Ramada Encore by Wyndham Puebla
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Summary of reviewsThe Ramada Encore by Wyndham Puebla enjoys largely positive reviews with some standout features frequently mentioned across different categories.
The hotel's strategic location is highly valued by guests for its proximity to Val'Quirico, Cholula and the Premium Outlet Puebla, making it an excellent choice for shopping and quick trips to nearby attractions. Although the distance from Puebla's city center and challenging GPS navigation are minor drawbacks, the convenient roadway access and closeness to Tlaxcala and Mexico City make it favorable for many travelers.
The breakfast experience is another highlight with guests praising the buffet for its delicious variety and quality. The well-maintained dining environment and exceptional staff service enhance the experience, although it could benefit from minor improvements like better organization during busy periods and extending breakfast hours.
Dinner reviews are more mixed. The dinner buffet receives positive feedback for its wide selection and quality, whereas a la carte dishes are criticized for being expensive and bland. Slow service and limited menu options are noted, yet many guests still enjoy delightful dining experiences with the complimentary drinks being a nice touch.
The rooms at Ramada Encore are highly rated for their comfort, spaciousness and cleanliness. Modern décor, comfortable beds and well-kept environments add to a restful stay. There are occasional issues such as external noise and missing amenities, but the overall sentiment remains positive.
Guests frequently commend the hotel’s cleanliness, noting meticulous housekeeping throughout the facility, contributing to a superior and pleasant atmosphere ideal for short stays.
The hotel staff consistently receive accolades for their friendliness and attentiveness, creating a welcoming environment. Although there are isolated incidents of less satisfactory service, the majority of interactions are positive and contribute significantly to guest satisfaction.
WiFi feedback is mixed with both praise for strong signal and reliability and criticism for issues like slow speeds and connectivity problems in certain areas. This suggests that while the internet service meets expectations for some guests, it falls short for others.
The gym is functional, modern and clean with good quality equipment. Despite being small, it meets guests' workout needs, though it could be improved by ensuring 24-hour availability and adding more equipment.
The pool receives mixed reviews. Its indoor, heated setup is appreciated, especially by families with children. However, issues like its small size, overcrowding and inconsistent maintenance detract from the experience.
Parking at the hotel is generally well-received, described as spacious, well-maintained and secure. Though the lot can be tricky to navigate and could use more surveillance, it remains a significant convenience for guests.
The family-friendly environment with amenities like a playroom and kids' entertainment area, makes the hotel an excellent option for those traveling with children. The staff’s readiness and the spacious rooms further enhance the family stay experience.
In summary, Ramada Encore by Wyndham Puebla offers a comfortable, modern stay with exceptional service and convenience, particularly valued for its strategic location, clean environment and family-friendly amenities. Despite minor areas needing improvement, it stands as a recommendable option for both business travelers and vacationing families.
Categories
The hotel's strategic location is highly valued by guests for its proximity to Val'Quirico, Cholula and the Premium Outlet Puebla, making it an excellent choice for shopping and quick trips to nearby attractions. Although the distance from Puebla's city center and challenging GPS navigation are minor drawbacks, the convenient roadway access and closeness to Tlaxcala and Mexico City make it favorable for many travelers.
The breakfast experience is another highlight with guests praising the buffet for its delicious variety and quality. The well-maintained dining environment and exceptional staff service enhance the experience, although it could benefit from minor improvements like better organization during busy periods and extending breakfast hours.
Dinner reviews are more mixed. The dinner buffet receives positive feedback for its wide selection and quality, whereas a la carte dishes are criticized for being expensive and bland. Slow service and limited menu options are noted, yet many guests still enjoy delightful dining experiences with the complimentary drinks being a nice touch.
The rooms at Ramada Encore are highly rated for their comfort, spaciousness and cleanliness. Modern décor, comfortable beds and well-kept environments add to a restful stay. There are occasional issues such as external noise and missing amenities, but the overall sentiment remains positive.
Guests frequently commend the hotel’s cleanliness, noting meticulous housekeeping throughout the facility, contributing to a superior and pleasant atmosphere ideal for short stays.
The hotel staff consistently receive accolades for their friendliness and attentiveness, creating a welcoming environment. Although there are isolated incidents of less satisfactory service, the majority of interactions are positive and contribute significantly to guest satisfaction.
