GuestHouse University by LR - self check in
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Summary of reviewsGuestHouse University by LR - self-check in stands out primarily for its strategic location and valuable amenities, making it suitable for both academic and leisure visitors. Located near the University of Lugano (USI) and just minutes from the city center, this guesthouse is highly accessible with public transportation options like bus stops right in front and it offers easy access to popular city attractions, including the Lugano Football Stadium, the ice rink and the Congress Center. The nearby variety of restaurants, shops and supermarkets enrich the surrounding area, making it an ideal base for short stays and those traveling by Flixbus.
The rooms at GuestHouse University by LR are generally praised for being clean, cozy and functional. They come equipped with basic yet essential amenities with many guests appreciating the well-equipped kitchenette. Large windows, ample natural light and soft linens contribute to a comfortable environment, despite some occasional reports of rooms being too hot due to lack of air conditioning and noise from the nearby restaurants and busy streets.
Cleanliness receives mixed reviews with many guests complimenting the clean and tidy rooms, particularly the bathrooms and functional facilities like mini kitchens. However, some negative remarks highlight instances of unclean conditions, including dirty floors and kitchen utensils.
The staff receives high praise for their responsive and helpful nature, despite the absence of physical staff on-site. Communication is lauded for its clarity and effectiveness with remote support available via video chat and prompt responses to guest inquiries. The self-check-in process is generally described as smooth and straightforward.
The free Wi-Fi service is mostly well-regarded with praise for its high speed and excellent performance, although a few guests experienced connectivity issues. Parking can be somewhat challenging, especially for car users navigating the blue zone restrictions, though e-bike users will find convenient charging and parking options.
While the beds receive mixed feedback with some guests finding them comfortable and clean, others note issues with size, firmness and occasional cleanliness problems. The guesthouse combines modern aesthetics with practicality, offering luxury touches like sleek apartment designs and stylish dining options. However, noise levels and minimalist furniture might not appeal to those seeking a highly comfortable and quiet retreat.
In summary, GuestHouse University by LR - self check in offers a convenient, clean and modern accommodation option in Lugano with excellent staff support and a prime location. Improvements in bedding quality, room maintenance and consistent cleanliness could enhance the overall guest experience.
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The rooms at GuestHouse University by LR are generally praised for being clean, cozy and functional. They come equipped with basic yet essential amenities with many guests appreciating the well-equipped kitchenette. Large windows, ample natural light and soft linens contribute to a comfortable environment, despite some occasional reports of rooms being too hot due to lack of air conditioning and noise from the nearby restaurants and busy streets.
Cleanliness receives mixed reviews with many guests complimenting the clean and tidy rooms, particularly the bathrooms and functional facilities like mini kitchens. However, some negative remarks highlight instances of unclean conditions, including dirty floors and kitchen utensils.
The staff receives high praise for their responsive and helpful nature, despite the absence of physical staff on-site. Communication is lauded for its clarity and effectiveness with remote support available via video chat and prompt responses to guest inquiries. The self-check-in process is generally described as smooth and straightforward.
The free Wi-Fi service is mostly well-regarded with praise for its high speed and excellent performance, although a few guests experienced connectivity issues. Parking can be somewhat challenging, especially for car users navigating the blue zone restrictions, though e-bike users will find convenient charging and parking options.
While the beds receive mixed feedback with some guests finding them comfortable and clean, others note issues with size, firmness and occasional cleanliness problems. The guesthouse combines modern aesthetics with practicality, offering luxury touches like sleek apartment designs and stylish dining options. However, noise levels and minimalist furniture might not appeal to those seeking a highly comfortable and quiet retreat.
In summary, GuestHouse University by LR - self check in offers a convenient, clean and modern accommodation option in Lugano with excellent staff support and a prime location. Improvements in bedding quality, room maintenance and consistent cleanliness could enhance the overall guest experience.
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About GuestHouse University by LR - self check in
License: 4403
Guest Reviews
Location
The surrounding area is bustling with amenities, from a variety of restaurants and take-away pizzerias right beneath the accommodation to nearby shops and a supermarket. This central location allows guests to easily explore the scenic lakeside and the cultural heart of Lugano. Despite being near a busy street, the accessibility to the lake and a beautiful park adds to the charm, making it a practical choice for short stays and those traveling by Flixbus.
