Hotel Don Luis Puerto Montt

Puerto Montt , , Quillota, 146 Esquina Urmeneta (Show on Map)
8.3
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Don Luis in Puerto Montt is highly commended for its prime location in the city center, providing easy access to shopping centers, the scenic waterfront, bus terminal and various local amenities such as restaurants, cafes and markets. Its position makes it ideal for both shopping and sightseeing, allowing guests to explore key attractions by foot without frequent transportation needs. While the vibrant surroundings can lead to some nighttime noise, the overall bustling and safe environment contributes positively to the experience.

The breakfast offerings receive significant praise with guests highlighting the varied and abundant buffet-style service as one of the standout features. The comprehensive selection, including vegetarian and vegan options, is consistently noted as delicious and satisfying, often exceeding guest expectations. Although some guests mentioned a need for more variety, especially in gluten-free options, the breakfast is generally considered a major positive aspect of the hotel.

The dining experience at Hotel Don Luis is regarded for its quality food and excellent, attentive service with specific dishes such as fish platters and salmon ravioli being well-received. However, the limited menu variety and early closing times of the restaurant have been highlighted as areas for improvement. Despite these drawbacks, the food quality and reasonable pricing make the dining options a reliable choice for guests.

Rooms at the hotel are frequently praised for their cleanliness and comfort with high standards of hygiene maintained throughout. While the beds and some room views garner positive feedback, criticisms include small room sizes, dated facilities and poor soundproofing. Issues like lack of air conditioning and variable room temperature control have also been noted.

The exceptional staff at Hotel Don Luis consistently receive commendations for their friendliness, professionalism and attentiveness, contributing to the pleasant and welcoming atmosphere of the hotel. Their dedication to providing outstanding service is a recurring theme in guest reviews.

WiFi at the hotel presents a mixed experience. While some guests report good connectivity, others face unstable and weak signals, especially in the rooms. The staff's quick resolution of electronic issues is appreciated, though improvements in WiFi reliability are needed.

Parking is highlighted as a significant challenge due to its off-site location several blocks from the hotel and limited availability. The small and narrow parking lot adds to the inconvenience, though the security of the parking area is a noted positive.

Families find Hotel Don Luis to be an excellent choice due to amenities and services such as cribs, larger rooms, game rooms and a welcoming environment. The central location and friendly staff contribute to its appeal for family vacations.

The surrounding nightlife offers a high-energy environment with nearby pubs, bars and discos, especially on weekends. However, the noise from these venues can be disruptive to light sleepers seeking a peaceful night’s rest.

In summary, Hotel Don Luis in Puerto Montt excels with its unbeatable location, hearty breakfast offerings, clean and comfortable rooms and exceptional staff service. Though room conditions, WiFi reliability, parking and nighttime noise present some challenges, the hotel's overall strong points make it a favorable choice for travelers.
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Categories
Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Room Types
Executive Double Room This recently refurnished room has traditional wood décor, a working desk, private bathroom with tub, LCD TV, minibar, hairdryer and free amenities. A queen bed or two twins are available.

Executive Twin Room This recently refurnished room has traditional wood décor, a working desk, private bathroom with tub, LCD TV, minibar, hairdryer and free amenities. A queen bed or two twins are available.

Superior Double Room Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room features a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Single Room This single room features a TV. The unit has 1 bed.

Guest Reviews
8.3
Very Good
Location
Hotel Don Luis in Puerto Montt boasts a prime location that has garnered significant praise from its guests. It is ideally situated in the city center, providing easy access to the shopping centers, waterfront, bus terminal and a plethora of local amenities such as restaurants, cafes and markets. The hotel is particularly noted for being steps away from the scenic waterfront promenade and the Costanera Mall, making it a favorable spot for both shopping and sightseeing.

The convenience of its central positioning means that guests can comfortably explore the main attractions of Puerto Montt by foot without needing frequent transportation. This proximity to key landmarks and the ease of access from the highway are highlighted repeatedly in reviews, emphasizing the hotel's suitability for those on short stays or looking to explore the city efficiently.

The hotel’s environment, described as bustling with commerce and activities, provides a vibrant backdrop, although it might not always be tranquil at night due to its downtown setting. Nonetheless, the safe and well-maintained surroundings contribute positively to the overall experience.