WiFi feedback is mixed with both praise for strong signal and reliability and criticism for issues like slow speeds and connectivity problems in certain areas. This suggests that while the internet service meets expectations for some guests, it falls short for others.
The gym is functional, modern and clean with good quality equipment. Despite being small, it meets guests' workout needs, though it could be improved by ensuring 24-hour availability and adding more equipment.
The pool receives mixed reviews. Its indoor, heated setup is appreciated, especially by families with children. However, issues like its small size, overcrowding and inconsistent maintenance detract from the experience.
Parking at the hotel is generally well-received, described as spacious, well-maintained and secure. Though the lot can be tricky to navigate and could use more surveillance, it remains a significant convenience for guests.
The family-friendly environment with amenities like a playroom and kids' entertainment area, makes the hotel an excellent option for those traveling with children. The staff’s readiness and the spacious rooms further enhance the family stay experience.
In summary, Ramada Encore by Wyndham Puebla offers a comfortable, modern stay with exceptional service and convenience, particularly valued for its strategic location, clean environment and family-friendly amenities. Despite minor areas needing improvement, it stands as a recommendable option for both business travelers and vacationing families.
Business Hotel
This hotel offers a business center, two meeting rooms accommodating up to 250 conference guests or 200 banquet guests, and a board room for 14 guests. It features free WiFi and free parking.
Hotel with Parking
Guests have reported that the parking facilities at this hotel feel safe and secure.
EV charging stations
Accessible Hotel
This hotel features 'Queen Room - Disability Access/Non-Smoking' and '1 Queen Bed Accessible Room' which include showers and kitchenettes. Roll-in showers are available in some rooms. The property offers overall wheelchair accessibility and special facilities for visually impaired and deaf guests, with upper floors accessible by elevator.
Hotel with EV Charging Stations
Ramada Encore by Wyndham Puebla is listed as a hotel with EV charging stations in Puebla. The hotel offers convenient access for electric vehicle owners, providing a practical solution for charging during their stay.
Hotel with Indoor Pool
This hotel features a heated indoor pool with hydro massage services, providing an enhanced and soothing aquatic experience. It is a modern hotel designed for comfort and relaxation.
Hotel with Heated Pool
This hotel features a heated indoor pool with hydro massage services, offering a relaxing and therapeutic swimming option for guests.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Gym
4-Star Hotel
Guest Reviews
The location of Ramada Encore by Wyndham Puebla receives mixed reviews from its guests. On the positive side, many appreciate its strategic positioning near Val'Quirico, Cholula and the Premium Outlet Puebla, making it ideal for shopping and quick trips to nearby attractions. It's conveniently placed by the highway, which is a favorable point for travelers passing through or aiming to avoid the city center. Visitors note the hotel’s prime spot for easy access to various key areas, including Tlaxcala and Mexico City and praise the proximity to their destinations as one of the hotel's highlights.
However, several guests point out that the location is somewhat remote, far from Puebla's city center, which can be an inconvenience for those looking to explore downtown. The access to the hotel can be challenging with some stating that GPS directions can be misleading, leading to confusion and difficulty in navigating to the property. Despite these drawbacks, the hotel's clean, comfortable and modern facilities, coupled with excellent service, often balance out the less favorable aspects of its location. The proximity to the outlet mall and tourist spots like Val'Quirico and Cholula remains a significant advantage for many guests.
The breakfast experience at Ramada Encore by Wyndham Puebla receives largely positive feedback from guests. Many laud the buffet for its delicious taste and excellent variety, highlighting it as very good, complete and plentiful. Guests appreciate the high quality and safety of the breakfast offerings, emphasizing the excellent service and clean, well-maintained dining environment. Several reviews mention the enjoyable and varied dishes, noting that the breakfast buffet has significantly improved and is always excellent.
In addition to the culinary praise, the inclusion of complimentary drinks upon arrival and exceptional staff service enhances the overall experience. Noteworthy features include a wide variety of dishes, the great flavor of the food and some unique elements like live music on Fridays. Despite occasional issues like crowded conditions and minor delays in food replenishment, the consensus remains that the breakfast is a highlight of the stay.
However, there are a few criticisms mentioned. Some guests reported inconsistencies, such as food not being ready on time, limited options on occasion and a need for better organization during busy periods. A handful of guests also found certain food items lacking in flavor or variety and noted that improvements could be made in areas like juice quality and extending breakfast hours.