Overall, the location earns high marks for its strategic positioning, making it a convenient and central hub for anyone looking to explore Lugano on foot.
Rooms
The accommodations vary in size, but even the smaller spaces are designed to be practical and comfortable. Large windows, a wooden ceiling and ample natural light contribute to the cozy ambiance in some rooms. The soft and pure white towels and linens also received positive mentions from guests.
However, there are some drawbacks. Several reviews noted the rooms can be hot with no air conditioning or fans, potentially making the stay uncomfortable during warmer months. Noise is another issue—the rooms located above take-away restaurants and near busy streets can be quite loud and there have been mentions of unpleasant smells and a lived-in feeling in some rooms.
Location-wise, the property is a mere 10 minutes' walk from Lugano's city center and train station, offering convenience for travelers. Guests appreciated the modernity and simplicity of the accommodations, noting the hassle-free check-in and check-out processes. Despite a few reports of cleanliness issues and basic furnishing, the overall value for the cost, particularly in such a central location, remains a significant draw for budget-conscious visitors.
Beds
However, several guests pointed out issues that could not be overlooked. A number of reviews mentioned that the beds were too small and sometimes too hard or too soft for comfort. Some beds had old, squeaky springs and instances of the bed being noisy were frequently noted. There were also comments about beds being uncomfortably wobbly and not suitable for two adults.
Furthermore, a significant number of guests found the mattresses and pillows unsatisfactory, describing them as weak and uncomfortable. Cleanliness issues, such as dirty floors and even bed bug sightings, were mentioned, adding to the discomfort for some.
Overall, while some guests enjoyed a restful sleep, others found the beds lacking in comfort and size, indicating the need for improvements in the bedding quality and room maintenance at GuestHouse University by LR.
Cleanliness
On the downside, there are significant reports of unclean conditions. Some rooms have issues with dust accumulation, dirty floors and unclean kitchenettes. Public areas are sometimes dusty and there are mentions of unpleasant odors. Specific complaints include unwashed utensils, dirty walls and windows and even ants in multiple areas. Hygiene issues in bathrooms, clogged drains and general lack of cleanliness are recurring concerns. Moreover, some guests note that certain rooms have smelly or dusty conditions upon arrival, detracting from the otherwise functional accommodations.
Although the hotel provides clean and comfortable stays for many, attention to consistent and thorough cleaning practices could improve the overall guest experience.
Staff
However, the absence of physical staff presence on site and the reliance on remote communication sometimes lead to issues. Some guests reported difficulty reaching staff, complicated self-check-in procedures and occasional problems with receiving access codes. Despite these challenges, the overall communication is praised as clear and effective with video chat support available when needed.
Guests also appreciate the staff's competence and promptness in meeting their needs, noting positive interactions with a friendly manager who is quick to respond and assist. The self-check-in and check-out process generally is described as smooth and straightforward, contributing to a pleasant overall experience.
In summary, despite some setbacks related to the self-check-in system and the absence of on-site staff, the GuestHouse University by LR manages to provide excellent remote support and communication, ensuring guests feel well taken care of during their stay.
Wi-Fi
Parking
On the upside, free parking is available on Sundays in the nearby streets. Nonetheless, guests should be aware that parking is generally not free and often comes with additional charges. Some had to resort to a parking garage costing around 30 Swiss francs and several guests mentioned there is no designated customer parking. This has led to some frustration, especially among those who initially believed there was straightforward parking availability. Therefore, while the guesthouse is well-equipped for bike users, car drivers may find the parking situation less accommodating.
Luxury
No, GuestHouse University by LR - self check in doesn't have any pool.
No, a spa isn't available at GuestHouse University by LR - self check in.
No, GuestHouse University by LR - self check in doesn't allow dogs.
Yes, parking facilities are available at GuestHouse University by LR - self check in.
Yes, GuestHouse University by LR - self check in has a gym.
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