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Summary of reviewsExe Pozuelo receives positive feedback across various categories, ensuring a well-rounded stay for its guests. Despite not being centrally located in Madrid, the hotel offers a serene and well-connected environment, ideal for business travelers and those seeking tranquility. Easy access to public transport, light rail stations and nearby business areas such as the Tele Madrid studios and Kinépolis makes commuting convenient. Free parking and highway access further add to its appeal for those driving.
One of the standout features of Exe Pozuelo is its breakfast, praised for its variety and quality. The extensive buffet, replete with hot and cold options, breads, pastries, fruits and excellent coffee, is well-regarded. The comfortable and clean dining area, coupled with efficient and friendly staff, ensures a pleasant start to the day, although there are limited dining options beyond breakfast. Guests often need to explore nearby areas for dinner with a recommended Thai restaurant adjacent to the hotel as a convenient choice.
Rooms at Exe Pozuelo are spacious and highly comfortable, equipped with essential amenities and clean facilities that align with four-star standards. The air-conditioned rooms and comfortable beds guarantee restful sleep, a highlight for many guests. However, some rooms are noted as dated and could benefit from better soundproofing and the elimination of tobacco odors.
Cleanliness is another strong point of Exe Pozuelo, consistently praised across reviews. Both the rooms and common areas are maintained to high standards, enhanced by the professionalism of the cleaning staff. The hotel’s calm atmosphere is ideal for rest, making it a pleasant retreat for guests.
The staff at Exe Pozuelo are a remarkable asset, known for their warmth, professionalism and attentiveness. Guests frequently commend the team for ensuring a pleasant and hassle-free stay, especially the reception staff who manage guests’ needs efficiently.
Families find Exe Pozuelo accommodating with spacious rooms and family-friendly services. Despite the absence of some amenities like bars or multiple dining options, the hotel compensates with convenient features such as cribs, toiletry bags for babies and proximity to play areas and theme parks. The hotel is also noted for being pet-friendly, providing thoughtful amenities for dogs and welcoming them warmly.
In summary, Exe Pozuelo offers a balanced mix of comfort, cleanliness and convenience with standout breakfast service and exceptional staff. While some facilities could use updates and the location may seem remote, it remains a commendable choice for business travelers, families and pet owners seeking a quiet and pleasant stay on Madrid’s outskirts. Show more
Read review summaries for all categories
Categories
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Accessible Hotel
3-Star Hotel
Room Types
Standard Double or Twin RoomThis air-conditioned room type features a double bed or twin beds and is exterior facing. It includes a minibar, desk and safety box. The bathroom comes with a shower with rainfall effect, hairdryer and toiletries. It also comes with free WiFi and satellite TV.
Family Double RoomOffering free toiletries, this family room includes a private bathroom with a hairdryer. The family room offers air conditioning, soundproof walls, a minibar, a wardrobe, as well as a flat-screen TV with cable channels.
Deluxe Double Room with Extra BedFeaturing free toiletries, this double room includes a private bathroom with a hairdryer. The double room features air conditioning, soundproof walls, a minibar, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Location
Exe Pozuelo offers a serene and well-connected location for guests. Situated just a short walk from Metro Ligero and with easy access to public transportation, travelers can reach the center of Madrid in about 35-40 minutes. The hotel's proximity to light rail stations, such as Ciudad de la Imagen and Colonia Jardín, makes commuting to the city efficient without the need for additional fares.
Although not in the heart of Madrid, the hotel's location is perfect for those visiting nearby business areas or the Quirón hospital and it serves well for work-related stays, especially being close to the Tele Madrid studios and Kinépolis. Free parking in the vicinity and comfortable highway access add to the convenience for those traveling by car.
Guests appreciate the peaceful surroundings, ideal for a tranquil stay, especially at night and on weekends. There are several amenities close by, including a supermarket, cinema center with restaurants and shopping centers, although some may find dining options a bit sparse locally.
While the location may seem a bit remote and distant from tourist attractions, it provides a good balance of accessibility and tranquility, making it a reasonable choice for specific needs or a quiet getaway.