Guests have also commended the hotel for its clean and comfortable rooms, excellent breakfast offerings and friendly, professional staff. Despite some minor observations on noise at night, particularly due to nearby nightlife, the outstanding location and comprehensive amenities seem to outweigh these concerns for most visitors.

In summary, if location is a priority, Hotel Don Luis in Puerto Montt offers an unbeatable central hub that allows easy access to all the city has to offer, making it an excellent choice for travelers.

Breakfast
Hotel Don Luis in Puerto Montt receives overwhelmingly positive feedback for its breakfast offerings. Guests frequently highlight the breakfast as one of the standout features of their stay. The breakfast is often described as excellent, very good and delicious, featuring a range of varied and abundant options that cater to diverse tastes with many appreciating the fresh and complete spreads. The buffet-style service is praised for its comprehensive selection, including vegetarian and vegan choices and it is frequently noted as satisfying and hearty.

Visitors express delight over specific elements such as freshly made dishes, tasty pastries and good coffee with several reviews specifically mentioning that the breakfast exceeded their expectations. Some guests even went as far as calling it one of the best hotel breakfasts they've ever experienced.

Despite the predominately positive feedback, a few guests felt that the breakfast could benefit from more variety, especially in terms of gluten-free options and fruit selections. Some noted occasional issues with restocking and variety, especially during busy periods.

Overall, the breakfast at Hotel Don Luis is highlighted as a major positive aspect of the guest experience, complementing the hotel’s central location, comfortable accommodations and friendly staff service.

Dinner
Hotel Don Luis in Puerto Montt offers a varied and generally well-regarded dining experience, though it does come with some limitations. Guests frequently praise the quality of food, terming it very good and delicious with specific mentions of well-prepared dishes like fish platters, ceviche and salmon ravioli. The restaurant's service is often described as excellent, friendly and attentive, which adds to the overall positive dining experience.

However, the menu variety is notably limited, both for main meals and for smaller items like fruits and beers. Several reviews highlight a lack of options with specific frustrations over the limited dinner and cocktail menu and the unavailability of desired dishes at times. While the restaurant's food is generally fresh and tasty, some diners felt that it didn’t live up to the local cuisine standards and found certain dishes uninspiring.

The restaurant closes relatively early, which has inconvenienced some guests who arrived late and found nothing available. There is also a mention of the restaurant being slow at times with long waiting periods for basic orders.

Despite these drawbacks, guests appreciate that the pricing is average and reasonable for the quality offered. The in-room snacks and room service also received positive mentions. Additionally, the location of the hotel, right in the city center, is convenient, though external noise can sometimes affect the dining atmosphere.

In summary, while the dining options at Hotel Don Luis may not be extensive, the food quality and service generally receive high marks, making it a reliable choice for those staying at the hotel.

Rooms
Hotel Don Luis Puerto Montt offers a mixed bag of experiences when it comes to room accommodations. On the positive side, many guests found the rooms to be very comfortable with clean and well-maintained facilities. The beds received particular praise for their comfort and the rooms' cleanliness and hygiene standards were consistently highlighted. Several reviewers appreciated the spaciousness of some rooms, as well as the beautiful views from certain rooms, particularly those facing the ocean.

However, the hotel does face some criticism. Numerous guests noted that the rooms can be quite small, sometimes to the point of discomfort. There are mentions of dated facilities and some rooms suffer from poor soundproofing, leading to noise disturbances. Issues like lack of air conditioning, poor ventilation and variable room temperature control were commonly reported. Certain rooms were described as dark and some had issues with noise from both outside and neighboring rooms.

The room amenities received mixed reviews; while some appreciated the modern comforts and conveniences, others noted deficiencies such as low water pressure, absence of conditioners in bathrooms and inadequate lighting. The hotel's ongoing renovation work was mentioned, which might explain some of the inconsistencies in room conditions.

While the hotel's central location and the friendliness of the staff added positive notes, improvements in room modernization and maintenance could significantly enhance the overall guest experience.

Beds
'Hotel Don Luis Puerto Montt' receives high praise for its beds from numerous guests. Reviewers frequently highlight the comfort and spaciousness of the beds with many mentioning the beds as being very large or king-sized. Descriptors like soft, cozy, ultra-comfortable and spectacular are commonly used, indicating a positive sleeping experience. The pillows are also appreciated for their comfort and size. Guests emphasize the cleanliness of the beds, noting that they smelled pleasant, which adds to the overall comfort.

