized and well-maintained pool, visitors have faced constraints due to its ongoing closure. The pool area, known for its comfort and tranquility, normally offers a great spot for relaxation with ample space and a pleasant solarium. Guests appreciate the pool's cleanliness and the advantage of good opening hours when it is operational. However, it seems to be under renovation, making it inaccessible to guests during certain periods. Despite this inconvenience, the hotel thoughtfully provides alternatives such as complimentary access to nearby Lake Martiánez, a gesture that maintains a level of guest satisfaction. The friendly staff also plays a role in enhancing the overall experience at the hotel. Finally, while there are concerns about the number of hammocks available by the pool, those who have had the chance to enjoy this amenity find it an excellent complement to the beautifully quiet setting of the apartments.
Yes, Apartamentos Teneguia has pool(s) that belong to one or more of the following categories: Heated Pool, Private Pool, Outdoor Pool.
No, a spa isn't available at Apartamentos Teneguia.
Yes, Apartamentos Teneguia welcomes dogs.
No, parking facilities aren't available at Apartamentos Teneguia.