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Summary of reviewsHotel Monopol, located in the heart of Puerto de la Cruz, offers a delightful blend of historical charm and modern convenience. Its prime location in the historic center, opposite a picturesque square and near key landmarks such as the main church, shops, restaurants, seaside promenade and harbor, draws frequent praise from guests. This central spot makes it easy for visitors to explore both the old and new parts of the town, absorbing the charming Canarian atmosphere.
The breakfast experience at Hotel Monopol is widely appreciated for its variety, substantial offerings and delicious taste. The buffet style, which features an array of options from continental items to cooked foods, caters to diverse palates. Attentive staff and a spacious dining area further enhance the morning meal experience. However, some guests note areas for improvement, such as the need for more fruit options, better coffee and juice quality and greater variety for longer stays.
The hotel no longer offers a dinner service, but the on-site Bar and Bistro, along with the Don Carlos restaurant and an outside tapas bar, receive commendations. Guests enjoy the celebrated Canarian atmosphere in the courtyard and the well-managed dining environment overall.
Rooms at Hotel Monopol are described as clean, spacious and comfortable, reflecting a charming vintage design. Unique features like wooden balconies and traditional Canarian interiors often delight guests with many rooms offering splendid sea or church views. Despite the overall positive ambiance, some feedback highlights the urgent need for renovations and modern updates, including better furnishings, improvements in maintenance and enhanced comfort features.
Cleanliness is a strong suit with guests frequently lauding the spotless rooms, well-maintained bathrooms and consistently high sanitary standards throughout the hotel. The staff, noted for their friendliness and attentiveness, contribute significantly to the pleasant experiences of many visitors. Key personnel receive particular appreciation for their professionalism and helpful demeanor.
The hotel's Wi-Fi service, however, is considered a weak point with access mostly limited to common areas and often described as unreliable, slow and sometimes requiring additional charges after a limited free usage period.
The pool areas at Hotel Monopol, including a heated rooftop pool with stunning sea views, receive consistently positive feedback. Guests appreciate the clean, well-maintained pool amenities and inviting atmosphere. The proximity to the beach is another highlight, offering guests easy access to seaside activities and scenic views.
For those interested in nightlife, the hotel's location near vibrant evening venues and live music scenes makes it an excellent choice. While some noise may be heard until late evening, the convenience of nearby entertainment options is well-received.
The bed quality receives mixed reviews with some guests finding them comfortable while others report issues with old, worn-out bedding. Comfort and maintenance of the beds appear to need improvements to match guest expectations.
Hotel Monopol is a three-star establishment known for delivering good value, offering pleasant stays at affordable prices. Guests commend the high quality of service and charming colonial ambience that exceed typical expectations for a hotel in this category. Overall, despite some areas for improvement, Hotel Monopol stands out as a reliable and charming choice for travelers seeking both comfort and affordability in Puerto de la Cruz. Show more
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Categories
Historic Hotel
A 19th-century building with a long history, managed by the same family for over 90 years. It retains a traditional Canarian house vibe with charming historical decor, a notable courtyard, and is located in the historic area of Puerto de la Cruz. It also hosted Bertrand Russell.
Year erected:19th century
What is the history of the property? It has been managed by my family for 93 years, I am now the 3rd generation.
What was the era and/or the architectural style in which the property was built? Spanish colonial architecture
Is the property surrounded by other historic buildings? Yes
Has restoration work taken place? Constantly during 93 years of history
Are there any elements of particular historical importance at the building? The patio
Are there any important guests or previous owners worth mentioning? Nobel prize laureate Bertrand Russell.
Has the property received any certifications for its historical status? Heritage building by the Canarian government.
Would you describe your property as (or has it ever been in the past) a:
Hotel Monopol is a budget-friendly hotel centrally located, offering easy access to local attractions. It provides essential amenities for a comfortable stay at a reasonable price.
3-Star Hotel
This historic hotel in Puerto de la Cruz offers a charming atmosphere and central location. It is known for its traditional architecture and comfortable rooms.
Hotel where Extra Health & Safety Measures Have Been Taken
Boutique hotel with increased cleaning frequency and sanitization. Offers personalized service to minimize contact. Known for its attention to detail and guest safety.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? Yes Reopening Date: Unknown
This historic hotel offers a heated outdoor swimming pool for guests to enjoy. Additional facilities include a sauna and jacuzzi, complementing the pool experience.
Hotel near The Beach
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Heated Pool
Room Types
Double or Twin RoomRooms with a satellite TV, fan, minibar and safe. The private bathroom comes with a bath tub and shower.
Single RoomRooms with a satellite TV, fan, minibar and safe. The private bathroom comes with a bath tub and shower.