However, some guests mentioned a few issues such as the beds being either too hard or too soft, causing discomfort and back pain. A couple of reviews pointed out that the beds were too high or too small, but these comments were less frequent.

Overall, guests seem to find the beds at Hotel Don Luis Puerto Montt comfortable and conducive to a good night's sleep, contributing significantly to their satisfaction with their stay.

Cleanliness
Hotel Don Luis Puerto Montt stands out for its impeccable cleanliness, receiving high praise for various aspects of its hygiene standards. The rooms are consistently described as very clean, comfortable and well-maintained with spotless bathrooms and fresh linens. Guests appreciate the daily room cleaning service and the overall organized state of the facilities, citing everything from cleanliness to comfort and order as top-notch elements contributing to their positive experiences.

The housekeeping staff is frequently commended for their efficiency and the friendly service they provide. The efforts made to keep the hotel clean and well-ordered are evident from the numerous references to the tidy and immaculate state of both the rooms and common areas. The hotel’s attention to detail in cleanliness and hygiene, especially in light of COVID measures, is highlighted as a significant plus.

While there are occasional mentions of areas needing improvement, such as the windows, carpets and exterior details, these are overshadowed by the overwhelming number of positive comments about the high standards of cleanliness maintained throughout the hotel. Overall, guests leave with the impression of a clean, cozy and comfortable environment, which is crucial for a pleasant stay.

Staff
Hotel Don Luis Puerto Montt is frequently praised for its exceptional staff who are consistently described as friendly, attentive and highly professional. Guests often highlight the warm and welcoming nature of the receptionists, who go out of their way to ensure a smooth check-in process and address any inquiries with efficiency and a courteous demeanor.

The staff’s kindness and willingness to assist guests is a recurrent theme with many visitors appreciating the attentive service they receive throughout their stay. Housekeeping and restaurant staff are also recognized for their friendly and helpful attitudes, contributing to a pleasant and comfortable environment within the hotel. Moreover, excellent customer service seems to be a hallmark of this hotel, as numerous reviews emphasize the staff's dedication to providing a positive experience for all guests.

Despite a few mentions of less attentive service in specific instances, the overall impression remains overwhelmingly positive with guests noting the staff’s professionalism and their ability to create a welcoming atmosphere. The positive energy and outstanding service provided by the hotel's team make a significant impact, often leaving guests eager to return.

Wi-Fi
At Hotel Don Luis Puerto Montt, guests have had mixed experiences with the WiFi. On the positive side, many guests noted that the WiFi connection was good, adequate for browsing and some even described it as fast and sufficient. Several reviews complimented the seamless internet connectivity across the hotel, allowing for smooth online activities.

However, there were recurring issues where other guests experienced unstable connections with complaints about the WiFi cutting off frequently or having a very weak signal throughout the hotel. Some highlighted that the internet was barely accessible in the rooms and was described as not reliable enough for work purposes. Despite these challenges, the hotel staff were praised for their quick solutions to electronic issues, although improving the WiFi signal remains an area for development.

Overall, while there are commendable moments of good connectivity, potential visitors might want to be prepared for occasional inconsistencies with the WiFi service.

Parking
Guests have frequently commented on the parking situation at Hotel Don Luis Puerto Montt, highlighting a number of challenges. The primary concern is that the parking lot is not located on-site but is instead situated two to three blocks away from the hotel. This distance can be inconvenient, particularly for those carrying luggage or checking in during bad weather or heavy traffic.

The availability of parking spaces is another major issue. The hotel's parking facility is described as very small and narrow with only limited spots available – some reviews mention just four spaces. This has led to complications, as guests often find it difficult to secure a parking spot. Additionally, maneuvering within the tight parking lot can be a challenge.

For those unable to park in the hotel's limited onsite spaces, there is an alternative parking area a few blocks away, which is more spacious but still inconvenient due to the distance. Despite these limitations, the parking provided is noted for being secure.

Overall, while the hotel itself receives praise for good service and a pleasant stay, the parking situation remains a notable downside, requiring improvement and clearer information for future guests.

Family
Hotel Don Luis Puerto Montt stands out as an excellent choice for families, offering a range of amenities and services tailored to ensure a relaxing and enjoyable stay for both parents and children. The hotel's warm and friendly staff go the extra mile to make young guests feel welcome with special arrangements like providing cribs and larger rooms to accommodate children.