Overall, the breakfast at Ramada Encore by Wyndham Puebla is seen as a positive aspect of the guest experience with most attendees enjoying a delicious, varied and well-served buffet.
Ramada Encore by Wyndham Puebla offers a varied dining experience that receives mixed feedback from guests. Many praise the dinner buffet, calling it excellent, fantastic and awesome with a wide selection of options. However, some guests express disappointment with a la carte dishes, describing them as expensive, bland and of low quality. Issues such as slow service, limited menu options and cold food items from the buffet are mentioned.
Despite these drawbacks, the general sentiment for the dinner buffet is notably positive with several guests highlighting delightful dining experiences. The restaurant's atmosphere is appreciated, although some suggest that it could benefit from a larger space and more staff, especially during dinner hours.
While some incidents, like well-done steaks being served instead of medium-rare and pricey food, detract from the overall dining experience, other guests find the food delicious and the provided complimentary drinks a nice touch. The restaurant's service on Sundays and available dining options are also noted areas for improvement. Overall, while there are areas needing attention, the dinner buffet at Ramada Encore by Wyndham Puebla appears to offer satisfying culinary moments for many of its guests.
The rooms at Ramada Encore by Wyndham Puebla frequently receive high praise for their comfort, spaciousness and cleanliness. Guests consistently highlight how the rooms are well-maintained, modern and equipped with comfortable beds and pillows, which contribute to a restful night's sleep. Many reviews mention the appealing décor and functional design with some rooms offering amenities like massage chairs and whirlpool bathtubs.
While the rooms generally deliver in terms of aesthetics and comfort, there are a few points of potential improvement noted by guests. Some rooms suffer from external noise, particularly those near stairway exits or facing the road. A handful of visitors mentioned missing amenities such as minibars, YouTube on the TV or lack of coffee-making facilities. There were occasional references to rooms being cold or not having hot water and, in some instances, inconveniences like malfunctioning bathtubs or inadequate cleaning were noted.
Despite these issues, the overall sentiment towards the rooms is positive with the majority of guests appreciating the cleanliness, spaciousness and comfort they provide, making it an excellent option for travelers near Valquiriko or those seeking a restful stay.
The beds at Ramada Encore by Wyndham Puebla receive overwhelmingly positive feedback from guests. Many guests find the beds exceptionally comfortable, highlighting the quality of the mattresses and the plushness of the pillows. Descriptions such as super comfortable, very comfortable and perfect bed are frequent, demonstrating a general satisfaction with the sleeping arrangements. Guests particularly appreciate the clean and tidy bed conditions, noting the freshness and good maintenance of the bedding.
However, there are a few contrasting opinions. Some individuals found the beds too soft, narrow or noisy with specific mentions of uncomfortable sofa beds and occasional issues with the mattresses making noise due to plastic covers. Despite these isolated concerns, the overall consensus points to a very comfortable and restful experience, largely attributing this to the excellent quality of the beds and pillows provided.
Ramada Encore by Wyndham Puebla receives high praise for its impeccable cleanliness, highlighted frequently in guest reviews. Comments consistently emphasize that the facilities are clean and comfortable with particular mention of the well-maintained rooms and modern, tidy atmosphere. Many guests appreciate the meticulous attention by the cleaning staff, noting that the rooms are always spotless and sanitary. The hotel's cleanliness extends beyond the guestrooms to the entire facility, including the bathroom and public areas.
Additionally, guests describe the hotel as super clean, very orderly and ideal for short stays. Despite a few mentions of areas for improvement in service and specific cleaning tasks, the overall sentiment points to an exceptionally clean environment, making it a comfortable and fresh place to stay. The hotel's blend of modern amenities and the staff's diligent housekeeping efforts contribute to an overall superior and pleasant experience.
The staff at Ramada Encore by Wyndham Puebla consistently receive high praise from guests for their friendliness, attentiveness and exceptional service. Many visitors highlight the welcoming and warm demeanor of the team, noting their exceptional helpfulness and polite attitude. The hotel staff, including those at the reception, restaurant, bar and housekeeping, are frequently described as super friendly and courteous, ensuring a pleasant stay for guests. The service provided is often commended as excellent with the staff's attentiveness and willingness to assist being standout features.