Breakfast
Breakfast at Exe Pozuelo is consistently praised for its variety and quality, making it a standout feature of the hotel. Guests highlight the extensive selection available in the breakfast buffet, which includes a range of breads, pastries, cold cuts, fresh fruits, yogurts, cereals, teas, infusions, juices and different types of milk. The breakfast also features hot options and many visitors find it to be both delicious and abundant.
Many guests describe the breakfast as very complete with some calling it one of the best buffets they have experienced. The excellent presentation and quality of the food are frequent points of praise with particular mentions of the coffee being exceptional. Though some reviewers note a lack of daily variety and find the breakfast price a bit high, the overall sentiment remains overwhelmingly positive.
The dining experience is further complemented by the cleanliness of the restaurant and the efficiency and kindness of the staff managing the breakfast area. Despite a few minor criticisms, such as the pastries not being freshly made or the high cost, the breakfast at Exe Pozuelo generally receives high marks for being a delicious and fulfilling start to the day.
Dinner
Exe Pozuelo offers a unique experience, but diners should note the lack of an on-site restaurant for evening meals. This means guests often need to travel to nearby areas for dinner with limited nearby dining options available. While there is no cafeteria, bar or restaurant service beyond breakfast within the hotel, the Thai restaurant adjacent to the hotel has received high praise, providing a convenient and enjoyable dining option. For those willing to drive, a Carrefour and other restaurants can be found within a short distance, offering additional choices. However, the absence of dining facilities might be inconvenient for late arrivals, as no dining room or food services are available post-breakfast.
Rooms
Exe Pozuelo impresses with its spaciousness and comfort, offering rooms that are consistently praised for their size and cleanliness. Guests often find them large enough to comfortably accommodate their luggage and several comments highlight the presence of ample, comfortable bedding that ensures a good night’s sleep. While the rooms are described as basic, they are functional and equipped with all necessary amenities, including small fridges and practical showers.
The air conditioning is a notable plus, particularly on higher floors where the view of Madrid adds a pleasant touch. The hotel further provides the convenience of large free parking and easy highway access.
However, some aspects need attention. Several guests commented on the rooms’ outdated appearance and others mentioned an unwelcome smell of tobacco. The soundproofing could also be improved. Despite these drawbacks, the overall sentiment leans positive, pointing to a decent price-quality ratio, especially for those prioritizing comfort and spaciousness.
Beds
Visitors to Exe Pozuelo frequently praise the comfort and quality of the beds, making them a highlight of the stay. Many guests found the beds to be very comfortable with extra-large sizes adding an extra layer of luxury. The pillows also received commendations, contributing to an overall restful experience. Various reviews consistently mentioned firm and supportive mattresses which resulted in a good night’s sleep for most.
Cleanliness is another key point with guests noting that both the rooms and beds meet high standards. The large, comfortable beds combined with clean, well-maintained rooms foster a welcoming environment. The hotel also gets a nod for being pet-friendly, allowing guests with quiet dogs to enjoy the surrounding grounds.
A few mentions of smaller or firmer beds and occasional discomfort were noted, but these seem to be exceptions rather than the rule. Overall, the bedding at Exe Pozuelo enhances the guest experience, encouraging restful and relaxing stays.
Cleanliness
Exe Pozuelo is known for its exceptional cleanliness, which has been a standout feature for many guests. The rooms are consistently described as very clean, spacious and comfortable, contributing to an overall pleasant stay. The bathrooms also receive praise for their cleanliness and size, often compared to the standards of a four-star hotel.
Guests often highlight the tranquility and calm atmosphere of the hotel, which makes it an ideal place for rest. The common areas, including hallways and the canteen, are also well-maintained and clean, reinforcing the hotel's emphasis on hygiene.
The hotel's cleaning staff is frequently commended for their professionalism and attentiveness, enhancing the overall experience for visitors. In addition, the staff's helpfulness and friendly nature contribute positively to guest satisfaction.
While most reviews focus on the cleanliness and comfort, there are occasional mentions of minor issues such as an old and dirty entrance carpet, mold in the shower and a few instances of dirty items like quilts and towels. Despite these isolated concerns, the general consensus remains highly positive regarding the hotel's upkeep.
