Puebla19.11157600,
-98.24944500,
Lateral Sur Autopista Mexico Puebla Km 117(Show on Map)
8.9
Excellent
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1 room2 guests1 room, 2 guests
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Summary of reviewsCity Express by Marriott Puebla FINSA is highly regarded for its strategic location, especially appealing to business travelers visiting the nearby Volkswagen plant or attending events in the industrial sector of Puebla. Its proximity to major highways facilitates convenient access to tourist attractions and efficient travel around the Puebla area. While the industrial surroundings may not be ideal for leisurely exploration on foot, the hotel's location provides practical benefits for those with specific travel agendas.
Guests generally have positive feedback about the breakfast, finding it delicious, clean, and satisfying. The buffet is appreciated for its adequacy and convenience, with flexible dining hours adding to its appeal. While some guests wish for more variety, the commendable service and efforts from the staff enhance the breakfast experience.
The rooms at City Express by Marriott Puebla FINSA are often noted for their cleanliness and spaciousness, meeting guests’ expectations for comfort. Despite occasional feedback about musty smells and minor maintenance issues such as leaking showers and road noise, the hotel offers a viable option for business trips and short stays. The hotel staff is frequently praised for their attentiveness and friendliness, contributing positively to the guest experience.
Cleanliness is another strong point of the hotel, with many guests highlighting the high standards maintained throughout their stay. While there are isolated reports of cleanliness lapses, most guests appreciate the hotel’s organized and neat appearance. The staff's courteousness and professional demeanor further enhance the overall sense of a well-managed establishment.
Overall, City Express by Marriott Puebla FINSA provides a comfortable and practical stay with excellent service and a strategic location. Improvements in bedding and minor maintenance could elevate the guest experience even further, but the hotel’s current offerings effectively meet the needs of most visitors. Show more
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Categories
Hotel Taking Steps Towards Sustainability
As part of the Marriott brand's sustainability efforts, this hotel implements recycling and uses LED light bulbs. It has comprehensive food waste and recycling policies, uses biodegradable coffee stirrers, and offers electric vehicle charging stations.
Business Hotel
As a City Express by Marriott hotel, it likely offers essential business amenities. While specific details are not available in the provided data, these hotels typically provide business centers and meeting facilities.
Hotel with Parking
Offers free private parking on site with no reservation needed, and also features electric vehicle charging stations for added convenience.
EV charging stations
Accessible Hotel
As a Marriott brand, City Express hotels are known for providing accessible guest rooms and common areas, typically featuring wider doorways, grab bars in bathrooms, and accessible routes throughout the property.
Hotel with EV Charging Stations
This hotel features electric vehicle charging stations available for guests. It also offers free self-parking and free buffet breakfast, providing practical amenities for EV drivers.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Gym
4-Star Hotel
Room Types
Queen RoomThe double room features air conditioning, as well as a private bathroom boasting a hairdryer. The unit has 1 bed.
Double Room with Two Double BedsThe double room offers air conditioning, as well as a private bathroom boasting a hairdryer. This double room features a flat-screen TV. The unit has 2 beds.
Queen Suite with Sofa BedThe suite's kitchenette, which features a tea and coffee maker, is available for cooking and storing food. The suite offers air conditioning and a minibar, as well as a private bathroom featuring a hairdryer.
Guest Reviews
8.9
Excellent
Location
City Express by Marriott Puebla FINSA enjoys an advantageous location, particularly for travelers with specific needs such as visiting the nearby Volkswagen plant or attending events in the area. The hotel's strategic positioning near the industrial sector of Puebla offers convenience, especially for those in town for business or factory visits. Many guests highlight its proximity to major highways, allowing for swift access to various tourist attractions without experiencing lengthy travel times. This ease of movement is appreciated by visitors who prefer to explore the wider Puebla area without spending excessive time commuting.
While some reviews suggest that the industrial surroundings might deter leisurely walks, the hotel's location does provide a gateway to reach different points of interest efficiently, provided guests have access to a car. The hotel's location is also praised for enabling quick trips to and from the city center, although it might not be ideal for those looking to immerse themselves in Puebla's central urban experiences.
Despite contrasting opinions regarding the aesthetic appeal of the locale, City Express offers a comfortable stay with attentive service, cleanliness, and well-connected transport options. The surrounding area may not exude charm, but the practicality it provides is undeniable for those whose itinerary revolves around industrial visits and events.