Despite some isolated incidents of less satisfactory interactions, such as issues with the reception staff or inattentiveness in specific situations, the overall impression remains positive. The proactive and congenial approach of the personnel, coupled with the prompt resolution of any issues, leaves a lasting impression on guests. The hospitality of the staff at Ramada Encore by Wyndham Puebla is evidently a significant factor contributing to the hotel's reputation as a comfortable and welcoming destination in Puebla.
The reviews of the WiFi at Ramada Encore by Wyndham Puebla present a mixed bag, reflecting both praise and criticism. Many guests highlighted that the WiFi was good and even excellent with notable mentions of strong internet signals and good reception. Some found the WiFi to be extremely good, enhancing their overall stay experience. These positive reviews suggest that, for some guests, the hotel's internet service met expectations and provided a reliable connection.
However, a significant portion of feedback pointed to various issues with the WiFi. Several guests complained about the WiFi being slow, unstable or outright non-functional. Problems such as WiFi not reaching certain areas like the restaurant and guests being unable to connect despite having the correct password were mentioned. These negative experiences indicate inconsistencies in the quality of the internet service, which affected some guests' ability to stay connected during their visit.
In summary, while the WiFi at Ramada Encore by Wyndham Puebla works well for some visitors, providing excellent and good service, it appears unreliable and problematic for others, sometimes failing to meet guests' expectations entirely.
The gym at Ramada Encore by Wyndham Puebla offers a mix of amenities that are generally well-received by guests. Despite its small size, the gym is functional and modern with good quality equipment that looks quite promising. It also upholds high standards of cleanliness and hygiene, adding to the overall positive experience. Guests appreciate the provision of water and fruit, which adds a thoughtful touch to their workouts. However, there are some areas for improvement, such as the 24-hour availability mentioned by some guests that was not always guaranteed and the lack of certain equipment like dumbbells for biceps. Access to the gym requires a special card, which adds a layer of exclusivity and control. Although some guests noted that the gym was reserved for only two people at a time, this policy wasn't strictly followed. Overall, the gym fulfills its purpose effectively, offering a valuable resource for staying active during a stay at the hotel.
The pool at Ramada Encore by Wyndham Puebla garners mixed reviews from guests. On the positive side, the pool is indoor and heated, which many guests appreciate, noting that the temperature is often comfortable and ideal for relaxation. Families with children particularly enjoy it, as kids can have fun diving and playing around. The pool's warm water is highlighted as a significant advantage, making it pleasant for use even on colder days. Moreover, the pool area is described as nice with clear signaling for entry.
However, there are several criticisms. Many guests find the pool to be small and often overcrowded. Issues with maintenance are frequently mentioned with reports of the pool being dirty, cloudy and having a strong chlorine smell. The pool's cleanliness and water quality are inconsistent and at times it hasn't been open or available to guests, which has caused disappointment. Additionally, the pool's heating system has been unreliable, sometimes resulting in cold water. There are also comments about the pool area being less pleasant than expected with worn pool towels and a generally depressing atmosphere.
Overall, while the heated pool is a potential highlight of the stay for families and those seeking warm water, its small size, overcrowding, maintenance issues and occasional lack of availability detract from the experience.
The parking at Ramada Encore by Wyndham Puebla generally receives positive feedback from guests. Reviews highlight that the parking area is spacious, comfortable and well-maintained with ample spots available, including two for electric car charging. The parking lot is outdoors, paved and illuminated, providing a sense of security for guests. Many found the area to be safe and secure, contributing to a comfortable stay.
However, some guests noted a few drawbacks. The lot can be somewhat difficult to navigate with entry and exit posing challenges for some drivers. Additionally, there were mentions of a lack of surveillance and occasional security issues. Despite these concerns, the consensus remains that the parking is a significant convenience with free and easily accessible spaces. Overall, it appears that the parking facilities at the hotel largely meet guest expectations, offering a good balance between space, safety and convenience.
Ramada Encore by Wyndham Puebla has garnered positive attention for its family-friendly environment, making it a great option for those traveling with children. The hotel offers a playroom and a kids' entertainment area that guests have found excellent. Activities such as a pool table, foosball and a designated play area contribute to the overall family-oriented atmosphere. Multiple reviews emphasize that the children particularly enjoyed the pool, despite the need for reservations.
The staff at the hotel are noted for their readiness and friendly service, which adds to the comfort and enjoyment for family stays. Spacious rooms further enhance the experience, making it a satisfactory option for both business families and those on vacation. Proximity to a premium outlet and the availability of a free shuttle service are additional perks that have made family vacations memorable.