Double or Twin Room with BalconyThese rooms have a private balcony, some with sea views. There is a satellite TV, fan, minibar and safe. The private bathroom comes with a bath tub and shower.
Double or Twin Room (3 Adults)The double room features a minibar, a safe deposit box, as well as a private bathroom boasting a bath and a shower. This double room offers a TV with satellite channels.
Double or Twin Room (2 Adults + 1 Child)The double room provides a minibar, a safe deposit box, as well as a private bathroom featuring a bath and a shower. This double room offers a TV with satellite channels. The unit offers 2 beds.
StudioThe spacious studio features a washing machine, a seating area, as well as a private bathroom boasting a shower. The studio's kitchen, which has a refrigerator, is available for cooking and storing food. This studio provides a safe deposit box, a TV with satellite channels and a balcony. The unit has 1 bed.
Junior Suite with TerraceThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower. This suite features a seating area, a safe deposit box and a TV with satellite channels. The unit offers 2 beds.
Guest Reviews
7.9
Good
Location
Hotel Monopol in Puerto de la Cruz stands out for its truly exceptional and convenient location, nestled right in the heart of the city. Guests rave about its central position, making it particularly appealing for those who enjoy walking and exploring. The hotel is situated in the historic center, opposite a beautiful square and near the main church, providing easy access to shops, restaurants, the seaside promenade and the harbor.
The picturesque setting with proximity to both old and new parts of the town, allows visitors to soak up the charming Canarian atmosphere while enjoying modern amenities. The historical significance and colonial charm of the hotel add to its allure, offering a unique blend of tradition and modern convenience. Additionally, the beautiful inner courtyard and traditional architecture contribute to a cozy and authentic stay.
Despite occasional remarks about outdated furniture and decor, the overall location receives consistent praise. The staff's friendliness and helpfulness, along with the overall ambiance, create a welcoming environment. Ideal for short stays or a longer vacation, Hotel Monopol serves as an excellent base for exploring all that Puerto de la Cruz has to offer.
Breakfast
When it comes to breakfast at Hotel Monopol, guest experiences range widely, reflecting both positive and negative opinions. Many guests found the breakfast to be wonderful, describing it as varied, substantial and delicious. Words like excellent, top and gorgeous frequently appear, highlighting the pleasure many have taken in their morning meals. The buffet style is praised for being well-stocked and efficient, offering a rich and diverse selection of options to cater to different tastes, from continental items to cooked foods like omelets made to order. Attentive staff and a spacious dining area further enhance the experience.
On the downside, some guests felt the breakfast lacked variety, describing it as repetitive or basic. Specific complaints include minimal fruit options, poor coffee and juice quality and a lack of fresh products. Instances of unappealing and cold hot food were noted, as well as dissatisfaction with the quality of sausages and cheeses. Monotony was a recurring theme with many guests pointing out that the same items were served daily, making the breakfast somewhat predictable and unexciting over longer stays.
Overall, while the breakfast at Hotel Monopol has been a highlight for many, leading to positive and satisfying starts to their day, others see room for improvement in variety, freshness and quality, especially for those seeking more diverse and healthier choices.
Dinner
Hotel Monopol's dining experience receives mixed feedback from guests. While the hotel no longer offers dinner service, guests have praised the quality of the food available. The on-site Bar and Bistro are noted for their excellence and the courtyard offers a charming, typical Canarian atmosphere. Guests also commend Don Carlos restaurant, located in the same building, as a delightful spot for a small meal and wine. Additionally, the outside tapas bar is highlighted as a great option. Overall, the hotel provides a solid and well-managed dining environment despite the absence of a dedicated dinner service.
Rooms
Hotel Monopol offers clean, spacious and comfortable rooms that exude a charming, vintage atmosphere, reflective of its historic roots. Guests appreciate the unique touches such as wooden balconies, traditional Canarian interior design and rooms with stunning sea or church views, which add a distinctive character to the stay. Functionality is a strong point with rooms being well-maintained and equipped with essential amenities, making them practical for guests' needs.
However, feedback indicates that the rooms are in urgent need of renovations and modern updates. Many describe the furnishings as old, worn-out and broken, noting issues with maintenance such as malfunctioning fridges, poor water pressure and outdated bathroom facilities. Comfort can be compromised with some reports of hard beds, insufficient ventilation, lack of air conditioning and noise from the streets and neighboring rooms.
Despite these drawbacks, the cleanliness and courteous service frequently receive positive mentions. Guests often highlight the cleanliness of the rooms and the effort taken by the staff to maintain them, although some areas for improvement remain. Practical aspects like large room sizes and effective ceiling fans are additional benefits for many visitors.