Families will appreciate the safe and fun game rooms where kids can freely play and relax and the overall atmosphere is both beautifully quiet and luxurious. The convenient location and the modern, neat facilities make it an ideal spot for a family vacation.

Guests have noted the spacious areas where kids can play and the family-friendly dining options, although some found it more convenient to take breakfast in their rooms when traveling with small children. Overall, the combination of a welcoming atmosphere, attentive service and thoughtful child-centric amenities makes Hotel Don Luis Puerto Montt highly recommended for family trips.

Nightlife
For travelers seeking a vibrant nightlife experience, the vicinity of Hotel Don Luis in Puerto Montt offers an abundance of nearby clubs, pubs and bars that promise a high-energy environment. This area is bustling with lively music and festivities, particularly on weekends. Guests can immerse themselves in the vibrant street scene where nearby discos and nightclubs keep the energy alive with loud, dynamic music echoing through the night.

However, it is important to note that the noise level can be quite high, especially in the early hours of the morning. The sounds from nearby bars, street traffic and even people passing by or shouting near the hotel can be prominent and may filter into the rooms. For those who are light sleepers or looking for a peaceful night's rest, this may present a challenge as the loud entertainment continues until early morning. The hotel does offer commendable facilities with a notably good restaurant and a complete breakfast.

Overall, the hotel's location in a nightlife hotspot means it is ideally suited for those looking to dive into the local party atmosphere, though it may not be as accommodating for those seeking tranquility.

4 Star
Hotel Don Luis in Puerto Montt has generated a variety of feedback from its guests with mixed opinions regarding its 4-star rating. While some guests argue that the hotel falls short of true 4-star standards, often comparing it to a 3-star experience, others found it to be a good option considering the cost.

The hotel boasts well-decorated spaces and a modern atmosphere that many visitors appreciated. Several guests highlighted the comfortable and spacious rooms as positive features. The central location of the hotel adds convenience, making it an attractive choice for both business and leisure travelers.

Price-wise, a number of reviewers found the hotel to offer good value for money. It’s noted to have a solid price-quality ratio, particularly when considering its friendly staff and the overall comfort it provides.

However, some areas need improvement. The breakfast received mixed reviews with some guests finding it acceptable, while others felt it was subpar given the price. The quality of the restaurant’s dinner offerings was also criticized. Service and amenities, though praised by some, were described by others as not quite meeting 4-star standards.

Despite these criticisms, the hotel managed to impress several visitors with its overall aesthetic and additional services, earning recommendations from those who enjoyed their stays. For those not swayed by the promise of a 4-star experience, Hotel Don Luis can still be a viable and cost-effective option in Puerto Montt.

Business
Hotel Don Luis Puerto Montt is strategically tailored for business travelers, offering a blend of comfort, convenience and professional amenities. One of its most notable features is the parking facility, which proves very convenient for those on business trips. The hotel's proximity to the city center and shopping centers makes it an ideal location for work-related stays, ensuring that guests can manage both their professional and personal needs efficiently.

The hotel boasts a range of spacious rooms and open office spaces, catering well to business requirements. The professional atmosphere is further enhanced by the executive reception area and professional staff, who ensure seamless service and attention to detail. For those needing reliable and robust connectivity, the business center is equipped with excellent Wi-Fi and other necessary facilities, making it a super business-friendly environment.

Despite the positive aspects, some reviews mentioned areas for improvement, such as the lack of special rooms specifically set up for work. Yet, overall, the hotel manages to meet the broad needs of business travelers effectively. The rooms are comfortable with ample space for work and leisure and the breakfast is suitable for starting a busy day.

Hotel Don Luis Puerto Montt ensures good value for money, providing a professional environment and a range of amenities suitable for both business and pleasure visits. The blend of central location, spacious accommodations and dedicated business facilities make it a preferred choice for work-related stays in Puerto Montt.


No, Hotel Don Luis Puerto Montt doesn't have any pool.

No, a spa isn't available at Hotel Don Luis Puerto Montt.

No, Hotel Don Luis Puerto Montt doesn't allow dogs.

Yes, parking facilities are available at Hotel Don Luis Puerto Montt.

Yes, Hotel Don Luis Puerto Montt has a gym.

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