However, not all feedback was entirely positive with some guests noting disturbances from noisy parties and a lack of activities beyond the pool. Despite these drawbacks, the overall consensus highlights the hotel's suitability for families, emphasizing its focus on creating a welcoming and engaging environment for children and adults alike.
Ramada Encore by Wyndham Puebla is widely praised for its superb accommodation, making it an excellent four-star hotel choice. Guests consistently rate the hotel highly with modern and high-level facilities that deliver an impressive level of value. The hotel exudes a luxury feel while maintaining a practical and affordable four-star rating. The facilities and services at the hotel are consistently described as excellent with some reviews even suggesting that it surpasses typical four-star standards and deserves a higher rating.
Guests appreciate the quality and elegance of the facilities and many have noted that everything about their stay was wonderful. The hotel's professional service is highly recommended and it has been described as one of the most beautiful hotels, potentially warranting an even higher star rating. It offers great value, excellent service in all aspects and thoughtful touches such as welcome cocktails, making it a highly commendable choice for travelers.
Ramada Encore by Wyndham Puebla stands out primarily as a business-oriented hotel, making it an ideal choice for professionals traveling for work. Its practical and comfortable setup, combined with visually appealing designs, caters mainly to those on business trips. The rooms are well-equipped with good workspace and reliable Wi-Fi, which is especially useful for work-related tasks.
The hotel's location is excellent for work engagements, further complemented by facilities that exceed their value price, making it suitable for business tourism. Business services within the hotel are very functional and the business center is efficient. Additionally, the free shuttle service offers convenience for work commutes.
Visitors praise the hotel for being a great facility for work with a room desk specifically designed for working. The reception area and overall service are described as friendly, which adds to the comfortable stay for extended business engagements. While it might not be tailored for family vacations, it serves as a good resting place and offers an excellent meal plan suitable for business tourists. Overall, Ramada Encore by Wyndham Puebla provides a professional environment with reasonable prices, making it a preferred choice for business travel.
Ramada Encore by Wyndham Puebla is a commendable choice for travelers with disabilities. The hotel is praised for its accessibility features, including wheelchair-friendly facilities and bathrooms designed for disabled guests. Its accessible location and comprehensive reservations system make it convenient for all visitors. Guests appreciated the availability of elevators and found the overall infrastructure to be accommodating. However, the hotel could improve its accessibility checking system. Cleanliness and safety are paramount with strict face mask policies in place for all guests, ensuring a secure environment.
The heated pool at Ramada Encore by Wyndham Puebla has garnered positive attention from guests, who appreciate the warm water. Several remarks highlight the heated pool as a notable feature, enhancing their overall experience. While some guests noted the pool's smaller size, its warmth remains a consistent and favorable point, contributing to a pleasant and relaxing stay.
Guests at the Ramada Encore by Wyndham Puebla have shared their experiences regarding the hotel's indoor pool. The pool is appreciated for being heated with many noting that the water temperature is ideal and contributes to a relaxing experience. The heated pool has been described as amazing, making for a great indoor experience overall. The pool is clearly visible from the restaurant, allowing diners to enjoy the view. However, several reviewers have mentioned that the pool is quite small. The hotel offers a reservation system that ensures families can enjoy the pool without overcrowding, adding to the convenience and enjoyment of their stay. The free shuttle service provided by the hotel is an additional amenity that guests find beneficial.
Ramada Encore by Wyndham Puebla emerges as a highly recommended choice for honeymooners, thanks to its thoughtful amenities and welcoming ambiance. This hotel is acclaimed for being a honeymoon-venue based establishment, creating an ideal setting for newlyweds. Guests frequently highlight the honeymoon-friendly atmosphere, which significantly enhances the romantic experience.
One of the charming touches includes rose petals on the bed, adding a special, intimate feel to the stay. While some guests noted the absence of this arrangement, the overall experience remains overwhelmingly positive. The welcome cocktail is another appreciated feature that makes honeymooners feel cherished upon arrival.
The place is described as fantastic and perfectly suited for honeymooners, exuding great honeymoon vibes. It comes highly recommended for couples looking to celebrate their new beginnings with many suggesting scheduling a honeymoon experience here to fully enjoy all that it offers.