In essence, while Hotel Monopol's rooms provide a unique, comfortable space with excellent views and essential functionalities, significant updates and renovations are needed to enhance the overall guest experience.
Beds
Guests have expressed a mixed bag of experiences with the beds at Hotel Monopol. While many found the beds to be comfortable, several reviews highlighted significant issues that could detract from a restful stay. Positive feedback mentioned comfortable mattresses and pillows, good quality bedding and a number of guests specifically noted enjoying a very comfortable bed. For some, the beds were the highlight of their stay, being described as perfect or some of the best hotel beds they've ever slept in.
However, a considerable number of guests reported problems with old and worn-out bedding, including thin and uncomfortable pillows, sheets with holes and aging bedclothes. Several reviews pointed out that the beds themselves were extremely uncomfortable, sagging or broken with many beds having noticeable issues like being too hard, having springs poking out or being deformed. The calls for new, replaced mattresses were frequent with descriptions of beds as disastrous, unbearable or having sunken mattresses.
A few guests also mentioned noise issues with beds, such as creaking or squeaking and some commented on practical challenges like small or narrow beds, beds on small metal wheels and unsafe bed positions. Concerns about the overall condition of the bed furniture were common with many reviews suggesting that the hotel's bed-related amenities need an urgent update to meet guests' expectations for a comfortable stay.
Cleanliness
Hotel Monopol has garnered a solid reputation for its commitment to cleanliness with numerous guests expressing satisfaction with the hotel's standards. The common areas are consistently well-maintained and presentable, exuding a sense of high sanitary standards throughout. Rooms and bathrooms are often described as spotless, well-organized and equipped with clean, fresh linens and towels. Housekeeping efforts are frequently praised with clean rooms being a recurrent theme in guest feedback.
Though some remarks highlight occasional issues like outdated room decor and sporadic unpleasant odors, the overall sentiment leans positively towards the cleanliness. Guests have noted that rooms are generally neat and tidy with clean beds, functional bathrooms and daily towel changes contributing to a comfortable stay. There are mentions of friendly and accommodating staff who further enhance the pleasant atmosphere by ensuring that cleanliness and guest comfort are prioritized.
The property itself is well-kept with special mentions of a clean patio and well-maintained premises. Despite the historic building requiring some updates, the hotel impressively maintains strong efforts in cleanliness. This contributes to a very clean and cozy ambiance which many guests appreciate.
Overall, Hotel Monopol stands out for its meticulous cleanliness standards, making it a reliable choice for travelers seeking a fresh and well-kept accommodation.
Staff
Hotel Monopol receives outstanding praise for its staff, frequently highlighted as friendly, helpful and exceptionally attentive. Guests often described the staff's treatment as welcoming and supportive, particularly at key moments such as check-in and room changes. The reception staff garnered special recognition for being accommodating and highly professional, while specific members like Juan Carlos, Oliver and Miguel, were appreciated for their personal touch and helpfulness.
Numerous reviews emphasized the consistent warmth and positivity of personnel across various departments, including housekeeping and dining. The attention to guest needs and prompt problem resolution added to a sense of comfort and value during their stays. Although a few instances of unwelcoming or overwhelmed staff were noted, the vast majority of feedback underscored the staff’s dedication to making each guest's experience pleasant and memorable. Overall, the professional and compassionate team at Hotel Monopol is considered a cornerstone of its excellent service.
Wi-Fi
Travelers who have stayed at Hotel Monopol often highlight a recurring issue with the hotel's Wi-Fi services. Many guests report that Wi-Fi is mostly available only in the patio or lobby areas with no access in the rooms. Even when available, the internet connection is often described as weak, unreliable and slow. Additionally, only the first 30 minutes of Wi-Fi usage are free, after which it becomes a paid service. In-room Wi-Fi, if accessible, is also reported to have stability issues. While the hotel does offer some free Wi-Fi zones, the limited connectivity and additional charges for internet can be a significant inconvenience for many guests. Improvements in the Wi-Fi network and offering free, stable internet access throughout the hotel would likely enhance the overall guest experience.
Pool
Hotel Monopol's pool area has garnered positive feedback from many guests. The rooftop pool, described as pleasant and quiet, offers stunning sea views which many found to be a highlight. Additionally, the pool and jacuzzi are a welcome luxury without extra charges, adding to the appeal. Guests frequently noted the cleanliness of both the pool and its surrounding area with the pool being heated, making it a comfortable temperature for swimming.
There are multiple pool areas available, each well-maintained and plenty of lounging furniture for sunbathing. The spaciousness and inviting atmosphere were appreciated with several guests noting the kids enjoyed their time swimming. The hotel also features nice sun terraces with a variety of amenities.
