The Ship Motel in Alexandria Bay garners consistent praise for its excellent location, efficient service, and commendable cleanliness. Nestled in the heart of the town, guests appreciate its proximity to the pier, shops, restaurants, and attractions, allowing for easy exploration without the need for a car. The staff is frequently highlighted as friendly, accommodating, and eager to assist, contributing significantly to the motel's hospitable atmosphere.
The rooms, while compact, are noted for their cleanliness and comfort, featuring comfortable beds and essential amenities such as refrigerators. While some find the decor a bit dated and mention occasional issues with noise and air conditioning, the overall experience is seen as positive. Guests benefit from complimentary coffee in the office each morning, with a variety of breakfast options available nearby.
The motel's beds receive particular commendation for their comfort, often described as cozy and providing a restful sleep. Guests also appreciate the convenience of free and private parking, which, despite being somewhat tight, consistently meets their needs.
Overall, The Ship Motel excels in delivering cleanliness, comfort, and a welcoming environment at a reasonable price point, making it a popular choice for travelers seeking a practical base for exploring the charms of Alexandria Bay.
Riveredge Resort Hotel enjoys a prime location on the banks of the St. Lawrence River, earning high praise for its scenic views, especially of Boldt Castle and the St. Lawrence Seaway. The hotel's convenient proximity to local attractions, shops and restaurants, combined with a blend of tranquility and accessibility, makes it a popular choice among visitors. The friendly and helpful staff further enhance the experience with many guests commending their excellent service.
The rooms are described as comfortable, spacious and equipped with amenities like balconies and jacuzzi tubs that provide relaxing views of the river and marina. Despite some mentions of dated decor and minor maintenance issues, the overall sentiment is positive with cleanliness and comfort commonly praised.
Dining at the hotel's on-site restaurants is generally well received. Guests appreciate the delicious meals, quick service and pleasant staff. The tiki bar is particularly popular and diners enjoy the scenic views during their meals. While there are occasional complaints about pricing and specific dishes, the variety and quality of the food are often highlighted positively. Breakfast receives mixed reviews with many enjoying the plentiful and delicious options, though some feel it could be more reasonably priced and varied.
The hotel offers ample parking, although the lot can be small during busy periods. The pool facilities receive mixed feedback with complaints about cleanliness and maintenance, but when functioning well, they add to the guests' enjoyment.
Overall, Riveredge Resort Hotel stands out for its stunning location, friendly staff and comfortable accommodations, making it a favored destination for travelers seeking a picturesque and convenient stay in Alexandria Bay.
Bonnie Castle Resort & Marina offers a blend of attractive features and areas for improvement, creating a mixed but generally favorable guest experience. The resort's location in Alexandria Bay is frequently praised, providing stunning river views, particularly of Boldt Castle, along with mesmerizing sunsets. This waterfront positioning offers easy access to local attractions, restaurants and bars, making it convenient for visitors. The scenic beauty and easy access to various activities contribute significantly to guest satisfaction.
Guest reviews highlight the resort's friendly and helpful staff, who consistently ensure a welcoming and accommodating environment. The front desk and marina staff receive particular commendation for their courteous and efficient service. Many guests also appreciate the resort's serene and picturesque atmosphere, as well as the cleanliness of some rooms and common areas.
However, the breakfast offerings at Bonnie Castle Resort & Marina receive mixed feedback. While guests appreciate the selection of cold breakfast items and the quality of brunch, many mention the absence of hot breakfast options and the lack of an included breakfast as areas needing improvement. The restaurant, although praised for its quality, is sometimes understaffed, resulting in limited menu availability.
The rooms at the resort present a varied experience. While guests enjoy the comfortable beds, clean towels and recent updates in some rooms, many note that the accommodations are dated and in need of refurbishment. Issues such as loud air conditioning, dampness and deteriorating bathrooms are common concerns. Despite these drawbacks, room cleanliness and features like waterfront views and jacuzzi tubs are positively highlighted.
Cleanliness throughout the property is another area where guest experiences differ. Some visitors find their rooms clean and well-maintained with comfortable beds and readily available hot water. Nevertheless, numerous reviews mention problems such as dirty rooms, moldy carpets, bugs and neglected public areas, indicating a need for better housekeeping and maintenance practices.
The resort's pools, both indoor and outdoor, receive generally positive remarks. Guests appreciate the cleanliness and pleasant ambiance of these facilities, although some find the outdoor pool location inconvenient and suggest extending pool hours. The comfortable and relaxing in-room jacuzzis also add to the positive experience for many guests, although maintenance and cleanliness issues are occasionally reported.
Overall, while Bonnie Castle Resort & Marina shines with its prime location, scenic beauty and friendly staff, it faces challenges related to outdated facilities, cleanliness and some service aspects. With attention to these areas, the resort has the potential to enhance the overall guest experience significantly.
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