Breakfast
The breakfast experience at City Express by Marriott Puebla FINSA receives diverse feedback from guests, with overall positive sentiments. Many guests find the breakfast to be delicious and tasty, with a handful appreciating the cleanliness and comfort that accompanies it. The buffet is frequently mentioned as adequate, super good, and quite complete, with some guests pleasantly surprised by the offering. Additionally, the flexibility of breakfast hours is a noted convenience, allowing guests to enjoy their meal without rushing.
However, there are some critiques regarding the variety and flavor of the breakfast, with a few guests finding it basic or lacking in options. Suggestions for improvement include extending breakfast hours on Sundays to accommodate vacationers' late morning routines. Despite some mixed reviews, the breakfast service is often saved by the commendable service and efforts from the staff, making the overall experience satisfying for most visitors.
Rooms
The guest reviews for City Express by Marriott Puebla FINSA highlight a mix of positive and critical feedback regarding the hotel's rooms. A consistent theme that emerges is the cleanliness of the rooms, with many guests praising them as very clean and comfortable, meeting their expectations for a satisfying stay. Several reviews also point out that the rooms are of good size, providing ample space for guests to relax.
However, there are areas where the hotel could improve. Some guests have noted issues with a musty smell in the rooms and inadequate ventilation, which affect the overall ambiance. Occasional maintenance issues, such as a leaking shower and noise from nearby roads, have also been mentioned. Additionally, there are remarks about the comfort of the bedding, with some finding the pillows too hard for a restful sleep.
Despite these challenges, for business trips and short stays, the hotel is generally considered a viable option, offering cleanliness and comfort as its prime attributes. The hotel staff's service has been positively noted by guests, which contributes to the overall experience.
Beds
City Express by Marriott Puebla FINSA receives mixed feedback regarding its beds. While many guests appreciate the comfort of the beds, describing them as comfortable and pleasant, some find the mattresses lacking in comfort. The rooms are often praised for their comfort and spaciousness, contributing positively to the overall guest experience. However, there are concerns about the quality of the pillows, which some guests find uncomfortable and worn out. Additionally, the cleanliness of the rooms gets positive remarks, but there are occasional issues with housekeeping, such as leftover trash. Overall, the hotel provides a comfortable stay, although improvements in bedding and maintenance could enhance guest satisfaction.
Cleanliness
City Express by Marriott Puebla FINSA has garnered mixed reviews regarding its cleanliness, with many guests praising the hotel for its high standards. Numerous reviews highlight the hotel's cleanliness, describing the facilities as very clean and organized, with sparkling clean rooms and a generally neat appearance. Guests appreciate the comfort of the clean beds and find the environment both convenient and orderly. The hotel is lauded for its excellent cleaning services and the good quality of its breakfast, with an affordable price making it an appealing option.
However, there are some negative remarks concerning specific instances of cleanliness. A few guests reported residual trash in their rooms, unpleasant smells, and isolated issues such as broken shower curtains and unpleasant odors from the bathrooms. These sporadic lapses resulted in a few guests finding hair on bedding or a generally unclean room. Despite these critiques, the overall impression is of a clean hotel with courteous staff and good facilities, although improvements can be made to ensure consistent cleanliness throughout.
Staff
Nestled in the vibrant city of Puebla, City Express by Marriott Puebla FINSA leaves a lasting impression with its exceptional staff. Guests frequently praise the team for their attentiveness and friendly demeanor, making their stays particularly enjoyable. The hotel's service stands out for its excellence, with many reviews highlighting the staff's remarkable kindness and helpfulness. The front desk also receives commendations for providing top-notch attention, enhancing guests' overall experience.
Visitors appreciate the clean, modern rooms, which, coupled with the hotel’s strategic location and affordable pricing, contribute to the comfort and convenience of their stay. The staff's accessibility and professionalism ensure a welcoming atmosphere, fostering a sense of security and ease for all guests. While the occasional criticism of the reception staff exists, the prevailing sentiment underscores the high quality of service and dedication from the team, making City Express by Marriott Puebla FINSA a standout choice in the area.
No, City Express by Marriott Puebla FINSA doesn't have any pool.
No, a spa isn't available at City Express by Marriott Puebla FINSA.
No, City Express by Marriott Puebla FINSA doesn't allow dogs.
Yes, parking facilities are available at City Express by Marriott Puebla FINSA.
Yes, City Express by Marriott Puebla FINSA has a gym.