Exe Pozuelo offers good value for money with consistent and reliable cleanliness, friendly staff and a cozy atmosphere on the outskirts of Madrid, making it a commendable choice for travelers.
Staff
Exe Pozuelo stands out for its remarkable staff, consistently praised for their warmth, professionalism and willingness to assist. Guests frequently highlight the very friendly and helpful nature of the team, ensuring a pleasant stay. The reception staff, in particular, receive high marks for their kindness, attentiveness and quick resolution of issues. From courteous housekeeping to available and responsive personnel, the human quality of the staff at every level is evident. Cleanliness and comfort also complement the excellent service provided, making guests feel well cared for throughout their stay. Overall, Exe Pozuelo's team is described as super friendly, exceptionally professional and always ready to go the extra mile.
Wi-Fi
Opinions on the Wi-Fi at Exe Pozuelo are mixed. While it is available for free in public areas, some guests found its reliability and speed lacking, particularly in the rooms. The basic service suffices for simple tasks like email and browsing, though a premium Wi-Fi option is recommended for a better experience. Overall, the hotel's Wi-Fi could benefit from improvements to meet guest expectations consistently.
Family
Exe Pozuelo emerges as an excellent choice for families seeking a comfortable and peaceful stay. The spacious family rooms are well-suited for accommodating everyone, ensuring a pleasant experience for both adults and kids. Travelers with pets will find the hotel particularly accommodating with special touches like bunk beds provided for children. Proximity to a play area and family-friendly options nearby enhances its appeal for those traveling with little ones.
While it may be somewhat remote, lacking in bar options and featuring only a single restaurant, these minor drawbacks are counterbalanced by the overall family-oriented amenities and convenience. Guests can enjoy easy access to a theme park, making it a great option for family outings. Additionally, the hotel provides considerate details such as a toiletry bag for babies and a crib, further solidifying its reputation as a family-friendly establishment. In summary, Exe Pozuelo stands out as a robust option for families, pet owners and those seeking a relaxing and accommodating stay.
3 Star
Exe Pozuelo has garnered praise for its impeccable services, often surprising guests with a level of service that surpasses typical three-star expectations. The staff, known for their friendliness and multilingual abilities, have been highlighted positively by many visitors. Guests particularly appreciated the little snacks offered, a feature not commonly found in other hotels of the same category.
Despite some concerns about the age and condition of the facilities, which some found old and run-down, the hotel still delivers good value for money per night. While sound insulation might not be optimal and some rooms have had issues with a strong tobacco or stale smell, the amenities provided are seen as adequate for a three-star hotel. Overall, Exe Pozuelo remains a solid choice for travelers seeking a satisfactory stay with better-than-expected service.
Business
Exe Pozuelo provides functional accommodations in a locale tailored for business travelers. The hotel is situated in a business area, making it an optimal choice for those on work trips. Guests have consistently noted the comfort and quietness of the hotel, ensuring a productive and restful stay. The general environment is noted to be conducive for business with many pointing out the convenience of the hotel's proximity to their workplaces. Highly recommended for business visits, Exe Pozuelo stands out as a preferred option for anyone travelling for work.
Dog Friendly
'Exe Pozuelo' offers excellent dog-friendly facilities with staff known for their human quality and kindness, making stays with pets very comfortable. Guests appreciated the thoughtful amenities provided for dogs, including water dispensers, food bowls and beds. Several reviewers noted the staff's particular attention and friendly treatment towards pets, ensuring a pleasant experience for both animals and their owners. The hotel allows pets after prior arrangement and guests were impressed by how accommodating the staff were for their dogs, regardless of size. Overall, 'Exe Pozuelo' is recognized for its welcoming environment for pet owners, making it a favorable choice for those traveling with dogs.
No, Exe Pozuelo doesn't have any pool.
No, a spa isn't available at Exe Pozuelo.
No, Exe Pozuelo doesn't allow dogs.
No, parking facilities aren't available at Exe Pozuelo.