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Summary of reviewsGuestHouse University by LR - self-check in stands out primarily for its strategic location and valuable amenities, making it suitable for both academic and leisure visitors. Located near the University of Lugano (USI) and just minutes from the city center, this guesthouse is highly accessible with public transportation options like bus stops right in front and it offers easy access to popular city attractions, including the Lugano Football Stadium, the ice rink and the Congress Center. The nearby variety of restaurants, shops and supermarkets enrich the surrounding area, making it an ideal base for short stays and those traveling by Flixbus.
The rooms at GuestHouse University by LR are generally praised for being clean, cozy and functional. They come equipped with basic yet essential amenities with many guests appreciating the well-equipped kitchenette. Large windows, ample natural light and soft linens contribute to a comfortable environment, despite some occasional reports of rooms being too hot due to lack of air conditioning and noise from the nearby restaurants and busy streets.
Cleanliness receives mixed reviews with many guests complimenting the clean and tidy rooms, particularly the bathrooms and functional facilities like mini kitchens. However, some negative remarks highlight instances of unclean conditions, including dirty floors and kitchen utensils.
The staff receives high praise for their responsive and helpful nature, despite the absence of physical staff on-site. Communication is lauded for its clarity and effectiveness with remote support available via video chat and prompt responses to guest inquiries. The self-check-in process is generally described as smooth and straightforward.
The free Wi-Fi service is mostly well-regarded with praise for its high speed and excellent performance, although a few guests experienced connectivity issues. Parking can be somewhat challenging, especially for car users navigating the blue zone restrictions, though e-bike users will find convenient charging and parking options.
While the beds receive mixed feedback with some guests finding them comfortable and clean, others note issues with size, firmness and occasional cleanliness problems. The guesthouse combines modern aesthetics with practicality, offering luxury touches like sleek apartment designs and stylish dining options. However, noise levels and minimalist furniture might not appeal to those seeking a highly comfortable and quiet retreat.
In summary, GuestHouse University by LR - self check in offers a convenient, clean and modern accommodation option in Lugano with excellent staff support and a prime location. Improvements in bedding quality, room maintenance and consistent cleanliness could enhance the overall guest experience.
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