Despite the overwhelmingly positive remarks, there are minor points of critique. Some reviews mentioned old sanitary facilities and occasional maintenance closures. Access to the pool is limited to certain rooms, which didn't surprise many guests given the pricing.
Overall, the various pool areas at Hotel Monopol offer a mix of comfort, tranquility and beautiful views, making it an enjoyable feature of the stay.
Beach
Hotel Monopol enjoys a prime location for beach enthusiasts, positioned close to several popular spots. It's conveniently situated near Santa Cruz beach, making it easy for guests to enjoy both city and seaside activities. The hotel's beachfront setting offers an ideal backdrop for walking and soaking in scenic sea views. Guests can easily access the harbour for swimming and the short distance to the beach means that a refreshing dip in the sea is just minutes away. Whether aiming for a leisurely stroll or a day sunbathing, the beach is always within a walkable distance, ensuring a relaxing and enjoyable stay by the shore.
Nightlife
The area surrounding Hotel Monopol is renowned for its vibrant nightlife, making it an excellent choice for those seeking evening entertainment options. Guests appreciate its proximity to great nightlife with numerous venues within walking distance, allowing for easy socializing and evening activities. The nightlife scene is described as thriving with nearby live music and a variety of entertainment places contributing to a lively atmosphere. Despite some noise from the street until around 11 pm, the location offers superb opportunities for enjoying the local night scene without needing to travel far.
3 Star
Hotel Monopol is a three-star establishment praised for delivering good value for its affordable prices. While some guests feel that certain rooms fall short of typical three-star standards, most agree that the hotel offers a pleasant stay with decent amenities. The breakfast is commended as very good for a three-star hotel, adding to the overall positive experience.
Guests highlight the five-star service received at three-star prices, reflecting the quality of hospitality at this price point. The ambiance of the hotel, characterized by its colonial style and charm, adds to its appeal, particularly given its great location. Visitors frequently note that, despite being a three-star hotel, the value for money here is exceptional.
In summary, Hotel Monopol provides good quality and service for an affordable price, making it a solid choice for budget-conscious travelers seeking a pleasant stay without luxury expectations.
Heated Pool
Hotel Monopol boasts a lovely heated pool that many guests found surprisingly pleasant and enjoyable. Reviewers often described the pool as very nice, fabulous and great. It was a well-maintained feature that added significant value to their stay with some mentioning they spent a lot of time in it. The warm jacuzzi in the pool area was also appreciated, contributing to the overall positive experience. Despite occasional comments about the pool possibly not being heated or not working, the general consensus highlighted the heated pool as a cool and delightful bonus. The added touch of having the pool on the terrace was particularly praised, providing guests with a unique and enjoyable setting.
Outdoor Pool
The outdoor pool area at Hotel Monopol has received commendations for its fantastic and relaxing ambiance. Guests appreciated the small rooftop pool and sunbathing area, highlighting good access and plenty of seating. The pool and jacuzzi were noted as great, providing a refreshing retreat. Overall, the outdoor pool space, including the surrounding terrace, created a favorable setting for relaxation and enjoyment.
Historic
Hotel Monopol, situated in the historic center of Puerto de la Cruz, stands as a testament to the rich heritage and traditional charm of the Canary Islands. This centuries-old building is an exquisite example of historical Canarian architecture, showcasing colonial style and traditional courtyards full of tropical vegetation. Its authentic Canarian atmosphere is enhanced by a beautiful patio with a distinct Cuban air.
The hotel, which has been family-run for three generations since 1742, exudes a unique charm reminiscent of old-fashioned hospitality. Guests appreciate the preservation of its Canarian architectural heritage with every wooden beam and historically significant feature reflecting a bygone era.
The central location in a quaint square, combined with the historical vibe and traditional style, makes Hotel Monopol a true gem. It provides an elegant and serene environment that offers a real taste of traditional Tenerife. The combination of historical significance and a charming atmosphere ensures that this hotel remains a beloved symbol of the region's cultural legacy.
Dog Friendly
Hotel Monopol is a welcoming destination for travelers accompanied by their dogs. Pets are allowed and dogs are openly accepted, making the hotel a dog-friendly choice. Guests noted that the staff had no problem with the presence of their dogs, ensuring a comfortable stay for both the guests and their four-legged companions. The hotel offers the option to travel with pets, reflecting its commitment to accommodating pet owners. Overall, Hotel Monopol provides a pet-friendly environment, allowing guests to enjoy their stay alongside their dogs.
Yes, Hotel Monopol has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Hotel Monopol.
Yes, Hotel Monopol welcomes dogs.
No, parking facilities aren't available at Hotel Monopol.