Ramada Encore by Wyndham Puebla has garnered high praise as a luxury hotel, offering excellent value for money. The location is advantageous and the hotel exudes a modern and upscale ambiance. Guests repeatedly mention the luxurious feel throughout the premises, highlighted by amenities such as the spa bath. The beautifully decorated interiors, featuring historical references to Puebla, contribute to its sophisticated charm. This hotel seems to consistently provide a high-end experience that combines contemporary design with a sense of local heritage.
Ramada Encore by Wyndham Puebla offers an ideal romantic destination, perfect for couples seeking a peaceful and comfortable getaway. Guests appreciated the hotel's overall romantic ambiance and lovely spaces that foster a serene environment, making it a great choice for a romantic staycation. The hotel’s atmosphere exudes romantic vibes, creating a perfect setting for couples to enjoy their time together. Whether planning an early swim at the pool or simply relaxing in the comfortable and clean surroundings, the Ramada Encore provides a good environment for a memorable and romantic stay.
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Location
However, several guests point out that the location is somewhat remote, far from Puebla's city center, which can be an inconvenience for those looking to explore downtown. The access to the hotel can be challenging with some stating that GPS directions can be misleading, leading to confusion and difficulty in navigating to the property. Despite these drawbacks, the hotel's clean, comfortable and modern facilities, coupled with excellent service, often balance out the less favorable aspects of its location. The proximity to the outlet mall and tourist spots like Val'Quirico and Cholula remains a significant advantage for many guests.
Breakfast
In addition to the culinary praise, the inclusion of complimentary drinks upon arrival and exceptional staff service enhances the overall experience. Noteworthy features include a wide variety of dishes, the great flavor of the food and some unique elements like live music on Fridays. Despite occasional issues like crowded conditions and minor delays in food replenishment, the consensus remains that the breakfast is a highlight of the stay.
However, there are a few criticisms mentioned. Some guests reported inconsistencies, such as food not being ready on time, limited options on occasion and a need for better organization during busy periods. A handful of guests also found certain food items lacking in flavor or variety and noted that improvements could be made in areas like juice quality and extending breakfast hours.
Overall, the breakfast at Ramada Encore by Wyndham Puebla is seen as a positive aspect of the guest experience with most attendees enjoying a delicious, varied and well-served buffet.
Dinner
Despite these drawbacks, the general sentiment for the dinner buffet is notably positive with several guests highlighting delightful dining experiences. The restaurant's atmosphere is appreciated, although some suggest that it could benefit from a larger space and more staff, especially during dinner hours.
While some incidents, like well-done steaks being served instead of medium-rare and pricey food, detract from the overall dining experience, other guests find the food delicious and the provided complimentary drinks a nice touch. The restaurant's service on Sundays and available dining options are also noted areas for improvement. Overall, while there are areas needing attention, the dinner buffet at Ramada Encore by Wyndham Puebla appears to offer satisfying culinary moments for many of its guests.
Rooms
While the rooms generally deliver in terms of aesthetics and comfort, there are a few points of potential improvement noted by guests. Some rooms suffer from external noise, particularly those near stairway exits or facing the road. A handful of visitors mentioned missing amenities such as minibars, YouTube on the TV or lack of coffee-making facilities. There were occasional references to rooms being cold or not having hot water and, in some instances, inconveniences like malfunctioning bathtubs or inadequate cleaning were noted.
Despite these issues, the overall sentiment towards the rooms is positive with the majority of guests appreciating the cleanliness, spaciousness and comfort they provide, making it an excellent option for travelers near Valquiriko or those seeking a restful stay.
Beds
However, there are a few contrasting opinions. Some individuals found the beds too soft, narrow or noisy with specific mentions of uncomfortable sofa beds and occasional issues with the mattresses making noise due to plastic covers. Despite these isolated concerns, the overall consensus points to a very comfortable and restful experience, largely attributing this to the excellent quality of the beds and pillows provided.
Cleanliness
Additionally, guests describe the hotel as super clean, very orderly and ideal for short stays. Despite a few mentions of areas for improvement in service and specific cleaning tasks, the overall sentiment points to an exceptionally clean environment, making it a comfortable and fresh place to stay. The hotel's blend of modern amenities and the staff's diligent housekeeping efforts contribute to an overall superior and pleasant experience.
Staff
Despite some isolated incidents of less satisfactory interactions, such as issues with the reception staff or inattentiveness in specific situations, the overall impression remains positive. The proactive and congenial approach of the personnel, coupled with the prompt resolution of any issues, leaves a lasting impression on guests. The hospitality of the staff at Ramada Encore by Wyndham Puebla is evidently a significant factor contributing to the hotel's reputation as a comfortable and welcoming destination in Puebla.
Wi-Fi
However, a significant portion of feedback pointed to various issues with the WiFi. Several guests complained about the WiFi being slow, unstable or outright non-functional. Problems such as WiFi not reaching certain areas like the restaurant and guests being unable to connect despite having the correct password were mentioned. These negative experiences indicate inconsistencies in the quality of the internet service, which affected some guests' ability to stay connected during their visit.
In summary, while the WiFi at Ramada Encore by Wyndham Puebla works well for some visitors, providing excellent and good service, it appears unreliable and problematic for others, sometimes failing to meet guests' expectations entirely.
Gym
Pool
However, there are several criticisms. Many guests find the pool to be small and often overcrowded. Issues with maintenance are frequently mentioned with reports of the pool being dirty, cloudy and having a strong chlorine smell. The pool's cleanliness and water quality are inconsistent and at times it hasn't been open or available to guests, which has caused disappointment. Additionally, the pool's heating system has been unreliable, sometimes resulting in cold water. There are also comments about the pool area being less pleasant than expected with worn pool towels and a generally depressing atmosphere.
Overall, while the heated pool is a potential highlight of the stay for families and those seeking warm water, its small size, overcrowding, maintenance issues and occasional lack of availability detract from the experience.
Parking
However, some guests noted a few drawbacks. The lot can be somewhat difficult to navigate with entry and exit posing challenges for some drivers. Additionally, there were mentions of a lack of surveillance and occasional security issues. Despite these concerns, the consensus remains that the parking is a significant convenience with free and easily accessible spaces. Overall, it appears that the parking facilities at the hotel largely meet guest expectations, offering a good balance between space, safety and convenience.
Family
The staff at the hotel are noted for their readiness and friendly service, which adds to the comfort and enjoyment for family stays. Spacious rooms further enhance the experience, making it a satisfactory option for both business families and those on vacation. Proximity to a premium outlet and the availability of a free shuttle service are additional perks that have made family vacations memorable.
However, not all feedback was entirely positive with some guests noting disturbances from noisy parties and a lack of activities beyond the pool. Despite these drawbacks, the overall consensus highlights the hotel's suitability for families, emphasizing its focus on creating a welcoming and engaging environment for children and adults alike.
4 Star
Guests appreciate the quality and elegance of the facilities and many have noted that everything about their stay was wonderful. The hotel's professional service is highly recommended and it has been described as one of the most beautiful hotels, potentially warranting an even higher star rating. It offers great value, excellent service in all aspects and thoughtful touches such as welcome cocktails, making it a highly commendable choice for travelers.
Business
The hotel's location is excellent for work engagements, further complemented by facilities that exceed their value price, making it suitable for business tourism. Business services within the hotel are very functional and the business center is efficient. Additionally, the free shuttle service offers convenience for work commutes.
Visitors praise the hotel for being a great facility for work with a room desk specifically designed for working. The reception area and overall service are described as friendly, which adds to the comfortable stay for extended business engagements. While it might not be tailored for family vacations, it serves as a good resting place and offers an excellent meal plan suitable for business tourists. Overall, Ramada Encore by Wyndham Puebla provides a professional environment with reasonable prices, making it a preferred choice for business travel.
Accessible
Heated Pool
Indoor Pool
Honeymoon
One of the charming touches includes rose petals on the bed, adding a special, intimate feel to the stay. While some guests noted the absence of this arrangement, the overall experience remains overwhelmingly positive. The welcome cocktail is another appreciated feature that makes honeymooners feel cherished upon arrival.
The place is described as fantastic and perfectly suited for honeymooners, exuding great honeymoon vibes. It comes highly recommended for couples looking to celebrate their new beginnings with many suggesting scheduling a honeymoon experience here to fully enjoy all that it offers.
Luxury
Romantic
Yes, Ramada Encore by Wyndham Puebla has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Ramada Encore by Wyndham Puebla.
No, Ramada Encore by Wyndham Puebla doesn't allow dogs.
Yes, parking facilities are available at Ramada Encore by Wyndham Puebla.
Yes, Ramada Encore by Wyndham Puebla has a gym.
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